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Quest Hotel Balikpapan by ASTON
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Quest Hotel Balikpapan by ASTON
Hotels
8.5
/10
Very Good
3,802 reviews
What Guests Say About Their Stay
Staff Friendliness (60)
Bedroom (59)
Accessibility (58)
Surroundings (52)
Meiliza
9.4
/ 10
It's located near shopping malls. good for staycation on the weekend. good food. nice staffs. nice room. good for family with babies because it's quiet here
Ervi F.
10.0
/ 10
Nice place, nice service, nice people.
Yanuarisan
9.4
/ 10
For business, nice and kind hotel staff
Denny R. F.
9.4
/ 10
The staff are very nice and responsive, the location is very convenience since it’s located in Balikpapan Superblock area
Yudith P.
8.5
/ 10
As per price, room service is great.
In the Area
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Jalan Jendral Sudirman, Balikpapan Super Blok No.H 11, Balikpapan Selatan, Balikpapan, Kalimantan Timur, Indonesia, 76114
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Quest Hotel Balikpapan by ASTON
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What's around Quest Hotel Balikpapan by ASTON
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Jalan Jendral Sudirman, Balikpapan Super Blok No.H 11, Balikpapan Selatan, Balikpapan, Kalimantan Timur, Indonesia, 76114
Discover More About Quest Hotel Balikpapan by ASTON
Location
Quest Hotel Balikpapan by ASTON is located in area / city South Balikpapan.
About Quest Hotel Balikpapan by ASTON
For you, travelers who wish to travel comfortably on a budget, Quest Hotel Balikpapan by ASTON is the perfect place to stay that provides decent facilities as well as great services.
Are you a shopaholic? Staying at Quest Hotel Balikpapan by ASTON will surely spoil you for numerous shopping centers nearby.
From business event to corporate gathering, Quest Hotel Balikpapan by ASTON provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Quest Hotel Balikpapan by ASTON, a wonderful accommodation for your family holiday.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Quest Hotel Balikpapan by ASTON.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Quest Hotel Balikpapan by ASTON exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Quest Hotel Balikpapan by ASTON is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Quest Hotel Balikpapan by ASTON is the right place to stay.
All facilities in Quest Hotel Balikpapan by ASTON
Functional Hall
Lobby
Exterior
Bedroom
Others
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Minibar
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Hair salon
- Shops
- Supermarket
Food and Drinks
- A la carte dinner
- A la carte lunch
- Breakfast
- Buffet breakfast
General
- AC
- Connecting rooms
- Heater
Business Facilities
- Business center
- Meeting facilities
- Projector
Things to Do
- Massage
- Spa
Transportation
- Airport transfer
- Car rental
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Kids and Pets
- Babysitting
Connectivity
- LAN Internet
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Quest Hotel Balikpapan by ASTON
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Quest Hotel Balikpapan by ASTON | 79 |
Number of floors in Quest Hotel Balikpapan by ASTON | 6 |
Another facilities in Quest Hotel Balikpapan by ASTON | Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant |
Frequently asked question in Quest Hotel Balikpapan by ASTON
What are available facilities at Quest Hotel Balikpapan by ASTON?
There are top facilites at Quest Hotel Balikpapan by ASTON such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Quest Hotel Balikpapan by ASTON?
The standard check-in time at Quest Hotel Balikpapan by ASTON is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Quest Hotel Balikpapan by ASTON provide breakfast?
Yes, Quest Hotel Balikpapan by ASTON provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Quest Hotel Balikpapan by ASTON
Traveloka (3,774)
Other sources (28)
8.5
Very Good
From 3,774 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.2
Location
8.8
Service and Facilites
8.4
People often mention about Quest Hotel Balikpapan by ASTON
All
Staff Friendliness (43)
Bedroom (43)
Accessibility (41)
Surroundings (39)
Room Space (37)
Bathroom (37)
Distance to City Center (36)
Ambiance (36)
Taste (34)
Hotel Area (33)
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Traveler Reviews Quest Hotel Balikpapan by ASTON
Number of reviews per page
20
40
Customer reviews
n***i
10.0
/10
Reviewed 11 hour(s) ago
got a room as requested, fast check in process.. just brought the kids for a staycation overnight. so far so good..
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Mahdalena
Medical
10.0
/10
Reviewed 2 week(s) ago
Friendly staff and fast check in, comfortable atmosphere
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Accommodation's Reply
31 Jul 2025
Dear Ms. Mahdalena,
Warm greetings from Quest Hotel Balikpapan.
Thank you for taking the time to share your review and for the perfect 10.0 rating!
We’re so glad to hear that you felt welcomed by our friendly staff and experienced a smooth check-in process. It's also wonderful to know that you found the atmosphere at our hotel comfortable, especially during your medical travel.
Your feedback truly encourages us to keep providing a warm and pleasant stay for all our guests.
We hope to welcome you back again soon at Quest Hotel Balikpapan, and we wish you continued health and wellness.
Warm regards,
Hilda Nidya Sari
General Manager
YaNie A.
8.5
/10
Reviewed 2 week(s) ago
I have been a regular guest when I am in Balikpapan, the check-in and check-out process is fast, the rooms are comfortable, the food is delicious, and the staff are friendly.
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Accommodation's Reply
31 Jul 2025
Dear Ms. Yanie A,
Warm greetings from Quest Hotel Balikpapan.
Thank you so much for your continued trust and for choosing to stay with us whenever you're in Balikpapan.
We’re truly grateful for your kind words—knowing that you enjoy our fast check-in and check-out process, comfortable rooms, delicious food, and friendly team means a lot to us.
Your loyalty and appreciation are the greatest compliments we could receive. We will continue doing our best to make each of your stays just as pleasant and memorable.
Looking forward to welcoming you back again soon at your second home in Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
e***a
10.0
/10
Reviewed 3 week(s) ago
Strategically located in the city center and within the mall environment, continue to maintain excellent service and services.
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Accommodation's Reply
01 Aug 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan!
Thank you very much for your perfect rating and thoughtful feedback. We’re glad to hear you enjoyed our strategic location in the city center and inside the mall area.
We truly appreciate your encouraging words about our service, and we are committed to maintaining and continuously improving the excellent service you experienced.
We look forward to welcoming you back again soon.
Warm regards,
Hilda Nidya Sari
General Manager
Kamaruddin
10.0
/10
Reviewed 4 week(s) ago
The hotel staff are all friendly and the service is also good.
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Accommodation's Reply
01 Aug 2025
Dear Mr. Kamaruddin,
Warm greetings from Quest Hotel Balikpapan!
Thank you very much for your perfect rating and kind words. We’re truly pleased to know that you found our team friendly and our service to your satisfaction.
Your appreciation means a lot to us and motivates the entire team to continue delivering heartfelt hospitality to all our valued guests.
We look forward to welcoming you back again in the near future.
Warm regards,
Hilda Nidya Sari
General Manager
A***i
Leisure
10.0
/10
Reviewed 4 week(s) ago
It's great and also close to all access to find entertainment and food. The sea view is also cool.
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Accommodation's Reply
01 Aug 2025
Dear Mr./Ms. A***i,
Warmest greetings from Quest Hotel Balikpapan!
Thank you for your perfect rating and for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our convenient location, the nearby entertainment and food options, as well as the beautiful sea view from our hotel.
Your kind words truly mean a lot to us, and we hope to welcome you back for another memorable stay soon.
Warm regards,
Hilda Nidya Sari
General Manager
U***a
Staycation
8.8
/10
Reviewed 5 week(s) ago
Stayed overnight in a suite room at Quest Hotel. Tried to request a sea view but got a view of the neighbor's balcony so there was an awkward moment because we were facing each other.
Got welcome fruit, complimentary snacks in the room, plus free parking
Over all ok, strategic location & sleep well.
Thanks Quest Hotel
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Accommodation's Reply
02 Jul 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan!
Thank you very much for staying with us and for sharing your experience during your recent visit. We’re pleased to know that you had a restful stay, enjoyed our complimentary welcome fruit, in-room snacks, and convenient location with free parking.
We truly appreciate your understanding regarding the sea view request. While we do our best to fulfill all guest preferences, some requests are subject to availability. We apologize for the unexpected balcony view and any discomfort it may have caused.
We hope to welcome you again in the future with a more memorable view and even better experience.
Warm regards,
Hilda Nidya Sari
General Manager
A***i
Leisure
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was very friendly in welcoming our arrival, and polite...
The hotel and the room were clean.
The hotel environment is a big mall, so it is very good for walking and shopping..
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Accommodation's Reply
02 Jul 2025
Dear Mr./Ms. A***i,
Warm greetings from Quest Hotel Balikpapan!
Thank you for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay with us, especially our warm and friendly service, clean and comfortable rooms, and our strategic location within a large shopping mall complex.
Your feedback motivates us to continue delivering memorable stays to all our guests.
We truly look forward to welcoming you again on your next leisure trip to Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
Robiatul A.
8.8
/10
Reviewed 8 week(s) ago
Overall quite comfortable. Especially because the location is next to Pentacity mall. Check in and check out are friendly and helpful. Got a parking voucher, the breakfast menu is quite varied with delicious taste. Only yesterday's stay the request for a connecting room and non-smoking was not fulfilled due to limitations. However, the smoking room that was given had been treated first. Thank you for being able to check out after Dzuhur prayer.
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Accommodation's Reply
20 Jun 2025
Dear Ms. Robiatul A.,
Warm greetings from Quest Hotel Balikpapan!
Thank you for choosing to stay with us and for sharing your thoughtful feedback. We're pleased to hear you enjoyed our strategic location next to Pentacity Mall, the smooth check-in and check-out experience, and the delicious breakfast selection. We're also glad the parking voucher and late check-out after Dzuhur were helpful for you.
We apologize that your request for a connecting and non-smoking room could not be fulfilled due to limited availability, but we're happy to hear our team’s pre-treatment of the room helped make your stay more comfortable.
We hope to welcome you back soon and provide an even better experience on your next visit.
Warm regards,
Hilda Nidya Sari
General Manager
S
Salbiyah
Leisure
8.8
/10
Reviewed 8 week(s) ago
Murmer's Americano is delicious again..the atmosphere is nice, I've stayed here twice, the service is friendly🤩
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Ms. Salbiyah,
Warm greetings from Quest Hotel Balikpapan!
Thank you for your continued trust in staying with us. We’re delighted to know you enjoyed the relaxing atmosphere, our friendly service, and especially our affordable and tasty Americano!
It’s always a pleasure to welcome you back, and we look forward to your next visit.
Warmest regards,
Hilda Nidya Sari
General Manager
HA
Hendra A. C. S.
8.8
/10
Reviewed 8 week(s) ago
Okay, in a clean BSB mall environment, breakfast is okay.
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Accommodation's Reply
20 Jun 2025
Dear Mr. Hendra A. C. S.,
Warm greetings from Quest Hotel Balikpapan!
Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad to hear you had a pleasant experience, enjoyed our clean environment, and found the breakfast to your liking.
Your satisfaction is our motivation, and we look forward to welcoming you again on your next visit to Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
R***a
8.7
/10
Reviewed 9 week(s) ago
The location is very strategic, but the breakfast is lacking. The potato wedges are not very tasty, some parts still taste raw, the jars for bread toppings need to be cleaned 🥲 it was messy
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan!
Thank you for taking the time to share your experience. We’re pleased to know that you found our location convenient and close to the city center and shopping mall.
We truly value your feedback regarding the breakfast, especially about the potato wedges and bread topping containers. Please be informed that we have already followed up with our F&B team regarding the cleanliness of the containers and taken corrective action to ensure better hygiene and presentation moving forward.
Your input helps us maintain our service quality, and we look forward to welcoming you back for an improved experience.
Warm regards,
Hilda Nidya Sari
General Manager
A***s
10.0
/10
Reviewed 9 week(s) ago
Good, the food menu is delicious, the room facilities are good.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan!
Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed our delicious food and room facilities. Your satisfaction is our priority, and it’s wonderful to know we were able to meet your expectations.
We truly appreciate your support and look forward to welcoming you back in the near future.
Warm regards,
Hilda Nidya Sari
General Manager
R***S
Business
10.0
/10
Reviewed 10 week(s) ago
Access to nearby malls and close to the city center.
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan!
Thank you for the perfect rating and for sharing your feedback. We’re glad to know you enjoyed the convenience of our location—close to the mall and the city center—making it ideal for business travelers like yourself.
It was a pleasure having you with us, and we look forward to welcoming you again on your next visit to Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
A***s
Business
10.0
/10
Reviewed 10 week(s) ago
Very strategic location inside Balikpapan Superblock, no need to go far, everything is available in the area.
All branded goods are available in the mall.
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1 people find it helpful
Accommodation's Reply
20 Jun 2025
Dear Valued Guest,
Warm greetings from Quest Hotel Balikpapan.
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our location within Balikpapan Superblock to be convenient and strategic. It’s true—being just steps away from major malls and amenities makes it easy for our guests to enjoy their stay without having to travel far.
We truly appreciate your trust in choosing our hotel for your business trip and hope to welcome you back on your next visit to Balikpapan.
Warm regards,
Hilda Nidya Sari
General Manager
Irwan F.
8.4
/10
Reviewed 12 week(s) ago
The AC in room 222 is problematic, it's not cold.
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YC
Yuliana C.
Medical
8.8
/10
Reviewed 12 week(s) ago
fun, hotel inside mall complex
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A***a
Business
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, it's also very close if you want to walk to the mall, the location is strategic.
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A***a
Business
10.0
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, it's also very close to the mall. The location is strategic.
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s***o
Transit
9.7
/10
Reviewed 13 week(s) ago
It's pretty good, but the room size is not very spacious. Located in a mall area.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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