Dear Mr. Erwan S, Warm greetings from Quest Hotel Balikpapan. Thank you very much for sharing your kind review. We are delighted to know that you had a pleasant stay and appreciated the friendliness of our staff. We are also glad that you enjoyed our strategic location near the shopping mall, making your stay more convenient and comfortable. Your recommendation means a lot to us and motivates our team to continue delivering excellent hospitality to all our guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back again soon. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan. Thank you very much for sharing your wonderful experience during your recent stay with us, especially in Room 606. We are truly delighted to know that you had a very satisfying stay and enjoyed our services. We are especially pleased to hear your kind compliments for Ms. Shasha. Her friendliness, attentiveness, and effort to accommodate your personal requests, including the early check-in, truly reflect the level of hospitality we aim to deliver. Your appreciation will certainly be shared with her and the entire Front Office team as motivation to continue providing excellent service. We are also glad to know that you found the check-in and check-out process smooth and efficient, and that you were satisfied with the cleanliness of the bathroom and room facilities. Thank you once again for your kind feedback. We truly appreciate your stay with us and look forward to welcoming you back to Quest Hotel Balikpapan in the near future. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan. Thank you very much for sharing your feedback following your recent stay with us. We are delighted to know that you were satisfied with our overall service and enjoyed our strategic location with easy access to the nearby mall within walking distance. We also sincerely appreciate your feedback regarding the breakfast policy. Please allow us to clarify that breakfast charges for children are applied based on our hotel policy for guests above a certain age. However, your comments are very valuable, and we will share them with the relevant department for further review and consideration. Your feedback is important to us as it helps us improve both our services and guest experience. We truly appreciate your stay with us and hope to have the pleasure of welcoming you again in the future. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan. Thank you very much for sharing your kind review. We are delighted to know that you enjoyed a smooth and fast check-in process, as well as the cleanliness of the bathroom and the comfort of the air conditioning in your room. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and comfortable stays for all our guests. We truly appreciate your stay with us and hope to have the pleasure of welcoming you again soon. Warm regards, Hilda Nidya Sari General Manager

Dear Valued Guest, Warm greetings from Quest Hotel Balikpapan. Thank you for sharing your feedback regarding your recent stay with us. We are delighted to know that you were satisfied with our friendly staff, quick room availability, cleanliness of the bathroom, and the hot water experience. At the same time, we sincerely apologize for the inconvenience you experienced regarding the window condition. Please be assured that your comments regarding dust and lizard droppings have been shared with our team for immediate attention and improvement in our cleaning procedures, particularly for less visible areas. We truly appreciate your constructive feedback, as it helps us continuously improve our service quality. We hope to have the pleasure of welcoming you back and providing you with an even better stay experience in the future. Warm regards, Hilda Nidya Sari General Manager