SOTIS Hotel Falatehan, Blok M, Jakarta

Hotels
8.3
/10
Very Good
2,339 reviews

What Guests Say About Their Stay

Distance To City Center (54)
Staff Friendliness (50)
Accessibility (48)
Ambiance (42)
NUR F. B. A. A.
9.7
/ 10
The staff was very friendly. Feel satisfied with all the facilities, bedroom cleanliness, the breakfast was all good. Such a great staycation place in Jakarta.
Dinar R.
9.7
/ 10
Hotel nyaman, bersih, makanan enak, dan pelayanan memuaskan, ada barang tertinggal langsung diinformasikan. Terima kasih Sotis Blok M.
A***e
9.4
/ 10
The service was excellent, and the staff were very friendly. I even lost my key, but it was found and returned without any fine, even though it was due to the customer's carelessness. Thank you for your kindness and excellent service.
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N***a
8.5
/ 10
Strategic location near Blok M. Clean and tidy room. Hot water available. Wifi is very good. Very satisfied staying here
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s***a
10.0
/ 10
The place and staff are friendly for the disabled who really need wheelchair access. They will help push from the hotel door to the room. The room is comfortable and can access youtube too. The food is also delicious👍🏻. What's more, the hotel is close to the MRT Blok M BCA and Blok M Square, so you don't need to be confused if you want to hunt for food and walk around.
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In the Area
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Jl. Falatehan 1 No. 21-22 Blok M, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12160

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
SOTIS Hotel Falatehan, Blok M, Jakarta is located in area / city Melawai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
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What's around SOTIS Hotel Falatehan, Blok M, Jakarta

Jl. Falatehan 1 No. 21-22 Blok M, Blok M, Kebayoran Baru, Jakarta, Indonesia, 12160
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Bedroom SOTIS Hotel Falatehan, Blok M, Jakarta
Bedroom 2 SOTIS Hotel Falatehan, Blok M, Jakarta

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Location


SOTIS Hotel Falatehan, Blok M, Jakarta is located in area / city Melawai.

About SOTIS Hotel Falatehan, Blok M, Jakarta

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, SOTIS Hotel Falatehan, Blok M, Jakarta provides a pleasant accommodation for your stay.

From business event to corporate gathering, SOTIS Hotel Falatehan, Blok M, Jakarta provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, SOTIS Hotel Falatehan, Blok M, Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at SOTIS Hotel Falatehan, Blok M, Jakarta will surely spoil you for numerous shopping centers nearby.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at SOTIS Hotel Falatehan, Blok M, Jakarta.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from SOTIS Hotel Falatehan, Blok M, Jakarta exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

SOTIS Hotel Falatehan, Blok M, Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, SOTIS Hotel Falatehan, Blok M, Jakarta is the right place to stay.

All facilities in SOTIS Hotel Falatehan, Blok M, Jakarta

Bar, Cafe and Lounge SOTIS Hotel Falatehan, Blok M, Jakarta
Bar, Cafe and Lounge
Functional Hall SOTIS Hotel Falatehan, Blok M, Jakarta
Functional Hall
Bedroom SOTIS Hotel Falatehan, Blok M, Jakarta
Bedroom
In-room Bathroom SOTIS Hotel Falatehan, Blok M, Jakarta
In-room Bathroom
Restaurant SOTIS Hotel Falatehan, Blok M, Jakarta
Restaurant

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

General

  • AC
  • Heater
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Shops
  • Supermarket

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Accessibilty

  • Accessibility equipment
  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Massage

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in SOTIS Hotel Falatehan, Blok M, Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at SOTIS Hotel Falatehan, Blok M, Jakarta
70
Number of floors in SOTIS Hotel Falatehan, Blok M, Jakarta
6
Another facilities in SOTIS Hotel Falatehan, Blok M, Jakarta
Coffee/tea in lobby, Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked question in SOTIS Hotel Falatehan, Blok M, Jakarta

What are available facilities at SOTIS Hotel Falatehan, Blok M, Jakarta?
There are top facilites at SOTIS Hotel Falatehan, Blok M, Jakarta such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at SOTIS Hotel Falatehan, Blok M, Jakarta?
The standard check-in time at SOTIS Hotel Falatehan, Blok M, Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does SOTIS Hotel Falatehan, Blok M, Jakarta provide breakfast?
Yes, SOTIS Hotel Falatehan, Blok M, Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does SOTIS Hotel Falatehan, Blok M, Jakarta have?
SOTIS Hotel Falatehan, Blok M, Jakarta is a 3.0-star hotel.
How many floors does SOTIS Hotel Falatehan, Blok M, Jakarta have?
SOTIS Hotel Falatehan, Blok M, Jakarta has 6 floors.
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More Reviews from Other Guests in SOTIS Hotel Falatehan, Blok M, Jakarta

8.4
Very Good
From 2,306 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.5

Service and Facilites

8.5

People often mention about SOTIS Hotel Falatehan, Blok M, Jakarta
All
Staff Friendliness (27)
Ambiance (25)
Accessibility (24)
Bedroom (23)
Distance to City Center (22)
Bathroom (22)
Room Space (20)
Surroundings (19)
Hotel Area (19)
Wifi (18)
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Traveler Reviews SOTIS Hotel Falatehan, Blok M, Jakarta

Number of reviews per page
20
40
Customer reviews
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Thank you, everything is good. The service is the best, very polite and helpful 💯
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Accommodation's Reply
13 Nov 2025
Dear Mr. S*a, Warmest regards, Sotis Hotel Falatehan Jakarta! Thank you for choosing Sotis Hotel Falatehan Jakarta as your preferred accommodation and we appreciate your feedback regarding your stay. We are very pleased that all our staff have provided facilities, comfort and service that meet your expectations throughout your stay. We do hope to welcome you back to Sotis Hotel Falatehan Jakarta in the future. Sincerely, Muhammad Afandi Front Office Coordinator
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B***e
icon-origin-TRAVELOKA
5.8
/10
Reviewed 5 week(s) ago
Room reeked of cigarettes smell. Leaking bathroom. No hot shower (was written we had to wait for 10 mins - who got time for that?). Room wasn't soundproof at all. Could easily hear neighbors speaking and the sound of floor screethcing from moving the chair. For it's price, not worth it at all. Could've gotten a better bang for your buck.
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Accommodation's Reply
13 Nov 2025
Dear B***e, Thank you for taking the time to share your feedback. On behalf of our team, please accept our sincere apologies for the inconvenience you experienced during your stay. We are truly sorry for the cigarette smell in the room, the leaking bathroom, the lack of immediate hot water, as well as the noise disturbance caused by insufficient soundproofing. This is far below the standard of comfort we aim to provide, and we regret that your stay did not meet expectations. Your comments are extremely valuable to us. We have immediately forwarded these issues to the respective departments for urgent action and improvement, so this will not happen again in the future. We deeply appreciate your honesty and we hope you will allow us another opportunity to provide you with a much better experience on your next visit. Warm regards, Muhamad Afandi Front Office Coordinator
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is very comfortable. So, it was a memorable stay, definitely a 5-star experience.
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Accommodation's Reply
13 Nov 2025
Dear R*n, Thank you for your wonderful review! We are so glad you enjoyed your stay and were impressed. Your feedback is very important to us and we hope to welcome you back soon. ⭐😊 Thank you, Front Desk Coordinator Muhammad Affandi
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M***m
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Great, good service, friendly hotel staff, clean rooms, strategic location, adequate facilities, pleasant, only on the last day it seems like the bed sheets were not changed or not, because there were stains on the sheets.
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+5
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Accommodation's Reply
13 Nov 2025
Dear Madam, Thank you very much for your review and compliments! We are very glad that you were satisfied with our service, the friendliness of our staff, the cleanliness of our room, and the location and facilities of our hotel. However, we apologize for the inconvenience caused by the bed linen on our last day, which did not meet our hygiene standards at all. Your opinion is very important and we have informed our housekeeping team to ensure this does not happen again. We look forward to welcoming you back for an even more perfect experience. Thank you for choosing to stay with us! Best regards, Muhammad Afandi, Front Office Coordinator
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Ahmad
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is in a very strategic location for business trips to the ministry, with walking distance or various types of transportation.
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Accommodation's Reply
13 Nov 2025
Mr. Ahmad A., Thank you very much for your positive review! We are very pleased to know that our hotel's location is very useful for business travel, especially for traveling to various ministries and various transportation options. We sincerely hope to welcome you back on your next visit. Thank you for choosing to stay with us! Best regards, Muhammad Afandi
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
Location was good with close and easy access to shopping precinct. Included breakfast was varied daily and sufficient, staff friendly and helpful. Hotel itself is a bit tired and glum, it needs an update. Our room was very small and basic, no fridge, the air conditioner struggled and the shower pressure was inconsistent, the hot water however was good.
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Accommodation's Reply
13 Nov 2025
Dear G***t Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our strategic location, daily breakfast variety, and the friendliness of our staff. We sincerely apologize for the inconveniences you experienced regarding the room condition, size, and facilities such as the air conditioning, inconsistent shower pressure, and the absence of a fridge. Your comments are truly valuable, and we have shared them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and pleasant stay. Warm regards, Muhamad Afandi Front Office Coordinator
D***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 7 week(s) ago
The power went out for a long time and the air conditioning in the room was stuffy. I was disappointed that a hotel of this class didn't have a generator.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Mr. D*a, Thank you for your valuable feedback. We apologize for the inconvenience caused by the prolonged power outage which prevented you from using the air conditioning and heating in your room. We sincerely apologize for any inconvenience caused during your stay. We also appreciate your valuable feedback regarding the generator outage and we will take it into consideration to improve our facilities in the future. We sincerely hope to welcome you back again. All our staff are committed to providing you with a more comfortable and satisfying stay experience. Mohammed Affandi
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, and most importantly, it's centrally located. Accessible everywhere is easy.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Thank you very much for your positive review! We are delighted to hear that you enjoyed our friendly staff and the hotel's convenient location to various attractions. We look forward to welcoming you back again for an equally or even better experience. Best regards, Muhammad Afandi, Front Office Coordinator
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Fadly
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff are all friendly and very informative, the location is very strategic in Blok M, the rooms are a bit spacious and very affordable. Just a few notes: The Wi-Fi connection could be improved, the drainage could be rechecked, and the AC could be checked for better comfort in the future. Overall, I had a great stay here, I give it an 8.5/10.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Mr. Fadli, Thank you very much for your review! We are very pleased that our staff provided excellent service, convenient location and comfortable rooms, making you feel satisfied with your stay. We also appreciate the reasonable price. We look forward to welcoming you back again soon! Best regards, Muhammad Afandi, Front Desk Coordinator
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A***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The service was excellent, and the staff were very friendly. I even lost my key, but it was found and returned without any fine, even though it was due to the customer's carelessness. Thank you for your kindness and excellent service.
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear A*e, Thank you so much for your wonderful review! We are so glad you enjoyed your stay with us. Don't worry, we are always committed to providing the best service possible, even in the case of lost keys. We look forward to welcoming you back again for an equally wonderful stay. Best regards, Muhammad Afandi, Front Desk Coordinator
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel room size could be considered just right, but the cleanliness, facilities, and service were excellent. Hopefully, everything can be improved. Thank you for the service in room 304.
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Accommodation's Reply
03 Sep 2025
Dear A*f, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your review and feedback, which we greatly appreciate. We will always provide the best and improve further in the future. We always welcome feedback to improve the quality of our services and facilities. We hope to see you again soon. Sincerely, Yufa Apriyanti, Front Desk Agent
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Johan
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Recommended. The receptionist's information was easy to understand. It's close to the Ministry of Public Works and Housing (PUPR) office, and very close to Blok M Mall. The bus and MRT stations are also nearby. It's strategically located.
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Accommodation's Reply
03 Sep 2025
Dear Johan W. T, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your positive review. We will always provide the best and improve further in the future. We always welcome feedback to improve the quality of our services and facilities. We hope to see you again soon. Sincerely, Yufa Apriyanti, Front Desk Agent
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M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
The location is quite good, access is good, the only drawback is that there is road repair. I got a welcome drink. The room is nice. The staff's response and solution are quite good. I got smelly and unclean towels. The toilet still smells, so it's not comfortable. The food is quite good.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear M*l, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your review and feedback, which we greatly appreciate. Regarding the difficult access to the hotel, we sincerely apologize for the current road repairs along Jalan Falatehan I. However, we assure you that the project will be completed soon and access will be easy again. Regarding the towels, we also apologize if they have an unpleasant odor, but we assure you that we always provide new linens such as towels for our rooms. We always welcome feedback to improve the quality of our services and facilities. We hope to see you again soon. Sincerely, Yufa Apriyanti. FrontDesk Agent
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MAESAROH
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Top, ok, recommendation for business
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Thank you, Maesaroh! We're especially pleased that you were satisfied with our business needs. We look forward to seeing you again. Sincerely, Muhammad Afandi, Front Desk Coordinator
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Sandra E.
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6.9
/10
Reviewed 15 week(s) ago
The location is strategic, but access to the location is under construction so it's a bit difficult if you bring a car. Cleanliness is also okay. But the service is disappointing. First, I wanted to order food at 6, and then I couldn't, they said I had to wait until breakfast was finished at 10. Even though the menu said 24-hour room service. When I went down to get my breakfast package, it turned out there were also few people eating breakfast. Second, I happened to be there by motorcycle and the motorcycle parking lot is narrow so many motorcycles blocked my bike. In fact, when I was moving the motorcycle that was blocking my bike, there was a staff member smoking there but didn't help at all. Security was also not on standby in front of the lobby, instead they were busy chatting in a place that was out of sight. Even though before entering, security said, "I'll help you out if you have trouble," but he was nowhere to be seen from the moment I checked in until I checked out.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Ms. Sandra E., Thank you for sharing your detailed experience and feedback. We are delighted that you enjoyed our hotel’s location and cleanliness. However, we apologize for any inconvenience you experienced during your stay. Regarding the accessibility issues caused by road repairs, we understand that this may affect guests traveling by car and apologize for the inconvenience of the room service information in the menu. The hotel has already informed us of this and will address the issues immediately, both operationally and clearly for guests. We also apologize for the experience you experienced at the motorcycle parking area, as well as the shortcomings and unavailability of our staff and security personnel, which did not meet the standards of service we intend to provide. We will pass your feedback to the relevant team for evaluation and recommendations to prevent this from happening again. Thank you again for your constructive feedback. We look forward to providing you with an even better experience again. Sincerely, Muhammad Afandi, Front Office Coordinator
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MAESAROH
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
improve the taste and variety of the menu
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Maesaroh, Thank you for your feedback! We appreciate your suggestions to improve the taste and add more variety to our menu. We have forwarded this feedback to the relevant team for evaluation and improvement in the future. We hope you will have an even more pleasant experience on your next visit. Best regards, Muhammad Afndi
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
great location and great food. need room to be improved, especially the old linen.
1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear S***y Thank you for sharing your feedback with us! We’re glad to hear that you enjoyed our great location and food. We truly appreciate your input regarding the room and the linen, and we will make sure to address this with our team for improvement. We look forward to welcoming you back with an even better experience Warm regard, Muhamad Afandi Front Office Coordinator
sugianto
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The hotel is strategically located near Blok M. The breakfast is delicious even though there isn't much variety. The service is friendly. The only thing that needs improvement is the room rental price. For executive rooms, it should be priced at just 700 because the room size is quite small.
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Accommodation's Reply
14 Aug 2025
Dear Mr. Sugianto, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your review and feedback, which we greatly appreciate. We apologize for the lack of breakfast variety, which we have forwarded to our team for evaluation. Our rates fluctuate depending on room occupancy. We always welcome feedback to improve our service and facilities. Once again, we apologize for the unpleasant experience, and we hope to see you again soon. Sincerely, Muhamad Afandi, Front Office Coordinator
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Anang S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff is friendly, the cleanliness is good, the atmosphere is nice and comfortable.
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Accommodation's Reply
13 Nov 2025
Dear Anan, Thank you very much for your positive review! We are so glad you enjoyed our hotel's hospitality, cleanliness, and comfortable atmosphere. We look forward to welcoming you back again for an equally wonderful experience. Best regards, Muhammad Afandi, Front Office Coordinator
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e***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Clean rooms and strategic location
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Accommodation's Reply
07 Aug 2025
Dear E*i, Thank you for choosing Sotis Hotel Falatehan as your preferred accommodation, and we appreciate your comments regarding your experience during your stay at our hotel. We are very pleased to hear that the overall service and facilities we provide have met your expectations during your stay with us, especially the cleanliness and location. We hope to welcome you back to Sotis Hotel Falatehan Jakarta in the near future. Best regards, Muhamad Afandi, Front Office Coordinator
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Bedroom 4 SOTIS Hotel Falatehan, Blok M, Jakarta

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8.4
Very Good
From 2,306 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.5

Service and Facilites

8.5

People often mention about SOTIS Hotel Falatehan, Blok M, Jakarta
All
Staff Friendliness (27)
Ambiance (25)
Accessibility (24)
Bedroom (23)
Distance to City Center (22)
Bathroom (22)
Room Space (20)
Surroundings (19)
Hotel Area (19)
Wifi (18)
Sort by
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Format
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Traveler Reviews SOTIS Hotel Falatehan, Blok M, Jakarta

Number of reviews per page
20
40
Customer reviews
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Thank you, everything is good. The service is the best, very polite and helpful 💯
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Accommodation's Reply
13 Nov 2025
Dear Mr. S*a, Warmest regards, Sotis Hotel Falatehan Jakarta! Thank you for choosing Sotis Hotel Falatehan Jakarta as your preferred accommodation and we appreciate your feedback regarding your stay. We are very pleased that all our staff have provided facilities, comfort and service that meet your expectations throughout your stay. We do hope to welcome you back to Sotis Hotel Falatehan Jakarta in the future. Sincerely, Muhammad Afandi Front Office Coordinator
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B***e
icon-origin-TRAVELOKA
5.8
/10
Reviewed 5 week(s) ago
Room reeked of cigarettes smell. Leaking bathroom. No hot shower (was written we had to wait for 10 mins - who got time for that?). Room wasn't soundproof at all. Could easily hear neighbors speaking and the sound of floor screethcing from moving the chair. For it's price, not worth it at all. Could've gotten a better bang for your buck.
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Accommodation's Reply
13 Nov 2025
Dear B***e, Thank you for taking the time to share your feedback. On behalf of our team, please accept our sincere apologies for the inconvenience you experienced during your stay. We are truly sorry for the cigarette smell in the room, the leaking bathroom, the lack of immediate hot water, as well as the noise disturbance caused by insufficient soundproofing. This is far below the standard of comfort we aim to provide, and we regret that your stay did not meet expectations. Your comments are extremely valuable to us. We have immediately forwarded these issues to the respective departments for urgent action and improvement, so this will not happen again in the future. We deeply appreciate your honesty and we hope you will allow us another opportunity to provide you with a much better experience on your next visit. Warm regards, Muhamad Afandi Front Office Coordinator
R***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is very comfortable. So, it was a memorable stay, definitely a 5-star experience.
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Accommodation's Reply
13 Nov 2025
Dear R*n, Thank you for your wonderful review! We are so glad you enjoyed your stay and were impressed. Your feedback is very important to us and we hope to welcome you back soon. ⭐😊 Thank you, Front Desk Coordinator Muhammad Affandi
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M***m
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8.5
/10
Reviewed 5 week(s) ago
Great, good service, friendly hotel staff, clean rooms, strategic location, adequate facilities, pleasant, only on the last day it seems like the bed sheets were not changed or not, because there were stains on the sheets.
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+5
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Accommodation's Reply
13 Nov 2025
Dear Madam, Thank you very much for your review and compliments! We are very glad that you were satisfied with our service, the friendliness of our staff, the cleanliness of our room, and the location and facilities of our hotel. However, we apologize for the inconvenience caused by the bed linen on our last day, which did not meet our hygiene standards at all. Your opinion is very important and we have informed our housekeeping team to ensure this does not happen again. We look forward to welcoming you back for an even more perfect experience. Thank you for choosing to stay with us! Best regards, Muhammad Afandi, Front Office Coordinator
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Ahmad
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is in a very strategic location for business trips to the ministry, with walking distance or various types of transportation.
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Accommodation's Reply
13 Nov 2025
Mr. Ahmad A., Thank you very much for your positive review! We are very pleased to know that our hotel's location is very useful for business travel, especially for traveling to various ministries and various transportation options. We sincerely hope to welcome you back on your next visit. Thank you for choosing to stay with us! Best regards, Muhammad Afandi
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
Location was good with close and easy access to shopping precinct. Included breakfast was varied daily and sufficient, staff friendly and helpful. Hotel itself is a bit tired and glum, it needs an update. Our room was very small and basic, no fridge, the air conditioner struggled and the shower pressure was inconsistent, the hot water however was good.
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Accommodation's Reply
13 Nov 2025
Dear G***t Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our strategic location, daily breakfast variety, and the friendliness of our staff. We sincerely apologize for the inconveniences you experienced regarding the room condition, size, and facilities such as the air conditioning, inconsistent shower pressure, and the absence of a fridge. Your comments are truly valuable, and we have shared them with our team to ensure improvements are made. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and pleasant stay. Warm regards, Muhamad Afandi Front Office Coordinator
D***a
icon-origin-TRAVELOKA
5.4
/10
Reviewed 7 week(s) ago
The power went out for a long time and the air conditioning in the room was stuffy. I was disappointed that a hotel of this class didn't have a generator.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Mr. D*a, Thank you for your valuable feedback. We apologize for the inconvenience caused by the prolonged power outage which prevented you from using the air conditioning and heating in your room. We sincerely apologize for any inconvenience caused during your stay. We also appreciate your valuable feedback regarding the generator outage and we will take it into consideration to improve our facilities in the future. We sincerely hope to welcome you back again. All our staff are committed to providing you with a more comfortable and satisfying stay experience. Mohammed Affandi
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, and most importantly, it's centrally located. Accessible everywhere is easy.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Valued Guest, Thank you very much for your positive review! We are delighted to hear that you enjoyed our friendly staff and the hotel's convenient location to various attractions. We look forward to welcoming you back again for an equally or even better experience. Best regards, Muhammad Afandi, Front Office Coordinator
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Fadly
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff are all friendly and very informative, the location is very strategic in Blok M, the rooms are a bit spacious and very affordable. Just a few notes: The Wi-Fi connection could be improved, the drainage could be rechecked, and the AC could be checked for better comfort in the future. Overall, I had a great stay here, I give it an 8.5/10.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Mr. Fadli, Thank you very much for your review! We are very pleased that our staff provided excellent service, convenient location and comfortable rooms, making you feel satisfied with your stay. We also appreciate the reasonable price. We look forward to welcoming you back again soon! Best regards, Muhammad Afandi, Front Desk Coordinator
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A***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The service was excellent, and the staff were very friendly. I even lost my key, but it was found and returned without any fine, even though it was due to the customer's carelessness. Thank you for your kindness and excellent service.
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear A*e, Thank you so much for your wonderful review! We are so glad you enjoyed your stay with us. Don't worry, we are always committed to providing the best service possible, even in the case of lost keys. We look forward to welcoming you back again for an equally wonderful stay. Best regards, Muhammad Afandi, Front Desk Coordinator
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A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel room size could be considered just right, but the cleanliness, facilities, and service were excellent. Hopefully, everything can be improved. Thank you for the service in room 304.
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Accommodation's Reply
03 Sep 2025
Dear A*f, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your review and feedback, which we greatly appreciate. We will always provide the best and improve further in the future. We always welcome feedback to improve the quality of our services and facilities. We hope to see you again soon. Sincerely, Yufa Apriyanti, Front Desk Agent
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Johan
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Recommended. The receptionist's information was easy to understand. It's close to the Ministry of Public Works and Housing (PUPR) office, and very close to Blok M Mall. The bus and MRT stations are also nearby. It's strategically located.
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Accommodation's Reply
03 Sep 2025
Dear Johan W. T, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your positive review. We will always provide the best and improve further in the future. We always welcome feedback to improve the quality of our services and facilities. We hope to see you again soon. Sincerely, Yufa Apriyanti, Front Desk Agent
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M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
The location is quite good, access is good, the only drawback is that there is road repair. I got a welcome drink. The room is nice. The staff's response and solution are quite good. I got smelly and unclean towels. The toilet still smells, so it's not comfortable. The food is quite good.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear M*l, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your review and feedback, which we greatly appreciate. Regarding the difficult access to the hotel, we sincerely apologize for the current road repairs along Jalan Falatehan I. However, we assure you that the project will be completed soon and access will be easy again. Regarding the towels, we also apologize if they have an unpleasant odor, but we assure you that we always provide new linens such as towels for our rooms. We always welcome feedback to improve the quality of our services and facilities. We hope to see you again soon. Sincerely, Yufa Apriyanti. FrontDesk Agent
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MAESAROH
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Top, ok, recommendation for business
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Thank you, Maesaroh! We're especially pleased that you were satisfied with our business needs. We look forward to seeing you again. Sincerely, Muhammad Afandi, Front Desk Coordinator
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Sandra E.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 15 week(s) ago
The location is strategic, but access to the location is under construction so it's a bit difficult if you bring a car. Cleanliness is also okay. But the service is disappointing. First, I wanted to order food at 6, and then I couldn't, they said I had to wait until breakfast was finished at 10. Even though the menu said 24-hour room service. When I went down to get my breakfast package, it turned out there were also few people eating breakfast. Second, I happened to be there by motorcycle and the motorcycle parking lot is narrow so many motorcycles blocked my bike. In fact, when I was moving the motorcycle that was blocking my bike, there was a staff member smoking there but didn't help at all. Security was also not on standby in front of the lobby, instead they were busy chatting in a place that was out of sight. Even though before entering, security said, "I'll help you out if you have trouble," but he was nowhere to be seen from the moment I checked in until I checked out.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Ms. Sandra E., Thank you for sharing your detailed experience and feedback. We are delighted that you enjoyed our hotel’s location and cleanliness. However, we apologize for any inconvenience you experienced during your stay. Regarding the accessibility issues caused by road repairs, we understand that this may affect guests traveling by car and apologize for the inconvenience of the room service information in the menu. The hotel has already informed us of this and will address the issues immediately, both operationally and clearly for guests. We also apologize for the experience you experienced at the motorcycle parking area, as well as the shortcomings and unavailability of our staff and security personnel, which did not meet the standards of service we intend to provide. We will pass your feedback to the relevant team for evaluation and recommendations to prevent this from happening again. Thank you again for your constructive feedback. We look forward to providing you with an even better experience again. Sincerely, Muhammad Afandi, Front Office Coordinator
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MAESAROH
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
improve the taste and variety of the menu
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2 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Maesaroh, Thank you for your feedback! We appreciate your suggestions to improve the taste and add more variety to our menu. We have forwarded this feedback to the relevant team for evaluation and improvement in the future. We hope you will have an even more pleasant experience on your next visit. Best regards, Muhammad Afndi
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S***y
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
great location and great food. need room to be improved, especially the old linen.
1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear S***y Thank you for sharing your feedback with us! We’re glad to hear that you enjoyed our great location and food. We truly appreciate your input regarding the room and the linen, and we will make sure to address this with our team for improvement. We look forward to welcoming you back with an even better experience Warm regard, Muhamad Afandi Front Office Coordinator
sugianto
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The hotel is strategically located near Blok M. The breakfast is delicious even though there isn't much variety. The service is friendly. The only thing that needs improvement is the room rental price. For executive rooms, it should be priced at just 700 because the room size is quite small.
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2 people find it helpful
Accommodation's Reply
14 Aug 2025
Dear Mr. Sugianto, Warm greetings from Sotis Hotel Falatehan Jakarta! Thank you for your review and feedback, which we greatly appreciate. We apologize for the lack of breakfast variety, which we have forwarded to our team for evaluation. Our rates fluctuate depending on room occupancy. We always welcome feedback to improve our service and facilities. Once again, we apologize for the unpleasant experience, and we hope to see you again soon. Sincerely, Muhamad Afandi, Front Office Coordinator
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Anang S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff is friendly, the cleanliness is good, the atmosphere is nice and comfortable.
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Accommodation's Reply
13 Nov 2025
Dear Anan, Thank you very much for your positive review! We are so glad you enjoyed our hotel's hospitality, cleanliness, and comfortable atmosphere. We look forward to welcoming you back again for an equally wonderful experience. Best regards, Muhammad Afandi, Front Office Coordinator
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e***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Clean rooms and strategic location
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Accommodation's Reply
07 Aug 2025
Dear E*i, Thank you for choosing Sotis Hotel Falatehan as your preferred accommodation, and we appreciate your comments regarding your experience during your stay at our hotel. We are very pleased to hear that the overall service and facilities we provide have met your expectations during your stay with us, especially the cleanliness and location. We hope to welcome you back to Sotis Hotel Falatehan Jakarta in the near future. Best regards, Muhamad Afandi, Front Office Coordinator
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