Swiss-Belinn Singkawang

Hotels
8.3
/10
Very Good
5,390 reviews

What Guests Say About Their Stay

Distance To City Center (128)
Staff Friendliness (128)
Bedroom (121)
Room Space (119)
shelvy a.
10.0
/ 10
Kamarnya bersih, AC-nya dingin, pelayanan sangat baik, untuk sarapan juga lengkap dan enak.
ARYO d. p.
9.7
/ 10
Junior suite room is comfortable room good view, nice breakfast, and welcome staff hotel...mostly good for all...thanks swiss bell in singkawang
Verified Traveler
9.7
/ 10
The location is very strategic! The rooms are clean and comfortable, and it's easy to find food since it's located right in the mall area. I'll definitely stay there again next time. 🫶🏼
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B***i
10.0
/ 10
The most comfortable hotel in the center of Singkawang, integrated with the mall, easy access everywhere. The best.
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P***G
10.0
/ 10
Always love staying at Swiss-Belhotel, the rooms are spacious, clean, delicious breakfast with a beautiful view. Satisfied. Thank you.
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In the Area
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Jalan Alianyang, Pasiran, Singkawang Barat, Singkawang, Kalimantan Barat, Indonesia, 79123

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Swiss-Belinn Singkawang is located in area / city West Singkawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Swiss-Belinn Singkawang

Jalan Alianyang, Pasiran, Singkawang Barat, Singkawang, Kalimantan Barat, Indonesia, 79123
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Lobby Swiss-Belinn Singkawang
Lobby 2 Swiss-Belinn Singkawang

Discover More About Swiss-Belinn Singkawang

Location


Swiss-Belinn Singkawang is located in area / city West Singkawang.

About Swiss-Belinn Singkawang

From business event to corporate gathering, Swiss-Belinn Singkawang provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Swiss-Belinn Singkawang, a wonderful accommodation for your family holiday.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Swiss-Belinn Singkawang.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Swiss-Belinn Singkawang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Swiss-Belinn Singkawang is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Swiss-Belinn Singkawang is the right place to stay.

All facilities in Swiss-Belinn Singkawang

Swimming Pool Swiss-Belinn Singkawang
Swimming Pool
Functional Hall Swiss-Belinn Singkawang
Functional Hall
Lobby Swiss-Belinn Singkawang
Lobby
Exterior Swiss-Belinn Singkawang
Exterior
Restaurant Swiss-Belinn Singkawang
Restaurant

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Set menu dinner

General

  • AC
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Multilingual staff

Business Facilities

  • Business center
  • Meeting facilities

In-room Facilities

  • Shower
  • TV

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Swiss-Belinn Singkawang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Swiss-Belinn Singkawang
217
Number of floors in Swiss-Belinn Singkawang
7
Another facilities in Swiss-Belinn Singkawang
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Room service

Frequently asked question in Swiss-Belinn Singkawang

What are available facilities at Swiss-Belinn Singkawang?
There are top facilites at Swiss-Belinn Singkawang such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belinn Singkawang?
The standard check-in time at Swiss-Belinn Singkawang is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Swiss-Belinn Singkawang provide breakfast?
Yes, Swiss-Belinn Singkawang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Swiss-Belinn Singkawang have?
Swiss-Belinn Singkawang is a 3.0-star hotel.
How many floors does Swiss-Belinn Singkawang have?
Swiss-Belinn Singkawang has 7 floors.
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More Reviews from Other Guests in Swiss-Belinn Singkawang

Overall Ratings & Reviews Swiss-Belinn Singkawang

Traveloka (5,350)
Other sources (40)
8.4
Very Good
From 5,350 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Swiss-Belinn Singkawang
All
Staff Friendliness (85)
Bedroom (85)
Distance to City Center (84)
Ambiance (76)
Bathroom (74)
Hotel Area (73)
Room Space (70)
Surroundings (68)
Accessibility (67)
Taste (63)
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Traveler Reviews Swiss-Belinn Singkawang

Number of reviews per page
20
40
Customer reviews
N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The AC is not cold enough, please fix it.
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M***h
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
I ordered a superior city view room, but got a wall view. They even said that's how it is when you order online.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warm regards from all the staff at Sungei Wang Hotel in Berlin, Switzerland. Thank you very much for your valuable feedback and suggestions. We apologize for the inconvenience caused. Our hotel is divided into two buildings and offers different room types. The Superior room is located in Building 2. Only the rooms booked through Traveloka have a view of the man-made garden. We understand that this room did not meet your expectations. If you would like to book a room with a balcony next time, please feel free to contact us. We appreciate your valuable feedback and look forward to welcoming you back again. Best regards, General Manager Hamdani
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The intention was to have a staycation, so we'd just stay in our room. If we got bored, we could just go to the mall, haha. It was the right choice.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your review. We are delighted that you enjoyed your stay at Swiss-Belinn Singkawang and we look forward to welcoming you back again soon. Best regards, Hamdany, General Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I rented a 48sqm room and it is spacious. Love it.
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
Henny
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
This time and the sheets were spotless.
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Accommodation's Reply
08 Dec 2025
Dear Henny, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your experience. We are glad you enjoyed your stay at Swiss-Belinn Singkawang. We look forward to seeing you again on your next visit. Sincerely, Hamdany, General Manager
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Dayan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The smell of the carpet in the room is less than hygienic
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Accommodation's Reply
08 Dec 2025
Dear Mr. Dayan, Best regards from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding the carpet in the room during your stay. We have shared your feedback with the relevant team for future improvements. We look forward to welcoming you back with improved facilities. Best regards, Hamdani General Manager
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Galina W.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
1. There are two towers and two hotel lobbies here, and the label didn't tell us which tower to go to, so we assumed it was all the same hotel. It turns out we were thrown around, even though we had to leave the parking lot and pay for the exit. The receptionist, regardless of the tower, should have been informative and helpful. 2. We booked a queen bed, but they gave us twin beds, all put together, claiming they were Hollywood beds, but the photos on Traveloka didn't show them together. 3. The swimming pool, which was said to be under renovation until December 6th, wasn't announced on Traveloka. It should have been updated on Traveloka, not Instagram. Many guests booked here, so they probably told us to check Instagram first. We came here with the intention of bringing kids for a swim, so we canceled. Bad service.
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2 people find it helpful
Accommodation's Reply
08 Dec 2025
Hello Galina! This is Sangawan Hotel Berlin. Thank you for sharing your valuable feedback. We apologize for any inconvenience you may have experienced during your stay, be it the lobby information, room type or swimming pool facilities. We apologize that your stay did not meet your expectations. Thank you for sharing your valuable feedback. We value your feedback and will continue to improve our services in the future. Thank you very much! General Manager Hamdani
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lazuardi a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Location in the mall, access in Singkawang city, clean.
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Accommodation's Reply
08 Dec 2025
Dear Ms. Lazurdi, Best regards from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your feedback. We are delighted that you enjoyed your stay at Swiss-Belinn Singkawang and the hotel's location. We look forward to welcoming you back again soon. Best regards, Hamdani General Manager
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It seems like the WiFi speed is a bit slow, maybe this could be used as evaluation material.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Best regards from Swiss-Belinn Singkawang Thank you for your review and rating. We apologize if your WiFi speed did not meet your expectations. Your feedback is very important to us and we will use your feedback as a basis to evaluate and improve the quality of our internet service. We sincerely hope to welcome you back for a better experience in the future. Best regards, Hamdany General Manager
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r***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
when we checked in, many of the facilities were under repair.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your review. We are glad you enjoyed your stay. Our swimming pool is currently under renovation. We hope you will enjoy our swimming pool facilities on your next visit. We look forward to welcoming you back to Singkawang again. Best regards, Hamdani General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Breakfast menu was poor variety
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang. Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay, and we truly appreciate your comment regarding the breakfast variety. We’re sorry that it did not meet your expectations. Your input is valuable, and we will use it to improve our menu selection moving forward. We hope to have the chance to welcome you back and offer a better experience next time. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's a very interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
Profile Picture
JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
Profile Picture
JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang. Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany. General Manager
S***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Great stay at this hotel..
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your review. We are delighted that you enjoyed your stay at Swiss-Belinn Singkawang and we look forward to welcoming you back again soon. Best regards, Hamdani General Manager
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maria c. l.
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
pros: room comfortable and clean. mountains view. bathroom is clean with full amenities. staff is friendly. check in and out are fast. spacious parking lot. cons: pillowa are hard though bed is good. standing shower is too high, it is out of reach for adjustment. window needs deep cleaning
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Accommodation's Reply
08 Dec 2025
Dear Our Valued Guest, Warmest greetings from Swiss-Belinn Singkawang Thank you very much for sharing your detailed feedback with us. We truly appreciate your kind comments regarding the comfort and cleanliness of the room, the beautiful mountain view, complete bathroom amenities, friendly staff, fast check-in and check-out process, as well as our spacious parking area. At the same time, we sincerely apologize for the inconvenience you experienced.Your comments have been shared with our relevant teams for immediate follow-up and improvement, as guest comfort is our top priority. We truly value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future with an even better stay experience. Warm regards, Hamdany General Manager
M***D
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 6 week(s) ago
As soon as I entered the room, it smelled of dust, as if it hadn't been left in a while. Luckily, the staff was quick to respond and immediately disinfected it. Unfortunately, the windows were covered in moss from the outside, so they couldn't be cleaned from the inside. The pool was being renovated, and while I was staying in Switzerland, I was supposed to be using the pool, but I couldn't.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Best regards from Swiss-Belinn Singkawang, Thank you for your review and suggestions. We apologize for any inconvenience you experienced regarding your room upon arrival. The cleanliness and comfort of our guests are our top priority and we would like to thank our staff for their assistance and prompt resolution of your complaint by renovating our rooms. Regarding the swimming pool, which is currently under renovation, we apologize for the inconvenience caused. Your feedback is highly appreciated and will be used for future improvements. We sincerely hope to welcome you back for an even better stay experience in the future. Thank you. Best regards, Hamdani General Manager
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Y***p
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
In Tower 2, our phone's internet signal reception was poor, and the Wi-Fi signal was even worse. It frequently dropped out, making it difficult to access the internet.
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Accommodation's Reply
05 Nov 2025
Dear Valued Customer, Swiss-Belinn Singkawang Best regards from Swiss-Belinn Singkawang Thank you for your feedback. We apologize for the inconvenience you experienced regarding the internet quality and Wi-Fi signal in Building 2. Our team is working to improve the network coverage in the area. We look forward to welcoming you back to Swiss-Belinn Singkawang again. Best regards, Hamdani General Manager
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Number of reviews per page
20
40

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Lobby 4 Swiss-Belinn Singkawang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Swiss-Belinn Singkawang

Traveloka (5,350)
Other sources (40)
8.4
Very Good
From 5,350 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.4

People often mention about Swiss-Belinn Singkawang
All
Staff Friendliness (85)
Bedroom (85)
Distance to City Center (84)
Ambiance (76)
Bathroom (74)
Hotel Area (73)
Room Space (70)
Surroundings (68)
Accessibility (67)
Taste (63)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swiss-Belinn Singkawang

Number of reviews per page
20
40
Customer reviews
N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The AC is not cold enough, please fix it.
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M***h
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
I ordered a superior city view room, but got a wall view. They even said that's how it is when you order online.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warm regards from all the staff at Sungei Wang Hotel in Berlin, Switzerland. Thank you very much for your valuable feedback and suggestions. We apologize for the inconvenience caused. Our hotel is divided into two buildings and offers different room types. The Superior room is located in Building 2. Only the rooms booked through Traveloka have a view of the man-made garden. We understand that this room did not meet your expectations. If you would like to book a room with a balcony next time, please feel free to contact us. We appreciate your valuable feedback and look forward to welcoming you back again. Best regards, General Manager Hamdani
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See original
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The intention was to have a staycation, so we'd just stay in our room. If we got bored, we could just go to the mall, haha. It was the right choice.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your review. We are delighted that you enjoyed your stay at Swiss-Belinn Singkawang and we look forward to welcoming you back again soon. Best regards, Hamdany, General Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
I rented a 48sqm room and it is spacious. Love it.
Find this review helpful?
Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
Henny
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
This time and the sheets were spotless.
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Accommodation's Reply
08 Dec 2025
Dear Henny, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your experience. We are glad you enjoyed your stay at Swiss-Belinn Singkawang. We look forward to seeing you again on your next visit. Sincerely, Hamdany, General Manager
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Dayan S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
The smell of the carpet in the room is less than hygienic
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Accommodation's Reply
08 Dec 2025
Dear Mr. Dayan, Best regards from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding the carpet in the room during your stay. We have shared your feedback with the relevant team for future improvements. We look forward to welcoming you back with improved facilities. Best regards, Hamdani General Manager
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Galina W.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
1. There are two towers and two hotel lobbies here, and the label didn't tell us which tower to go to, so we assumed it was all the same hotel. It turns out we were thrown around, even though we had to leave the parking lot and pay for the exit. The receptionist, regardless of the tower, should have been informative and helpful. 2. We booked a queen bed, but they gave us twin beds, all put together, claiming they were Hollywood beds, but the photos on Traveloka didn't show them together. 3. The swimming pool, which was said to be under renovation until December 6th, wasn't announced on Traveloka. It should have been updated on Traveloka, not Instagram. Many guests booked here, so they probably told us to check Instagram first. We came here with the intention of bringing kids for a swim, so we canceled. Bad service.
Read More
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2 people find it helpful
Accommodation's Reply
08 Dec 2025
Hello Galina! This is Sangawan Hotel Berlin. Thank you for sharing your valuable feedback. We apologize for any inconvenience you may have experienced during your stay, be it the lobby information, room type or swimming pool facilities. We apologize that your stay did not meet your expectations. Thank you for sharing your valuable feedback. We value your feedback and will continue to improve our services in the future. Thank you very much! General Manager Hamdani
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lazuardi a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Location in the mall, access in Singkawang city, clean.
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Accommodation's Reply
08 Dec 2025
Dear Ms. Lazurdi, Best regards from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your feedback. We are delighted that you enjoyed your stay at Swiss-Belinn Singkawang and the hotel's location. We look forward to welcoming you back again soon. Best regards, Hamdani General Manager
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A***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
It seems like the WiFi speed is a bit slow, maybe this could be used as evaluation material.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Best regards from Swiss-Belinn Singkawang Thank you for your review and rating. We apologize if your WiFi speed did not meet your expectations. Your feedback is very important to us and we will use your feedback as a basis to evaluate and improve the quality of our internet service. We sincerely hope to welcome you back for a better experience in the future. Best regards, Hamdany General Manager
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r***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
when we checked in, many of the facilities were under repair.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warm greetings from Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your review. We are glad you enjoyed your stay. Our swimming pool is currently under renovation. We hope you will enjoy our swimming pool facilities on your next visit. We look forward to welcoming you back to Singkawang again. Best regards, Hamdani General Manager
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Verified Traveler
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
Breakfast menu was poor variety
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang. Thank you for sharing your feedback. We’re glad to hear you enjoyed your stay, and we truly appreciate your comment regarding the breakfast variety. We’re sorry that it did not meet your expectations. Your input is valuable, and we will use it to improve our menu selection moving forward. We hope to have the chance to welcome you back and offer a better experience next time. Best regards, Hamdany General Manager
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JADDAverse
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10.0
/10
Reviewed 4 week(s) ago
That's a very interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany General Manager
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JADDAverse
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
That's so interesting place...
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Accommodation's Reply
08 Dec 2025
Dear our valued guest, Warmest greetings from Swiss-Belinn Singkawang. Thank you for choosing Swiss-Belinn Singkawang as your accommodation in Singkawang. I. It's a pleasure to know that you enjoy your stay with us. Looking forward to welcome you back at Singkawang. Best regards, Hamdany. General Manager
S***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Great stay at this hotel..
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Warmest regards, Swiss-Belinn Singkawang. Thank you for staying with us and for taking the time to share your review. We are delighted that you enjoyed your stay at Swiss-Belinn Singkawang and we look forward to welcoming you back again soon. Best regards, Hamdani General Manager
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maria c. l.
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Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
pros: room comfortable and clean. mountains view. bathroom is clean with full amenities. staff is friendly. check in and out are fast. spacious parking lot. cons: pillowa are hard though bed is good. standing shower is too high, it is out of reach for adjustment. window needs deep cleaning
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Accommodation's Reply
08 Dec 2025
Dear Our Valued Guest, Warmest greetings from Swiss-Belinn Singkawang Thank you very much for sharing your detailed feedback with us. We truly appreciate your kind comments regarding the comfort and cleanliness of the room, the beautiful mountain view, complete bathroom amenities, friendly staff, fast check-in and check-out process, as well as our spacious parking area. At the same time, we sincerely apologize for the inconvenience you experienced.Your comments have been shared with our relevant teams for immediate follow-up and improvement, as guest comfort is our top priority. We truly value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future with an even better stay experience. Warm regards, Hamdany General Manager
M***D
icon-Staycation
Staycation
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7.0
/10
Reviewed 6 week(s) ago
As soon as I entered the room, it smelled of dust, as if it hadn't been left in a while. Luckily, the staff was quick to respond and immediately disinfected it. Unfortunately, the windows were covered in moss from the outside, so they couldn't be cleaned from the inside. The pool was being renovated, and while I was staying in Switzerland, I was supposed to be using the pool, but I couldn't.
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Accommodation's Reply
08 Dec 2025
Dear Valued Guest, Best regards from Swiss-Belinn Singkawang, Thank you for your review and suggestions. We apologize for any inconvenience you experienced regarding your room upon arrival. The cleanliness and comfort of our guests are our top priority and we would like to thank our staff for their assistance and prompt resolution of your complaint by renovating our rooms. Regarding the swimming pool, which is currently under renovation, we apologize for the inconvenience caused. Your feedback is highly appreciated and will be used for future improvements. We sincerely hope to welcome you back for an even better stay experience in the future. Thank you. Best regards, Hamdani General Manager
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Y***p
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 6 week(s) ago
In Tower 2, our phone's internet signal reception was poor, and the Wi-Fi signal was even worse. It frequently dropped out, making it difficult to access the internet.
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Accommodation's Reply
05 Nov 2025
Dear Valued Customer, Swiss-Belinn Singkawang Best regards from Swiss-Belinn Singkawang Thank you for your feedback. We apologize for the inconvenience you experienced regarding the internet quality and Wi-Fi signal in Building 2. Our team is working to improve the network coverage in the area. We look forward to welcoming you back to Swiss-Belinn Singkawang again. Best regards, Hamdani General Manager
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