Twin Tower Hotel & Residence

Hotels
Preferred Partner Plus
8.6
/10
Very Good
271 reviews

What Guests Say About Their Stay

Adhitya W.
9.4
/ 10
Strategic location, clean, spacious, comfortable rooms, large, clean bathrooms, working hot water, easy access, friendly staff
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In the Area
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Jl. Kalisari 1 No. 1 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60273

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Located near Shopping Spot
Staying at Twin Tower Hotel & Residence is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Twin Tower Hotel & Residence

Jl. Kalisari 1 No. 1 Surabaya, Genteng, Surabaya, Jawa Timur, Indonesia, 60273
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Discover More About Twin Tower Hotel & Residence

Location


Staying at Twin Tower Hotel & Residence is a good choice when you are visiting Genteng.

About Twin Tower Hotel & Residence

For you, travelers who wish to travel comfortably on a budget, Twin Tower Hotel & Residence is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Twin Tower Hotel & Residence provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Twin Tower Hotel & Residence, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Twin Tower Hotel & Residence is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Are you a shopaholic? Staying at Twin Tower Hotel & Residence will surely spoil you for numerous shopping centers nearby.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Twin Tower Hotel & Residence.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Twin Tower Hotel & Residence is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Twin Tower Hotel & Residence is the right place to stay.

All facilities in Twin Tower Hotel & Residence

Bar, Cafe and Lounge Twin Tower Hotel & Residence
Bar, Cafe and Lounge
Common Space Twin Tower Hotel & Residence
Common Space
Lobby Twin Tower Hotel & Residence
Lobby
Exterior Twin Tower Hotel & Residence
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage

General

  • AC
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

In-room Facilities

  • Kitchenette
  • Refrigerator
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Shops

Things to Do

  • Karaoke
  • Outdoor pool
  • Outdoor pool

Public Facilities

  • Elevator
  • WiFi in public area

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Sports and Recreations

  • Pool or Snooker

Accommodation Policy & General Information in Twin Tower Hotel & Residence

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Twin Tower Hotel & Residence
30
Number of floors in Twin Tower Hotel & Residence
19
Another facilities in Twin Tower Hotel & Residence
Bellhop, Concierge, Early Check-in, Front desk, 24-hour Receptionist

Frequently asked question in Twin Tower Hotel & Residence

What are available facilities at Twin Tower Hotel & Residence?
There are top facilites at Twin Tower Hotel & Residence such as AC, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Twin Tower Hotel & Residence?
The standard check-in time at Twin Tower Hotel & Residence is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Twin Tower Hotel & Residence provide breakfast?
Yes, Twin Tower Hotel & Residence provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Twin Tower Hotel & Residence have?
Twin Tower Hotel & Residence is a 3.0-star hotel.
How many floors does Twin Tower Hotel & Residence have?
Twin Tower Hotel & Residence has 19 floors.
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More Reviews from Other Guests in Twin Tower Hotel & Residence

8.6
Very Good
From 271 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.8

Location

8.8

Service and Facilites

8.6

People often mention about Twin Tower Hotel & Residence
All
Distance to City Center (24)
Bedroom (22)
Accessibility (19)
Staff Friendliness (19)
Room Space (19)
Bathroom (18)
Surroundings (15)
Ambiance (15)
Hotel Area (15)
Wifi (14)
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Traveler Reviews Twin Tower Hotel & Residence

Number of reviews per page
20
40
Customer reviews
f***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Further improved, to make it more comfortable.
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Accommodation's Reply
03 Nov 2025
Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.
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USMAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good service, recommended. Thank you.
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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USMAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good service, recommended, thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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FAKTUR R.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
It's a shame that as soon as you walk in you're already inhaling cigarette smoke. Maybe in the future they'll pay more attention. In terms of the hotel, it's already good.
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Accommodation's Reply
03 Nov 2025
Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.
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D***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Overall okay, but there are many things that can be improved
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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Adi A.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Good, clean, spacious room, highly recommended
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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U***N
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Recommended good service Thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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USMAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommendation, good service, thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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U***N
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommend this place... Thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
I was skeptical at first, but the room turned out to be clean and fragrant. However, the bathroom looked dated and was starting to get a lot of grime. And it turns out there's no kitchen set in the deluxe family room. But overall, it's worth the price! It's a great hotel for a family transit trip.
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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MUHAMAD Y. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
Not as ordered, even though we upgraded to a family room without any additional charges because we were only staying with two people, so the TV was far away. The soundproofing was poor, so you could hear from outside. Otherwise, it was satisfactory because it was located in the city center. Highest appreciation for the food, especially the fried rice. Unfortunately, the options included in the room are limited.
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Okay, nice design, comfortable, quiet.
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
First time trying there and was very happy there was a swimming pool, supermarket, cash machine, cafe, the room was spacious and had a balcony.
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fendy
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly. I had a very good impression.
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A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The staff is friendly and the rooms are comfortable.
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r***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The location is in the city center, but the hot water in the bathroom doesn't work properly and there is 1 lift that can't be accessed using the hotel card.
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1 people find it helpful
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and clean.
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M***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
In the room there are 2 more rooms, there is a sofa for watching Netflix as well as a dining table and refrigerator.
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1 people find it helpful
Rahayu M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
almost everything is good, just surprised that the stove and other needs have to be paid for again
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1 people find it helpful
P***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Close to the city center and convenient.
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Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 271 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.8

Location

8.8

Service and Facilites

8.6

People often mention about Twin Tower Hotel & Residence
All
Distance to City Center (24)
Bedroom (22)
Accessibility (19)
Staff Friendliness (19)
Room Space (19)
Bathroom (18)
Surroundings (15)
Ambiance (15)
Hotel Area (15)
Wifi (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Twin Tower Hotel & Residence

Number of reviews per page
20
40
Customer reviews
f***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Further improved, to make it more comfortable.
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Find this review helpful?
Accommodation's Reply
03 Nov 2025
Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.
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USMAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good service, recommended. Thank you.
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Find this review helpful?
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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USMAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Good service, recommended, thank you
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Find this review helpful?
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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FAKTUR R.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
It's a shame that as soon as you walk in you're already inhaling cigarette smoke. Maybe in the future they'll pay more attention. In terms of the hotel, it's already good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Nov 2025
Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.
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D***y
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Overall okay, but there are many things that can be improved
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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Adi A.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Good, clean, spacious room, highly recommended
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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U***N
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Recommended good service Thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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USMAN
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommendation, good service, thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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U***N
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Recommend this place... Thank you
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Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
I was skeptical at first, but the room turned out to be clean and fragrant. However, the bathroom looked dated and was starting to get a lot of grime. And it turns out there's no kitchen set in the deluxe family room. But overall, it's worth the price! It's a great hotel for a family transit trip.
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Find this review helpful?
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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MUHAMAD Y. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 16 week(s) ago
Not as ordered, even though we upgraded to a family room without any additional charges because we were only staying with two people, so the TV was far away. The soundproofing was poor, so you could hear from outside. Otherwise, it was satisfactory because it was located in the city center. Highest appreciation for the food, especially the fried rice. Unfortunately, the options included in the room are limited.
Read More
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1 people find it helpful
Accommodation's Reply
15 Oct 2025
Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager
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A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Okay, nice design, comfortable, quiet.
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N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
First time trying there and was very happy there was a swimming pool, supermarket, cash machine, cafe, the room was spacious and had a balcony.
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fendy
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff was very friendly. I had a very good impression.
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A***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The staff is friendly and the rooms are comfortable.
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r***o
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The location is in the city center, but the hot water in the bathroom doesn't work properly and there is 1 lift that can't be accessed using the hotel card.
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1 people find it helpful
E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff is very friendly and clean.
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M***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 25 week(s) ago
In the room there are 2 more rooms, there is a sofa for watching Netflix as well as a dining table and refrigerator.
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1 people find it helpful
Rahayu M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
almost everything is good, just surprised that the stove and other needs have to be paid for again
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1 people find it helpful
P***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 28 week(s) ago
Close to the city center and convenient.
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Number of reviews per page
20
40