WIENDA S. N.

Staycation

10.0

/10

Reviewed 9 week(s) ago

I love staying here, to refresh my mind, or to heal with the kids, it's also very comfortable, basically I really like it, and I like to recommend to my friends that this hotel is good and comfortable.

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Accommodation's Reply

12 Jun 2026

Dear Vienda, A warm greeting from Twin Towers Hotel. Thank you for visiting Twin Towers Hotel and for your review. We are committed to continuously improving our products and services to provide the best possible experience for all our guests. We hope to welcome you back to Twin Towers Hotel again and wish you an even more memorable experience on your next visit. Sincerely, Reza Dawa, Guest Relations Manager

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Arif D.

Staycation

9.4

/10

Reviewed 18 week(s) ago

Clean, spacious room, cold AC, fragrant sheets, towels, great

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Accommodation's Reply

12 Jun 2026

Dear Mr. Arif D., Warm greetings from Twin Towers Hotel. Thank you for visiting Twin Towers Hotel and for your review. We will continue to strive to improve our products and services to provide the best possible experience for all our guests. We hope to welcome you back to Twin Towers Hotel again and wish you an even more memorable experience on your next visit. Sincerely, Reza Dawa, Consulting Manager.

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Z***a

Staycation

10.0

/10

Reviewed 20 week(s) ago

Very clean, only now there are provisions for renting cooking equipment.

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1 people find it helpful

Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Warm greetings from Twin Towers Hotel. Thank you for visiting Twin Towers Hotel and for your review. We are committed to continuously improving our products and services to ensure every guest receives the best possible experience. We sincerely hope to welcome you back to Twin Towers Hotel and wish you an even more memorable next visit. Sincerely, Reza Dawa, Consulting Manager

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F***i

9.7

/10

Reviewed 25 week(s) ago

The facilities are great. The room is very comfortable. It's very pleasant.

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Accommodation's Reply

12 Jun 2026

Dear Valued Guest, Warm greetings from Twin Towers Hotel. Thank you for visiting Twin Towers Hotel and for your review. We are committed to continuously improving our products and services to provide the best possible experience for all our guests. We hope to welcome you back to Twin Towers Hotel and wish you an even better experience on your next visit. Sincerely, Reza Dawa, Consulting Manager.

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N***l

Leisure

8.5

/10

Reviewed 25 week(s) ago

The hotel staff is friendly, it's quite comfortable, but the cleanliness is a bit lacking, otherwise it's okay.

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D***s

Staycation

9.4

/10

Reviewed 26 week(s) ago

It was a very pleasant experience staying at this hotel.

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2 people find it helpful

Accommodation's Reply

24 Dec 2025

Dear Valued Guest, Thank you for choosing to stay at our hotel. We are delighted that you had a pleasant stay. We are committed to continuously improving our services to provide the best possible experience for all our guests. If you have any questions, please feel free to contact us. We look forward to welcoming you back soon. Thank you for choosing our hotel and thank you for your feedback. Sincerely, The Staff of Menara Bermukaan & Aparthotel Surabaya, General Manager

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T***a

Medical

6.4

/10

Reviewed 26 week(s) ago

We stayed for 8 nights, and from the first night there were already some issues with the air conditioning, bathroom, and windows. We asked for other room but didn't get it. The hotel staffs tried to fix the issues over the next days and we did get workarounds, but it would have been nicer to get instant solution by moving to another room (provided the issues are only in that room and not a general issue).

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Accommodation's Reply

19 Dec 2025

Dear Valued Guest, Twin Towers Hotel & Residency Surabaya would like to inform you that we appreciate you taking the time to share your experience with us. Your feedback helps us improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Sincerely, The Twin Towers Hotel & Residency Surabaya Team, General Manager

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f***y

Staycation

10.0

/10

Reviewed 35 week(s) ago

Further improved, to make it more comfortable.

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Accommodation's Reply

03 Nov 2025

Dear Management/General Manager, Twin Towers Hotel & Residences Surabaya, We would like to extend our warmest regards to the hotel. Thank you for taking the time to share this information so that we can continue to improve our services. We apologize if your experience did not meet your expectations. We hope to welcome you back to our hotel in the future. Thank you again for your visit and review. Best wishes to myself and the Twin Towers Hotel & Residences Surabaya team, General Manager.

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USMAN

Business

10.0

/10

Reviewed 35 week(s) ago

Good service, recommended. Thank you.

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your continued stay and great review! From myself and all the staff at Twin Towers Hotel & Residences, Surabaya. Best regards, General Manager

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USMAN

Business

10.0

/10

Reviewed 35 week(s) ago

Good service, recommended, thank you

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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FAKTUR R.

8.2

/10

Reviewed 36 week(s) ago

It's a shame that as soon as you walk in you're already inhaling cigarette smoke. Maybe in the future they'll pay more attention. In terms of the hotel, it's already good.

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Accommodation's Reply

03 Nov 2025

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D***y

8.4

/10

Reviewed 36 week(s) ago

Overall okay, but there are many things that can be improved

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

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Adi A.

Transit

9.4

/10

Reviewed 38 week(s) ago

Good, clean, spacious room, highly recommended

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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U***N

Business

10.0

/10

Reviewed 39 week(s) ago

Recommended good service Thank you

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Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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USMAN

Business

10.0

/10

Reviewed 39 week(s) ago

Recommendation, good service, thank you

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

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U***N

Business

10.0

/10

Reviewed 39 week(s) ago

Recommend this place... Thank you

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Accommodation's Reply

15 Oct 2025

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I***a

Leisure

8.2

/10

Reviewed 40 week(s) ago

I was skeptical at first, but the room turned out to be clean and fragrant. However, the bathroom looked dated and was starting to get a lot of grime. And it turns out there's no kitchen set in the deluxe family room. But overall, it's worth the price! It's a great hotel for a family transit trip.

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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MUHAMAD Y. R.

Leisure

9.0

/10

Reviewed 45 week(s) ago

Not as ordered, even though we upgraded to a family room without any additional charges because we were only staying with two people, so the TV was far away. The soundproofing was poor, so you could hear from outside. Otherwise, it was satisfactory because it was located in the city center. Highest appreciation for the food, especially the fried rice. Unfortunately, the options included in the room are limited.

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1 people find it helpful

Accommodation's Reply

15 Oct 2025

Thank you for your great review! We are glad you enjoyed your stay at our hotel. We will continue to strive to provide you with the best possible experience. Please feel free to contact us if you need any assistance. We look forward to welcoming you back again in the future. Thank you for your stay and great review! Best regards from me and all the staff at Twin Towers Hotel Surabaya & Residences. General Manager

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A***i

10.0

/10

Reviewed 47 week(s) ago

Okay, nice design, comfortable, quiet.

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N***l

Staycation

9.7

/10

Reviewed 48 week(s) ago

First time trying there and was very happy there was a swimming pool, supermarket, cash machine, cafe, the room was spacious and had a balcony.

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Accommodation's Reply

12 Jun 2026

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Twin Tower Hotel & Residence

Overall Ratings & Reviews Twin Tower Hotel & Residence

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