Hotel San Marco

This hotel is not acceptable for $240 per night. I was overcharged for this old and unsafe hotel. I expected a safe and relax place to enjoy my holiday. But unfortunately: 1. The lift has double doors and is like a metal safe and it’s so loud every time it stops. 2. My bed has no comforter or blanket, only a flat sheet. Pillow is so thin. 3. I almost fell from the toilet because the toilet is not sealed properly. Seal is all broken and not fixed. The back of toilet is leaking. 4. shampoo/body wash in one bottle. Only shower is provided. There’s no replenishment for 3 nights stay. 5. Receptionist was super slow. It took 20 minutes to arrange a room for me. I was the only customer at that time. He kept sighing and gave me a room for one night instead of 3 nights!! I corrected him. 6. No kettle in the room. In their websit saying coffee/tea. It’s a lie. I need to put deposit to get the kettle. The kettle was so dirty that I need to exchange another. The second one did not seem any better. 7. No Kleenex. The stuff said only 5 stars hotel provides kleenex. Toilet paper only is available!!! To be honest, I did not enjoy my stay at all plus I paid high price for this unsafe room. The hallway wall is coming apart and nobody is fixing it! I took picture and video to provide how dangerous the toilet. I hope Expedia will give me explanation.

Great location and overall

Great location, close to the train. Very clean

Good hotel, great location, 8 minute walk from the Roma Termini. Clean and nice looking room, very spacious bathroom. Was only there for one night. The only negatives were practically no hot water in shower and old AC, not sure it was working properly as the room felt warm though the temp was set to 20C

Localisation: près de Roma Termini. Chambre spacieuse avec balcon. Salle de bain spacieuse avec bain tourbillons, mais sortie du bain surélevée délicate. Tapis de l'escalier menant aux étages très défraîchi. Petit déjeuner : choix varié et bon, mais sélection ordinaire.

Never got to stay at this hotel, they said a mistake was made but how, I booked and paid months in advancepaidmonth

Staff were great,the room was clean,towels were changed every day,the bed was made up every day.10 minutes walk from the train station. A supermarket just around the corner. Great choice for breakfast.And reasonable priced

Close to places we want to be.

Conveniently located, reasonably priced, clean. Tiny elevator only houses 2 people with bags.

Despite a confirmed booking from Expedia, the hotel did not have my booking when I checked in. They eventually did find the Expedia booking but had apparently forgotten to enter it on their system. Fortunately they were still able to accommodate us.

Great 3 stars hotel, close to metro station and in a great neighbourhood. A lot restaurants around. Not to far from Roma Termini. We where three and we had a big room.

A nice little hotel in a very convenient location situated close to Termini railway station. Very clean and the staff were friendly. Would definitely stay again. Thanks

They did not have a power and we been told we can’t stay there due the power luck and we never got refund or phone call or email about it

Location is top and breakfast is great with many dishes and all what you would expect for a good breakfast

Property VERY dated and the bar was hardly ever open, also very small. Room literally had a bed and a small TV. Although was spacious

The place location was near Rome station and that was perfect. Check in was easy too. Totally recommend it

Great location.

Good breakfast and friendly reception. Close to Termini station and Metro. Very basic but clean and good price

Friendly and welcoming staff. Lovely, clean room, although very basic but they are fab. Plenty of choice available for breakfast with lots of seating, all clean and tidy. Bar was lovely to sit in for a few drinks too after a long day exploring the city. Highly recommend, and I will definately be booking with them again when I go back soon!

traditional Roma building/architecture (old & small). clean and accommodating - staff very pleasant & helpful. no central A/C but the weather was perfect - we were perfectly comfortable sleeping with the window open. nice city view from our room - elevator stopped working the day after we checked-in but staff very willing to help with luggage. definitely recommend!