Ace Hotel Kyoto

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9.7
/10
Exceptional
1,004 reviews

What Guests Say About Their Stay

Leela

10.0
/ 10
Loved this hotel. Beautiful property, excellent staff and great amenities. Our favourite hotel we stayed at in Japan

Peter

10.0
/ 10
Reception staff were helpful from start to finish. Knowledgeable of the area with personal recommendations provided. Hotel is in a great location. The hotel provides other retailers but be sure to check out other business outside the venue as the city has a lot to offer.

Annabelle

10.0
/ 10
One of our most favourite hotels ever - the staff is so helpful. The breakfast selection was incredible (you can choose between American or Japanese breakfast) and kids eat for free. Rooms are spacious, we were able to open up 3 of our large suitcases. You can use a laundromat about a 5 mins walk away or you can use their laundry service which they charge per item.
In the Area
See Map
245-2 Aneyakojidori, Higashinotoin-nishiiru Kurumayacho, Kyoto, Kansai, Japan, 604-8185

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Ace Hotel Kyoto is located in area / city Nakagyo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Ace Hotel Kyoto

245-2 Aneyakojidori, Higashinotoin-nishiiru Kurumayacho, Kyoto, Kansai, Japan, 604-8185
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Lobby Ace Hotel Kyoto
Lobby 2 Ace Hotel Kyoto

Discover More About Ace Hotel Kyoto

Location


Ace Hotel Kyoto is located in area / city Nakagyo.

About Ace Hotel Kyoto

From business event to corporate gathering, Ace Hotel Kyoto provides complete services and facilities that you and your colleagues need.

Are you a shopaholic? Staying at Ace Hotel Kyoto will surely spoil you for numerous shopping centers nearby.

Not all hotel allow guests with pets, but Ace Hotel Kyoto welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Ace Hotel Kyoto is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Ace Hotel Kyoto, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Ace Hotel Kyoto is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Ace Hotel Kyoto.

All facilities in Ace Hotel Kyoto

Entertainment Facility Ace Hotel Kyoto
Entertainment Facility
Fitness Center Ace Hotel Kyoto
Fitness Center
Functional Hall Ace Hotel Kyoto
Functional Hall
Common Space Ace Hotel Kyoto
Common Space
Lobby Ace Hotel Kyoto
Lobby

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Wheelchair accessible
  • Accessible bathroom
  • Disabled access friendly
  • Accessible path of travel

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Things to Do

  • Garden
  • Fitness center
  • Shops

General

  • Banquet
  • Ballroom
  • Reception hall

Nearby Facilities

  • Gift shop
  • Shops
  • ATM/Banking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Accommodation Policy & General Information in Ace Hotel Kyoto

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Breakfast is not included in the Breakfast rate for children age 12 and younger. Guests are required to contact the property in advance to make arrangements to bring their pet. Otherwise, pets will not be allowed.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ace Hotel Kyoto
213
Number of floors in Ace Hotel Kyoto
7
Another facilities in Ace Hotel Kyoto
Laundry service, Multilingual staff, Wedding service, Luggage storage, Porter

Frequently asked question in Ace Hotel Kyoto

What are available facilities at Ace Hotel Kyoto?
There are top facilites at Ace Hotel Kyoto such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Ace Hotel Kyoto?
The standard check-in time at Ace Hotel Kyoto is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Ace Hotel Kyoto provide breakfast?
Yes, Ace Hotel Kyoto provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Ace Hotel Kyoto have?
Ace Hotel Kyoto is a 4.0-star hotel.
How many floors does Ace Hotel Kyoto have?
Ace Hotel Kyoto has 7 floors.
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More Reviews from Other Guests in Ace Hotel Kyoto

Overall Ratings & Reviews Ace Hotel Kyoto

Traveloka (2)
Other sources (1,002)
9.8
Exceptional
From 1,002 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ace Hotel Kyoto

Number of reviews per page
20
40
Top reviews
Leela
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Loved this hotel. Beautiful property, excellent staff and great amenities. Our favourite hotel we stayed at in Japan
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Reception staff were helpful from start to finish. Knowledgeable of the area with personal recommendations provided. Hotel is in a great location. The hotel provides other retailers but be sure to check out other business outside the venue as the city has a lot to offer.
Christopher
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

great room size!
Jacquelin
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very cleaning and modern. Enjoyed my stay.
Jacob
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was very clean with daily servicing and very convenient location!
Annabelle
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

One of our most favourite hotels ever - the staff is so helpful. The breakfast selection was incredible (you can choose between American or Japanese breakfast) and kids eat for free. Rooms are spacious, we were able to open up 3 of our large suitcases. You can use a laundromat about a 5 mins walk away or you can use their laundry service which they charge per item.
Read More
Nick
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location and staff, we will stay here again upon our return.
Aaron
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic, friendly and stunning!
Keven
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Love this spot and everything about it! Can’t wait to come back. - @kevion
YUJEN
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great
tracie
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Cool vibes at Ace Hotel. Friendly up beat staff that always made us feel welcome. Room was large and very comfortable. Nice and quiet too. Food and drinks at the Italian restaurant and Mexican restaurant were great! Great central location that was close to a train station was a bonus. One staff member went out of her way to help find me an eye doctor in a hurry as we were trying to catch a train. I would highly recommend The ACE hotel.
Read More
Cynthia
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent hotel
Kourtney
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lot of shops nearby! And a cafe in the lobby too.
Ruben
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This place is amazing and I am so happy I stayed here and will definitely be back. The staff was one of a kind from the minute I stepped foot into the property until I left. They are kind, polite, professional, knowledgeable, and always ready to help. I already told everyone I know about this place. I promise you you will not regret staying here.
Read More
Jessica
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Loved this hotel. Great location, really comfortable rooms and enjoyed grabbing a coffee and pastry at the Stumptown coffee onsite
kevin
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hairs found on bed linen. And my wife waited an hour for breakfast (about 40 minutes in queue and then 20 for food…which didn’t arrive!). She gave up and left without breakfast. Hotel did refund our breakfast, but nevertheless puts whole timing out (not to mention hunger!) for your day and is just a bad start.
Gail
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Decent location nice vibe
Sarah
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wonderful stay! The staff were so pleasant. Rooms were great. We got king deluxe and fit perfect for 2 of us. Great breakfast. Lovely gym. Awesome location and proximity to walking anywhere or catching train. Right above the train station.
sherin
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We stayed with our family in kyoto for almost a week at the ACE. The rooms were big enough and it was a reasonably priced for a good location hotel in Kyoto. But to be honest, that was it. The staff is very very young and perhaps thats the reason that the customer service wasnt very good. When I asked for recommendations for things prior to coming to a foreign country, all I got were website recommendations and not actual specific tours. I asked one of the staff about changing the timing for dinner and the response I got was that maybe I should just keep the dinner reservation without any other rec for a new place. I did appreciate that the staff were very responsive to anything I needed for the room. I just think they need to do a better job of responding to emails and making better recommendations.
Read More
Joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Interedting hotel layout ... Great staff ...limited variety at breakfest ... lots of choices on property for dining options.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Ace Hotel Kyoto

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved

Overall Ratings & Reviews Ace Hotel Kyoto

Traveloka (2)
Other sources (1,002)
9.8
Exceptional
From 1,002 reviews
Cleanliness

9.8

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Ace Hotel Kyoto

Number of reviews per page
20
40
Top reviews
Leela
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Loved this hotel. Beautiful property, excellent staff and great amenities. Our favourite hotel we stayed at in Japan
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Reception staff were helpful from start to finish. Knowledgeable of the area with personal recommendations provided. Hotel is in a great location. The hotel provides other retailers but be sure to check out other business outside the venue as the city has a lot to offer.
Christopher
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

great room size!
Jacquelin
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very cleaning and modern. Enjoyed my stay.
Jacob
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was very clean with daily servicing and very convenient location!
Annabelle
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

One of our most favourite hotels ever - the staff is so helpful. The breakfast selection was incredible (you can choose between American or Japanese breakfast) and kids eat for free. Rooms are spacious, we were able to open up 3 of our large suitcases. You can use a laundromat about a 5 mins walk away or you can use their laundry service which they charge per item.
Read More
Nick
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great location and staff, we will stay here again upon our return.
Aaron
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic, friendly and stunning!
Keven
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Love this spot and everything about it! Can’t wait to come back. - @kevion
YUJEN
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great
tracie
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Cool vibes at Ace Hotel. Friendly up beat staff that always made us feel welcome. Room was large and very comfortable. Nice and quiet too. Food and drinks at the Italian restaurant and Mexican restaurant were great! Great central location that was close to a train station was a bonus. One staff member went out of her way to help find me an eye doctor in a hurry as we were trying to catch a train. I would highly recommend The ACE hotel.
Read More
Cynthia
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent hotel
Kourtney
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lot of shops nearby! And a cafe in the lobby too.
Ruben
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

This place is amazing and I am so happy I stayed here and will definitely be back. The staff was one of a kind from the minute I stepped foot into the property until I left. They are kind, polite, professional, knowledgeable, and always ready to help. I already told everyone I know about this place. I promise you you will not regret staying here.
Read More
Jessica
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Loved this hotel. Great location, really comfortable rooms and enjoyed grabbing a coffee and pastry at the Stumptown coffee onsite
kevin
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hairs found on bed linen. And my wife waited an hour for breakfast (about 40 minutes in queue and then 20 for food…which didn’t arrive!). She gave up and left without breakfast. Hotel did refund our breakfast, but nevertheless puts whole timing out (not to mention hunger!) for your day and is just a bad start.
Gail
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Decent location nice vibe
Sarah
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Wonderful stay! The staff were so pleasant. Rooms were great. We got king deluxe and fit perfect for 2 of us. Great breakfast. Lovely gym. Awesome location and proximity to walking anywhere or catching train. Right above the train station.
sherin
icon-with Children
with Children
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We stayed with our family in kyoto for almost a week at the ACE. The rooms were big enough and it was a reasonably priced for a good location hotel in Kyoto. But to be honest, that was it. The staff is very very young and perhaps thats the reason that the customer service wasnt very good. When I asked for recommendations for things prior to coming to a foreign country, all I got were website recommendations and not actual specific tours. I asked one of the staff about changing the timing for dinner and the response I got was that maybe I should just keep the dinner reservation without any other rec for a new place. I did appreciate that the staff were very responsive to anything I needed for the room. I just think they need to do a better job of responding to emails and making better recommendations.
Read More
Joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Interedting hotel layout ... Great staff ...limited variety at breakfest ... lots of choices on property for dining options.
Number of reviews per page
20
40