Hotel Green Plaza Hakone

Very clean and great food!

We were lucky enough to see Mount Fuji several times during our stay which completely made our stay worthwhile, the hotel had excellent views. The rooms were nice, basic but a good size. There was a kettle in the room but no tea or coffee (they sold coffee in the shop). The ensuite was very basic but had a decent shower. The hotel did provide kimono’s in the room for use during our stay. The half board option was okay, the food choice was limited dinner and breakfast. The food was well labelled with allergy information however, breakfast was until 0930 but they started cleaning up just before 0900 which included the labels (therefore if you have an allergy it was more like Russian roulette).

love the onsen, great! staff are helpful and check in was so easy.

The room was clean and spacious. Although the hotel is a bit older, everything is well maintained. The staff is very helpful and give support very quickly. The buffet restaurant is excellent with a very large selection of food and desserts. The staff also take care of used plates vert quickly. There also is a a very nice view of Mt Fuji from their garden.

Very clean hotel and reach buffet

Mount Fuji on all its glory. No need for more. Staff were friendly and helpful.

We really enjoyed our stay! The onsen was amazing, and we enjoyed the Japanese style room. The food was very good both for dinner and breakfast, and had allergens clearly labeled, which was very helpful. We were very satisfied with the value of our stay and I would love to stay here again in the future.

Great hotel, great view and onsen

La nourriture et le service sont bons. L'endroit est magnifique, mais l'hôtel est défraîchi et vieillot, particulièrement dans la chambre.

Mountain View is stand out.

Had an amazing time. Beautiful onsen with views of Mt. Fuji from the viewing garden and baths. Great food at the buffet. Very spacious room. Can’t recommend this place enough!

This hotel is quite dated, and it shows in both the rooms and overall atmosphere. However, the traditional kaiseki breakfast and dinner were excellent, offering a wide selection of dishes to choose from. The staff were friendly and attentive, and the rooms, while old-fashioned, were comfortable enough for a short stay. The garden area seemed not particularly well maintained, which added to the sense of the property being past its prime. On the positive side, the location is convenient—about a five-minute walk to the Ropeway—and there is a shuttle bus available, though I didn’t use it. The highlight of my stay was waking up to a stunning view of Mt. Fuji in the morning, which was a real treat and made the visit worthwhile.

This hotel was excelleny. Good service, polite staff, clean, had the privilege to use the onsen for a slightly extra charge..

Great location, for Mountain viewing, the ropeway and the boat trip!!!

A bit dated hotel. The location and onsen is good but the room would benefit from some upgrade.

We had a Japanese style room with a speechless mountain Fuji view,we were lucky to see it clearly both days of our stay. The onsen is well organised,clean,they provide all the amenities. Both breakfast and dinner is buffet with a big variety of Japanese and western dishes,everything is very fresh and good quality. There is a bus from Odakawa station that leaves you 5 min from the hotel.

Excellent retreat. Very peaceful and the buffet was great.

It was wonderful mostly. There were a lot of visitors who did not understand nor follow the specific etiquettes in enjoying hot springs. The hotel should do a bit more to enforce the rules. Sometimes it was very unpleasant with these visitors.

The choice of food at breakfast and dinner were terrific. In addition, there was easy access to nature trails and a Hakone Ropeway station. My only suggestion for the hotel is to provide a map or information about the trails. I only found them by walking around.

There were some positives to our stay including the view of Mt Fugi and access to ropeway. The hotel lobby and dining area were clean. The hotel room was old, worn and dated. Not what was shown in online images. The onsen had amazing view but the facilities were old and worn. The gardens were overgrown and unkept. There were limited options for basics such as water since there were limited hours for gift shop and lounge. There was a discrepancy between what was advertised and what we experienced.