Palace Hotel Tokyo

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9.7
/10
Exceptional
1,006 reviews

What Guests Say About Their Stay

Ruth

10.0
/ 10
Palace Hotel Tokyo is a beautiful, modern hotel in an upscale neighborhood of Tokyo. The staff was the most proactive and helpful I’ve experienced- anticipating my every need. For instance, in leaving the hotel for the airport, they ensured I was dropped off at the proper terminal by the taxi driver, communicating with him on my behalf. Once reaching the airport, it became apparent why this detail was important for foreigners visiting Japan as it appeared we were only processed through a particular section of the complex. Regarding the rooms, our room was tastefully decorated and well stocked with water and silverware; the room also had beautiful views of the Imperial Gardens. Everything at this hotel was done with exquisite precision and class -whether pertaining to the amenities, decor, or top-notch staff. Housekeeping did an awesome job and ensured our “pantry” and water supplies were well stocked. Conveniently, the hotel sits above a metro and shopping area. This hotel provided such a relaxing, pampered experience that I did not want to leave my room. Overall, this hotel was exceptional!

Susan

10.0
/ 10
The concierge went out of their way to purchase tickets for my son to attend unlucky Morpheus in Nagano. They were able to get the tickets for us and also get tickets for our bullet train to Nagano and back, such a wonderful staff.

Marco

10.0
/ 10
A truly amazing place to stay. Great location, amenities, and extremely helpful staff.
In the Area
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1-1-1 Marunouchi, Chiyoda, Tokyo, Chiyoda, Kanto, Japan, 100-0005

Main Facilities

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This accommodation offers:
Indoor pool
Bicycle rental
Laundry service
Parking
Fitness center
Luggage storage
Elevator
Limo or town car service
Staying at Palace Hotel Tokyo is a good choice when you are visiting Chiyoda. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Palace Hotel Tokyo

1-1-1 Marunouchi, Chiyoda, Tokyo, Chiyoda, Kanto, Japan, 100-0005
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General
Near Tokyo Imperial Palace

Location
With a stay at Palace Hotel Tokyo, you'll be centrally located in Tokyo, steps from Wadakura Fountain Park and within a 5-minute walk of Imperial Palace East Gardens. This luxury hotel is 0.4 mi (0.7 km) from Museum of the Imperial Collections and 0.5 mi (0.7 km) from Marunouchi Building.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Imperial Palace East Gardens - 0.2 km / 0.1 mi
Museum of the Imperial Collections - 0.4 km / 0.3 mi
Wadakura Fountain Park - 0.4 km / 0.3 mi
Masakado Kubizuka - 0.4 km / 0.3 mi
Marunouchi Building - 0.5 km / 0.3 mi
Tei-Park, Communication Park - 0.7 km / 0.4 mi
Ninomaru Garden - 0.9 km / 0.6 mi
Tokyo International Forum - 1 km / 0.6 mi
Hibiya Park - 1.4 km / 0.8 mi
Tokyo Imperial Palace - 1.6 km / 1 mi
Akihabara Electric Town - 1.9 km / 1.2 mi
Nippon Budokan - 1.9 km / 1.2 mi
Ginza Six - 2 km / 1.2 mi
Kabuki-za Theatre - 2.2 km / 1.4 mi
Kanda Shrine - 2.3 km / 1.4 mi

The preferred airport for Palace Hotel Tokyo is Haneda Airport (HND) - 23.9 km / 14.8 mi

Renovations
The property will be renovating from January 18 2027 to January 23 2027 (completion date subject to change). The following areas are affected:

  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include complimentary wired internet access, limo/town car service, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Dining
For lunch or dinner, stop by ESTERRE, a restaurant that specializes in French cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.

Rooms
Make yourself at home in one of the 284 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in Palace Hotel Tokyo

Facility

  • Indoor pool
  • Bicycle rental
Swimming Pool Palace Hotel Tokyo
Swimming Pool
Entertainment Facility Palace Hotel Tokyo
Entertainment Facility
Fitness Center Palace Hotel Tokyo
Fitness Center
Functional Hall Palace Hotel Tokyo
Functional Hall
Common Space Palace Hotel Tokyo
Common Space

Transportation

  • Limo or town car service
  • Valet parking (surcharge)
  • Bicycle rental

Things to Do

  • Spa
  • Indoor pool
  • Fitness center
  • Sauna

Food and Drinks

  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi
  • WiFi (surcharge)

General

  • Banquet
  • Ballroom
  • Reception hall
  • Smoking area
  • Parking
  • Terrace

Accessibilty

  • Accessible parking

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Shops
  • Grocery
  • Hair salon

Accommodation Policy & General Information in Palace Hotel Tokyo

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM. 2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 03:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Palace Hotel Tokyo
284
Number of floors in Palace Hotel Tokyo
23
Another facilities in Palace Hotel Tokyo
Limo or town car service, Valet parking (surcharge), Bicycle rental, Spa, Indoor pool

Frequently asked question in Palace Hotel Tokyo

What is normal check-in & check-out time at Palace Hotel Tokyo?
The standard check-in time at Palace Hotel Tokyo is starting from 15:00 - 03:00 while the latest check-out time is at Before 12:00
Does Palace Hotel Tokyo provide breakfast?
Yes, Palace Hotel Tokyo provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Palace Hotel Tokyo have?
Palace Hotel Tokyo is a 5.0-star hotel.
How many floors does Palace Hotel Tokyo have?
Palace Hotel Tokyo has 23 floors.
How many rooms does Palace Hotel Tokyo have?
Palace Hotel Tokyo has 284 rooms in total.
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More Reviews from Other Guests in Palace Hotel Tokyo

Overall Ratings & Reviews Palace Hotel Tokyo

Traveloka (5)
Other sources (1,001)
9.8
Exceptional
From 1,001 reviews
Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

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Traveler Reviews Palace Hotel Tokyo

Number of reviews per page
20
40
Top reviews
Ruth
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Palace Hotel Tokyo is a beautiful, modern hotel in an upscale neighborhood of Tokyo. The staff was the most proactive and helpful I’ve experienced- anticipating my every need. For instance, in leaving the hotel for the airport, they ensured I was dropped off at the proper terminal by the taxi driver, communicating with him on my behalf. Once reaching the airport, it became apparent why this detail was important for foreigners visiting Japan as it appeared we were only processed through a particular section of the complex. Regarding the rooms, our room was tastefully decorated and well stocked with water and silverware; the room also had beautiful views of the Imperial Gardens. Everything at this hotel was done with exquisite precision and class -whether pertaining to the amenities, decor, or top-notch staff. Housekeeping did an awesome job and ensured our “pantry” and water supplies were well stocked. Conveniently, the hotel sits above a metro and shopping area. This hotel provided such a relaxing, pampered experience that I did not want to leave my room. Overall, this hotel was exceptional!
Read More
Susan
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The concierge went out of their way to purchase tickets for my son to attend unlucky Morpheus in Nagano. They were able to get the tickets for us and also get tickets for our bullet train to Nagano and back, such a wonderful staff.
Marco
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

A truly amazing place to stay. Great location, amenities, and extremely helpful staff.
Ji
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room size is generous and staff is professional.
Ian
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Gorgeous spacious rooms. Lovely toiletries. Extremely attentive staff. Pool and gym area were amazing. Central location with great views of imperial palace grounds. Felt like royalty. Would return!
Rebecca
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful property with peaceful views of the palace gardens. Perfect location for train station, subway, rest of Tokyo. Very friendly and helpful staff. Perfect home base for Tokyo based travel.
John
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

An exceptional stay at Palace Hotel Tokyo. The location overlooking the Imperial Palace is unbeatable the rooms are elegant and immaculate and the service truly reflects the best of Japanese hospitality. Every detail exceeded expectations. I would gladly stay here again and highly recommend it to anyone visiting Tokyo. ⭐⭐⭐⭐⭐
Avery
icon-with Children
with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The Palace is one of the nicest city hotels in the world and the pool and service is world class.
Vicken
icon-with Children
with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

My family and I have traveled extensively over the years, but this was the first family trip to Tokyo. The Palace Hotel was everything we expected it to be. Fantastic location, across from the Imperial Palace. Extremely attentive staff, beautiful facilities, great guest rooms, a very memorable breakfast buffet. Several of the on property restaurants were fantastic. Loved the live jazz music in the Grand Restaurant on our first night. Very memorable all the way around. One of the best hotels I've ever experienced. Would definitely stay here again.
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Vincent
icon-with Partner
with Partner
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Gorgeous room, tastefully decorated and lovely balcony with a very pleasant view of the Imperial Garden. The towels were nice and soft and bed was very comfortable. Great location close to the Tokyo Station. Staff was very attentive and helpful. We are looking forward to our next stay here.
James
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

An incredible hotel in an amazing location. Hotel is luxurious. Staff is friendly and caring. Location alone makes this the place to stay in Tokyo.
Denson
icon-Family
Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Lives up to all of the ratings and expectations
Jaclyn
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great hotel, great location, super helpful staff, and wonderful places to eat.
wael a
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Highly recommended excellent location and pick a room with park view. Big hotel
Bruce
icon-with Partner
with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

nice breakfast. good location. annoying that sauna was an extra cost.
Roger
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

First class in every imaginable way. And what a beautiful setting next to the Imperial gardens. The excellence extends to invisible aspects like sound isolation. Quietest hotel room we've experienced in a long time. The staff is the epitome of professionalism.
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful hotel, location, service and staff
Yuki
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Wonderful stay with impeccable service, room, facilities, and breakfast. Less than 5min walk from Tokyo station with great under ground accessibility in case of not so fun weather out. We will definitely be back.
James
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great staff and nice hotel, but the price is way too expensive for what it is
David
icon-with Friends
with Friends
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Property was super luxurious, room and service incomparable and premises in general very elegant and well maintained
Number of reviews per page
20
40

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