Rakuyu

We were pleasantly surprised by how lovely this hotel is. The staff are kind and courteous, the rooms and spaces are very nice. Overall it was a great experience.

Air con was good and the room was clean and tidy. Washroom at the front desk is very hi tech . The view from my room window was very beautiful.

Das Personal ist eher unfreundlich, keinLächeln. Man hat den Eindruck, die warten einfach auf den Zahltag Ende Monat. Das Buffet von 17:00 - 19:00 ist grundsätzlich gut, Essen und Wein! Leider wird ab ca. 18:30 das Buffet NICHT mehr nachgefüllt. Das erachte ich als ein NO GO!

Friendly staff and very clean room!

Really nice and well maintained hotel with friendly staff and excellent amenities

A lovely respite from the busy lake town where it was very crowded. Quiet and peaceful with calming environment and wonderful view of lake. Great location for hiking up to Tenjoyama Park with fabulous views of the lake and Mount Fuji. They could invest in an easier walk up the driveway to the hotel as it is very steep and could be considered moderately difficult.

Stayed here for 3 days. Picked up by Driver from the station. Contacted via tourist information and arrived within 10 minutes. Had room in 3 floor beautiful views and room. We had breakfast included but also light snacks 3-5 and drinks and light food 5-7. Although to be fair food was nice so we just had that every night after a packed filled day around the lake. Right next to the Ropeway recommending getting there as around opening time as gets really busy. Same if you doing the Pagoda which is 30 minutes in the train from Kawaguchiko station. Also walked around the lake which was lovely and chilled. Plenty to eat coffee bars and restaurants nearby. Booked the private bath which was lovely too. Recommend here for more chilled time around the lake and if you prefer something other than a day trip here from Tokyo. Staff friendly and one of my favourite places to stay during our time in Japan

Beautiful hotel with amazing view

This was the highlight stay of our entire two-week trip! Absolutely beautiful hotel, stunning surroundings, convenient to Oishi Park. We were still waking up very early due to the time difference, so we went to the onsen to relax and watch the sunrise. It was wonderful. Every single staff member here was phenomenal and did everything they could to make our stay comfortable and memorable. When we left, we said we just wanted to come back to Hotel Rakuyu for the entirety of the trip next time! Thank you for an incredible memory!

Great view, spacious room, good service but I wouldn’t recommend walking to the accommodation because it is located on a hill.

I visited this hotel in 2022, and visit again this year (2026). The room seems newly renovated and looks very new, clean and updated. The staff is friendly, helpful as always. This hotel is certainly worth it.

Amazing Japanese room and the included breakfast and SNACKS were delicious. Such a relaxing place to stay.

Location is perfect.

Hotel with great view. The evening drinks and food were great!

Wonderful hotel, everything we could ask for. Great room with view of the lake, private onsen, and comfy beds. Great public onsen, and access to a lounge for free breakfast, drinks and food throughout the day. Staff were great, including transfers to the local train station. All fantastic.

Very nice and friendly staff!!! The stay was amazing.

The staff were lovely and the hotel was amazing. I would definitely come back and stay for longer, shame we were only there for 1 night! The views were insane.

Service was excellent and the breakfast and happy hour was the best I have ever experienced in this price range. The only downside is the location on a hillside and the walk up the hill is pretty steep and not for anyone too elderly.

We choose the perfect location staying at Rakuyu. The room was beautiful the view overlooking the lake was picture perfect. The onsen was very clean and very relaxing. I would stay again.

Spotless. Inviting. Great food.