Roppongi Hotel S

Very pleased

An excellent hotel which is in a good location suitable for both business and leisure.

Everything

Cleanliness

👍👍👍👍👍

the absolute best place and best service i have ever had hands down. literally couldn’t be better.

A great boutique hotel in a super convenient location. Stylish rooms, good value, excellent breakfast and good coffee.

Small hotel with friendly staff. I had a nicely designed sort of old-school Japanese room (all the rooms are different). No late check out (not even one hour) without an extra fee.

The Roppongi S Hotel was a fantastic choice for my stay. The hotel itself is stylish and well-maintained, and my room was spacious, clean, and comfortable, offering everything I needed for a relaxing visit. The modern amenities and thoughtful design made it a pleasure to come back to after a day of exploring. However, I can’t give a full five stars for Services due to an issue with the luggage delivery service. When I signed up, I was given incorrect information about the delivery time for my baggage. Unfortunately, I had packed medication in my bags based on the details provided, and the delay caused me to miss a dose. This was a significant inconvenience and could have been avoided with more accurate communication. That said, the rest of my experience was excellent, and the hotel’s overall quality is undeniable. With a bit more attention to detail in their service communication, Roppongi S Hotel could easily earn a perfect rating.

Highly Recommend this property - Our room was "American" sized, plenty of space to put luggage and clothes with 2 closets. The bathroom was large [included a washer/dryer] and the shower/bath area was huge. Bedding was light and comfortable, the AC worked perfect, and it was nice to be able to open the windows in the evening to let the breeze in.

I chose the Japanese-style room which made my stay experience so much better. Room is beautifully-decorated in wood furnishing and ameneties are provided with great details. Hotel has a restaurant so it is very convenient for late arrival or coming back late from a bus tour. Hotel location is right next to Roppongi Hills which offers various high-end shopping and dining experience.

Excellent boutique hotel!

Late check out fee was way too much. Some staff were impolite

Checked all the boxes: nice room, location far enough away from the loud Roppongi core but still walkable, low-key check-in / check-out, stylish place that felt more upscale than the price. Would recommend and stay there again.

I have stayed here many times. This turn the staff was not friendly or helpful. A bit disappointed

Always nice to stay here. Great location.

The hotel has a nice lobby and restaurant; but our room (patio room) was poorly maintained. Small, cramped with furniture, high steps to go to the bathroom and shower area and a lot of dry walls splitting areas, as if they tried to build a room there but didn’t work well. The room was dirty, sticky hairdryer, splashes on dry walls in the bathroom, and sticky smears on bedroom sink area. The walls in bathrooms and showers had stains, scratches and cracks (dry wall cracks). Horrible functionality, no hooks to hang towels by the bathroom sink, so we left towels sitting on the small sink counter. When we came in the fridge wasn’t working, we had to figure it out how to turn it on. The AC doesn’t have any instruction in English and the translator did not work well, so an information sheet on how to use the AC in English would be helpful. Breakfast was average, we had better ones from other hotels. Service was odd, we would be waiting in line and people would cut in front of us and the front desk clerks wouldn’t say anything, but once they were done with a customer they wouldn’t even recognize we were there waiting. We were confused several times. The room didn’t have any lotion, they had some small facial serums but no body lotions, and they offered two sets of robes per person, one silky, waste of space and we would had preferred the sleeping gowns like in other hotels. Overall expensive, dirty, cramped room

My wife and I visited Japan for our honeymoon for two weeks and couldn’t be more impressed with this hotel and its staff. Atiro and Nao were incredibly helpful and friendly. The food in the restaurant was amazing and the bartender made some of the best cocktails I’ve ever tasted. I can’t recommend this place enough. We loved it so much we booked several more nights. I’m not being hyperbolic, this establishment is one of a kind.

All was good until the last day. Made a booking for a taxi transfer to the airport. I think the staff on was not so fluent in English and our communication resulted in me missing my connection home because I was sent to the wrong airport and ended up with a $600 taxi ride. I think in future, the staff would do better by insisting on seeing a flight booking before making a taxi booking and reconfirming that they had made the write booking on the day itself. Accidents happen and this was a costly mistake for both parties.

Great location. Limited space, as expected. Great customer service and awesome location