ACES Hotel Kuala Lumpur

Hotels
8.8
/10
Very Good
258 reviews

What Guests Say About Their Stay

Distance To City Center (50)
Accessibility (50)
Surroundings (49)
Room Space (49)
F***r
9.4
/ 10
First time staying here and it's been delightful. All the staff are really nice and helpful. The location is also near MRT and near lots of cool places. Rooms are clean as expected. Overall, it's been a great time staying here.
L***a
9.1
/ 10
Spacious and clean bedroom with good rates, close to a lot of food stalls.
Bogi A.
9.7
/ 10
Hotelnya bagus, kamar bersih dan luas. Dekat dari Central Market dan Petaling Street. Mau ke Dataran Merdeka juga dekat banget. Lokasi strategis.
H***a
9.7
/ 10
The hotel room is clean and comfortable, suitable for traveling with parents and children. The hotel is close to tourist attractions around Chinatown, just walking distance. The staff are kind and very helpful... Next time I go to Chinatown, I want to stay here again😍
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V***y
10.0
/ 10
The staff is friendly, the rooms are clean, comfortable, the location is strategic and close to everywhere, highly recommended for those of you who want to vacation in KL.
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In the Area
See Map
10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
ACES Hotel Kuala Lumpur is a hotel in a good neighborhood, which is located at Chinatown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around ACES Hotel Kuala Lumpur

10 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050
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Lobby ACES Hotel Kuala Lumpur
Lobby 2 ACES Hotel Kuala Lumpur

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Overview of ACES Hotel Kuala Lumpur

Located in Kuala Lumpur's bustling city center, ACES Hotel Kuala Lumpur provides a comfortable and accessible base for exploring the city's attractions. Its prime location offers convenient access to public transportation and nearby landmarks, ensuring a smooth and enjoyable travel experience.

Ideal for What Types of Traveller?

ACES Hotel Kuala Lumpur is well-suited for a variety of travelers, including budget-conscious individuals, solo adventurers, and small groups seeking a convenient and comfortable stay in Kuala Lumpur. Its practical amenities and central location make it a popular choice for those looking to explore the city.

Style and Atmosphere

ACES Hotel Kuala Lumpur features a modern and functional design, creating a relaxed and welcoming atmosphere. The common areas provide spaces for guests to unwind, while the rooms offer a comfortable retreat after a day of exploring the city.

ACES Hotel Kuala Lumpur

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at ACES Hotel Kuala Lumpur

Featuring 68 rooms in total, ACES Hotel Kuala Lumpur offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including AC, 24-Hour Front Desk, Parking, Elevator, WiFi.

Available Room Types at ACES Hotel Kuala Lumpur

ACES Hotel Kuala Lumpur offers a selection of room types to cater to different needs. Guests can choose from private rooms with essential amenities. Each room is designed to provide a comfortable and functional space for a restful stay.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at ACES Hotel Kuala Lumpur

Guests can expect a welcoming and efficient service at ACES Hotel Kuala Lumpur. The staff are dedicated to providing assistance and ensuring a pleasant stay for all guests.

Social Vibe or Quiet Ambience

ACES Hotel Kuala Lumpur offers a relaxed and quiet ambience, providing a comfortable space for guests to unwind and recharge after a busy day exploring Kuala Lumpur.

Types of Guests

You'll likely encounter a mix of tourists, business travelers, and individuals seeking a convenient and affordable stay in the city center. This creates a diverse and engaging atmosphere.

Weekly Activities, City Tours or Events

While ACES Hotel Kuala Lumpur may not offer organized activities, its central location provides easy access to various city tours, cultural events, and attractions in Kuala Lumpur.

House Rules or Cultural Etiquette

As with most accommodations, ACES Hotel Kuala Lumpur has a set of house rules to ensure a comfortable and respectful environment for all guests. It's recommended to familiarize yourself with these upon arrival. Guests are encouraged to be mindful of noise levels and respect the privacy of others.

How to Get to ACES Hotel Kuala Lumpur

Reaching ACES Hotel Kuala Lumpur is convenient, thanks to Kuala Lumpur's well-developed transportation network.

Nearest Train/Bus Stations or Airports

The nearest airport is Kuala Lumpur International Airport (KLIA). From KLIA, you can take the KLIA Ekspres train to KL Sentral, the city's main transportation hub. From KL Sentral, you can connect to the local train or bus network to reach ACES Hotel Kuala Lumpur.

Directions for Taxi or Ride-Hailing Users

Taxis are readily available at the airport and throughout the city. Alternatively, you can use ride-hailing apps to book a car. Simply enter "ACES Hotel Kuala Lumpur" as your destination.

Walking Distance to Major Spots or Neighbourhoods

Depending on the exact location of ACES Hotel Kuala Lumpur, it may be within walking distance of major attractions or neighborhoods. Check a map or ask the staff for recommendations on nearby places to explore on foot.

Food Near ACES Hotel Kuala Lumpur

Kuala Lumpur is renowned for its diverse culinary scene, and ACES Hotel Kuala Lumpur is surrounded by a variety of dining options.

Does ACES Hotel Kuala Lumpur Serve Breakfast or Drinks?

Some ACES Hotel Kuala Lumpur may offer breakfast or have a bar serving drinks. Check with the specific ACES Hotel Kuala Lumpur for details.

Kitchen Facilities for Self-Catering

Some ACES Hotel Kuala Lumpur provide kitchen facilities for guests who prefer to self-cater. This can be a great way to save money and prepare your own meals.

Recommended Cafes, Convenience Stores or Restaurants

Within walking distance of ACES Hotel Kuala Lumpur, you'll find a range of cafes, convenience stores, and restaurants serving local and international cuisine. Ask the staff for their recommendations on the best places to eat nearby.

Things to Do Around ACES Hotel Kuala Lumpur

Kuala Lumpur offers a wide array of attractions and activities to suit various interests.

Tourist Attractions Nearby

Depending on the location of ACES Hotel Kuala Lumpur, you may be close to iconic landmarks such as the Petronas Twin Towers, the KL Tower, and Merdeka Square. Other popular attractions include the Batu Caves and the Islamic Arts Museum Malaysia.

Night Markets, Cultural Spots, Museums, Parks

Explore the vibrant night markets, immerse yourself in the local culture at cultural spots, visit fascinating museums, or relax in one of the city's many parks. There's something for everyone in Kuala Lumpur.

Ideal Itinerary Suggestions for Solo or Group Travellers

For solo travelers, consider a walking tour of the city, visiting the major landmarks and exploring the local neighborhoods. For group travelers, plan a day trip to the Batu Caves or enjoy a cooking class together.

Why ACES Hotel Kuala Lumpur is Popular Among Travellers

ACES Hotel Kuala Lumpur is a popular choice among travelers due to its convenient location, comfortable accommodations, and affordable prices. Its central location and essential amenities make it a practical base for exploring Kuala Lumpur.

Tips for First-Time Visitors

Planning your first trip to Kuala Lumpur and staying at ACES Hotel Kuala Lumpur? Here are some helpful tips.

Best Room Choice Depending on Travel Type

If you're traveling solo and on a budget, a standard room might be the best option. If you prefer more space, opt for a larger room. For families or groups, consider booking multiple rooms.

What to Pack or Prepare Before Arrival

Pack light, comfortable clothing suitable for the tropical climate. Don't forget essentials such as sunscreen, insect repellent, and a universal adapter. It's also a good idea to download useful apps such as maps and translation tools.

Common Language Spoken

English is widely spoken in Kuala Lumpur, so you shouldn't have any trouble communicating. However, learning a few basic Malay phrases can be helpful and appreciated by locals.

Local Customs to Know

When visiting religious sites, dress respectfully, covering your shoulders and knees. It's also customary to remove your shoes before entering a mosque or temple. Be mindful of local customs and traditions, and always be respectful of the local culture.

Best Time to Stay at ACES Hotel Kuala Lumpur

The best time to visit Kuala Lumpur and stay at ACES Hotel Kuala Lumpur depends on your preferences and priorities.

Seasonal Advice

Kuala Lumpur has a tropical climate with high temperatures and humidity year-round. The driest months are typically June, July, and August. The wettest months are November and December. Consider your tolerance for heat and humidity when planning your trip.

Event-Based Travel Tips

Kuala Lumpur hosts a variety of festivals and events throughout the year. If you're interested in experiencing a particular event, plan your trip accordingly. Be aware that prices may be higher during peak season and major holidays.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

Book with Traveloka

Planning your journey is effortless with Traveloka. From flights to accommodations, travel activities, and transportation, everything is available in one place.

  • Flight: Book flights to your dream destinations with competitive rates and flexible options.
  • Hotel: Choose from a wide range of accommodations to suit your preferences and budget.
  • Travel Activities: Purchase attraction tickets, tour packages, travel essentials like eSIM, pocket WiFi rentals, and many more. Perfect for memorable trip!
  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
  • Airport Transfer: Arrange hassle-free transfers from the airport to your hotel or directly to your destinations.

Ensure to check availability and book in advance to secure the best deals.

Why Book with Traveloka

  • Best Price Guarantee: Traveloka offers competitive prices for all travel activities. Make sure to check Traveloka's HargaBAGUS. If you found a cheaper price/better deal of Flight tickets and/or Hotels elsewhere, submit the claim, and Traveloka will cover the price gap! Find out more about HargaBAGUS and start your affordable travel today!
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  • Traveloka Priority: Gain access to exclusive benefits and a simplified booking process for a premium experience.

Join thousands of happy travellers who have planned their dream holidays with Traveloka! Whether you're booking flights, finding the perfect hotel, or discovering exciting activities — it's all just a tap away. Download the Traveloka app today and enjoy a stress-free travel experience!

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The app is super easy to use and packed with great deals. Perfect for planning a trip without the stress!
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A very user-friendly app with great price offers. I can easily book transport within Malaysia and Indonesia!
Nor I.

“Most Trusted Travel App!”


A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
Marisa K.

All facilities in ACES Hotel Kuala Lumpur

Common Space ACES Hotel Kuala Lumpur
Common Space
Lobby ACES Hotel Kuala Lumpur
Lobby
Exterior ACES Hotel Kuala Lumpur
Exterior
Others ACES Hotel Kuala Lumpur
Others
Nearby View and Attractions ACES Hotel Kuala Lumpur
Nearby View and Attractions

Hotel Services

  • Concierge
  • Money changer
  • Early Check-in
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Luggage storage
  • Multilingual staff

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Accessible bathroom
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Limited parking
  • Parking with surcharge
  • Secure parking

General

  • AC
  • Family room
  • Non-smoking room

Public Facilities

  • Parking
  • Elevator
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Connectivity

  • Free WiFi

Accommodation Policy & General Information in ACES Hotel Kuala Lumpur

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Value Added - RM 5.00 FB Discount Voucher & 1 Can of Soft Drink (Superior or Premier Room) - RM 10.00 F&B Discount Voucher @ 2 Can of Soft Drinks (Family Room) Book date - Now till 31 Dec 2020 / Stay date - 15 Dec till 28 Feb 2021

General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at ACES Hotel Kuala Lumpur
68
Number of floors in ACES Hotel Kuala Lumpur
1
Another facilities in ACES Hotel Kuala Lumpur
Concierge, Money changer, Early Check-in, 24-hour Receptionist, 24-hour security

Frequently asked question in ACES Hotel Kuala Lumpur

What are available facilities at ACES Hotel Kuala Lumpur?
There are top facilites at ACES Hotel Kuala Lumpur such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at ACES Hotel Kuala Lumpur?
The standard check-in time at ACES Hotel Kuala Lumpur is starting from From 15:00 while the latest check-out time is at Before 12:00
How many stars does ACES Hotel Kuala Lumpur have?
ACES Hotel Kuala Lumpur is a 3.0-star hotel.
How many floors does ACES Hotel Kuala Lumpur have?
ACES Hotel Kuala Lumpur has 1 floors.
How many rooms does ACES Hotel Kuala Lumpur have?
ACES Hotel Kuala Lumpur has 68 rooms in total.
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More Reviews from Other Guests in ACES Hotel Kuala Lumpur

Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (239)
Other sources (19)
8.9
Very Good
From 239 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

9.2

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
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Khoảng cách đến trung tâm (43)
Khu vực xung quanh (43)
Không gian phòng (43)
Đường đi (40)
Phòng ngủ (38)
Nhân viên thân thiện (37)
WiFi (33)
Không khí (33)
Phòng tắm (32)
Khu vực chung (30)
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Traveler Reviews ACES Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Vu Thi B. T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 2 week(s) ago
I booked with high price from traveloka, and after booked successfully, the price was discount 880.000–> 550.000vnđ after that, it made me feel not happy The room I booked call superior city view, but dont have view; dont have tooth brush, comb, fridge, wadrobe… in room
1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
Guest
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room is nice, clean, the price is also cheap.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
D***h
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The location, the staff, and the best room
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Accommodation's Reply
14 Nov 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
G***e
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Staff are friendly, near to bus and MRT station, near to Petaling Street.
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Accommodation's Reply
01 Nov 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Dino L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
An unpleasant odor disturbs health beside the building leading to the elevator to the hotel, like a trash can...over all perfect for the room, good employee service, location near PSR Seni LRT station, places to eat, souvenirs, right in front of Petaling Street and close to the Central Market art market, Jamek Mosque, Merdeka Square which can be reached one way on foot and also close to Little India..
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Accommodation's Reply
31 Oct 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
annisa d. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff are friendly, the hotel is strategically located, close to famous tourist attractions, close to Pasar Seni MRT station and Petaling Street, the hotel is affordable, and Muslim-friendly.
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Accommodation's Reply
25 Oct 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel room is clean and comfortable, suitable for traveling with parents and children. The hotel is close to tourist attractions around Chinatown, just walking distance. The staff are kind and very helpful... Next time I go to Chinatown, I want to stay here again😍
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Accommodation's Reply
17 Oct 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Quick check-in/check-out, easy access location, and comfortable. Recommended!
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
G***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Very close to everywhere. Most importantly: it's very clean. I'll be back here next time.
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
V***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff is friendly, the rooms are clean, comfortable, the location is strategic and close to everywhere, highly recommended for those of you who want to vacation in KL.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
A***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff was so friendly, the budget also backpacker friendly, but the hotel facility was really good. Gonna come back to this hotel if I visit KL again
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Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
Phương V.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very convenient for traveling and visiting surrounding areas
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
K***l
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Good security as the receptionist is always there and the main door is well locked.
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Accommodation's Reply
27 Jul 2025
Dear Guest, Thank you for your kind feedback. We’re pleased to know that you felt safe and secure during your stay with us. Ensuring our guests’ comfort and peace of mind is a top priority, and we’re glad our reception team and security measures made a positive impression. We truly appreciate your support and look forward to welcoming you back to ANSA Hotel Kuala Lumpur. Warm regards, Amarpreet Kaur General Manager ACES Hotel Kuala Lumpur
kwee t. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
The room is quite spacious and located in the city center, close to the art market, Petaling China Town. The price is quite cheap for a hotel located in a strategic location.
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1 people find it helpful
Accommodation's Reply
27 Jul 2025
Dear Guest, Thank you for sharing your kind feedback. We're glad to hear that you enjoyed the spacious room and appreciated our strategic location in the heart of the city, close to popular spots like the art market and Petaling Street in Chinatown. We’re also happy to know you found our rates reasonable for the convenience we offer. Your satisfaction is truly important to us, and we hope to welcome you back to ANSA Hotel Kuala Lumpur soon! Warm regards, Amarpreet Kaur General Manager ACES Hotel Kuala Lumpur
h***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
Please be careful with the tax. At first the receptionist wanted to charge 20 Ringgit per night. When we reconfirmed. He was confused. The advantage is the strategic location and easy to find food. The rest is ordinary.
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4 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 28 week(s) ago
Friendly staff, clean room, there is a dispenser in each hallway so you can fill up with water as much as you want, close access to MRT, if you want to go to Petaling, just cross the street. Next, I will stay here again because it is close to everywhere.
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2 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Hopefully maintain an affordable price. Increase the cleanliness of the room again, the last one came not as clean as the first time came. Will be the first choice while on vacation in the Chinatown area.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Wildanul H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The price is much cheaper compared to the strategic location of the hotel. The room was clean, comfy, the air conditioner was OK, and it could reach to most every spot of the Kuala Lumpur tourist attractions. Very recommended to stay in here while having a holiday in Kuala Lumpur.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Theresa U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Unfortunately, they don't provide certain basic amenities like a toothbrush. Also, the shower is lukewarm but still good enough. But the bed, Wi-Fi, staff, and location are good.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 33 week(s) ago
So terrible staff , due to the flight delayed, we arrived 04:00 am after midnight, and fast checked out before 11:45 am , only sleep around 4 hours. After checked out 30 minutes leaving hotel , We got text messages, telling we had broken the room window and asked for money reimburse to fix the window. Frankly speaking, all of us so tired, how can we break the window? We revisited the hotel on 1:30 pm and meet the person on front desk We told them how many hotels customer had been fooled and intimidated asking for money reimbursement. We tried to call police at that time as we got mad, my wife refrained me to do so. The conclusion, don’t ever book this garbage hotel.
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5 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Number of reviews per page
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Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (239)
Other sources (19)
8.9
Very Good
From 239 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.8

Location

9.2

Service and Facilites

8.8

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Không khí (33)
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Traveler Reviews ACES Hotel Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
Vu Thi B. T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 2 week(s) ago
I booked with high price from traveloka, and after booked successfully, the price was discount 880.000–> 550.000vnđ after that, it made me feel not happy The room I booked call superior city view, but dont have view; dont have tooth brush, comb, fridge, wadrobe… in room
1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
Guest
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room is nice, clean, the price is also cheap.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
D***h
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The location, the staff, and the best room
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Accommodation's Reply
14 Nov 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
G***e
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Staff are friendly, near to bus and MRT station, near to Petaling Street.
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Accommodation's Reply
01 Nov 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Dino L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
An unpleasant odor disturbs health beside the building leading to the elevator to the hotel, like a trash can...over all perfect for the room, good employee service, location near PSR Seni LRT station, places to eat, souvenirs, right in front of Petaling Street and close to the Central Market art market, Jamek Mosque, Merdeka Square which can be reached one way on foot and also close to Little India..
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Accommodation's Reply
31 Oct 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
annisa d. n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff are friendly, the hotel is strategically located, close to famous tourist attractions, close to Pasar Seni MRT station and Petaling Street, the hotel is affordable, and Muslim-friendly.
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Accommodation's Reply
25 Oct 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel room is clean and comfortable, suitable for traveling with parents and children. The hotel is close to tourist attractions around Chinatown, just walking distance. The staff are kind and very helpful... Next time I go to Chinatown, I want to stay here again😍
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Accommodation's Reply
17 Oct 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Quick check-in/check-out, easy access location, and comfortable. Recommended!
1 people find it helpful
Accommodation's Reply
05 Oct 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
G***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Very close to everywhere. Most importantly: it's very clean. I'll be back here next time.
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1 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
V***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The staff is friendly, the rooms are clean, comfortable, the location is strategic and close to everywhere, highly recommended for those of you who want to vacation in KL.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
A***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff was so friendly, the budget also backpacker friendly, but the hotel facility was really good. Gonna come back to this hotel if I visit KL again
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Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
Phương V.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Very convenient for traveling and visiting surrounding areas
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
K***l
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
Good security as the receptionist is always there and the main door is well locked.
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Accommodation's Reply
27 Jul 2025
Dear Guest, Thank you for your kind feedback. We’re pleased to know that you felt safe and secure during your stay with us. Ensuring our guests’ comfort and peace of mind is a top priority, and we’re glad our reception team and security measures made a positive impression. We truly appreciate your support and look forward to welcoming you back to ANSA Hotel Kuala Lumpur. Warm regards, Amarpreet Kaur General Manager ACES Hotel Kuala Lumpur
kwee t. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
The room is quite spacious and located in the city center, close to the art market, Petaling China Town. The price is quite cheap for a hotel located in a strategic location.
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1 people find it helpful
Accommodation's Reply
27 Jul 2025
Dear Guest, Thank you for sharing your kind feedback. We're glad to hear that you enjoyed the spacious room and appreciated our strategic location in the heart of the city, close to popular spots like the art market and Petaling Street in Chinatown. We’re also happy to know you found our rates reasonable for the convenience we offer. Your satisfaction is truly important to us, and we hope to welcome you back to ANSA Hotel Kuala Lumpur soon! Warm regards, Amarpreet Kaur General Manager ACES Hotel Kuala Lumpur
h***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 27 week(s) ago
Please be careful with the tax. At first the receptionist wanted to charge 20 Ringgit per night. When we reconfirmed. He was confused. The advantage is the strategic location and easy to find food. The rest is ordinary.
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4 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 28 week(s) ago
Friendly staff, clean room, there is a dispenser in each hallway so you can fill up with water as much as you want, close access to MRT, if you want to go to Petaling, just cross the street. Next, I will stay here again because it is close to everywhere.
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2 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Aces Kuala Lumpur
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 28 week(s) ago
Hopefully maintain an affordable price. Increase the cleanliness of the room again, the last one came not as clean as the first time came. Will be the first choice while on vacation in the Chinatown area.
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Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Wildanul H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 30 week(s) ago
The price is much cheaper compared to the strategic location of the hotel. The room was clean, comfy, the air conditioner was OK, and it could reach to most every spot of the Kuala Lumpur tourist attractions. Very recommended to stay in here while having a holiday in Kuala Lumpur.
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Theresa U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 30 week(s) ago
Unfortunately, they don't provide certain basic amenities like a toothbrush. Also, the shower is lukewarm but still good enough. But the bed, Wi-Fi, staff, and location are good.
Find this review helpful?
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
M***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 33 week(s) ago
So terrible staff , due to the flight delayed, we arrived 04:00 am after midnight, and fast checked out before 11:45 am , only sleep around 4 hours. After checked out 30 minutes leaving hotel , We got text messages, telling we had broken the room window and asked for money reimburse to fix the window. Frankly speaking, all of us so tired, how can we break the window? We revisited the hotel on 1:30 pm and meet the person on front desk We told them how many hotels customer had been fooled and intimidated asking for money reimbursement. We tried to call police at that time as we got mad, my wife refrained me to do so. The conclusion, don’t ever book this garbage hotel.
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5 people find it helpful
Accommodation's Reply
29 Aug 2025
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes Amarpreet Kaur General Manager ACES Kuala Lumpur
Number of reviews per page
20
40