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Review by Traveloka users
Based on 133 reviews
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Jun 25, 2018
door was about to broke, can't lock from inside only use the knob
Apr 3, 2018 - Backpacking
the room that I choose is not same as a picture... they have many broken part in the room.
Khong S. T.
Mar 23, 2018 - Family vacation
We have booked 2 standard rooms and check in at 11pm. The staff told us the rooms housekeeping still when we arrive to proceed check in and requested us to wait. 11pm still under housekeeping? And please having someone or staff who can speak English or Bahasa Malaysia at least we can understand not only having the foreign worker to handle the receptionist service.
Muhamad K. A. B. A. B.
Mar 18, 2018 - Business travel
Not really bad. The hotel space is big but does not have table for laptop/chair, kettle, tea/coffee.
Fadhlin S. T.
Mar 17, 2018 - Family vacation
When i wanted to check-in the lady at the counter show me her i-don’t-know-what’s-going-on face. I told her that i booked via online and her kept asking me how much did i paid, what type of room that i booked. I showed her my booking, receipt and even email. Then she said the room is not prepared yet. I kept showing her all the booking proof from online and she suddenly said i can enter my room. If you insist to stay here, please double confirm with the hotel after you book via online. I had booked many times via online and this thing never happened before.
At night, guys at the front desk are so loud and disturb our sleep as our room at the same floor as front desk. Not recommend for those travel with children.
The only good thing is the price is affordable and just 10-15 minutes by car to the senai airport.
Feb 18, 2018 - Family vacation
The check in was 1 hour late because they have gave out the room which was booked and trying to call the superior for a Solution. At last they gave us a different Family Room for 5 which was available. The Room were Clean.
Jan 17, 2018
Environment good. Because easily to eat because have resto 24 hours and have supermarket 24 hours
Muhammad A. B. S.
Dec 24, 2017
Room was very comfortable, huge and smells good. Water pressure and heater inside the bathroom really powerful and functioning well. But the things that make me felt upset upon check in time was the customer service. Arrived for check-in in at 4 p.m. Receptionist is a foreigner. Had a communication problem because he could not speak Bahasa Malaysia or English fluently, the receptionist knows the basic language but it was not clear to be understand. I showed him the online booking details and our room (Superior Deluxe) I've booked but received Superior room. When I rechecked back to him, he said I did not explained him precisely about the details. We need to wait for a while as our room is still under cleaning progress (we checked in at 4 p.m - ordinary check in time is 2 p.m.). After half an hour of waiting, he said that they only received booking record but not the room payment and he requested to pay the room price. Now it started to getting on my nerves. I showed him the payment details on Maybank2U that the payment has settled. He still insisted that the record does not showed any prove of my payment transaction. When I had enough with all of these and asked him to call the management, he did and later on allowed us to check in into our room, finally. The whole process took almost an hour before we were allowed to check in. Right after that I called booking site and they said the hotel did not called them to ask about the payment that I've made. Seriously, the service was slow and inefficient. Please train your staff to speak fluently in both Bahasa and English and also customer services.
Nguyen H. C.
Dec 12, 2017 - Backpacking
A budget hotel with clean and tidy condition.
Norliza B. A.
Nov 26, 2017
Okay for backpack. worth the price.
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more
24-hour room service
WiFi in public area
Area shuttle with surcharge
Check-in and Check-out Time
Check-in: 2:00 PM Check-out: 12:00 PM
Aromas Hotel Kulai is a hotel in a good neighborhood, which is located at Senai / Airport.
<p>The hotel has a very good location, also near the Senai International Airport (JHB), which is only 4.78 km away.</p>
Not only well positioned, but Aromas Hotel Kulai is also one of hotels near the following Senai International Airport (JHB) within 4.78 km and Johor Premium Outlet within 6 km.
<b>About Aromas Hotel Kulai</b>
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Aromas Hotel Kulai.
<p>24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.</p>
<p>WiFi is available within public areas of the property to help you to stay connected with family and friends.</p>
With all facilities offered, Aromas Hotel Kulai is the right place to stay.
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.