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Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Resorts
8.3
/10
Very Good
1,671 reviews

What Guests Say About Their Stay

Staff Friendliness (7)
Hotel Area (7)
Surroundings (6)
Ambiance (6)
Yeoh E. L.
9.7
/ 10
Went for a night stay on NY eve to welcome 2019, it was relaxing, have fireworks during midnight and very nice space. Kids love the pool and we enjoy the environment. Have kids rooms too with batik painting and toys. Love the stay.
Chia p. w.
8.5
/ 10
Reach Avani at 3pm. Check-in was fast. Stay for 2 nights at 3 bedroom villa. Given room 527. It was great, get to enjoy the beautiful sunset from our villa balcony. Resort provides buggy and bicycle. Size of swimming pool a bit small. Avani staff always greet us with a smile and were very helpful. Overall we really enjoy our stay at Avani.
NAZIHAH A. H.
7.0
/ 10
Clean room and great experience. Will be come again next time. Good service
Zureen O.
10.0
/ 10
Everything was perfect! Love it!
Lainy Lainy
9.4
/ 10
Good resort for vacation. Will come back again with my family.
In the Area
See Map
No. 67, Jalan Pantai Bagan Lalang, Kg Bagan Lalang, Sungai Pelek, Sepang, Bagan Lalang, Sepang, Selangor, Malaysia, 43950

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
An accommodation with luxurious and exclusive surrounding with a charming atmosphere and clean beach is a dream of everyone, Avani Sepang Goldcoast Resort promises you with something interesting no matter in terms of view or in terms of services and activities available. This resort was first opened to the public in 2009. Each guest room is built with a balcony facing the sea and they also provide air conditioning and television. The strategic location of this resort is suitable for those who want to go to nice place around Sepang or around the resort.For those who are fans of Formula One, it is the most ideal because it is located about a mile from Avani Sepang Goldcoast Resort. In addition, this strategic location also allows you to go to places in Kuala Lumpur thanks to its variety of public transportation options such as the commuter, light rail transit, rapid KL bus service and many more.
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What's around Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

No. 67, Jalan Pantai Bagan Lalang, Kg Bagan Lalang, Sungai Pelek, Sepang, Bagan Lalang, Sepang, Selangor, Malaysia, 43950
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Lobby Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Exterior 2 Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

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Overview of Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) offers a unique escape with its distinctive over-water bungalows, reminiscent of Polynesian resorts, but nestled on the Sepang coastline. The resort exudes a relaxed, tropical vibe, making it an ideal getaway from the hustle and bustle of city life. The surrounding area is relatively tranquil, offering a serene environment with easy access to the beach and nearby local attractions. While not directly in a major city centre, Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) provides a peaceful retreat with convenient access to Kuala Lumpur via car or taxi.

What sets Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) apart is its unique architecture and the experience of staying in a stilt bungalow, offering stunning sea views and direct access to the water. It's a blend of comfort and affordability, providing a memorable experience without breaking the bank.

Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) Facilities

Featuring 315 rooms in total, Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

Families will appreciate the spacious bungalows and kids' club, while digital nomads can take advantage of the available Wi-Fi and quiet workspaces. Groups can enjoy the various recreational activities and on-site dining options. Leisure travellers will find the spa and swimming pool perfect for relaxation.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi.

Rooms are designed for comfort, with reliable Wi-Fi, dedicated workspaces in some rooms, comfortable bedding, and well-appointed bathrooms. In-room conveniences include air conditioning, televisions, and mini-fridges.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Expect a relaxed and vibrant atmosphere at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort). Mornings are generally peaceful, with guests enjoying breakfast by the sea. Evenings come alive with live music and a lively social scene around the pool and restaurants. The resort often offers activities such as water sports and cultural tours to nearby attractions.

Insider tip: Check-in is usually straightforward, but it's always a good idea to have your booking confirmation handy. When exploring the local area, be mindful of local customs and dress modestly when visiting religious sites.

How to Get to Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

The nearest major airport is Kuala Lumpur International Airport (KLIA), which is approximately a 30-60 minute taxi ride from Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort). Affordable bus connections to the city centre are also available from the airport, followed by a taxi or ride-sharing service to the resort.

Food Near Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) typically provides breakfast options, and some packages may include drinks. While some bungalows may offer self-catering facilities, there are also several cafs and restaurants nearby serving a variety of cuisines. For a taste of local flavours, try some fresh seafood dishes at the nearby restaurants. Budget-friendly options include local street food stalls offering delicious snacks and meals.

Things to Do Around Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Explore the nearby beaches and enjoy water sports activities. Visit a local fishing village to experience the traditional way of life. A historic temple is located a short drive away, offering a glimpse into the region's cultural heritage. For a lively evening, head to a nearby night market to sample local delicacies and shop for souvenirs. A riverside park provides a tranquil escape for a leisurely stroll.

A one-day itinerary could include relaxing on the beach in the morning, visiting the local fishing village in the afternoon, and enjoying dinner at a seafood restaurant in the evening. A two-day extended stay could include a visit to the historic temple and a day trip to Kuala Lumpur.

Why Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) is Popular Among Travellers

Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) is popular among travellers for its unique over-water bungalows and its affordability. Repeat visitors often appreciate the relaxed atmosphere, stunning sea views, and the opportunity to escape the city. The resort offers excellent value for money, providing a memorable experience without a hefty price tag.

Tips for First-Time Visitors

For families, consider booking a larger bungalow with multiple bedrooms. For couples, a bungalow with a sea view is a must. Pack light clothing suitable for the tropical climate, along with swimwear and sunscreen. An adaptor may be needed for electronic devices. Be respectful of local customs and dress modestly when visiting religious sites. English is widely spoken, but learning a few basic Malay phrases can enhance your experience.

Best Time to Stay at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

The peak season is typically during the school holidays and public holidays, when the resort is more crowded and prices are higher. The off-peak season offers quieter surroundings and lower prices. The weather is generally warm and humid year-round, but the rainy season can bring occasional showers. Consider planning your visit around local events and festivals for a unique cultural experience. Budget-conscious travellers may prefer to visit during the shoulder seasons for a balance of good weather and affordable prices.

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All facilities in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Bar, Cafe and Lounge Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Bar, Cafe and Lounge
Swimming Pool Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Swimming Pool
Entertainment Facility Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Entertainment Facility
Fitness Center Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Fitness Center
Functional Hall Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Brunch
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Tours
  • Wedding service

Things to Do

  • Beach sun loungers
  • Beach towel
  • Beach umbrella
  • Children play area
  • Fitness center
  • Karaoke
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Private beach nearby
  • Spa

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free
  • Terrace

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Sports and Recreations

  • Archery
  • Beach volleyball
  • Fitness center
  • Pool or Snooker
  • Water sport

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking (surcharge)

Family-friendly Facilities

  • Kids club
  • Children pool

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Nearby Facilities

  • Gift shop

Kids and Pets

  • CRIBS

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, A valid photo ID and credit card used at the time of booking must be presented upon check-in at the property.. The required documents can be in the form of soft copy.

General Check-in Instructions

Cooking and outside food and beverages are strictly prohibited in the villa. Pamper your taste buds at our restaurants instead.
As much as we love all creatures great and small, please do not bring animals or pets of any kind into the resort compound and individual villa unit.
Please refrain from fishing at the Trunk and Inside Villa. If seafood is what you’re after, we’d be happy to recommend some of our favourites.
All buffets at our restaurants will implement dine for 50% off for children age 4 to 11 years old. Above 12 years old, adult prices will apply.
Self-park or valet options available, valet parking is RM 25 per day and RM 10 for each subsequent entry.
Booking is based on number of occupancy booked for that room reservation, any additional guest will be offered option of room upgrade, extra room, or extra day bed charge where applicable.
Children added in the booking confirmation are permitted to stay for free; however meals arrangement will be charged separately.
The swimming pool is open for use on a first come, first served basis.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
315
Number of floors in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
2
Another facilities in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

What are available facilities at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)?
There are top facilites at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)?
The standard check-in time at Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) provide breakfast?
Yes, Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) have?
Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) is a 5.0-star hotel.
How many floors does Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) have?
Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort) has 2 floors.
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More Reviews from Other Guests in Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

8.3
Very Good
From 817 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.6

Meal

7.9

Location

8.4

Service and Facilites

8.4

People often mention about Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)
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Staff Friendliness (5)
Ambiance (4)
Hotel Area (4)
Taste (4)
Bedroom (3)
Bathroom (3)
Variety (3)
Surroundings (2)
Accessibility (2)
Check-in/out Time (2)
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Traveler Reviews Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

Number of reviews per page
20
40
Customer reviews
Navenkumar N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Taste of breakfast is total disaster. I have went to 3star hotel at cameron which has better and tasty food. The food selection here is too little, roti and kaya with butter,bihun,mee goreng and nasi lemak then some tea coffee and fruits. Too tooo too cheap, didn't expect from 5 star hotel. Taste is like shit, i took just one scoop from every item yet i cant eat it finish.
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1 people find it helpful
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The hotel staff are all friendly and helpful.. the hotel atmosphere is very beautiful 😍
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
f***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The stay was amazing, and the staff was quite helpful. The breakfast also very delicious
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
f***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
The stay was amazing, and the staff was quite helpful. The breakfast also very delicious
Find this review helpful?
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
f***g
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
The stay was amazing, and the staff was quite helpful. The breakfast also very delicious
Find this review helpful?
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
N***H
icon-origin-TRAVELOKA
8.8
/10
Reviewed 33 week(s) ago
The staff is very nice and the bed decoration for our anniversary is very beautiful even though it is simple.
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1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Accomodating and friendly staffs, clean and roomy room.
1 people find it helpful
Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
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Ameenuddin B. K. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 40 week(s) ago
The room needs major refurbishment and cleaning. The sofa is covered in stains, and the room smells strongly of cigarettes. I don't feel like I'm in a 5-star property. The restaurant for breakfast is very dirty, with unattended and uncleaned tables. The food quality is poor and tasteless. Some items in the room need replacement, such as the leaking bidet and the dirty mugs. I don't see the value in paying for such conditions.
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Accommodation's Reply
20 Aug 2025
Dear Ameenuddin, Thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience. The issues you mentioned regarding cleanliness, maintenance, and food quality are not reflective of our standards, and we sincerely apologize for the inconvenience caused. Your comments have been shared with our housekeeping, maintenance, and culinary teams to ensure immediate corrective action. We value your feedback and would welcome the opportunity to restore your confidence in us during a future stay. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
s***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 48 week(s) ago
the staff are all very friendly.. it feels relaxing to sit here.. cume kids room xbyk choice of activities.. everything here is byr for the kids room..
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Accommodation's Reply
20 Aug 2025
Dear Valued Guest, Thank you for your reviews, we appreciate it very much! Thank you for staying with us and have a great day ahead. Warm regards, Winda Supail Sodomon Front Office Manager Golden Palm Tree Malaysia
NUR N. B. M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 99 week(s) ago
Loving my stay with my family here. Friendly and helpful staff, comfy bed, clean room & toilet, orivacy. Minus point is the dining restaurant has a lot of lalat. Bothered us during our breakfast so we left early.
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Noor W. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 116 week(s) ago
Superb place with excellent hospitality even during full packed period.
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Accommodation's Reply
24 Jul 2023
Dear Noor Waahidah Abas, Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and meet to your expectations. We look forward to an opportunity to welcome you back soon. Kind regards, AishahN.
Alexander A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 125 week(s) ago
Room was not. Working. Complain 3 times no response. Toilet wash basin. Water retention.
1 people find it helpful
Accommodation's Reply
24 May 2023
Dear Alexander Arulanandhu, Thank you for staying with us and sharing your experience at Avani Sepang Goldcoast Resort. We are sorry that your recent stay with us was not up to your expectation. This is certainly not reflective of our Avani hospitality, and we can assure you that we will review your comments to improve our standards of service and quality of products. Once again, please accept our sincere apologies for the shortfall. We truly hope that you are willing to return to Avani Sepang Goldcoast Resort in the future so that we can have the opportunity to serve you again soon. Kind regards, AishahN.
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FithrieNasha S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 140 week(s) ago
Perfect for family getaway! Superb service! Highly recommended. Will surely come back again ❤️
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Nor Z Abdul Rahman Nor Zaihana Abdul Rahman
icon-origin-TRAVELOKA
9.4
/10
Reviewed 159 week(s) ago
Avani is awesome as always. We love Avani as it has private beach, breakfast spread is good and hotel facilities are well maintained and variety
1 people find it helpful
Accommodation's Reply
15 Sep 2022
Dear Nor Z., Thank you for taking the time to share your recent experience stay with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Once again, thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, AN
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Asmaa S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 169 week(s) ago
Beautiful resort with amazing customer service. Only downside is breakfast had a lot of flies around.
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Accommodation's Reply
20 Jul 2022
Dear Asmaa, Greetings from Avani Sepang Goldcoast Resort and many thanks for reviewing your stay with us and please accept our humble apologies on the inconvenience caused on this occasion. It’s heartening to know that you enjoyed your stay with us and has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, AN
LAI P. T.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 169 week(s) ago
I would give it a 4 star rating for the room only. The room was big, had a large closet, large bed which is very soft and comfy, had a long couch for resting. Theres table and chairs at balcony for you to enjoy the seaview. Cleaniness wise the room is a bit dusty, glass panes not shiny clean, but still okay. Breakfast choices was a lot but the taste was not terrible. Muffin was hard, pau was cold and hard, nothing is tasty. Price wise is super expensive. Location wise is quite far and secluded in kampung area, no other attraction around the vicinity.
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Accommodation's Reply
20 Jul 2022
Dear Lai, Greetings from Avani Sepang Goldcoast Resort many thanks for reviewing your stay with us please accept our humble apologies for the inconvenience caused on this occasion. It’s heartening to know that you enjoyed your stay with us and has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, AN
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Zainuddin B. M.
icon-origin-TRAVELOKA
5.2
/10
Reviewed 177 week(s) ago
Room is very dirty, no facilities. Park far outside to get a fan, I want to wait for the fan instead of playing hot. Park kat dalam has to pay RM25 if you go out on the streets to enter again you have to pay RM10 again, spoil right again bring a small child. Not suitable for vacation.
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1 people find it helpful
Accommodation's Reply
26 May 2022
Dear Zainuddin, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Kindly be inform that our gym is open daily from 7am to 10pm and we have restaurant in the resort for dine in and take away. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
lisa
icon-origin-TRAVELOKA
6.3
/10
Reviewed 184 week(s) ago
The staff are friendly. The view is so nice in the morning until noon. But at night, when we stay on the balcony, it's so dark and can't see anything. The lamp from the other room is dark. Maybe they try to save budget because no one stays, they just turn on the lamp when the customer has stayed in the room. For me the cleanliness is good. The room, toilet, and balcony are clean. And have one problem, I booked from the app, on my order, I get 30 mins free to play ATV and get 1 complimentary seafood platter in the villa. But the hotel said, the app just pay for the room and breakfast. As a customer, I don't know between the hotel and travel app. But customers have to get what they paid. And I try to ask for hotel GM. But they don't still don't give us. Or at least give us another complimentary to make us happy. But nothing. Just advice, please make sure for the cooperation between the hotel and the app.
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1 people find it helpful
Accommodation's Reply
07 Apr 2022
Dear Lisa, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
LOW Y. F.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 184 week(s) ago
The air conditioner is not functioning well and the room is not clean when checked in.
1 people find it helpful
Accommodation's Reply
07 Apr 2022
Dear Low, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
Eric N.
icon-origin-TRAVELOKA
5.6
/10
Reviewed 191 week(s) ago
Negative comments. 1. Unit floor very sticky. 2. Left over used water bottle inside fridge. 3. Bat noise at ceiling during night and day, could not into sleep. 4. A lots of housefly at food court, not pest control at all, sppons, forks plates all very dirty, really nned to improve food hygiene, flies hangjng at food with unattended, I would say this is food safety problem. 5. Bath grow green color fungus, really need further cleaning. 6. Hardly to get a electric buggy car, always full with people, walk from my unit to carpark. 7. Atap roof damaged (look from balcony) positive comments. 1. Improved check in waiting time (without any waiting) 2. Improved service staff attitude with smile face, attend customer with patience and polite.
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1 people find it helpful
Accommodation's Reply
11 Feb 2022
Dear Ng, Thank you for taking the time to share your recent experience stay with us. Please accept our apologies that your overall experience did not meet up to your expectations. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, AN
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Bedroom 4 Golden Palm Tree Sepang (formerly Avani Sepang Goldcoast Resort)

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