Berjaya Tioman Resort

Resorts
7.5
/10
Pleasant
688 reviews

What Guests Say About Their Stay

Elianne
10.0
/ 10
We absolutely loved our stay here, it's such a beautiful resort and the service is excellent. The pool is wonderful and always plenty of sunbeds. The food is great, with two restaurants to choose from and a good variety on the menu. The buffet is quite expensive compared to the a la carte menu. We enjoyed the pool bar and beach bar and selection of cocktails. We loved our trial diving and our snorkeling trip, where we saw small sharks and a turtle. There's a buggy service to take you anywhere around the hotel at any time. I also enjoyed the free yoga class next to the sea. Service everywhere is always brilliant.
Joanna Shirlene
10.0
/ 10
Tropical paradise. The only negative, a really hard bed. We requested a mattress topper which got sent to a teenagers next door. There beds were fine ro begin with. Otherwise, a lovely place to stay.
Robyn
10.0
/ 10
It was a great place to stay and wished I could have stayed longer. The staff are excellent.
Norashikin J.
9.1
/ 10
Deluxe rooms are very suitable for our comfortable and clean family.
See original
anishazleen
8.5
/ 10
The best resort in Tioman Island.
In the Area
See Map
P.O. Box 4, Kampung Lalang, Tioman Island, Rompin, Pahang, Malaysia, 86807

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Berjaya Tioman Resort located on Kampung Lalang, Pulau Tioman and is a four star hotel that will provide you the luxurious hotel experience you are dreaming of. The hotel is right on the beachside that overlooks the magnificent open sea and bright blue sky. There are six types of rooms offered by this resort with each having their own unique identity and special features to it. What makes this resort one of the finest is not just the nature environment surrounding you, but also the facilities provided that are able to satisfy your leisure and business needs. Not only that, the resort also provide special offers on rooms, dining, family, business, romance, spa and golf. You should be on the lookout when you place your bookings for these offers.
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What's around Berjaya Tioman Resort

P.O. Box 4, Kampung Lalang, Tioman Island, Rompin, Pahang, Malaysia, 86807
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Lobby Berjaya Tioman Resort
Lobby 2 Berjaya Tioman Resort

Discover More About Berjaya Tioman Resort

Overview of Berjaya Tioman Resort

Discover the unique charm of Berjaya Tioman Resort, a serene getaway nestled on the beautiful Tioman Island. This resort offers a blend of relaxation and adventure, making it an ideal base for exploring the island's natural wonders, from pristine beaches to lush rainforests.

Berjaya Tioman Resort is perfect for those seeking a tranquil escape, whether you're a couple looking for a romantic retreat, a family wanting a memorable holiday, or a solo traveller eager to explore the island's beauty. Its range of facilities and activities caters to diverse interests, ensuring a memorable stay for every guest.

The style and atmosphere of Berjaya Tioman Resort are best described as relaxed and inviting. The resort blends seamlessly with its natural surroundings, offering a peaceful ambience that encourages guests to unwind and reconnect with nature. Expect warm hospitality and a focus on providing a comfortable and enriching experience.

Berjaya Tioman Resort

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at Berjaya Tioman Resort

Featuring 277 rooms in total, Berjaya Tioman Resort offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience. Each room is designed with comfort in mind, providing a relaxing haven after a day of exploring the island.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi.

Available Room Types

Berjaya Tioman Resort offers a variety of room types to suit different needs and preferences. These typically include Deluxe Rooms, Superior Rooms, and Suites, each designed with comfort and convenience in mind. Many rooms offer stunning views of the ocean or the surrounding rainforest, enhancing your stay with breathtaking scenery.

All of these Berjaya Tioman Resort facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

How to Get to Berjaya Tioman Resort

The most common way to reach Berjaya Tioman Resort is by ferry from the mainland. Ferry services operate from several ports, including Mersing and Tanjung Gemok. These ferries transport visitors to Tioman Island, offering scenic views along the way.

Upon arrival at Tioman Island's ferry terminal, you can take a taxi or arrange for a transfer to Berjaya Tioman Resort. The journey typically takes around 30-45 minutes, depending on the location of the resort. Pre-booking your transfer is recommended for a hassle-free experience.

While walking to major spots from Berjaya Tioman Resort might not always be feasible due to the island's terrain, the resort is generally well-located for accessing nearby beaches and attractions via taxi or boat. These transportation options provide convenient access to explore the island's beauty.

Food Near Berjaya Tioman Resort

Yes, Berjaya Tioman Resort typically serves breakfast, offering a range of options to start your day. Enjoy a delicious buffet with both local and international choices, providing the perfect fuel for your island adventures. The resort also has bars where you can enjoy drinks and snacks throughout the day, offering a relaxing atmosphere to unwind.

While Berjaya Tioman Resort may not have extensive self-catering facilities, some room types might include a mini-fridge. Check with the resort beforehand if this is important to you. This can be useful for storing drinks and snacks for your convenience.

There are several cafes and restaurants located within a short distance of Berjaya Tioman Resort. These offer a variety of cuisines, from local Malaysian dishes to international favourites. Ask the resort staff for their recommendations, as they can provide insights into the best dining experiences on the island.

Things to Do Around Berjaya Tioman Resort

Tioman Island offers a wealth of attractions and activities. Popular options include snorkelling, diving, jungle trekking, and exploring the island's beautiful beaches. Whether you're an adventure seeker or prefer relaxation, there's something for everyone to enjoy.

Consider visiting the Marine Park Centre for snorkelling and diving, or take a hike to Asah Waterfall. For a taste of local culture, explore the villages scattered around the island. These activities provide a diverse range of experiences, allowing you to immerse yourself in the island's natural beauty and culture.

Ideal Itinerary Suggestions

For solo travellers, a great itinerary would involve exploring the island's beaches, going for a jungle trek, and enjoying the local cuisine. Group travellers might enjoy a snorkelling trip, a beach barbecue, and exploring the island's nightlife. Families can enjoy building sandcastles, swimming in the sea, and visiting the Marine Park Centre.

Why Berjaya Tioman Resort is Popular Among Travelers

Berjaya Tioman Resort is popular among travellers due to its stunning location, range of facilities, and relaxed atmosphere. The resort offers a perfect blend of comfort and adventure, making it an ideal base for exploring Tioman Island. Its commitment to providing exceptional service and creating memorable experiences ensures guests return time and time again.

Tips for First-Time Visitors

For the best experience, consider booking a room with an ocean view. These rooms offer stunning vistas and a tranquil atmosphere. Waking up to the sound of the waves and enjoying breathtaking sunsets from your balcony will enhance your stay.

Pack light clothing, swimwear, sunscreen, and insect repellent. It's also a good idea to bring a waterproof bag for your valuables. These essentials will ensure you're prepared for the island's climate and activities.

English is widely spoken at Berjaya Tioman Resort, so communication shouldn't be a problem. However, learning a few basic Malay phrases can enhance your interactions with the local community. Simple greetings like "Selamat pagi" (Good morning) and "Terima kasih" (Thank you) can go a long way.

Be mindful of local customs and traditions. Dress modestly when visiting villages and religious sites. Respecting the local culture will contribute to a positive and enriching experience.

Best Time to Stay at Berjaya Tioman Resort

The best time to visit Tioman Island is generally between March and October, when the weather is dry and sunny. This is the peak season, so expect higher prices and more crowds. Booking in advance is recommended to secure your preferred room type and dates.

The off-season, from November to February, can be wetter, but you'll also find lower prices and fewer tourists. Keep an eye on weather forecasts and be prepared for occasional rain. This can be a great time to visit if you're looking for a more secluded and budget-friendly experience.

Check for any local festivals or events that might be happening during your stay. These can offer a unique insight into the island's culture and traditions. Participating in local celebrations can add an extra layer of excitement and authenticity to your trip.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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All facilities in Berjaya Tioman Resort

Swimming Pool Berjaya Tioman Resort
Swimming Pool
Fitness Center Berjaya Tioman Resort
Fitness Center
Functional Hall Berjaya Tioman Resort
Functional Hall
Lobby Berjaya Tioman Resort
Lobby
Accommodation Services Berjaya Tioman Resort
Accommodation Services

Sports and Recreations

  • Banana boat
  • Basketball
  • Beach volleyball
  • Billiard
  • Canoeing
  • Cycling
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Golf
  • Golf course
  • Golf desk
  • Outdoor tennis court
  • Pedal boating
  • Pool or Snooker
  • Snorkeling
  • Table tennis
  • Tennis
  • Volleyball
  • Water sport

Things to Do

  • Beach sun loungers
  • Beach towel
  • Beach umbrella
  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Outdoor pool
  • Pool cabanas
  • Pool sun loungers
  • Private beach
  • Sauna
  • Spa
  • Sauna
  • Steam room
  • Sun loungers
  • Waterslide

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Beach Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar
  • Snack bar
  • Snacks

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Medical service
  • Mobile
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Recreation room
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Business facilities
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Hair salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children club (surcharge)
  • Children pool

Transportation

  • Airport transfer
  • Bicycle rental

Kids and Pets

  • Babysitting with surcharge

Connectivity

  • Free WiFi

Shuttle Service

  • Ferry terminal shuttle

Accommodation Policy & General Information in Berjaya Tioman Resort

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Credit card guarantee required for: -Garden View Chalet (Tioman Explorer) -Garden View Chalet (Tioman Vacay) -Garden View Chalet (Family Retreat)

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Berjaya Tioman Resort
277
Number of floors in Berjaya Tioman Resort
1
Another facilities in Berjaya Tioman Resort
Banana boat, Basketball, Beach volleyball, Billiard, Canoeing

Frequently asked question in Berjaya Tioman Resort

What are available facilities at Berjaya Tioman Resort?
There are top facilites at Berjaya Tioman Resort such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Berjaya Tioman Resort?
The standard check-in time at Berjaya Tioman Resort is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Berjaya Tioman Resort provide breakfast?
Yes, Berjaya Tioman Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Berjaya Tioman Resort have?
Berjaya Tioman Resort is a 4.0-star hotel.
How many floors does Berjaya Tioman Resort have?
Berjaya Tioman Resort has 1 floors.
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More Reviews from Other Guests in Berjaya Tioman Resort

Overall Ratings & Reviews Berjaya Tioman Resort

Traveloka (93)
Other sources (595)
7.4
Pleasant
From 595 reviews
Cleanliness

7.6

Room Comfort

7.4

Location

8.0

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Berjaya Tioman Resort

Number of reviews per page
20
40
Top reviews
Elianne
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We absolutely loved our stay here, it's such a beautiful resort and the service is excellent. The pool is wonderful and always plenty of sunbeds. The food is great, with two restaurants to choose from and a good variety on the menu. The buffet is quite expensive compared to the a la carte menu. We enjoyed the pool bar and beach bar and selection of cocktails. We loved our trial diving and our snorkeling trip, where we saw small sharks and a turtle. There's a buggy service to take you anywhere around the hotel at any time. I also enjoyed the free yoga class next to the sea. Service everywhere is always brilliant.
Read More
Joanna Shirlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Tropical paradise. The only negative, a really hard bed. We requested a mattress topper which got sent to a teenagers next door. There beds were fine ro begin with. Otherwise, a lovely place to stay.
Robyn
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was a great place to stay and wished I could have stayed longer. The staff are excellent.
Mahomed
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great family hotel. Have all amenities within it and the town is within quick drive distance by taxi or if you are willing to walk into the town it will be at least 30 minutes of uphill and downhill road hike. It was our wedding anniversary and the staff are amazing, they took care of all our needs. Highly recommend them.
Veronica
icon-Family
Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The waiter needs to improve their service communication details not pass on proper instructions Food should have more choices, chief are friendly Facilities and some program should can be improve eg . Yoga no service due to urgent leave Massage only one person limited resources Every where you go needs car service
Eddy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Definitely the best on the island, but for the price compared to a similar holiday it comes out as pricey, nontheless we visited for the marine life and nature , that did not dissapoint and as far as Pulau Tioman goes , Berjaya Is the most comfortable place to do this from!
Mikhail
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Loved the beach and the snorkelling was so easy to arrange. The food was good. The rooms are a bit dated however.
KHALID
icon-Business
Business
10.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

Amazing stay. If only rental motorbikes be allowed freely superb. Because the only way to get there is by boat.
Gauri
2.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

Only one restaurant and no room service available. No first aid available at property when we requested. Snake near our room. Staff were bit rude.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 321 week(s) ago

Expedia Group verified review

Nice staff
EF
4.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Staff and service culture (and prices) are completely out of whack and we strongly recommend avoiding this place until they improve. Examples: * Staff told us to 'come here' to order food and drinks - not a problem usually but they charge more than at home at this 'resort' which is supposed to be top class for the island. * Breakfast was generally very mediocre - poor selection. Coffee machine not working? Come back tomorrow morning. Need a spoon? It's over there, ferenghi. Fruit juices on the menu? We have two of the seven listed. * the kicker: We were sat in the Chinese restaurant trying to get a healthy option (US $65 minimum or so for two...every single meal came in around these prices), when a guitarist and singer came in to sing at us. Not our thing - not by a long shot. When we asked them to leave us alone directly and specifically and clearly - they smiled at us and kept singing. When we asked the waiter to ask them, he smiled and said it was 'impossible'. We actually got up, walked out, and sat outside in the heat until they left. This resort is to be avoided unless you want that kind of thing all the time. I have lived in villages and had a career in development things, and this trip literally was intended as my post-surgery "I survived a big disease thing" reward trip with my gf. We came away more tired than when we arrived and happy to get out. And much poorer for the experience.
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Edmund
6.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Had stayed at Berjaya Tioman some years back and enjoyed it. We decided to go back and take a short break of 4 days and 3 nights. We decided to spend a bit more and booked 2 sea view rooms. The rooms were large and pleasant. Then a fire broke out and engulfed the main restaurant and we were woken up by the commotion about 3am and had to be evacuated to the lobby of the hotel till 6 am plus. The staff did well in helping the guests get comfortable as they started assigning us alternative rooms. We were then approached and offered alternative rooms, which we were glad to take as we were tired by then. Unfortunately, they turned out to be standard rooms at the back of the property, supposedly a temporary arrangement. We understand that the hotel may have its limitations and may not have other sea view rooms to offer us. But since we had already paid for the more expensive rooms, the least the hotel could do was to reimburse us with the difference or with a meal or activity voucher. Even though we brought this up to the reception, nothing came out of it. Anyway, we decided to let it rest. Rooms: the sea view rooms are nice, not the standard rooms which are worn. Food: the restaurant food were quite average, not 'restaurant standard.' Snorkelling: you can snorkel in front of the hotel but you need to go past the dead corals and rocks. Staff: they were generally polite and helpful but management needs improvement and better understanding of the hospitality industry.
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Verified traveler
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

Twenty year ago I visited this place, twenty years later I’m back. Still as good as before, clean, nice food everything still in TOP TOP condition , ready a nice and peaceful place to re charge
Badara
8.0
/10
Reviewed 329 week(s) ago

Hotels.com verified review

The rooms need to be updated!!!!!!!! Those with the sea view have only 2 small windows, so it s s trap and the photos do not match the reality!!!!! the location is pretty good, the breakfast could be more diverse.
Charmaine
8.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

Need to educate their staff on efficiency and handling of complaints. There was a fly in my noodles and I only noticed after eating some of it. Manager was not around and although staff did apologise still charged me for it even though the majority couldn’t be eaten. Beach chalet Room was large and airy and very nice
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

Stayed many times.. comfortable room with very nice staff. However, slow in room to room pick up service as we waited for 40mins for the buggy to bring all luggages to yhe reception for check out
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Property was fine but the pictures were misleading. It was much more rundown than anticipated.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

Hotel staff should tell or notify customers on the sand flies issue during the check in so that we will spray insect repellent or avoid during the dawn. Or else we wouldn't get bitten without knowing there is sandfly issue at the beach.
Verified traveler
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

Must upgrade certain furnishing in chalet as its not compatible with the high price imposed..the security guard was rude..BERJAYA must act fairness regards to riding bikes in vicinity..
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

The resort is less maintain,the picture looked great but it wasnt in fact
Number of reviews per page
20
40

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Exterior 4 Berjaya Tioman Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Berjaya Tioman Resort

Traveloka (93)
Other sources (595)
7.4
Pleasant
From 595 reviews
Cleanliness

7.6

Room Comfort

7.4

Location

8.0

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Berjaya Tioman Resort

Number of reviews per page
20
40
Top reviews
Elianne
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We absolutely loved our stay here, it's such a beautiful resort and the service is excellent. The pool is wonderful and always plenty of sunbeds. The food is great, with two restaurants to choose from and a good variety on the menu. The buffet is quite expensive compared to the a la carte menu. We enjoyed the pool bar and beach bar and selection of cocktails. We loved our trial diving and our snorkeling trip, where we saw small sharks and a turtle. There's a buggy service to take you anywhere around the hotel at any time. I also enjoyed the free yoga class next to the sea. Service everywhere is always brilliant.
Read More
Joanna Shirlene
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Tropical paradise. The only negative, a really hard bed. We requested a mattress topper which got sent to a teenagers next door. There beds were fine ro begin with. Otherwise, a lovely place to stay.
Robyn
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

It was a great place to stay and wished I could have stayed longer. The staff are excellent.
Mahomed
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great family hotel. Have all amenities within it and the town is within quick drive distance by taxi or if you are willing to walk into the town it will be at least 30 minutes of uphill and downhill road hike. It was our wedding anniversary and the staff are amazing, they took care of all our needs. Highly recommend them.
Veronica
icon-Family
Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The waiter needs to improve their service communication details not pass on proper instructions Food should have more choices, chief are friendly Facilities and some program should can be improve eg . Yoga no service due to urgent leave Massage only one person limited resources Every where you go needs car service
Eddy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Definitely the best on the island, but for the price compared to a similar holiday it comes out as pricey, nontheless we visited for the marine life and nature , that did not dissapoint and as far as Pulau Tioman goes , Berjaya Is the most comfortable place to do this from!
Mikhail
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Loved the beach and the snorkelling was so easy to arrange. The food was good. The rooms are a bit dated however.
KHALID
icon-Business
Business
10.0
/10
Reviewed 287 week(s) ago

Hotels.com verified review

Amazing stay. If only rental motorbikes be allowed freely superb. Because the only way to get there is by boat.
Gauri
2.0
/10
Reviewed 320 week(s) ago

Hotels.com verified review

Only one restaurant and no room service available. No first aid available at property when we requested. Snake near our room. Staff were bit rude.
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 321 week(s) ago

Expedia Group verified review

Nice staff
EF
4.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

Staff and service culture (and prices) are completely out of whack and we strongly recommend avoiding this place until they improve. Examples: * Staff told us to 'come here' to order food and drinks - not a problem usually but they charge more than at home at this 'resort' which is supposed to be top class for the island. * Breakfast was generally very mediocre - poor selection. Coffee machine not working? Come back tomorrow morning. Need a spoon? It's over there, ferenghi. Fruit juices on the menu? We have two of the seven listed. * the kicker: We were sat in the Chinese restaurant trying to get a healthy option (US $65 minimum or so for two...every single meal came in around these prices), when a guitarist and singer came in to sing at us. Not our thing - not by a long shot. When we asked them to leave us alone directly and specifically and clearly - they smiled at us and kept singing. When we asked the waiter to ask them, he smiled and said it was 'impossible'. We actually got up, walked out, and sat outside in the heat until they left. This resort is to be avoided unless you want that kind of thing all the time. I have lived in villages and had a career in development things, and this trip literally was intended as my post-surgery "I survived a big disease thing" reward trip with my gf. We came away more tired than when we arrived and happy to get out. And much poorer for the experience.
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Edmund
6.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Had stayed at Berjaya Tioman some years back and enjoyed it. We decided to go back and take a short break of 4 days and 3 nights. We decided to spend a bit more and booked 2 sea view rooms. The rooms were large and pleasant. Then a fire broke out and engulfed the main restaurant and we were woken up by the commotion about 3am and had to be evacuated to the lobby of the hotel till 6 am plus. The staff did well in helping the guests get comfortable as they started assigning us alternative rooms. We were then approached and offered alternative rooms, which we were glad to take as we were tired by then. Unfortunately, they turned out to be standard rooms at the back of the property, supposedly a temporary arrangement. We understand that the hotel may have its limitations and may not have other sea view rooms to offer us. But since we had already paid for the more expensive rooms, the least the hotel could do was to reimburse us with the difference or with a meal or activity voucher. Even though we brought this up to the reception, nothing came out of it. Anyway, we decided to let it rest. Rooms: the sea view rooms are nice, not the standard rooms which are worn. Food: the restaurant food were quite average, not 'restaurant standard.' Snorkelling: you can snorkel in front of the hotel but you need to go past the dead corals and rocks. Staff: they were generally polite and helpful but management needs improvement and better understanding of the hospitality industry.
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Verified traveler
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Leisure with Children
10.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

Twenty year ago I visited this place, twenty years later I’m back. Still as good as before, clean, nice food everything still in TOP TOP condition , ready a nice and peaceful place to re charge
Badara
8.0
/10
Reviewed 329 week(s) ago

Hotels.com verified review

The rooms need to be updated!!!!!!!! Those with the sea view have only 2 small windows, so it s s trap and the photos do not match the reality!!!!! the location is pretty good, the breakfast could be more diverse.
Charmaine
8.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

Need to educate their staff on efficiency and handling of complaints. There was a fly in my noodles and I only noticed after eating some of it. Manager was not around and although staff did apologise still charged me for it even though the majority couldn’t be eaten. Beach chalet Room was large and airy and very nice
Verified traveler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 330 week(s) ago

Expedia Group verified review

Stayed many times.. comfortable room with very nice staff. However, slow in room to room pick up service as we waited for 40mins for the buggy to bring all luggages to yhe reception for check out
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

Property was fine but the pictures were misleading. It was much more rundown than anticipated.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 333 week(s) ago

Expedia Group verified review

Hotel staff should tell or notify customers on the sand flies issue during the check in so that we will spray insect repellent or avoid during the dawn. Or else we wouldn't get bitten without knowing there is sandfly issue at the beach.
Verified traveler
icon-Business with Partner
Business with Partner
2.0
/10
Reviewed 337 week(s) ago

Expedia Group verified review

Must upgrade certain furnishing in chalet as its not compatible with the high price imposed..the security guard was rude..BERJAYA must act fairness regards to riding bikes in vicinity..
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

The resort is less maintain,the picture looked great but it wasnt in fact
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