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DoubleTree by Hilton Hotel Kuala Lumpur

Hotels
348 Jalan Tun Razak, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50400
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Traveloka
8.6 Impressive
From 338 reviews
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Check our curated reviews for honest descriptions about this accommodation.
Clean room, standard amnesties. Breakfast was good as many choices available to pick. Parking is free complimentary from the hotel which is very economic for the pocket. Apart from that long queue was seen during peak hour on the weekend for check in. Anyway, it was one of my fav hotel list that I am sure to stay there again.
Abdullah H. B. S.
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Facilities
Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Location Info

348 Jalan Tun Razak, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50400
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Check-in
Sat, 21 May 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 338 reviews
8.6
Impressive
Fantastic
132
Very Good
151
Satisfying
27
Average
28
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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strategic location (3)
friendly staffs (3)
clean room (6)
tasty breakfast (2)
comfortable room (1)
tasty food (2)
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RG
3 Reviews
6.2
/ 10
6.2
Holiday
Bad Check In Experience and Always Crowded. "Was at this hotel for a 1 night stay during the recent public holiday raya season (Raya Day 2) and my review is as follows: 1) Parking. It was free and there were many parking lots available eventho it was during PH. Two thumbs up on that. Parking bays are spacious too. 2) Check In Experience. Alto the hotel occupancy is not full (as there are rooms still available online), the check in waiting area is very tight, crowded and without social distancing. Chairs were arranged similar to vaccine centre at PWTC and we have to keep changing our seats by moving forward as if we are playing musical chairs before our turn and this is very annoying. Imagine sitting on a warm chair seated by another guests as we move forward. I arrive at the hotel at about 4. 30pm and waited for almost 75 minutes before being able to check in. Check in process is quite slow and at 545pm, the rooms are still not ready. I was asked to continue waiting at their lounge. No drinks whatever is being provided during the lengthy waiting process. Only being given the complimentary biscuit. Finally received my room key card at about 6. 20pm. Hotel did apologized for the lengthy waiting time and granted late check out at 3pm. 3) Room 2827 and 2828. Room size is OK and compact (not too spacious). Rooms are not too old or too modern looking. It was OK. The inner curtains at Room 2827 is already torn. Not sure why they didn't replaced it with a new one. Bathroom size is OK. Water pressure is also OK. Mattress is so-so (not too hard, not too plush and not too soft too)-it was OK. Pillows were good especially the feather pillows. Overall, the rooms are OK for the price we paid. It wasn't luxury or modern but it is also not run down or old too. 4) Buffet Breakfast at Makan Kitchen. We were asked to pick a breakfast slot during check in-we selected the slot from 7. 45am to 9.15am. Yes, the breakfast area is always crowded but thankfully the restaurant area is huge. We are also lucky being asked to seat at an upper area where tables are not arranged too close/tight. Services from the floor staff is OK, our plates are being cleared from time to time. No issues on that. In terms of the buffet breakfast selection, it was just OK. Definitely it was not a huge buffet spread. All the expected items from a 4 star city hotel are there except that they don't offer fresh fruit juices-only 2 types of chilled cordial juices. Pastries section is also quite limited-only about 4 or 5 types of pastries being offered including waffles and pancakes. No cakes or kuih whatsoever. There 's two coffee machines to be utilised. There is also a roti canai station where we can order our roti. Overall, the buffet breakfast is just OK-OK. 5) Swimming Pool. Pool size is small but is acceptable for a city centre hotel. Most importantly, the pool is clean. 6) Check Out. Check out was very fast. Two thumbs up on that. Overall: It is OK to stay here if the rates are not too expensive and if you are not looking for a modern luxury hotel room. Best to avoid during crowded period unless the hotel can improve on their check in experience. Because of the lengthy waiting experience during check in from 430pm to 620pm with no social distancing whatsoever, I have to rate this property as poor especially during pandemic season.".

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Wp
2 Reviews
9.1
/ 10
9.1
Check-in take a it longer (about 1 and half hour)(I think because of public holiday). Cookies welcome cookies is nice and delicious. The room and bed is comfortable. The hotel breakfast is wonderful (from western to local delights). Location also is good and hotel parking is free. Will recommended to all my friends next time.

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LM
8 Reviews
6.1
/ 10
6.1
The food taste very very bad.

1 liked this review

TA
1 Reviews
8.5
/ 10
8.5
Staycation
Simple yet modern and cozy. The breakfast selection was good although not buffet as need to order at the table. The selection spread was good and the taste is delicious as well. I would say overall pretty satisfied with my stay. Thanks!

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as
9 Reviews
9.7
/ 10
9.7
Staycation
Had an awesome stay here though the parking was quite puzzling. The receptionist allowed me to check in earlier and they were really helpful. The room was great for the price! Everything was complete. The only downside was the elevator as there were only few that worked and had to wait for a while. Both check in and out process was exceptional. Wifi was also great, there’s no surcharge for me. Will be back again, definitely.

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DI
3 Reviews
8.5
/ 10
8.5
Staycation
Staff very friendly,helpful,room clean,great swimming pool, got room high floor, with nice view

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AH
1 Reviews
9.7
/ 10
9.7
Staycation
Clean room, standard amnesties. Breakfast was good as many choices available to pick. Parking is free complimentary from the hotel which is very economic for the pocket. Apart from that long queue was seen during peak hour on the weekend for check in. Anyway, it was one of my fav hotel list that I am sure to stay there again.

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AR
3 Reviews
9.7
/ 10
9.7
Staycation
Everything was awesome, but time wasted waiting for lift

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12 Reviews
6.3
/ 10
6.3
Staycation
Had a terrible experience on my first visit to this accommodation. Arrived at 4.00 pm on the 13th March and queue was very long during check-in. Was only assigned to a room at 6.30pm, after 2.5 hours later. Initial plans were affected due to the long check-in. They should have been ready and prepared for the situation especially with their widely known brand for best service. Booked for a room with king-sized bed but found out that they just joined two single beds together to look like a king sized bed which was disappointing. Anyway, was greeted warmly with their signature cookies at the check-in counter. Breakfast was good too. A wide variety of dishes to choose from. Requested for a late check-out but my request was denied and 1pm check-out time was the best that they could offer. Overall experience was so-so and my expectation was higher for this kind of a well-known accommodation place. The hotel could have done better for future first-time guests and hopefully other first-timer guests too do not have to go through the same experience as mine.

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HI
5 Reviews
10
/ 10
10
Staycation
Free parking for hotel guest 👍🏻

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As part of the short term economic recovery plan announced by Malaysian Prime Minister, there will not be any Tourism Tax imposed from 1 July 2020 to 30 June 2021 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia.

Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room for all registered hotels with the Malaysian Government. This is in addition to the existing taxes that could be collected at the hotel upon check-in. Please check with the hotel upon arrival regarding these taxes. Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 12:00

DoubleTree by Hilton Hotel Kuala Lumpur is a five-star hotel known for welcoming their customers with a signature warm cookie and outstanding Malaysian hospitality. It is built along No 348 Jalan Tun Razak, Kuala Lumpur City Centre, Kuala Lumpur, 50400, Kuala Lumpur, Malaysia. This hotel is built to accommodate the needs of both leisure and business travelers and it is also perfect for those travelling with their families. DoubleTree by Hilton Hotel Kuala Lumpur is 28.5 km away from the nearest airport which is the Sultan Abdul Aziz Shah Airport or better known by locals as Subang Airport and 56.6 km away from Kuala Lumpur International Airport. This hotel in Kuala Lumpur offers 5 different types of rooms and they are Guest Rooms, Deluxe Rooms, Deluxe Suites, Executive Suites and Terrace Suites. Each room is equipped with high quality in-room facilities. Aside from that, DoubleTree by Hilton Hotel Kuala Lumpur also provides amazing hotel facilities to make your stay even more memorable. Shifting to dining, DoubleTree by Hilton Hotel Kuala Lumpur offers 5 different dining areas and they are Axis Lounge, Makan Kitchen, Celler Door, The Food Store and Tosca where you can enjoy delicious cousins and specially curated drinks. Considering how strategic the location is, there are various tourist attraction spots you can visit including Petronas Twin Towers (0.8 km), Kuala Lumpur Convention Center (1.0 km), Suria KLCC (1.0 km) and Pavilion Kuala Lumpur (2.5 km).

How to get to DoubleTree By Hilton Hotel Kuala Lumpur

DoubleTree by Hilton Hotel Kuala Lumpur is built along No 348 Jalan Tun Razak, Kuala Lumpur City Centre, Kuala Lumpur, 50400, Kuala Lumpur, Malaysia. It is 28.5 km away from the nearest airport which is the Sultan Abdul Aziz Shah Airport or better known by locals as Subang Airport and 56.6 km away from Kuala Lumpur International Airport. The trip from Subang Airport might take around 25 – 30 minutes while the trip from KLIA might take around 50 minutes to an hour, both the time depending on the condition of the traffic at that time. You can either use the public transportation like the bus, taxi services or ride hailing application like GrabCar, to take you to the hotel.

If you find the road signs to be difficult to comprehend, you can always track down the nearby landmarks that will help your navigation to DoubleTree By Hilton Hotel Kuala Lumpur. The nearby landmarks you can look out for includes Petronas Twin Towers (0.8 km), Kuala Lumpur Convention Center (1.0 km), Suria KLCC (1.0 km) and Pavilion Kuala Lumpur (2.5 km). Whenever you are in doubt, you can always ask the locals for directions.

Types of rooms at DoubleTree by Hilton Kuala Lumpur

This hotel in Kuala Lumpur offers 5 different types of rooms and they are Guest Rooms, Deluxe Rooms, Deluxe Suites, Executive Suites and Terrace Suites. Each room is equipped with high quality in-room facilities like bottled water, LED TV and working desk.

Guest Rooms features either a king-sized bed or two twin beds that perfectly accommodates 2 people. Other than the facilities mentioned above, the room also provides blackout drapes, coffee and tea maker, hair dryer and rain shower.

Deluxe Rooms features either a king-sized bed or two twin beds that perfectly accommodates 2 people. Other than the facilities mentioned above, the room also provides blackout drapes, coffee and tea maker, hair dryer and rain shower.

Deluxe Suites features either a king-sized bed or two twin beds that perfectly accommodates 2 people. Other than the facilities mentioned above, the room also provides blackout drapes, coffee and tea maker, hair dryer, rain shower and bathtub.

Executive Suites features either a king-sized bed or two twin beds that perfectly accommodates 2 people. Other than the facilities mentioned above, the room also provides blackout drapes,

coffee and tea maker, hair dryer, rain shower and bathtub.

Terrace Suites features 1 king bed and 2 single beds that accommodates 4 comfortably. Aside from the in-room facilities mentioned above, there are other facilities provided including coffee and tea maker, laptop compatible safe, free toiletries, separate living room, balcony and air conditioning.

Restaurants and Cafes at DoubleTree By Hilton Hotel Kuala Lumpur

Shifting to dining, DoubleTree by Hilton Hotel Kuala Lumpur offers 5 different dining areas and they are Axis Lounge, Makan Kitchen, Celler Door, The Food Store and Tosca where you can enjoy delicious cousins and specially curated drinks. No matter if you are looking for a private dinner scene with your loved ones or a chill out session with your friends, you can find everything you need at the restaurants and cafes here in DoubleTree By Hilton Hotel Kuala Lumpur.

Facilities and Activities at DoubleTree By Hilton Hotel Kuala Lumpur

Aside from that, DoubleTree By Hilton Hotel Kuala Lumpur also provides amazing hotel facilities to make your stay memorable. Some of the hotel services includes concierge, 24-hour receptionist, money changer, luggage storage and newspaper in lobby. Some of the public facilities includes parking space, restaurants, room service and safety deposit box. Some of the nearby facilities includes gift shops and shops. Some of the business facilities includes, conference room, meeting facilities and photocopier. Some of the transportation services includes airport transfer with surcharge. There are various activities you can enjoy throughout your stay here. The activities include fitness center, outdoor tennis court, table tennis, outdoor pool, massage, sauna, spa and children pool.

Interesting Places near DoubleTree By Hilton Hotel Kuala Lumpur

Pavilion Kuala Lumpur - Pavilion Kuala Lumpur is KL’s haute couture shopping Mecca. It takes a lot to stand out in the city’s mallscape but this shopping centre, which occupies prime real estate along Jalan Bukit Bintang, does just that. Keeping the city’s fashionistas looking polished, this KL staple is the perfect example of how extravagant some malls can be. It features almost the same staggering square footage as Mid Valley Megamall and 1 Utama and the 1.37 million-sqft white marble complex is a combination of indoor and outdoor shopping venues.

Hotel Policy
You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.
Facilities
Hotel Services
  • Laundry service
  • Wedding service
  • Tours
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge
Public Facilities
  • OTHER
  • Coffee shop
  • Restaurant
  • Safety deposit box
  • Elevator
Food and Drinks
  • Bar
  • Breakfast
  • Poolside bar
  • Snack bar
General
  • Banquet
  • Ballroom
  • Smoking area
  • Parking
Business Facilities
  • Meeting facilities
  • Conference room
  • Business center
  • Conference rooms
Things to Do
  • Shops
  • Outdoor pool
  • Shops
Nearby Facilities
  • Grocery
  • ATM/Banking
Family-friendly Facilities
  • Children pool
Transportation
  • Limo or town car service
Accessibilty
  • In-room accessibility
Sports and Recreations
  • Fitness center
Connectivity
  • WiFi (surcharge)
Shuttle Service
  • Airport transfer (surcharge)
In-room Facilities
  • TV
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