Even though DoubleTree by Hilton KL is a five-star hotel, it doesn’t quite feel like one. The room was a little dated, and the drop-off point is at the shopping centre, which means you need to walk and go up a level to reach the check-in counter — not the most convenient, especially with luggage.
That said, the staff were genuinely lovely and welcoming, and I did enjoy the signature Hilton cookie upon arrival. The location is great — we were in KL for the New Year countdown, and it was about a 15-minute walk to KLCC for the fireworks.
Overall, while it may not fully live up to a five-star experience, it is still good value for money with a strong location and excellent service.