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Hard Rock Hotel Desaru Coast

Hotels
Jalan Pantai 3, Desaru Coast, Bandar Penawar , Desaru, Kota Tinggi, Johor, Malaysia, 81930
EXTERIOR_BUILDING Hard Rock Hotel Desaru Coast
SPORT_FACILITY Hard Rock Hotel Desaru Coast
SPORT_FACILITY Hard Rock Hotel Desaru Coast
SPORT_FACILITY Hard Rock Hotel Desaru Coast
SPORT_FACILITY Hard Rock Hotel Desaru Coast
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Traveloka
8.6 Impressive
From 173 reviews
See our top reviews!
Check our curated reviews for honest descriptions about this accommodation.
Hotel is clean and staff very were responsive on our queries. Overall very good experience. Recommended.
Nandagopalan N.
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Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
See More Facilities

Location Info

Jalan Pantai 3, Desaru Coast, Bandar Penawar , Desaru, Kota Tinggi, Johor, Malaysia, 81930
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Available Room Types in Hard Rock Hotel Desaru Coast

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Per Night
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Check-in
Fri, 24 Mar 2023
Duration
1 night
Guests and Rooms
1 Adult(s), 0 Child, 1 Room
Based on 173 reviews
8.6
Impressive
Fantastic
75
Very Good
68
Satisfying
13
Average
17
Poor
0
Cleanliness
Comfort
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Location
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DA
Dawn A.
6.3
/ 10
20 Dec 2022
Overall the place needs some refurbishment. The rooms were quite outdated and housekeeping could be better as the room was very dusty. We got our room only around 445pm as we were told that it was pending supervisor approval. When we finally entered the room, we found that the rubbish from the previous guest was not cleared. More F&B options would be good.

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Accommodation's Reply

27 Dec 2022
Welcome to the Show, Dawn! Thank you for staying with us on this trip and taking the time to note feedback on our rooms and F&B. Please accept our apology for the cleaning service which was not up to scratch. Rest assured that your comments are highlighted to our Housekeeping and Maintenance teams as well as the Director of Food & Beverage to ensure the quality of our resort and food to be improved, as we are never happy to hear that our guests leave dissatisfied. Thanks for being part of the Hard Rock family, we look forward to welcoming you back!
WL
William L.
9.7
/ 10
06 Dec 2022
Holiday
It was great experience. The hotel was clean, the beach is just a block away, and there is a private bus sending to the beach as well. There is a direct entrance to adventure waterpark from the hotel directly. Kids club is available to send the kids in. Spa would need prior booking before able to get the slot.

1 people found this helpful

Accommodation's Reply

07 Dec 2022
Welcome to the Show, William! Thank you for staying with Hard Rock Hotel Desaru Coast and sharing a review of your overall experience with fellow Rockstars. Our teams are very happy to learn that your family enjoyed your time here and what we have to offer. We look forward to rocking with you again! 🎸
TK
Tong K. M.
9.4
/ 10
29 Nov 2022
Holiday
Nice Hotel, with very friendly and accommodating staff to our request (as we needed connecting rooms for my friend who booked 2 rooms (family and kids). The adventure park is so near and we had easy access to this water park.

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Accommodation's Reply

06 Dec 2022
Welcome to the Show, Tong! Very happy to know you and your friend enjoyed the stay and what we have to offer. We also really appreciate your lovely compliments for our people and rooms. Can't wait to have you as our guest again!
DT
DEBBIE T.
6.6
/ 10
25 Sep 2022
Holiday
Great points: 1. Food was fantastic. 2. Service was prompt and good. Staff were friendly. 3. Located next to waterpark. Bad points: 1. 2 out 3 towels had stains. Pillowcase had stains as well. 2. Fault door lock. Got locked out of the room at 1.45am because the door lock ran out of battery. 3. The small curtain covering the window - outsiders can see into my room (facing the bed) 4. Reached at 2pm. But my room was only ready at 5pm. Way past check in time (staff was good, gave me complimentary late check out + free waterpark tickets as service recovery) 5. So noisy. Could hear the waterpark night event till 11pm.

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Accommodation's Reply

12 Oct 2022
Welcome to the Show, Debbie! Thank you for staying with Hard Rock Hotel Desaru Coast and taking the time to share your feedback, both positive and constructive. The team is ecstatic to receive your kind compliments for our food, people, and service. We also appreciate you for highlighting to us the details in the room, rest assured they’re brought to the attention of the Housekeeping and Maintenance department for their action and to improve on the upkeep of our rooms. We shall look forward to being part of your holiday plan again and having the opportunity to leave you with a more positive experience overall.
KW
Kwan W.
6.4
/ 10
11 Sep 2022
Staycation
The hotel 's staff is friendly. The check-in process is smooth. However, we never know that the tenant in Hard Rock can access to a private beach not far from the hotel. This has not been told during the check-in. Also, the foods quality is very much below expectation. Lastly, we don't get a good first impression when we see the hotel 's swimming pool.

1 people found this helpful

Accommodation's Reply

15 Sep 2022
Thank you for choosing to experience Hard Rock Hotel Desaru Coast and sharing your feedback, both positive and constructive. We are sorry to hear that our food and pool facility did not meet your expectations, rest assured your comment is shared with the F&B team as we seek further avenues for improvement. We look forward to being part of your holiday plan again and to have the opportunity to leave you with a more positive experience overall. Rock On!
HM
Habib M.
10
/ 10
15 Aug 2022
Holiday
Clean and spacious. Passed the vibes check. The staff were all very friendly.

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Accommodation's Reply

17 Aug 2022
Welcome to the Show, Habib! So wonderful to know you enjoyed the overall stay experience, especially the unique vibrancy at Hard Rock Hotel Desaru Coast. We really appreciate your kind mention of our rooms and our people. Looking forward to rocking with you again! 🎸
EL
Eileen L.
6.3
/ 10
12 Jul 2022
Staycation
Aircon was permanently at 19 degrees. It took three calls for technician to realize that a bypass function was switched on. This could have been resolved at the first call made. With the noise pollution from the water park, toddler had a hard time during afternoon nap. Room was not ideally sound proof.

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Accommodation's Reply

29 Jul 2022
Hi Eileen, please accept our apologies for the inconvenience that was brought upon you during the stay, rest assured your comments have been shared with the related department. Hope that all else was well during your stay, we look forward to welcoming you back so that we may have the opportunity to leave you with a more positive experience.
CW
Chong W. T.
9.4
/ 10
10 Jul 2022
Holiday
Loving the good hospitality that Hard rock hotel offers and grateful for the complimentary free upgrade of rooms and benefit. We enjoys the breakfast and the complimentary cocktails 😃 definitely will return again!

1 people found this helpful

Accommodation's Reply

29 Jul 2022
Welcome to the Show, Wanting! We're thrilled to hear that you enjoyed your stay experience and that the services received were pleasing to you. Our stage is ready to receive you once again!
Se
Su ee s.
6
/ 10
17 Jun 2022
Holiday
Cons: Hotel and Room are not well maintained. Hotel walkways are littered with dirt, bird poo and dead insects. The room was not very clean and dusty, cannot walk around the room barefooted and step on pieces of sand or dirt every now and then, wearing a bedroom slipper is a must. Stayed for 3d 2n, walked past a dustbin near the lift lobby at our room level, and saw a few pizza boxes thrown on top, from the first day I checked in till I check out it's still there …. This is the 4th of the hard rock hotel chain I have stayed in, have been to hour Bali, Pattaya, and SG. And Desaru Hard rock really pales in comparison based on cleanliness. The Breakfast was very average. Pro: the staff was friendly and helpful. It's connected to the adventure water park. My kid loves the acoustic swimming pool in the hotel. Overall its style due to its location in the water park, really needs to improve on the cleanliness in order to make guests feel more comfortable.

1 people found this helpful

Accommodation's Reply

21 Jun 2022
Hi Su, we are so sorry to know that you had an unpleasant experience at our hotel, please accept our apologies and we’ve brought this up to the team regarding this unacceptable standard. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
MA
Mariana A.
6.6
/ 10
06 Jun 2022
Holiday
The receptionist did not get inform us that we can get the touch and go validated upon checking in. Only when we are leaving the hotel for town and we checked with the security and he told us so. We had to walk all the way to receptionist to do so and walk back to the car which is parked at far end. During breakfast, they did not replenish the food. One guest told them to do so as the noodles, nasi lemak and rendang tray were empty and it ' s only 9ish. The staff said, we have done it 3 times. Well regardless, there's a queue and food is empty. There were not enough proper parking lots resulting in guests parking anywhere and anyhow. Suggest to have a proper parking lots with shelter. The receptionist guy did a wonderful job by allowing us to check in prior to the check in time.

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Accommodation's Reply

16 Jun 2022
Hi Mariana, thank you for sharing this detailed feedback. We have already taken all your comments and shared them with the team, as we value all types of customer feedback. We are never happy to hear that our guests leave dissatisfied. We hope you will consider staying with us again in the future so that we may have the opportunity to leave you with a more positive experience.
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Accommodation Policies
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
General Check-in Instructions
The check-in and check-out timing will take effect from 01 October 2022. Check-in : 16:00hrs Check-out : 11:00hrs - The above revised check-in and check-out timing is applicable for any new bookings made from 01 September 2022, for arrival from 01 October 2022 onwards. - The revised check-in and check-out timing does not affect bookings made before 01 September 2022. - Other terms and conditions remain unchanged as outlined in the agreement.
Minimum Age Policy
Minimum age to check-in is 21. Minor guests must be accompanied by adults upon check-in.
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Hotel Description

Location
Hard Rock Hotel Desaru Coast is a hotel in a good neighborhood, which is located at Desaru.

Not only well positioned, but Hard Rock Hotel Desaru Coast is also one of hotels near the following Desaru Coast Adventure Waterpark within 0.3 km and The Els Club Desaru Coast - Valley Course within 1.39 km.

About Hard Rock Hotel Desaru Coast

Not only located within easy reach of various places of interests for your adventure, but staying at Hard Rock Hotel Desaru Coast will also give you a pleasant stay.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Hard Rock Hotel Desaru Coast.

Hard Rock Hotel Desaru Coast is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, Hard Rock Hotel Desaru Coast provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Hard Rock Hotel Desaru Coast, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

If you plan to have a long-term stay, staying at Hard Rock Hotel Desaru Coast is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hard Rock Hotel Desaru Coast exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hard Rock Hotel Desaru Coast is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hard Rock Hotel Desaru Coast.

Entertainment awaits your little rockers at the Hard Rock Roxity Kids Club™ with daily activities, games, crafts, and music.

Kids 4-12 years are welcomed in this ultimate hangout place making friends, forming bands, and having the time of their lives.

Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Operational Hours
From 16:00 - Before 11:00
Are they serving breakfast?
Yes, some room provide breakfast
Facilities
Public Facilities
  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area
Food and Drinks
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Cafe
  • Dining area
  • Poolside bar
  • Set menu dinner
  • Set menu lunch
Hotel Services
  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Wedding service
General
  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Recreation room
  • Smoking area
  • Terrace
In-room Facilities
  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV
Things to Do
  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Spa
  • Waterpark
  • Water park access (surcharge)
Accessibilty
  • Accessible bathroom
  • Accessible parking
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
Sports and Recreations
  • Fitness center
  • Golf
  • Golf course
  • Golf practice
Business Facilities
  • Conference room
  • Meeting facilities
Shuttle Service
  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)
Family-friendly Facilities
  • Children club (surcharge)
Transportation
  • Airport transfer
Connectivity
  • Free WiFi
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 53 Hotels in Kota Tinggi

Most commonly asked questions about Hard Rock Hotel Desaru Coast

What are available facilities at Hard Rock Hotel Desaru Coast?

There are top facilites at Hard Rock Hotel Desaru Coast such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hard Rock Hotel Desaru Coast?

The standard check-in time at Hard Rock Hotel Desaru Coast is starting from From 16:00 while the latest check-out time is at Before 11:00

Does Hard Rock Hotel Desaru Coast provide breakfast?

Yes, Hard Rock Hotel Desaru Coast provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.


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