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Resorts World Genting - First World Hotel
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Resorts World Genting - First World Hotel
Hotels
8.2
/10
Very Good
10,449 reviews
What Guests Say About Their Stay
Accessibility (28)
Surroundings (24)
Bedroom (17)
Bathroom (14)
Venty
9.4
/ 10
The temperature from Genting Area was helping so much to made our room so cold, so we didn’t use Fan or Air Condition at all First world Manager also nice and friendly. She helped us to do self check in to cut the queue waiting time You can easily find Grocery Shop and 24 Old Town Cafe Nearby hotel
Jery G.
8.5
/ 10
Im checked in here several times already. Refer to its cost, location, and what you’ve got, this hotel is absolutely valuable
jane m.
9.7
/ 10
I have no difficulty at all when I checked in, because all the guests were expected to do it on the check in machine. I got my room on level 7, the room was clean and the water heater was working. I love this hotel!
Masni H. A.
8.5
/ 10
Huge hotel, nice room. The room was newly renovated.
fanny
10.0
/ 10
Nice and good location, cool place.
In the Area
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Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
Elevator
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Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
Discover More About Resorts World Genting - First World Hotel
Discover the Wonders of Resorts World Genting - First World Hotel, Genting Highlands
Nestled amidst the lush greenery and cool mountain air of Genting Highlands, Resorts World Genting - First World Hotel stands as a beacon of comfort and entertainment. Known for being one of the largest hotels in the world, this iconic destination offers a unique blend of leisure, adventure, and relaxation. Whether you're seeking a thrilling escape or a serene retreat, First World Hotel provides an unforgettable experience for all its guests.
Facilities at First World Hotel
First World Hotel is renowned for its extensive range of facilities designed to cater to every need and preference. Here's what you can expect when you stay at this remarkable hotel:
Accommodations:
With over 7,000 rooms, First World Hotel offers a variety of accommodations ranging from standard rooms to luxurious suites, all equipped with modern amenities to ensure a comfortable stay.Dining:
The hotel features numerous dining options, including international cuisines, local delicacies, and fast-food outlets to satisfy every palate.Entertainment:
Guests can enjoy an array of entertainment options such as a casino, live shows, and a theme park, making it a perfect destination for families and thrill-seekers alike.Shopping:
The hotel is connected to the First World Plaza, offering a wide range of retail outlets, from high-end brands to local souvenirs.Fitness and Wellness:
For those looking to unwind, the hotel provides a spa, fitness center, and swimming pool to relax and rejuvenate.Business Facilities:
First World Hotel is equipped with meeting rooms and conference facilities, making it an ideal venue for corporate events and gatherings.
How to Get There Using Public Transportation
Reaching First World Hotel in Genting Highlands is convenient, thanks to the well-connected public transportation system. Here’s how you can get there:
From Kuala Lumpur:
Take a bus from the Pudu Sentral Bus Terminal or KL Sentral to Genting Highlands. The journey takes approximately one hour.Skyway Cable Car:
Once you reach the Awana Bus Terminal, take the Genting Skyway cable car for a scenic ride to the hotel. The cable car offers breathtaking views of the surrounding rainforest.Taxi or Ride-Sharing Services:
Alternatively, you can hire a taxi or use ride-sharing services like Grab from Kuala Lumpur to Genting Highlands for a more direct route.
Nearest Restaurants
First World Hotel is surrounded by a plethora of dining options, offering a culinary journey for every taste. Here are some of the nearest restaurants you can explore:
The Olive:
A fine dining restaurant offering a sophisticated menu of Western and Asian fusion dishes.Spice Garden:
Known for its authentic Indian cuisine, this restaurant provides a vibrant dining experience.Good Friends Restaurant:
Specializing in Chinese cuisine, this restaurant offers a variety of traditional dishes.Hou Mei Noodle House:
A popular spot for noodle lovers, offering a selection of Asian noodle dishes.Resort Seafood:
Known for its fresh seafood and Cantonese specialties, this restaurant is a must-visit for seafood enthusiasts.Medan Selera:
A food court offering a wide range of local Malaysian dishes at affordable prices.High Line Roof Top Market:
A trendy food market offering a variety of international cuisines and street food.La Fiesta:
A Spanish-themed restaurant offering a vibrant atmosphere and delicious tapas.
Nearest Attractions
Genting Highlands is a treasure trove of attractions, and staying at First World Hotel puts you in close proximity to some of the most exciting spots:
Genting SkyWorlds Theme Park:
A world-class theme park offering thrilling rides and attractions for all ages.Chin Swee Caves Temple:
A serene temple located on a rocky slope, offering breathtaking views and spiritual tranquility.Snow World:
Experience winter wonderland in the tropics at this indoor snow attraction.Genting Highlands Premium Outlets:
Shop for designer brands at discounted prices at this popular outlet mall.Awana Skyway:
Enjoy a scenic cable car ride with panoramic views of the highlands.Casino de Genting:
Try your luck at one of the largest casinos in Asia, offering a wide range of gaming options.SkyAvenue:
A lifestyle mall offering shopping, dining, and entertainment options under one roof.Ripley's Believe It or Not! Odditorium:
Explore the bizarre and unusual exhibits at this fascinating museum.
Nearest Shopping Mall
For those who love shopping, the nearest shopping destination is the First World Plaza. This vibrant mall is directly connected to the hotel and offers a diverse range of retail outlets, from fashion and accessories to electronics and souvenirs. Whether you're looking for high-end brands or unique local products, First World Plaza has something for everyone.
In conclusion, Resorts World Genting - First World Hotel is more than just a place to stay; it's a gateway to an extraordinary adventure. With its exceptional facilities, convenient location, and proximity to numerous attractions and dining options, it promises an unforgettable experience for travelers seeking both excitement and relaxation in the heart of Genting Highlands.
All facilities in Resorts World Genting - First World Hotel
Bar, Cafe and Lounge
Entertainment Facility
Fitness Center
Lobby
Exterior
In-room Facilities
- Desk
- In-room safe
- Shower
- TV
Public Facilities
- Parking
- Elevator
- Restaurant
General
- Family room
- Heater
Things to Do
- Casino
Hotel Services
- 24-hour Receptionist
Accommodation Policy & General Information in Resorts World Genting - First World Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
General Check-in Instructions
Tourism Tax of RM 10 per room per night stay will be collected upon check in.
Housekeeping's Service:
1. All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
2. Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
3. However, Hotel will still provide a quick daily trash removal service.
4. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始，我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
English: Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management. Mandarin: 严禁住客对所分配的房间进行任何更动或改装，包括但不限于：搬动、移动或损坏房内的家具、装置、设备或其他财产。 未经酒店管理层许可，住客亦不得擅自携带个人家具、烹饪器具或大型电器进入房间。 Bahasa Malaysia: Para tetamu dilarang sama sekali untuk membuat sebarang perubahan dan pengubahsuaian bilik termasuk tetapi tidak terhad kepada : mengalih, atau merosakkan perabot, peralatan atau harta lain di dalam bilik. Tetamu juga tidak dibenarkan membawa perabot, alat memasak atau peralatan besar lain-lain tanpa kebenaran pihak pengurusan hotel.
Housekeeping's Service:
1. All cleaned and sanitized hotel rooms will be sealed and stickered with a door seal before guest check-in.
2. Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination.
3. However, Hotel will still provide a quick daily trash removal service.
4. If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始，我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
English: Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management. Mandarin: 严禁住客对所分配的房间进行任何更动或改装，包括但不限于：搬动、移动或损坏房内的家具、装置、设备或其他财产。 未经酒店管理层许可，住客亦不得擅自携带个人家具、烹饪器具或大型电器进入房间。 Bahasa Malaysia: Para tetamu dilarang sama sekali untuk membuat sebarang perubahan dan pengubahsuaian bilik termasuk tetapi tidak terhad kepada : mengalih, atau merosakkan perabot, peralatan atau harta lain di dalam bilik. Tetamu juga tidak dibenarkan membawa perabot, alat memasak atau peralatan besar lain-lain tanpa kebenaran pihak pengurusan hotel.
Additional Policy
Parking fee is RM2 per hour (weekdays/ maximum RM12 per day) and RM3 per hour (weekends and public holidays/ maximum RM18 per day).
================================================================
We wish to inform that Wifi Voucher & Boardband Rental which is chargeable is available at Resorts World Genting First World Hotel.
Below is the rental details for your guest information
1.Lobby Area Activation is based on customer first time key in access code for authentication login.
Guest may purchase at our Information Counter with cost of
1 Hour MYR10
24 hours MYR15
2.Porta WiFi Available for rental and guest may proceed to counter 1 for payment.
Charges MYR30 per day
Deposit MYR300 refundable
Limited 2 units base on first come first serve.
20 GB data and its subject to the usage of previous customer.
================================================================
Tourism Tax of RM 10 per room per night stay will be collected upon check in.
All cleaned and sanitised hotel rooms will be sealed and stickered with a door seal before guest check-in.
Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination. However, Hotel will still provide a quick daily trash removal service.
If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始，我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
English: Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management. Mandarin: 严禁住客对所分配的房间进行任何更动或改装，包括但不限于：搬动、移动或损坏房内的家具、装置、设备或其他财产。 未经酒店管理层许可，住客亦不得擅自携带个人家具、烹饪器具或大型电器进入房间。 Bahasa Malaysia: Para tetamu dilarang sama sekali untuk membuat sebarang perubahan dan pengubahsuaian bilik termasuk tetapi tidak terhad kepada : mengalih, atau merosakkan perabot, peralatan atau harta lain di dalam bilik. Tetamu juga tidak dibenarkan membawa perabot, alat memasak atau peralatan besar lain-lain tanpa kebenaran pihak pengurusan hotel.
================================================================
We wish to inform that Wifi Voucher & Boardband Rental which is chargeable is available at Resorts World Genting First World Hotel.
Below is the rental details for your guest information
1.Lobby Area Activation is based on customer first time key in access code for authentication login.
Guest may purchase at our Information Counter with cost of
1 Hour MYR10
24 hours MYR15
2.Porta WiFi Available for rental and guest may proceed to counter 1 for payment.
Charges MYR30 per day
Deposit MYR300 refundable
Limited 2 units base on first come first serve.
20 GB data and its subject to the usage of previous customer.
================================================================
Tourism Tax of RM 10 per room per night stay will be collected upon check in.
All cleaned and sanitised hotel rooms will be sealed and stickered with a door seal before guest check-in.
Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination. However, Hotel will still provide a quick daily trash removal service.
If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.
Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始，我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。
Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.
English: Guests are strictly prohibited from making any alterations or modifications to the assigned room(s), including but not limited to: moving, relocating, or damaging any furniture, fixtures, equipment, or other property within the room(s). Guests are also not permitted to bring in any personal furniture, cooking appliances or other large appliances, without permission from the hotel management. Mandarin: 严禁住客对所分配的房间进行任何更动或改装，包括但不限于：搬动、移动或损坏房内的家具、装置、设备或其他财产。 未经酒店管理层许可，住客亦不得擅自携带个人家具、烹饪器具或大型电器进入房间。 Bahasa Malaysia: Para tetamu dilarang sama sekali untuk membuat sebarang perubahan dan pengubahsuaian bilik termasuk tetapi tidak terhad kepada : mengalih, atau merosakkan perabot, peralatan atau harta lain di dalam bilik. Tetamu juga tidak dibenarkan membawa perabot, alat memasak atau peralatan besar lain-lain tanpa kebenaran pihak pengurusan hotel.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Available rooms at Resorts World Genting - First World Hotel | 7000 |
Number of floors in Resorts World Genting - First World Hotel | 16 |
Another facilities in Resorts World Genting - First World Hotel | Desk, In-room safe, Shower, TV, Family room |
Frequently asked question in Resorts World Genting - First World Hotel
What are available facilities at Resorts World Genting - First World Hotel?
There are top facilites at Resorts World Genting - First World Hotel such as Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Resorts World Genting - First World Hotel?
The standard check-in time at Resorts World Genting - First World Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
More Reviews from Other Guests in Resorts World Genting - First World Hotel
Traveloka (10,449)
8.2
Very Good
From 10,449 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.1
Meal
7.8
Location
8.5
Service and Facilites
7.9
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Check-in/out Time (32)
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Surroundings (26)
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Soundproof (16)
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Traveler Reviews Resorts World Genting - First World Hotel
Number of reviews per page
20
40
Customer reviews
M***a
Leisure
5.9
/10
Reviewed 2 week(s) ago
Room ambience is not nice. The hotel is old. Facilities are very limited (only 1 trash bin, shower is fixed, hot water is not stable). Not worth the price.
1 people find it helpful
ss
sufiyati s.
Leisure
8.8
/10
Reviewed 2 week(s) ago
For the surrounding hotels, it is complete with restaurants, the downside is that check-in time requires extra patience.. because it is too crowded.. 7513 rooms are all occupied 🫣🫣… and for breakfast it is very far away in a different hotel… for the elevator because it is too crowded it often errors…
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2 people find it helpful
A***n
6.3
/10
Reviewed 2 week(s) ago
Too small and the bed is not nice.
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C***n
Leisure
6.4
/10
Reviewed 2 week(s) ago
The CI time was long, it took me more than 3 hours to get into the hotel, the CI machine wasn't working properly, the queue was long 😥
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C***i
Leisure
6.3
/10
Reviewed 2 week(s) ago
I came at 3 pm to check in but I only could get in with queue number 2558, it was ridiculous. Waited till 9:30pm to get the room. This is my worst experience I ever had.
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M***d
Leisure
6.3
/10
Reviewed 3 week(s) ago
Not the best start to my holiday.
Arrived in Genting at 12:45 PM and headed to the First World Hotel lobby, only to find out we couldn’t check in yet. We had to queue for a number, which was already pretty long. When we finally got to the counter and explained everything to the customer service officer, he gave us our queue number—and we were shocked. They were serving number 2088, and ours was 2236. The wait was going to be very long.
To kill time, we grabbed a quick lunch. Ordered two nasi lemak ayam berempah for RM42 and a ridiculously tiny can of Coke for RM7 (seriously, what a rip-off!).
At around 2:35 PM, they were still only at number 2138, and we were nowhere near being served. The hotel lobby was packed, with no seats available, and people were hogging the self-check-in counters.
It’s absolute chaos here.
*Updated
We finally managed to check-in our room around 5 PM after discovering there was a self-check-in kiosk with staff assistance. It turns out that guests who book through third-party platforms like Agoda, Traveloka, or Trip.com need to queue at this kiosk for the check-in process. The issue is that there were no staff announcements or clear signage explaining this, which caused us to wait for several hours before figuring it out. Overall, it was a disappointing customer service experience.
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1 people find it helpful
J***y
6.4
/10
Reviewed 4 week(s) ago
Difficult to check in, need 2 hours to get receptionist desk, just because don't have E-Passport and charge rm 20 of using receptionist service.
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V***y
5.0
/10
Reviewed 11 week(s) ago
Too bad, I had to wait 6 hours to check in and the room was extremely dirty. Musty and musty smell everywhere. Not recommended for vacation. People should not stay here when needing a comfortable place.
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2 people find it helpful
m***h
6.1
/10
Reviewed 11 week(s) ago
Had to wait and queue for a long time to get the key to the room. I arrived at the hotel at 10 am and got the key to the room at 6.00 pm. Bad service.
1 people find it helpful
M***i
Leisure
8.5
/10
Reviewed 11 week(s) ago
It was quite tiring taking care of the check in issues, but the staff helped in handling the issues well.
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t***y
Leisure
6.0
/10
Reviewed 12 week(s) ago
Well, the room was small and cramped. I will not be going back there again. The staff at the check-in was so slow.
4 people find it helpful
S***a
Leisure
8.5
/10
Reviewed 12 week(s) ago
There is a service charge if you choose the additional option. Check-in and check-out by yourself is convenient. The room is clean.
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h***n
Leisure
8.8
/10
Reviewed 12 week(s) ago
Close to genting casino and mall, only the room size is very small
See original
3 people find it helpful
U***a
8.3
/10
Reviewed 12 week(s) ago
Close connected to the mall, got connecting room so not too small. The bed mattress isn't soft. Unlimited heater water shower. Room inside quite humid, maybe due to the weather. When I walked to my room, I can see the same trash on the sink's free flow dispenser for 2 days, why housekeeping didn't clean it? Sometimes you can find someone is smoking in the lobby hotel, the security don't patrol for it.
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1 people find it helpful
elywaty
Leisure
8.7
/10
Reviewed 12 week(s) ago
Good location, lots of shopping facilities and places to relax for coffee.
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Find this review helpful?
ST
Shannon T.
Leisure
6.2
/10
Reviewed 13 week(s) ago
We booked our room through traveloka and it was secured, but when we got there the hotel said the rooms were unavailable. So unprofessional from this big hotel that supposedly has 7,000+ rooms to spare and manage. They told us to wait for 2-4hours to get at least a room available and that's not even a 100% sure! The employees were also soo unhelpful and unprofessional. The lady in charge of the ticketing for the reception queue didn't even want to give me the ticket number and I had to almost argue with her for her to give the queue ticket! Who cares if there's more 200 people on the waiting list?? I also need the queue number for assurance! Not your place to tell me I can't get the queue ticket when it's MY right to get them and wait in line. BAD SERVICE. TRULY.
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SL
Sumiaty L.
Leisure
6.1
/10
Reviewed 13 week(s) ago
I first booked for 2 nights, because my child said it was not enough to stay for 2 nights, so I added 1 more night with a different booking code, but after staying 2 nights, my room access card could not be used to enter the room, so I went to the reception to ask for help so I could enter my room again, but I was made difficult by being asked to queue until midnight, like I was staying at the First World Hotel, this hotel was free, next time I will never stay at this First World Hotel again if I go to Genting Highlands again.
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1 people find it helpful
M***i
10.0
/10
Reviewed 14 week(s) ago
I came from Jakarta & vacationed in Genting and stayed at the first world hotel for the first time, everything was good, only when I wanted to check in I had to queue because it used a machine but there was someone who helped me so I didn't press the wrong button, the location of the hotel is in a mall but it's good, the atmosphere outside is almost inaudible because I got the room at the end so maybe it's not noisy from there. If I have a vacation here, I might stay at this hotel, recommended,
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5 people find it helpful
Franklin V. M.
Leisure
9.1
/10
Reviewed 14 week(s) ago
Thank you. All the staff are very helpful.
3 people find it helpful
K***y
Staycation
10.0
/10
Reviewed 15 week(s) ago
Strategic place, absolutely will come back. Don't forget to use Genting Rewards.
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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