Download App
MYR
Log In
Register
Transports
Accommodations
Things to Do
Travel Add-ons
Accommodation Overview
Area Info
Rooms
Reviews
Accommodation Policy
Facilities
Back to Top
Change Search

Resorts World Genting - First World Hotel

HOTELS
Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
2020 Traveloka Hotel Awards Winner: Best Travelers' Experience
See All Photos
Traveloka
8.3 Impressive
From 11,942 reviews
See our top reviews!
Check our curated reviews for honest descriptions about this accommodation.
The temperature from Genting Area was helping so much to made our room so cold, so we didn’t use Fan or Air Condition at all First world Manager also nice and friendly. She helped us to do self check in to cut the queue waiting time You can easily find Grocery Shop and 24 Old Town Cafe Nearby hotel
Sunil R. K. R.
See All Reviews
Facilities
Restaurant
24-Hour Front Desk
Parking
Elevator
SEE ALL FACILITIES

Location Info

Genting Highlands, Genting Highlands, Pahang, Malaysia, 69000
Open Map
Speed up your search by choosing what you need
Price Display
Per Night
Feeling unsure? You can change your stay details here
Check-in
Thu, 19 May 2022
Duration
1 night
Guests and Rooms
1 Adult(s), 1 Room
Based on 11,942 reviews
8.3
Impressive
Fantastic
2,525
Very Good
6,918
Satisfying
1,000
Average
1,482
Poor
17
Cleanliness
Comfort
Meal
Location
Service
Show reviews that mention...
All
clean room (119)
affordable price (3)
excellent service (13)
easy check in (7)
free wifi (7)
complete facilities (14)
great view (24)
great location (58)
SEE MORE (8)
Sort by
Most Recent
Category
All
Language
English
SA
3 Reviews
4.8
/ 10
4.8
Should wait for 30 minutes to get the room key, no bellboy service, many luggage should bring our self to the room that far from the lift. Dirty, smelly room.

Like this review?

Accommodation's Reply

11 May 2022
Dear Shantinira, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
HK
1 Reviews
5.5
/ 10
5.5
Holiday

1 liked this review

Accommodation's Reply

26 Apr 2022
Dear Harris, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
KH
1 Reviews
9.1
/ 10
9.1
Staycation
Fast check in and check out. Room a bit small but still okay.

Like this review?

Accommodation's Reply

20 Apr 2022
Dear Kamil, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
AG
1 Reviews
4.8
/ 10
4.8
Staycation
First of all, the check in machine could not detect my passport. So I had to line up for approximately 1 hour in the regular counter. This is where it gets upsetting-I communicated to the receptionist that I needed non smoking room and a view. She promised me non smoking and MOUNTAIN view which I gladly welcomed. When we arrived in the room, we got smoking room and a view of another building ' s side (very minimum lighting). We called the operator with phone in the room-she asked us to wait for feedback (and apologised for the wrong room request and promised us new room with the said requests) which we did. After 30 minutes, the operator called ONLY to tell us to swap rooms in counter 1. We went down and ta da, another line which I assumed would take another 1 hour. We complained to management and critised on this. But we waited almost 4 hours for the whole process and we decided to just SURRENDER and check out immediately. Very, very, very poor management. Sorry I have to say this. Thanks for reviewing.

2 liked this review

Accommodation's Reply

20 Apr 2022
Dear Aditya, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
CH
1 Reviews
5.2
/ 10
5.2
Staycation
Entered the room and there was a used mask hanging on the hook. Sink was blocked, light at the bottom of the mirror in front of the sink was broken.

3 liked this review

Accommodation's Reply

20 Apr 2022
Dear Chin, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
TM
6
/ 10
6
Staycation
Room was dirty, found Maggie noodles, hair, chewing gum on the floor.

Like this review?

Accommodation's Reply

30 Mar 2022
Dear Tan, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
KY
1 Reviews
9.4
/ 10
9.4
Holiday

Like this review?

Accommodation's Reply

22 Mar 2022
Dear , Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
This is a private profile
5.2
/ 10
5.2
Holiday
I booked a non-smoking room but sometimes there was a strong smell of smoke coming from the vent in the toilet. The floor doesn't seem to be vacuumed, it 's extremely dirty with a lot of dust and a lot of hair. Quite disappointed.

Like this review?

Accommodation's Reply

30 Mar 2022
Dear Chong, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
DS
3 Reviews
8.9
/ 10
8.9
Staycation
This time everything was smooth. Can check in using the self check in. Very fast process finally! But for a none smoking room smells like smoking.

Like this review?

Accommodation's Reply

16 Mar 2022
Dear Dani, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
TY
1 Reviews
5.7
/ 10
5.7
Holiday
We exceeded the check out time so we have to extend our length of stay. However queue is very long with only 2 counters open and slow moving. How long do we have to queue up?! 2 hours? 3 hours? So they could charge us more for the hours we extend?!

Like this review?

Accommodation's Reply

16 Mar 2022
Dear Woon, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
An icon button
1
2
3
...
430
An icon button
As part of the short term economic recovery plan announced by Malaysian Prime Minister, there will not be any Tourism Tax imposed from 1 July 2020 to 30 June 2021 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia.
Hotel Description
Check-in and Check-out Time
Check-in: From 15:00
Check-out: Before 11:00

First World Hotel and Plaza is a three-star hotel in Genting Highlands, a hill resort in Malaysia. One of the world's largest hotel in Malaysia, First World Hotel is adjoined to the First World Plaza, which boasts 500,000 square feet of indoor theme park, shopping centre and food galore. It lushes a grand tropical rainforest greets guests at the main entrance of the First World Hotel and also spacious Spanish courtyard lobby. It features a total of 7,351 rooms and has set the Guinness World Record for Largest Hotel in the World (by number of rooms).


By 2006, it featured 6,118 rooms, making it the largest hotel, until The Palazzo, an expansion of The Venetian in Las Vegas, officially opened on 1 January 2008. First World Hotel also regained the Guinness World Record after an opening of a new block and the hotel has received 35.5 million guests since 2006. This amazing hotel is the first hotel in South East Asia to launch E-Kiosk or Express Check-in and Check-out kiosks. In addition, this hotel is also known as 1st World Hotel , First World Genting Highlands and Hotel First World.


How to Get There


This hotel is located at Genting Highlands near First World Plaza and Genting Highlands Indoor Theme Park. It takes around 1 hour and 40 minutes by car to reach First World, Genting Highlands from Kuala Lumpur by using Lebuhraya Kuala Lumpur – Gua Musang depends on traffic.


There are options to go by KLIA Ekspres bus or Aero bus and also trains which depart from KL Sentral station. However, these buses and trains take a longer time approximately 4 to 5 hours to arrive at destination. This hotel is placed right at the heart of Genting Highlands.


Different types of rooms


A lush, tropical rainforest greets guests at the main entrance and all rooms are modern, comfortable, and practical. The type of room assigned to guests is automatically allocated by our system according to the room category booked. The price per room ranges from rm 45 to rm 700+ according to amenities provided for each room. The room categories vary to choose from standard room, deluxe room, triple room and world club room. Different room has specific facilities and amazing view to look throughout the day. Each room at the hotel comes with a safety-deposit box and tea/coffee maker.


The hotel does not require air-conditioners since the hilly surroundings keeps it cool enough. For check in, RM5 is charged and guests are advised to be early to avoid the queue. There are charges to get a connecting room, mountain view/valley view, or have your room located near the lift but no charge for bedding requests. On top of that, check in with the available check-in kiosk or pay RM15 to check in at the front office counter and luggage trolleys are available with a refundable deposit of RM20. Otherwise, delivery/collection services are available for RM20 per luggage.in every room, there are in- room safe box and demand movie for guests.


Restaurants and café


Besides the room varieties to choose from, there are also restaurants and cafe at the hotel which are Hou Mei Restaurant, Nanyang Beverage Counter, and Hainan Kitchen Restaurant that serves authentic and mouthwatering Chinese dishes and cuisines. There are also café and deli and chargable room service for 24 hours. The facilities that are available are safe box at reception, a Taxi Counter, Hot and cold water dispenser at the passageway on each floor and Fitness Centre.


Facilities and activities


Guests do not need to go far off for sightseeing and recreational activities Bowling, gymnasium, fitness centre, cinema and childrens’ play area are among the facilities that are fun and exciting. This hotel also has indoor games and casinos for adults and the huge gym and internet are chargeable. Massage and reflexology as well as spas treatment are also available for relaxation and unwind.


There is a mini stage for weekly performances (such as magic and music shows) at the Times Square as well as a replica of the Statue of Liberty and an Oscar statue. Other attractions include a Cineplex and a Video Games Park and to have a great time amidst live music and some drinks to sip on, as well as visit The Patio Bar and Lounge will give you just the perfect dose of entertainment. There are so many things under one roof to enjoy and have the time of your life. Among them are bar lounge to enjoy the view whilst having a sip of wine, Business Centre with Internet Access, Fitness Centre with Gym and Workout Room, Children Activities (Kid / Family Friendly) as well as Shuttle Bus service for in house guests.


In this hotel, they provide luggage storage and safety deposit boxes for guests to keep valuable things. Other than that, for guests who want a great and new haircut, there is hair salon and also laundry service based on requests of guests.


Interesting places near hotel


The Genting Outdoor Theme Park ceased operations on 1 September 2013 to make way for the world’s first 20th Century Fox World, due for completion in 2016. Other rides and attractions except for some located in First World Plaza such as Snow World, Video Games Park, Fun Land, Genting Bowl are open as usual. At the new block, annex 2A house the 20th Century Fox World Theme Park, Genting Premium Outlet, a brand new shopping mall, Sky Avenue and a new cable system which guests can have fun activities and shopping.


The popular M Spa and Fitness offers a sauna, spa tub, massage room and couples treatment rooms which the treatments on offer include massages, manicures and pedicures, facial and body treatments.


There is a whole new world of pulse-pounding, mind-blowing, heart thumping excitement in the Genting Bowl and the 28-lane Genting Bowl bowling centre is great for family and friends.


Besides that, there are also pharmacies, convenience stores and hospital as well as clinics for customers’ convenience.


So what are you waiting for? Book your reservation for First World Hotel now for amazing deals and promotions!

Hotel Policy

Parking fee is RM2 per hour (weekdays/ maximum RM12 per day) and RM3 per hour (weekends and public holidays/ maximum RM18 per day).

================================================================

We wish to inform that Wifi Voucher & Boardband Rental which is chargeable is available at Resorts World Genting First World Hotel.

Below is the rental details for your guest information

1.Lobby Area Activation is based on customer first time key in access code for authentication login.

Guest may purchase at our Information Counter with cost of

1 Hour MYR10
24 hours MYR15

2.Porta WiFi Available for rental and guest may proceed to counter 1 for payment.

Charges MYR30 per day
Deposit MYR300 refundable

Limited 2 units base on first come first serve.
20 GB data and its subject to the usage of previous customer.

================================================================

Tourism Tax of RM 10 per room per night stay will be collected upon check in.

All cleaned and sanitised hotel rooms will be sealed and stickered with a door seal before guest check-in.

Hotel will suspend daily housekeeping service to minimize the risk of cross-contamination. However, Hotel will still provide a quick daily trash removal service.

If guest stay is extended, room will automatically receive a complete cleaning service on the fourth day of their extended stay.

Sustainability Tax English Version Effective 01.03.2022, a Sustainability Charge of RM3 per room/ day will be imposed in accordance with the Hotel (Pahang) Regulation 2021. This charge will be collected upon check-in. BM Version Bermula 01.03.2022, Caj Kelestarian sebanyak RM3/bilik/hari akan dikenakan berdasarkan peruntukan di bawah Peraturan-Peraturan Hotel (Pahang) 2021. Caj ini akan dikutip semasa daftar masuk. Chinese Version 从2022年3月1日开始,我们将根据2021年酒店法令(彭亨州)向顾客征收每房/每日RM3 的永续发展费。此费用将会在登记入住时征收。

Customer is to allow a waiting time for the booking to pump in to our property booking system is about 30 minutes to 1 hour. This is to manage customer expectation and to avoid complaints from the customer that no booking found in our booking system upon check-in at our Front office counter / kiosk counter.

Facilities
In-room Facilities
  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV
Public Facilities
  • Parking
  • Elevator
  • Restaurant
General
  • Family room
  • Heater
Things to Do
  • Casino
Hotel Services
  • 24-hour Receptionist
Book Now!
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
See other 98 Hotels in Genting Highlands

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2022 Traveloka