My kids love the room, will come again next time. The room service is very good. Thanks

The only big minus is for those whose passports are not chip-enabled; they cannot check in via the machine, so they have to do manual check-in at the reception. Take a number and wait for a very, very long queue. Mine was number 10, and the wait took around 5 hours. This kind of issue, the hotel should fix it immediately, and many people are having problems just like mine.

The only minus is for those whose passport is not an e-passport or a passport with no chip: they cannot self-check-in via the check-in machine, so they have to take a number to queue at reception, and it takes a really, really, very, very long time. Mine took about 5 hours of queuing. This is not good. The hotel should fix this kind of problem, as there are still many people whose passports have no chip/are non-e-passports.

It's a very worst and terrible place, especially the staff are not friendly at all. I asked many times for a mountain view since 6 AM and waited until 3 PM, then they still gave the worst view ever.

It was a wonderful experience staying in this hotel, connected to theme park and SkyAvenue mall. No need for transport, just walking.

Mineral water and toothbrush were not available. Not recommended.

Self check-in is required. However, it shows “call for assistance” when I type in the booking number. They insist that I have to check in via the check-in counter and I will be charged another RM30 for that. For the waiting time, I got 2138 and the queue is stuck at 2135 for almost an hour. It’s terrible. Check-in is not smooth and there’s hidden charges for it. Book at your own risk.

Suitable for relaxing with family at high altitude

The location is strategic, but upon check-in, I entered a mistake. It was supposed to be 2 nights, but I entered 1 night.

Self check-in and check-out, the room is very small, without AC, causing a cold because it only uses a fan, no chair, the bathroom is small but clean. Towels are clean. Bed is clean.

Hotel staff are nice, friendly, polite, very helpful.

I requested a mountain view room, but they didn’t give it.

Nice place to stay and easy to get food around

I booked a large bedroom but they gave me a twin bedroom. I requested to change and they also helped me to change to a large bedroom, good service.

The only difference between the Standard Room and the Y5 Deluxe at First World Hotel is the amenities, such as Wi-Fi and toiletries (shampoo, toothpaste, etc.). The room sizes are identical—cramped and not cozy at all. It is suitable for casino-goers, but I wouldn't recommend it for a family trip

Checking in was a bit tricky; you need a Genting World card. There was a line of over 100 people in the lobby, and 85 on the second floor. Finally, when we went into the casino, there was a line of 50. The card was three years old and needed to be replaced. The line was long and time-consuming.

I had to queue for 2 hours to check in.. 😭

From the lobby to the room is very very far

Hotel service was bad and room hygiene was terrible

Nice and chilled location. It's really good. You guys should try it.