HotelMalaysia(4,444 hotel)Kuala Lumpur(883 hotel)Kuala Lumpur(883 hotel)Putra World Trade Centre(92 hotel)Sunway Putra Hotel

Sunway Putra Hotel

100, Jalan Putra, Kuala Lumpur, Malaysia, 50350
8.8/10Very Good
According to 375 guests
Nice accommodation with reasonable price.
Muhammad A. B. A.
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Based on 1,290 traveler reviews
24-Hour Front Desk
Swimming Pool

Nearby attractions
PWTC LRT Station
(0.13 km)
Putra MRT
(0.21 km)
Sultan Ismail LRT Station
(0.62 km)
Chow Kit Monorail Station
(0.67 km)
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Review by Traveloka users
Very Good

252 Traveloka customers have stayed in this hotel and given reviews:

Comfortable room, next to PWTC.
Good experience.will choose again Sunway putra for my next shopping trip
The hotel was so crowd due to the event and that somehow has affected the services accorded to guests. Furthermore the room rates per night were so expensive.
room are big size, but first day I checked in I found the toilet is dusty and there is some cigarete dust in non smoking room I was complaint to house keeping, but still they didn't clean the toilet floor till I check out. the room cleaness is bad, and the service isn't as 5star hotel especilally at front liner staff service is far from expectation, they need a service skill training to give good service. food in restaurant are nice and the hotel has good location.
I stayed there for 3D2N. enjoy the breakfast buffet. lots of food, varieties. the hotel room so comfortable.
Based on
1,290 reviews
Review from
Solo travel90
Friends getaway124
Rating Result
Very Bad
Very Good
We were disappointed as the rooms were much smaller than the pictures. We arrived after 7pm so by the time we had checked in and dropped our bags at the room it was after 8pm. The pool is only available to use between 8am and 8pm. As we were leaving at 7am the next morning for the bus to the Cameron Highlands, we were therefore unable to use the pool. We asked if we could use it and were told no. The pool was the reason we booked the hotel. The service was very good - everyone was very friendly. I didn't think the bathroom was very clean and bed linen was stained. Definitely not a 5 star hotel but fine as a stopover. There is a mall next door with food court which is handy.
Couples - Mar 29, 2017
Lovely surprise
We had a long day at work, and we wanted a quick getaway within the city by making an online reservation very late at night. We checked in shortly afterwards and was given a pleasant surprise by the staff that our room was upgraded to a suite. It really made our day :) thank you so much!
Couples - Mar 28, 2017
~ Greetings from Prince Hotels & Resorts ~ " Bad Experienced " No One Cares & NOT even apologize for their mistake ...
~ Greetings from Prince Hotels & Resorts ~ " Bad Experienced " No One Cares & NOT even apologize for their mistake .... 1/ Bell Boy promised to send bags to the room ( Put Inside the Room * Confirmed Boy said NO PROBLEM SIR , but came back at 11:20 hrs ( 11:20 PM ) bags was still at the 9th Floor ? ( Tips given RM10 , but service was not performed ? ) pass my name card to to bell boy to pass to Duty Manager still no action ? 2/ Came back from Meeting at 6:20 PM ( Rooms not cleaned ) Only talk to Duty Manager by phone ? ( No personal touch ) Proof of live video taken & posted to FB....( attached ) 3/ Put laundry at 8 AM outside room ( No action ) have to call operator to action ..... ( Ask to return Laundry still not ready ? ask Duty Manager to follow up. 4/ Received laundry late about 7 PM ( Not properly done , but have to accept it ) due no one cares... Indian Lady ask me to pay cash for the laundry , told her , will make payment when I check out from this Hotel. ( hmmm another kind of service ? ) # What makes me more sad , no one came to my room & apologize....... ~ Feedback ~ To Improve ~ Need more training for your : ~ a) Front Office Staff.... b) Duty Managers Duties to solve problems immediately... c) No working commitment & co-ordinations among staffs.... d) Strive for Improvement e) Must have customer first mindset f) Think Positive g) Knowledgeable Staff h) Team Player i) Personalise Service j) Passion to your Job. Thank you & With Best Regards
Business - Mar 27, 2017
Hotels with shopping
Pros. Good hotel, stay in deluxe room, comfort n clean, good shopping n food area, near to train station, free pick up n drop off to klcc, nice stay n polite staff, breakfast was wonderful with lots of variety. Cons. Very slow check in, queue was long, took almost 1 hour standing in queue to check in, n still has to wait for room cause its not ready, although its is already 5pm when check in. Hotels management need to do something about this.
Couples - Mar 27, 2017
Great stay but bad customer service
A day prior to arriving, I made a call to the hotel to seek for reservation confirmation and to request for early check in. I am not upset with the hotel rules, whereby no early check in allowed. However, I am upset with they way the person on call talked to me. No professional tone maintained, there was quite a number of time that I had to ask her to repeat her words because she mumble all the way through. I requested to check in early because I had to be somewhere important at 3 pm (the allowed check in time) and I was hoping to drop my bags in the room first and settle my things. Instead of offering me some help or suggestion such as other hotel would do which is; I can drop my things at the concierge first/she will check with the front office if such arrangement can be done or not. The person quickly shut me off and kept on repeating the same answer (in mumbling tone). Nevertheless, the next day I decided to attend my important task first before check in, resulting me to arrive at 4.10 p.m. instead. To my disappointment, the hotel was having some system error that delay my check in. I had to wait for awhile but at least was given a seat to wait. While processing my check in, the two personnel was joking around with each other and laughing (no professionalism). But, I must say that I am satisfied with my room, it is clean, spacious and beautifully decorated. The only thing I dislike was the air conditioner where it does not work properly. Also, I am happy with the person who sent my late night meal to the room. He maintained professional communication with me and my friend, although he is a foreigner.
Business - Mar 24, 2017
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Hotel facility


Hotel policy

  • Hotel Services
    • Concierge
    • Laundry service
    • Tours
    • Luggage storage
    • Wedding service
    • Express check-in
    • Express check-out
    • Welcoming drinks
    • Doorman
    • Mobile
    • Medical service
    • Porter
    • 24-hour Receptionist
  • Food and Drinks
    • Bar
    • Breakfast
    • Restaurant with AC
    • Cafe
    • Set menu dinner
    • Snacks
    • Breakfast and lunch
    • Dietary menu
    • Early bird breakfast
    • Vegetarian meal
    • A la carte lunch
    • A la carte dinner
  • Public Facilities
    • 24-hour room service
    • Room service
    • Parking
    • Safety deposit box
    • WiFi in public area
    • Coffee shop
    • Restaurant
    • Coffee/tea in lobby
    • Elevator
  • Business Facilities
    • Meeting facilities
    • Computer station
    • Business centre
    • Conference room
    • Projector
    • Conference hostess
    • Photocopier
    • Theatre/auditorium
  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Hair salon
  • General
    • Family room
    • AC
    • Non-smoking room
    • Fireplace in lobby
    • Ballroom
    • Banquet
  • In-room Facilities
    • Bathrobe
    • Desk
    • Hairdryer
    • TV
    • Shower
    • Cable TV
  • Things to Do
    • Fitness center
    • Steam room
    • Outdoor pool
    • Children pool
  • Accessibilty
    • Accessible bathroom
    • Accessible parking
    • Wheelchair accessible
  • Transportation
    • Valet parking with surcharge
    • Shopping center shuttle
    • Limo or town car service
  • Shuttle Service
    • Airport transfer with surcharge
    • Airport transfer
  • Kids and Pets
    • Babysitting with surcharge

Check-in and Check-out Time

Check-in: 3:00 PM
Check-out: 12:00 PM

Sunway Putra Hotel is a hotel in a good neighborhood, which is located at Putra World Trade Centre.

Not only well positioned, but Sunway Putra Hotel is also one of hotels near the following KL Tower (Menara Kuala Lumpur) within 1.97 km and Merdeka Square within 1.97 km.

About Sunway Putra Hotel

Whether you are planning an event or other special occasions, Sunway Putra Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Are you a shopaholic? Staying at Sunway Putra Hotel will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Sunway Putra Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Sunway Putra Hotel, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Sunway Putra Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Sunway Putra Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Sunway Putra Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Sunway Putra Hotel.

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.