Mohamad W. B. J. - Apr 11, 2017
Our stay in Langkawi this time involve the first 2nights at Meritus and the last 2nights at Tanjung Rhu, travelling with wife and our 5yrs son and 1yr daughter. U can also read my review on Tanjung Rhu. First 2nights at Meritus The good things 1. Location This Is by far the best family hotel in Pantai Chenang, u cant get any better, located at the end of the Main Langkawi beach, u get the privacy at the same time u can walk thru the beach for everything else. 2. check-in check-in at peak hour, 2pm, but everything was very smooth and perfect, the check-in done at the comfort of the sofa, with sparkling juice and cold towel, superb, we are very impressed, even they informed us that the room was not ready at that time but because of the hospitality, we don't mind at all 3. Staff 80% of the staff was very helpful and friendly, that makes the rest 20% insignificant. 4. Kids Friendly U will not better hotel than this in Langkawi, they have the mini waterpark and the Kids Club full of activities. your kids will love here. 5. Breakfast was well spread, not impressive but its not bad at all. 6. We saw clinic in the hotel, its make u feel safer when u have kids with you. 7. We provided with a bucket of fresh fruits for our anniversary Downside 1. The room smell of old house and make my nose stuffy, although the bed and floor and toilet very clean, I can see dust at the ceiling (I stayed upperfloor) 2. We stay at the Lakeside Deluxe, a bit far from the Main Building, although they provide buggy service, they are not that efficient, we end up walking most of the time, we don't really mind if we don't have a 1yo baby. Idea to improve The lake is very quite and dark at night, a bit scarry and lonely when u want to hangout outside, they should do a fountain with light to make the relaxing water sound with something to look at in the lake. but we still rate it 5star because of the good side exceed far the bad side. Tanjung Rhu Resort The good things 1. Beach Its a private beach, full stop. the sunset here is the best, don't know why, u can see from all pictures posted, although the same sun but the scenery is far better. The beach is well maintained, its a long stretch of 2km of private beach so you can feel like you own the beach, very secluded and privacy, the ambiance really help to get the moment right with your family, just need to keep your eye with the flag colour. they mentioned about the current of the water a bit unpredictable at a certain time. 2. Checkin, if you read my review on Meritus above on the checkin, forget about it, when I arrive with our rental car, few personal already waited us there (probably the guard already informed them), once I open the door, they welcomed us with our NAME! and invited us to leave the car and our luggage and direct us to our room, we were like wait, should we check-in first? the check-in was all done on the comfort of our room! with sparkling juice and cold towel! by the time our check-in process done, all our bags was already in our room. this is the right way of check in should be done anywhere in the world! 3. Staff 95% friendly and helpful and 5% irrelevant at all. Few time when we comeback to our room, we got choc and they make our bed and empty all the bin, top up mineral water, they really do beyond our expectation, when we ask about the mangrove trip, they were very helpful on explaining and take the initiative to call and check on our behalf 4. we were provided with a basket of fresh fruits and anniversary cake. 5. Breakfast, ill say meritus far better but the environment here were the best, not many people and the table a bit far from others for privacy. we don't feel pack here compare to meritus. 6. Environment environment and ambience here really peaceful, u can really feel your innerself being recovered from the daily life stress, perfect for couples. Down side 1. things were so perfect, I don't understand why they only provide toothbrush/paste and hotel slippers upon request, its a basic amenities of 2stars hotel above. Really disappointing when cant find those things when u really need them, didn't expect its only upon request for hotel this level. 2. Parking they charge rm10 for valet parking eachtime per entry, and if u don't want to choose valet parking, the guest parking is exactly 350M from the lobby, its ok for 1 time, but if each time u need to walk about 700M each way, its very tiring. 3. Not kids friendly, the hotel is not really kids friendly, its more to honeymoon type, they have an adult pool with no kids allowed in that area and closed at 10pm, the other 2pool (kids allowed) closed at 7pm, they should be fair for the kids and let the kids play in the pool till 10pm, for kids, after 7pm, practically nothing for them, just imagine everything is far from the hotel, the only option for them is sleep. 4. Wifi only at lobby and restaurant. Ideas 1. Provide buggy - from parking to lobby, its very simple 2. toothpaste/brush and hotel selipar upon request? this not even merely a suggestion guys, just provide. but we still rate it 5star because of the good side exceed far the bad side and the staff deserve it!