The Waterfront Hotel Kuching

Hotels
8.7
/10
Very Good
1,403 reviews

What Guests Say About Their Stay

Staff Friendliness (6)
Room Space (6)
Bedroom (6)
Variety (6)
h***i
10.0
/ 10
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
L***m
10.0
/ 10
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
Sharifah Z.
9.7
/ 10
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
Lea
9.7
/ 10
Staff are pleasant and helpful. The Executive King room is cozy, clean and new with many lightings that you couldn’t find in most hotels. The room has a beautiful Sarawak river and city view. The location is in the centre of the city. 1 minute to India street and 1 minute to the China Town. Couldn’t ask for more!
Hazlinda b. A. H.
8.5
/ 10
This hotel is about 3 minutes walk to the waterfront where the night market is located. Given that the waterfront night market is a hotspot here, do expect some traffic if you are driving. This hotel is clean and the staff are friendly. The room is equipped with, among others, a minibar, umbrella and even an ironing board. Would definitely come back!!!
In the Area
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68, Jalan Tun Abang Haji Openg,, Kuching City Center, Kuching, Sarawak, Malaysia, 93000

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named The Waterfront Hotel The Waterfront Hotel Kuching is a hotel in a good neighborhood, which is located at Kuching City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Waterfront Hotel Kuching

68, Jalan Tun Abang Haji Openg,, Kuching City Center, Kuching, Sarawak, Malaysia, 93000
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Lobby The Waterfront Hotel Kuching
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Overview of The Waterfront Hotel Kuching

The Waterfront Hotel Kuching offers a charming and comfortable stay in the heart of Kuching, blending modern design with a relaxed atmosphere. Situated in a vibrant neighbourhood, you'll find yourself surrounded by local culture and within easy reach of the city's key attractions. The hotel's location provides convenient access to public transport, making it simple to explore Kuching and its surroundings. Whether you're seeking comfort, affordability, or convenience, The Waterfront Hotel Kuching aims to provide a memorable experience.

The Waterfront Hotel Kuching

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

The Waterfront Hotel Kuching Facilities

Featuring 208 rooms in total, The Waterfront Hotel Kuching offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The facilities at The Waterfront Hotel Kuching cater to a variety of guests. Families will appreciate the spacious rooms and family-friendly amenities, while digital nomads can take advantage of the reliable Wi-Fi and comfortable workspaces. Groups travelling together will find the communal areas perfect for socialising, and leisure travellers can relax and unwind in the hotel's comfortable surroundings.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed with comfort in mind, offering complimentary Wi-Fi, a dedicated workspace, plush bedding, and well-appointed bathrooms. In-room conveniences ensure a hassle-free stay, allowing you to relax and recharge after a day of exploring Kuching.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at The Waterfront Hotel Kuching

Expect a vibrant yet relaxed ambience at The Waterfront Hotel Kuching. Mornings are typically bustling with guests preparing for their day, while evenings offer a more laid-back atmosphere in the common spaces. The hotel often provides information on local activities and tours, helping you to make the most of your time in Kuching.

For a smooth check-in, have your booking confirmation and identification ready. Remember to respect local customs and traditions during your stay. Learning a few basic Malay phrases can also enhance your interactions with locals.

How to Get to The Waterfront Hotel Kuching

The nearest major airport is located a reasonable distance from The Waterfront Hotel Kuching, with taxi services readily available for a direct transfer. The journey typically takes around 30-60 minutes, depending on traffic conditions. Affordable bus connections to the city centre are also available, providing a budget-friendly alternative.

Food Near The Waterfront Hotel Kuching

Many hotels in the area provide breakfast options, and The Waterfront Hotel Kuching is likely to as well. If you prefer self-catering, check if the hotel offers kitchen facilities. Numerous cafs, restaurants, and convenience stores are located within walking distance, offering a variety of cuisines to suit all tastes.

Be sure to sample local delicacies such as Sarawak Laksa or Kolo Mee, available at budget-friendly prices in nearby hawker stalls. For a more upscale dining experience, explore the restaurants along the waterfront, offering a range of international and local dishes.

Things to Do Around The Waterfront Hotel Kuching

Explore the nearby historic temple, offering a glimpse into Kuching's rich cultural heritage. A lively night market is also within easy reach, providing a vibrant atmosphere and a chance to sample local street food. Take a stroll along the riverside park, enjoying the scenic views and fresh air.

A one-day walkable itinerary could include a visit to the Sarawak Museum, followed by a walk along the waterfront and a visit to the night market. For a two-day extended stay, consider a day trip to Semenggoh Wildlife Centre to see orangutans in their natural habitat.

In the daytime, explore the city's historical landmarks and museums. In the evening, enjoy a relaxing river cruise or sample the local cuisine at one of the many restaurants and bars.

Why The Waterfront Hotel Kuching is Popular Among Travellers

The Waterfront Hotel Kuching is popular among travellers for its affordability, convenient location, and comfortable atmosphere. Repeat visitors often appreciate the friendly staff, clean rooms, and easy access to local attractions. The hotel offers excellent value for money, providing a comfortable and convenient base for exploring Kuching.

Tips for First-Time Visitors

Consider booking a room with a view of the river for a more memorable experience. Pack light clothing suitable for the tropical climate, as well as insect repellent and sunscreen. A universal adapter is also recommended for charging your electronic devices.

English is widely spoken in Kuching, making communication easy for most travellers. However, learning a few basic Malay phrases will be appreciated by locals. Be aware of local customs and traditions, and dress respectfully when visiting religious sites.

Best Time to Stay at The Waterfront Hotel Kuching

The best time to visit Kuching depends on your preferences. The peak season is typically during the dry months, offering sunny skies and pleasant temperatures. However, prices may be higher during this time. The off-peak season offers lower prices and fewer crowds, but you may experience occasional rain.

Consider planning your visit around local events and festivals, such as the Rainforest World Music Festival, for a unique cultural experience. For budget-conscious travellers, the quieter months of the year offer the best deals on accommodation and flights.

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All facilities in The Waterfront Hotel Kuching

Swimming Pool The Waterfront Hotel Kuching
Swimming Pool
Functional Hall The Waterfront Hotel Kuching
Functional Hall
Lobby The Waterfront Hotel Kuching
Lobby
Accommodation Services The Waterfront Hotel Kuching
Accommodation Services
Exterior The Waterfront Hotel Kuching
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Poolside bar
  • Snacks
  • Dietary menu
  • Vegetarian meal
  • Winery

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • Wheelchair accessible

Things to Do

  • Fitness center
  • Indoor pool
  • Sauna

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Transportation

  • Secure parking

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Waterfront Hotel Kuching

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Business Facilities, Gym closed temporarily from 1-9-2025 to 28-2-2026.

General Check-in Instructions

We are currently only receiveing guest check-in for those under Essential Services from 26th August - 30th September 2021. We also do serve guests who require for stay for valid reasons like medical appointments, as long as valid documentation can be provided to us.
The Waterfront Hotel Kuching will soon begin enhancement works between September 2025 - February 2026, designed to make your future stays even more enjoyable. Guest room enhancements will be carried out in phases, with closures scheduled by floor to minimize disturbance. Our Gym and Business Centre (Level 5) will also undergo upgrading starting September 2025 and will be temporarily closed. The works will be carried out in phases to minimize any disruption, and the hotel will remain fully operational throughout this period.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Waterfront Hotel Kuching
208
Number of floors in The Waterfront Hotel Kuching
7
Another facilities in The Waterfront Hotel Kuching
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in The Waterfront Hotel Kuching

What are available facilities at The Waterfront Hotel Kuching?
There are top facilites at The Waterfront Hotel Kuching such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Waterfront Hotel Kuching?
The standard check-in time at The Waterfront Hotel Kuching is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Waterfront Hotel Kuching provide breakfast?
Yes, The Waterfront Hotel Kuching provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Waterfront Hotel Kuching have?
The Waterfront Hotel Kuching is a 5.0-star hotel.
How many floors does The Waterfront Hotel Kuching have?
The Waterfront Hotel Kuching has 7 floors.
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More Reviews from Other Guests in The Waterfront Hotel Kuching

8.7
Very Good
From 837 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.5

Location

9.1

Service and Facilites

8.8

People often mention about The Waterfront Hotel Kuching
All
Surroundings (7)
Staff Friendliness (5)
Distance to City Center (4)
Family Friendly (4)
Wifi (4)
Room Space (4)
Bedroom (4)
Accessibility (3)
Check-in/out Time (3)
Bathroom (3)
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Traveler Reviews The Waterfront Hotel Kuching

Number of reviews per page
20
40
Customer reviews
h***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
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L***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
A very strategic location, close to Chinatown, Little India, and tourist attractions. The mall is just a stone's throw away.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
friendly service, super clean room, epic room atmosphere. Thank you, will definitely come here again
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Irene S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 51 week(s) ago
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
2 people find it helpful
L***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
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Sharifah Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 70 week(s) ago
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
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N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 81 week(s) ago
1. The staff was very friendly. 2. Easy to access shopping mall, Waterfront, and many more tourist attractions. 3. Variety and delicious foods during breakfast
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aldrin q. i.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 85 week(s) ago
Good day, can you please send me via email my official receipt? Name: Moh Barmm.
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Khaltinie R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 165 week(s) ago
Selesa sangat dekat waterfront kuchg ...nak soping pun senang ..terbaikk
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Accommodation's Reply
08 Sep 2022
Dear Kaltini, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Aniza Kamarulzaman
icon-origin-TRAVELOKA
9.7
/10
Reviewed 174 week(s) ago
Good value for money. Great area and nearby shopping areas and city attractions.
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Accommodation's Reply
07 Jul 2022
Dear Aniza, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Sakura S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 181 week(s) ago
One of my family's favourite hotels and the 2nd time I booked it. When I enter the room, my 1st impression is the cleanliness of the room and toilet. That is my first priority if I booked a hotel. My room was on the 9th floor and from my view of the city, can see traffic jammed everywhere. Actually, I booked a room of the wrong type and should book Deluxe Twin but I booked Premier Deluxe Twin Family which that room suitable for a big family of 6 people! 🤣 bed is so big for me. No wonder the receptionist ask a confirmation type of room. Check-in 2 person but booked family room. 🤣 But luckily for me I got a discount through the app, which means I paid cheaper than what I expected price actually and no breakfast included. (The app now do room promotions discounts until 50 %) Better than other agents' prices and I recommend booking through this app! 😝 The amenities inside the room are complete and all adequate, the size of the room is very spacious and large. So for a big family, I recommend booking this type of room and no need for an extra bed. The receptionist staff service is very professional and friendly and close to Plaza Medeka mall and Waterfront Kuching. Easy to food hunting nearby walking distance. Overall I'm satisfied and worth paying for a short trip! ⭐.
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Accommodation's Reply
03 Jun 2022
Dear Sandra Usun Jacob, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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NOOR H. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 184 week(s) ago
All facilities are in a good conditions, comfortable & clean. But there is one thing I would like to comment, there 's quite a lot of ants on the wall. Please take the necessary action. Thanks.
1 people find it helpful
Accommodation's Reply
17 May 2022
Dear Noor, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your experience with us. We're glad that you enjoyed our facilities. At the same time, we took note of your feedback and shared it with the Housekeeping team for their improvement. Receiving feedback from our guests is essential for us to identify where we should do better. We hope to have the pleasure of having you with us again! Kind regards, Sam Group MarCom Manager
magda n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 202 week(s) ago
Fast check in and very friendly staff. I love the pool, but a bit frustrated as my kids can't swim at the pool. The pool was close because hotel had function at the evening. Next day the they managed to swim.
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Mohd f. M. f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 253 week(s) ago
Great hotel best cleanliness maintained room excellent.
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Accommodation's Reply
06 Jan 2021
Dear Mohd, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! The team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
Jalalulhida Rasi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 264 week(s) ago
Hotel in tgh2 city and the best shopping mall in building je. Very strategic2. 3x come to kuching, children will request the same hotel because the room is very comfortable and what is our best activity to shop xperlu get in the car just walk jer. Very clean hotel and I shared 5⭐⭐⭐⭐⭐ during my stay at this hotel. Breakfast pound a lot of delicious menus. Walls who want a place close to everything can sit here. Recommended sangat2.😍
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Noraizee I.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 265 week(s) ago
Hotel staff is friendly but the process to check in taking too long. We arrived at 3.30 pm but only managed to get the room at 6pm. The hotel staff gave us late check out at 2pm only. Our room view is good - river view. But my room has faulty toilet door, hallway light not functioning. Shower head not functioning well too ;( Breakfast - the line to queue was too long due to understaff in the restaurant. 1 staff to assist 2 stations ;( The choice of food also not satisfying. However my check out experience is good.
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1 people find it helpful
Capriform B. S. B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 274 week(s) ago
I highly recommend this hotel because is located in strategic location ...
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Accommodation's Reply
05 Aug 2020
Dear Michelle, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind words and compliments! Your good review and recommendation are a motivation for us to continue giving our best on a daily basis. We hope to have the pleasure of having you with us very soon! Kind regards, Stefanie PR Manager
Abner Norman
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 292 week(s) ago
Great location, really pleasant and clean rooms with an awesome view, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.
1 people find it helpful
ZANIF A. B. P.
icon-Family
Family
icon-origin-TRAVELOKA
6.7
/10
Reviewed 302 week(s) ago
the place is nice and great location. However, the staff at the swimming pool facility is quite rude. Only swimming suits are allowed to swim at the pool but the staff can tell nicely or write a big notice saying only swimming suit allowed. But the way the staff tell people that you can't swim at the pool is quite rude for me. And the water at the swimming pool are too cold. Other than that it was an ok experience.
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John H. T. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 304 week(s) ago
Nice place, nice location, nice room and nice service. Only I am very unsatisfied with the lift. Too slow and need to wait few round only can ride. Mostly is full.
1 people find it helpful
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Lobby 4 The Waterfront Hotel Kuching

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 837 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.5

Location

9.1

Service and Facilites

8.8

People often mention about The Waterfront Hotel Kuching
All
Surroundings (7)
Staff Friendliness (5)
Distance to City Center (4)
Family Friendly (4)
Wifi (4)
Room Space (4)
Bedroom (4)
Accessibility (3)
Check-in/out Time (3)
Bathroom (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Waterfront Hotel Kuching

Number of reviews per page
20
40
Customer reviews
h***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The staff was very friendly and accommodating. My daughter enjoyed the pool so much! It was an enjoyable stay with The Waterfront Hotel. Highly recommended!
Find this review helpful?
L***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
A very strategic location, close to Chinatown, Little India, and tourist attractions. The mall is just a stone's throw away.
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
friendly service, super clean room, epic room atmosphere. Thank you, will definitely come here again
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Irene S.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 51 week(s) ago
The best stay ever. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. I highly recommend this hotel because of its clean and comfortable rooms, top-notch amenities, and attentive staff.
2 people find it helpful
L***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 67 week(s) ago
This hotel is directly in front of Carpenter Street. Walkable distance to Riverbank! Excellent room cleaning service and staffs are very friendly! I love their breakfast, especially the Sarawak Laksa! Yummy with fresh and juicy prawn! Highly recommend!
Find this review helpful?
Sharifah Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 70 week(s) ago
Club room was great—exclusive check-in/out, next to Plaza Merdeka, a mall. Walking distance to the waterfront. All staff were friendly. Our view from the room was the prominent Dewan Undangan Negeri Sarawak. Watched water and fireworks show, sunset, and sunrise from our room that has a tall window.
Find this review helpful?
N***R
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 81 week(s) ago
1. The staff was very friendly. 2. Easy to access shopping mall, Waterfront, and many more tourist attractions. 3. Variety and delicious foods during breakfast
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aldrin q. i.
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10.0
/10
Reviewed 85 week(s) ago
Good day, can you please send me via email my official receipt? Name: Moh Barmm.
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Khaltinie R.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 165 week(s) ago
Selesa sangat dekat waterfront kuchg ...nak soping pun senang ..terbaikk
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Accommodation's Reply
08 Sep 2022
Dear Kaltini, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Aniza Kamarulzaman
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9.7
/10
Reviewed 174 week(s) ago
Good value for money. Great area and nearby shopping areas and city attractions.
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Accommodation's Reply
07 Jul 2022
Dear Aniza, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are delighted to read that you had a wonderful stay with us and that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
Sakura S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 181 week(s) ago
One of my family's favourite hotels and the 2nd time I booked it. When I enter the room, my 1st impression is the cleanliness of the room and toilet. That is my first priority if I booked a hotel. My room was on the 9th floor and from my view of the city, can see traffic jammed everywhere. Actually, I booked a room of the wrong type and should book Deluxe Twin but I booked Premier Deluxe Twin Family which that room suitable for a big family of 6 people! 🤣 bed is so big for me. No wonder the receptionist ask a confirmation type of room. Check-in 2 person but booked family room. 🤣 But luckily for me I got a discount through the app, which means I paid cheaper than what I expected price actually and no breakfast included. (The app now do room promotions discounts until 50 %) Better than other agents' prices and I recommend booking through this app! 😝 The amenities inside the room are complete and all adequate, the size of the room is very spacious and large. So for a big family, I recommend booking this type of room and no need for an extra bed. The receptionist staff service is very professional and friendly and close to Plaza Medeka mall and Waterfront Kuching. Easy to food hunting nearby walking distance. Overall I'm satisfied and worth paying for a short trip! ⭐.
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Accommodation's Reply
03 Jun 2022
Dear Sandra Usun Jacob, We would like to thank you for staying at The Waterfront Hotel and for having taken the time to share about your experience with us. We are pleased to know that you enjoyed the stay and liked our convenient location to various places of interest and that we have a mall adjacent to the Hotel. It is our pleasure to have you as our guest. We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Sam Group MarCom Manager
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NOOR H. B. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 184 week(s) ago
All facilities are in a good conditions, comfortable & clean. But there is one thing I would like to comment, there 's quite a lot of ants on the wall. Please take the necessary action. Thanks.
1 people find it helpful
Accommodation's Reply
17 May 2022
Dear Noor, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share your experience with us. We're glad that you enjoyed our facilities. At the same time, we took note of your feedback and shared it with the Housekeeping team for their improvement. Receiving feedback from our guests is essential for us to identify where we should do better. We hope to have the pleasure of having you with us again! Kind regards, Sam Group MarCom Manager
magda n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 202 week(s) ago
Fast check in and very friendly staff. I love the pool, but a bit frustrated as my kids can't swim at the pool. The pool was close because hotel had function at the evening. Next day the they managed to swim.
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Mohd f. M. f.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 253 week(s) ago
Great hotel best cleanliness maintained room excellent.
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Accommodation's Reply
06 Jan 2021
Dear Mohd, Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us! The team will be delighted to read your compliments on their hospitality. We work hard to show warmth to all our guests and your lovely feedback indeed is motivation for us to know that we managed to achieve that! We look forward to welcoming you back to The Waterfront Hotel in the near future. Kind regards, Stefanie PR Manager
Jalalulhida Rasi
icon-origin-TRAVELOKA
9.7
/10
Reviewed 264 week(s) ago
Hotel in tgh2 city and the best shopping mall in building je. Very strategic2. 3x come to kuching, children will request the same hotel because the room is very comfortable and what is our best activity to shop xperlu get in the car just walk jer. Very clean hotel and I shared 5⭐⭐⭐⭐⭐ during my stay at this hotel. Breakfast pound a lot of delicious menus. Walls who want a place close to everything can sit here. Recommended sangat2.😍
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Noraizee I.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 265 week(s) ago
Hotel staff is friendly but the process to check in taking too long. We arrived at 3.30 pm but only managed to get the room at 6pm. The hotel staff gave us late check out at 2pm only. Our room view is good - river view. But my room has faulty toilet door, hallway light not functioning. Shower head not functioning well too ;( Breakfast - the line to queue was too long due to understaff in the restaurant. 1 staff to assist 2 stations ;( The choice of food also not satisfying. However my check out experience is good.
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1 people find it helpful
Capriform B. S. B.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 274 week(s) ago
I highly recommend this hotel because is located in strategic location ...
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Accommodation's Reply
05 Aug 2020
Dear Michelle, Thank you very much for your recent visit to The Waterfront Hotel and for having taken the time to share about your experience with us. We are more than pleased to know that you had a wonderful stay with us and that you enjoyed the convenient location. We truly appreciate your kind words and compliments! Your good review and recommendation are a motivation for us to continue giving our best on a daily basis. We hope to have the pleasure of having you with us very soon! Kind regards, Stefanie PR Manager
Abner Norman
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 292 week(s) ago
Great location, really pleasant and clean rooms with an awesome view, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.
1 people find it helpful
ZANIF A. B. P.
icon-Family
Family
icon-origin-TRAVELOKA
6.7
/10
Reviewed 302 week(s) ago
the place is nice and great location. However, the staff at the swimming pool facility is quite rude. Only swimming suits are allowed to swim at the pool but the staff can tell nicely or write a big notice saying only swimming suit allowed. But the way the staff tell people that you can't swim at the pool is quite rude for me. And the water at the swimming pool are too cold. Other than that it was an ok experience.
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John H. T. S.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 304 week(s) ago
Nice place, nice location, nice room and nice service. Only I am very unsatisfied with the lift. Too slow and need to wait few round only can ride. Mostly is full.
1 people find it helpful
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