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  5. W STUDIO RESORT SUITES

W STUDIO RESORT SUITES

Hotel
RESORT SUITES AT PYRAMID TOWER EAST, PERSIARAN LAGOON, BANDAR SUNWAY 47500, PETALING JAYA, SELANGOR. , Bandar Sunway, Selangor, Malaysia, 47500
Lobby
Bedroom
Toilet of hotel room
Bedroom
Bedroom
See all photos
Impressive
8.8/10
According to 21 guests
Good location, great value. Friendly and helpful staff.
Chan B. Y.
See all reviews
Based on 10 traveler reviews
AC
24-Hour Front Desk
Elevator
Restaurant

Nearby attractions
Sunway Lagoon Theme Park
(0.36 km)
Setia Jaya Station
(1.21 km)
Seri Setia Station
(1.95 km)
Subang Jaya Station
(2.74 km)
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Review by Traveloka users
Review
8.8
/10
Impressive
Cleanliness
9.01
Comfort
9.19
Meal
8.11
Location
9.19
Service
8.65

11 Traveloka customers have stayed in this hotel and given reviews:

8.1
The toilet have a very bad smell
9.7
The service and the room were great and very clean.
8.8
good location, comfort and good service
8.8
Room is spacious with 2 beds, above Sunway Pyramid only. Internet down, going up the room is hassle as no access card provided. you will need guard or someone to access it.
9.4
Nice place and comfort to stay
10.0
Very good service. Nice to all.
10.0
Best place for stay near Sunway city..
9.1
Good location, great value. Friendly and helpful staff.
8.7
Nice hotel, nice location, just less waiter staff.
9.4
Hotel apartment was very nice with cheap prices, rooms are clean, I will be back to stay at this hotel again.
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Based on
10 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business1
Couples0
Solo travel0
Family8
Friends getaway1
Rating Result
Very Bad
5
Bad
0
Average
2
Very Good
2
Extraordinary
1
Abdul W
IT'S A TRAP!! This is apartment not hotel.
I stayed with my family here. They are inside hotel but they are an apartment. Add a few extra bucks. And u could have gotten a hotel. No reception. Their reception is some guys sitting at the b1 of sunway pyramid. Looks dodgy already. They only tell us what we booked is not hotel but instead an apartment. They already take the payment when u booked so u can't runaway,i was shocked because no overseas hotel i went to have prepayment through booking.com. No safe box despite looking at pic have safe box, saying the house is safe with 24hr cctv outside. But still housecleaning can enter whem room is not card function but key function. One pathetic key function to share the whole family. Sudden room clean shock us as our passport and money was not locked properly and in the bag but opened, luckily we hid them in a secret compartment. No safety deposit how can we be safe when there's room cleaning service and valuable inside.. Not well maintained as tv nothing to Watch, cockroaches and wall peeling. The price we paid not worth the whole shock as we expected better. If it's apartment go airbnb or don't list it as hotel in website. And extra 30 per night we could have gotten the real hotel it is located on. And also, those staying hotels could have gotten a discounted price at sunway lagoon but they make it so we got special price by paying through cash to them. We paid 480myr but receipt when we went the next day shows they pay only 360myr. How fantastic is that. They sell us at discounted price yet pocketted more money because sunway lagoon had this special buy 1 get 1 free yet they did not tell us and pocketted the extra. Taxi driver told us the stories of hotel all get discount and more. Pros: good view and wifi Cons: not hotel or even "resort" as listed, poor maintanance, no safe box, one pathetic key, no breakfast, their reception is a bellboy area and papers at basement1 of sunway pyramid hotel.
Family - Oct 21, 2017
Ishanka K
Complete dissapoinment
Needs to fix all problems in the room before handing over the room to the guests. Air conditioning works fine as long as you don't reduce or increase the temperature. That's impossible to do as it gets extremely cold at night. So when we adjusted the temperature to our needs it just became extremely warm. Bathroom exhaust fan, shower curtains need to be cleaned on a regular basis. When asked for an extra bed all we got was a mattress with a sheet on for an overly priced amount. Need to keep up the standards as high as the name of the hotel. Complains after complains from day 1! My advice to all who plans on staying here is to please consider else where because this place is not worth the price!
Family - Oct 16, 2017
Louise B
The worst hotel in Malaysia
I arrived here with high expectations, thinking this was part of the exclusive "W" group, but alas it wasn't. I received an email 2 days before I arrived saying they don't have a check in counter and I had to use one at the back of Sunway Pyramid. I went to the back, and there was a set of stairs to lug your luggage down, then their is a desk under the stairs, but that is for the W suite group. This lot are just an agency that own 14 units that they don't maintain very well!! They have a cardboard box with keys in on a chair at the side of the reception under the stairs! Eventually I got my room, which was very sparse, dirty, with burn rings on the table and the lock on the patio didn't work very well. The hair dryer didn't work nor did the electric razor socket. The room was very very shabby and needed a good clean and decorating. The mattress was very hard, almost like sleeping on a board! I complained, and one of the first things that was said was that my money was non refundable...disgraceful!! I complained further and they said they would change my room, so next day, I arrived back quite late after working in the south of the country. The room they moved me too was even worse!! The lock for the patio was non existent, THERE WASN'T A LOCK ON THE PATIO DOOR!! The kitchen utensils were meagre, with 3 knives, one bent fork and 1 chopstick! The kettle didn't work, the toilet seat was very loose and the soap dish in the shower was black and green...absolutely disgusting. I had to rehang the wardrobe door myself as it wouldn't open. There was mildew and black mould in the corners of the bathroom and worst of all, when I woke in the morning, my bed sheets had STAINS on them. I shall be posting photos later!!! They still refused to give me my money back, but my booking agent was very helpful in that area. I checked out early and booked a different hotel for my last 2 nights!! I would NEVER recommend the stay here ever, pay around $10 more and stay in the beautiful Dorsett Grand across the freeway!
Business - Jul 11, 2017
Hartono S
The WORST HOTEL In Sunway Kuala Lumpur
Becareful with This Hotel!!! 1. No Receptionist. Only 2-3 people standing at Basement 1 Stair? CRAZY!!!!!!! 2. We can NOT Check In... At 5.00 PM the room still DIRTY and u can not check in. I have to Argue with this people... Only 1 team Housekeeping left!!!! 3. Second days, NO HOUSEKEEPING. You have to Clean up by yourself!!!!!
Family - Jan 8, 2017
RyanTay0356
Homely place to stay in a busy mall
Having quite a lot of difficulties finding this place so thought would be useful to share my experience. Building and access: it is the same as the Resort Suite but not clearly labelled. You should look for Pyramid Tower Hotel (or just Sunway Pyramid Hotel), and the apartment is connected to the hotel via the lobby. There is a staircase in the hotel lobby that brings you to basement 1, where there is a lift that brings you to the apartment. Altogether there are three management companies running apartment service. W Resort Suite is just one of three Car Park: Should use the one for Pyramid Tower Hotel. There is a sign just after the hotel entrance that brings you to the basement car park. The access to the apartment is at B1 but that floor is all reserved lots so we had to park at the lower levels. DO NOT DRIVE TO THE PYRAMID SHOPPING MALL car park, which is accessed via a flyover. Once you park the car you can take the lift to B1, then Turn Right" and cross over to the other lift lobby (where the lift to the apartment is) Reception area: as mentioned , there are three companies managing the apartment service. W Resort does not have a reception counter, you need to call them before hand to arrange for someone to wait for you at the basement 1 staircase (the one that connects to the Pyramid Tower Hotel). But frankly, there is someone there most of the times but it is still better to arrange. Because it doesn't have a permanent reception counter, You will be given a 24/7 phone number to call should you run into problem or have issues with the stay. Resort Suite (another company running the apartment has a reception desk at level 12 and basement 1, but they don't entertain guests from other companies (understandable) Room and other facilities: not fantastic but clean, spacious and have daily room service to clean up. There is a washing machine and dryer room (payable) at level 12. Hope other visitors who booked this apartment won't be as confused as me. Enjoy! :)
Family - Dec 22, 2016
See other reviews
Effective 1 September 2017, hotel guests who are non-Malaysian or non-Permanent Residents of Malaysia are required to pay a tourism tax of MYR 10 nett per night per room forsee more

Hotel facility

Description

Hotel policy

  • Nearby Facilities
    • Shops
    • ATM/Banking
    • Hair salon
    • Grocery
    • Supermarket
    • Laundry
    • Beauty salon
  • Hotel Services
    • Express check-in
    • Express check-out
    • 24-hour security
    • 24-hour Receptionist
  • Public Facilities
    • Restaurant
    • Elevator
  • Things to Do
    • Fitness center
    • Outdoor facilities
  • General
    • AC
    • Non-smoking room

    Check-in and Check-out Time

    Check-in: 3:00 PM
    Check-out: 12:00 PM

    Location
    W STUDIO RESORT SUITES is located in area / city Bandar Sunway.

    The hotel has a very good location, also near the Sultan Abdul Aziz Shah Airport (SZB), which is only 9.82 km away.

    The hotel is located only 1.21 km away from Setia Jaya Station.

    There are plenty of tourist attractions nearby, such as Sunway Lagoon Theme Park within 0.36 km, and Setia Jaya Station within 1.21 km.

    About W STUDIO RESORT SUITES

    Not only located within easy reach of various places of interests for your adventure, but staying at W STUDIO RESORT SUITES will also give you a pleasant stay.

    For you, travelers who wish to travel comfortably on a budget, W STUDIO RESORT SUITES is the perfect place to stay that provides decent facilities as well as great services.

    Whether you are planning an event or other special occasions, W STUDIO RESORT SUITES is a great choice for you with a large and well-equipped function room to suit your requirements.

    This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at W STUDIO RESORT SUITES.

    W STUDIO RESORT SUITES is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    Are you a shopaholic? Staying at W STUDIO RESORT SUITES will surely spoil you for numerous shopping centers nearby.

    When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, W STUDIO RESORT SUITES provides a pleasant accommodation for your stay.

    From business event to corporate gathering, W STUDIO RESORT SUITES provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at W STUDIO RESORT SUITES, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at W STUDIO RESORT SUITES is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

    Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at W STUDIO RESORT SUITES.

    The hotel’s fitness center is a must-try during your stay here.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from W STUDIO RESORT SUITES exclusively for you.

    W STUDIO RESORT SUITES is a hotel with great comfort and excellent service according to most hotel's guests.

    With all facilities offered, W STUDIO RESORT SUITES is the right place to stay.

    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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