Urban Isle

The room was very clean and nice, staff were friendly and helpful. Breakfast and location excellent.

Overall the room was clean, tidy and good value for money. The only downsides were the air conditioning was set for heat and not cooling. Even though I appreciate it's winter for the locals, 16° was still very warm for me and dropping the temperature would have been more comfortable for me. The second niggle was probably just me, but I couldn't operate the TV properly to sign into Netflix. Apart from that all was satisfactory. I'd definitely stay again.

nice stay nothing to good or bad

Clean room and the staff are very good.

room good condition ac is controlled by reception of whom are only there half day. the bed wasnt great kept creeking and the mattress had dip in it. otherwise all ok

The room was a good size and very clean. Great shower and great breakfast. Restaurant and reception staff were very pleasant and helpful. 10 mins walk from where the TD3 bus from the airport stops off. Buses to Valletta from outside the hotel. Code for hotel and room entrance sent the day before arrival, which worked well. The only issue was the aircon, which was very noisy, even when switched off.

Very good value for money. Perfect for a short stay in Malta. Location is really good and the bathroom facilities are good for the price. Very good shower. Breakfast was included and whilst it’s good value for money the actual variety and quality of the breakfast is very limited. Housekeeping is also not the best. Did not clean the room properly (sometimes didn’t make the bed, take rubbish, give fresh towels). If you’re staying in Gzira for a short stay (3 nights ish), you can’t go wrong with the Urban Isle. Any longer, I’d recommend something a bit more up-market.

Excellent hotel with amazing staff. The breakfast is plentiful with great variety. It would be nice to have hard boiled eggs instead of the scrambled eggs which are cooked to order. This is only a small complaint and I would definitely try to stay at this hotel again.

excellent stay and booked for my second business trip

The room was clean, the staff was nice. There was no coffee machine in the kitchen, instant coffee doesn’t taste the same. Food was fresh and plenty, but choice was limited.

room was very clean ....very good breakfast ..a varieties of cold and hot food ...

It was clean easy access to public transportation . Staff generally pleasant and friendly

The hotel was amazing and the service excellent. however, please know that there is no one at the reception desk after 1pm to assist with questions, directions, phone calls, needs. You are on your own from that hour. Our room was a little smaller than we would have desired, but very nice, as we took a week to celebrate our 50th anniversary. Advice: if you are staying a week or more, be sure to obtain phone service with internet for Google maps and taxis, etc...and buy a bus pass for 25 Euros if you are planning to get around by buses! We definitely recommend this hotel to everyone.

The hotel is well located, and although there was no reception at the time we arrived, the self-check-in instructions were clear and easy to follow. Our room was on the ground floor just after the reception; it was small but clean, with a comfortable bed and an excellent shower. Unfortunately, breakfast was the biggest downside of our two-night stay. The area was right next to the bins, the staff looked unhappy and were not welcoming, and the food quality was poor — so much so that we skipped breakfast entirely on the second day and ate elsewhere. Service was also disappointing. On the first morning, I asked about scooter rental (as advertised on posters at reception), but the receptionist said she didn’t know anything and told me to try asking down the road. On the next day, when I returned just before checkout, the receptionist abruptly shouted, “You need to pay €2 for the city tax” while I was on my way to my room — not the best way to approach a guest. Overall, while the location and shower were good, the poor service and breakfast experience would make me choose another hotel in the same price range and area next time.

It's good hotel I recommend

Pros: Clean New Location Cons: No fridge in room No proper window/balcony/place to dry clothes Poor sound isolation Very poor reception service. We were told we will get late checkout at additional fee - which is perfectly fine. But on checkout we were offered to book another night at full price as only option. Right now, we are waiting for reception stuff for over 30 mins to do that and if she does not show up in couple if more mins we are going to some other place.

I had a very nice visit, thanks.

Very good value. Clean and safe.

I really enjoyed my stay here, it’s easy to get to with bus links to the Airport as well as Valletta and other areas. The Waterfront, Strand area is also a short walk away with plenty of food options available. The room was very clean and comfortable, breakfast was also very nice with lots of options. Staff were very friendly and helpful.

Building is quite noisy and room very hot