Heritage Le Telfair Golf & Wellness Resort

Had a really great two weeks here at Le Telfair. Spa facilities were excellent. I have enjoyed the best massage and reiki treatments. Staff here work hard and are always friendly and helpful. We have loved it.

I wrote ahead of time with the request of a room in a quiet area. Request was completely ignored, they assigned one just next to the main restaurant. We asked to be moved, but final room was next to the kitchen. As we do not use WhattsApp, they could not give us right away the program of the activities. Our resident host, after several reminders and complaints, provided us with a printed version only 3 DAYS after. The service at the main restaurant was chaotic, rude, and felt like a hostel service with waiters just hanging around watching their phones and leaving guests to remove their empty plates to go on with their meal. The beach is very windy. On the side of the C Club restaurant, the towels they give to guest are in the worst conditions and have to be returned by 5PM. The worst part is that after the dinner at one of the restaurants of the Le Telfair (we were in half board and ate and drank only at at the property) of the 3rd night I got food poisoning. The next day I was feeling so bad (emesis, diarrhea, besides fever, we had to call in the hotel doctor, who diagnosed ACUTE GRASTROENTERITIS, gave me an injection and prescribed several me medicaments. The hotel - besides lifting two days meal cost for one person from the final bill (which moreover was wrong with charges of food we did not consume and which did not lifted the costs of two dree drinks as by booking) - has denied any responsibility and refused to pay any compensation.

Everything exceeded expectations

Great hotel with adults only pool and dining areas.

A warm welcome from my host Alan who was able to organise my golf, dinner bookings and other excursions very effectively. Excellent ambassador for the hotel - always on hand if anything was required: The hotel itself was excellent-exceeded my expectations and even the style and layout help you to switch off and lift your spirits. The beachfront junior suite was a perfect choice tor accommodation: I thoroughly enjoyed my week here. A peaceful, beachfront locations with plenty of activities on offer and excellent food and wine to enjoy. Would recommend a stay at Le Telfair to friends and family and encourage them to make good use of the golf while they are here.

Lack of staff hospitality training. It could be a great hotel but due to Mauritian society staff tend to prioritise white clientele over people of colour. The chateau food was not great. Very poor service and average food. Food was generally quite salty and of average/poor quality in most of the restaurants.

The hospitality was exceptional. Property is beautiful, nice beach and great food options

Beautiful resort in a great natural setting!

Beautiful property, amazing beach. Best service, kids club is amazing and made our trip. Definitely recommend to stay here whe you are in Mauritius.

We had a wonderful time with our two children at Heritage Le Telfair. Kids club and babysitting services were great. We managed to get an evening to ourselves at the adults only Indian restaurant where chef Harry Singh cooked up a delicious meal. Having Josh as our personal butler was fantastic, he ensured our every request was fulfilled without delay. Service in the restaurants and around the pool became a little slow as the resort became busier, so that could be an area for improvement.

My wife and I stayed here for 7 nights in February after having seen some recent press highlighting the hotel and new golf course. For context we stayed at The One & Only Saint Geran last year and have had 4 visits to Contance Belle Mare Plage over the last few years. The short review is that the Telfair is not a 5* hotel, it’s really a 3* at best. The hotel itself is pretty however good and service completely let it down. The food quality across all the restaurants, except the Chateau, is poor and no where near Belle Mare despite it being more expensive. The service is even worse with staff seemingly trying to avoid getting their attention, forgetting orders and being totally confused, and even on an occasion being rude. The guest rooms are perfectly good, slightly old but clean and spacious, and the golf courses are good fun. If you don’t care about food/service and just want to play golf and swim in a pool then the Telfair may be fine for you.

One of the best hotels at Mauritius. Highly recommended for couples and family All staff ready to help you

Incredible stay for our honeymoon

Beautiful resort overlooking the sea. Quite spacious and well designed. Several good restaurants to choose from all with different styles, 3 swimming pools, some sailing boats etc to use, a basic spa and some tennis courts. Service generally helpful. Nice place to spend a few days relaxing and feeling pampered.

The resort was excellent and all staff was helpful and friendly Melvin was very helpful Anne Marie was excellent with her cleaning our room

Great hotel with many activities and dining options. Le Château restaurant is a masterpiece.

Excellent hotel in a beautiful surrounding; golf course outstanding; staff very well trained and customer oriented, however sometimes the last 5 percent in executing the service on the level of a leading hotel of a world is missing ; complaint management in all areas however excellent; different restaurants, vegetarian options could be in some places broader and more tasty; most of water sports and green fee included, which makes it convenient for the guest; very nice daily yoga classes and activity programs as well as an excellent equipped gym; also mountain bikes available, I did a nice ride up to Le Mourne. Coastal area around Bel Ombré with strong currents at this time of the year, I perceived the coast and beeches at the west coast around Le Mourne more beautiful, but that’s my personal view.

It is a gorgeous property and spacious rooms, but that's about the only good thing about our stay. Everything is just way too much hassle with Telfair. Be prepared to face a mediocre, overprice food and having to book your dinners way ahead in their restaurants. The entire approach to how they manage this process is just far, far too much hassle for someone on a holiday. On the day of our arrival we were told - "we'll send you the info to your phone" about restaurants, options, activities etc which never came and we had to chase for it. Not a great start of the trip especially when you arrive late and are hungry, only to find that a) you can't get a table anywhere but at Anabella's (not suitable for vegeterians or children and overpriced), and the location of this hotel being to remote that you can't actually eat out either. If i was to describe this hotel stay in one word, i'd say "P

The hotel is optimally located within walk-diatance to Manhattan's Time Square. The facilities were very new. However, check-in was unpleasant and the staff was not very friendly. Same for check-out: when i asked for late check-out (and expressed willingness to pay). The reception staff made me feel unwelcomed. Otherwise, i enjoyed the hotel.

The hotel was fantastic and we were very well looked after. The dining options are great and there's plenty of activities. Would recommend it!