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Hotel & Suites Real del Lago
Hotels
8.4
/10
Very Good
361 reviews
What Guests Say About Their Stay
Chanhthachone
10.0
/ 10
The room was huge and has just the essentials. I appreciate the A/C because it was really hot in August. There's a rooftop pool too,. Perfect location, just minutes from everything and two overpass bridges in walking distance.
david
10.0
/ 10
Can’t complain the hotel was very nice and clean, bed was comfortable. Only thing I would add is towels only one towel and more blankets for the bed.
Marco Aurelio
10.0
/ 10
El hotel es muy seguro y tranquilo. Excelente atención del personal. Rápido check in.
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In the Area
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Sindicato De Salubridad 209, Col. Lopez Mateos, Centro, Estado de Tabasco, Mexico, 86040
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Hotel & Suites Real del Lago
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What's around Hotel & Suites Real del Lago
Sindicato De Salubridad 209, Col. Lopez Mateos, Centro, Estado de Tabasco, Mexico, 86040
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Discover More About Hotel & Suites Real del Lago
Location
Staying at Hotel & Suites Real del Lago is a good choice when you are visiting Centro.
About Hotel & Suites Real del Lago
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotel & Suites Real del Lago exclusively for you.
Hotel & Suites Real del Lago is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Hotel & Suites Real del Lago is the right place to stay.
All facilities in Hotel & Suites Real del Lago
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- 24-hour Receptionist
- Concierge
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Conference rooms
- Computer station
- Business center
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking
- Rooftop terrace
- Reception hall
- Terrace
Things to Do
- Outdoor pool
- Picnic area
- Pool sun loungers
Transportation
- Bus/truck parking
- Area shuttle with surcharge
Food and Drinks
- Bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Accessibilty
- Accessible parking
In-room Facilities
- TV
Accommodation Policy & General Information in Hotel & Suites Real del Lago
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Pet deposit: MXN 500 per stay
- Pet fee: MXN 150 per pet, per night plus MXN 300 one-time cleaning fee
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: MXN 150.0 per night
- Bed sheets fee: MXN 1000 per bed, per stay (or guests may bring their own)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of MXN 500 (exact amount varies) at check-out.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 22:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 22:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotel & Suites Real del Lago | 75 |
Number of floors in Hotel & Suites Real del Lago | 6 |
Another facilities in Hotel & Suites Real del Lago | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage |
Frequently asked question in Hotel & Suites Real del Lago
What are available facilities at Hotel & Suites Real del Lago?
There are top facilites at Hotel & Suites Real del Lago such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel & Suites Real del Lago?
The standard check-in time at Hotel & Suites Real del Lago is starting from 15:00 - 22:00 while the latest check-out time is at Before 12:00
Does Hotel & Suites Real del Lago provide breakfast?
Yes, Hotel & Suites Real del Lago provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Hotel & Suites Real del Lago have?
Hotel & Suites Real del Lago is a 3.5-star hotel.
How many floors does Hotel & Suites Real del Lago have?
Hotel & Suites Real del Lago has 6 floors.
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More Reviews from Other Guests in Hotel & Suites Real del Lago
Overall Ratings & Reviews Hotel & Suites Real del Lago
Other sources (361)
8.4
Very Good
From 361 reviews
Cleanliness
8.6
Room Comfort
8.2
Location
7.4
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel & Suites Real del Lago
Number of reviews per page
20
40
Top reviews
Freddy
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Was confortable the room
Abram
Business and Leisure Family
2.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Very Outdated unfriendly staff, I will never stay there again
Joseph
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
It was clean. No blankets on the bed. Just a sheet.
cristian
Friends and Family
4.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
El aire acondicionado es súper ruidoso, solo proporcionan 3 toallas y 3 cobertores individuales para toda una familia en una suite de 2 habitaciones para 5 personas
Chanhthachone
10.0
/10
Reviewed 63 week(s) ago
Hotels.com verified review
The room was huge and has just the essentials. I appreciate the A/C because it was really hot in August. There's a rooftop pool too,. Perfect location, just minutes from everything and two overpass bridges in walking distance.
david
Friends and Family
10.0
/10
Reviewed 77 week(s) ago
Hotels.com verified review
Can’t complain the hotel was very nice and clean, bed was comfortable. Only thing I would add is towels only one towel and more blankets for the bed.
James
Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
The accommodations were comfortable and the staff pleasant.
John
8.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
The hotel is situation close to very busy highways. Walking is the area of the hotel is difficult and unsafe.
Marc
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Property in poor condition and lots of deferred maintenance
Marco Aurelio
Business and Leisure with Partner
10.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
El hotel es muy seguro y tranquilo. Excelente atención del personal. Rápido check in.
Verified traveler
Friends and Family
2.0
/10
Reviewed 128 week(s) ago
Hotels.com verified review
Floor, bed sheets dirty, desk had wet stain, bathroom wall by trash can had pupu stain. AC did not work properly, pillow cover had a grease stain like from someone’s hair. I did ask for another room in the front desk told me they had to talk to the supervisor first and then they move me to another room. Guess what? Mole was on the ceiling bathroom. The toilet tank had a crack. Both rooms didn’t have hand towels and they only give one towel per room. Worst hotel ever. No fridge, no ice. It was a nightmare for me. Staff use the same elevator and they go first 🙄 small parking lot and someone scratched my car. From desk lady Veronica needs another job
Read More
Jerry
Leisure
10.0
/10
Reviewed 137 week(s) ago
Expedia Group verified review
Nice property for the price Rooftop swimming pool, fresh water added every morning
The is average, however I am not Mexican food entusiasta
Milton
Business and Leisure Family
8.0
/10
Reviewed 163 week(s) ago
Expedia Group verified review
Okay
Miguel
Business
8.0
/10
Reviewed 174 week(s) ago
Expedia Group verified review
Nice hotel, I wish they had more Irons for the rooms, there is a Walmart close enough, oh and they were fixing the stairs which meant hammers from 7 am to 7 pm
Kiril
Friends and Family
8.0
/10
Reviewed 208 week(s) ago
Hotels.com verified review
The Hotel was of very good quality and we slept comfortably, the only thing was that there was a problem with my booking probably due to Hotels.com fault as I couldn’t find my booking in the app. And I have received the confirmation email and already payed for the stay .
Frances
10.0
/10
Reviewed 236 week(s) ago
Hotels.com verified review
A large, comfortable room. The rooftop pool was a great place to hang out.
Verified traveler
Friends and Family
10.0
/10
Reviewed 306 week(s) ago
Expedia Group verified review
Excellent value for the money paid. Service was beyond expected
Alba
4.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
This place is way overrated, the towels were horrendous, more like rags than a towel, i asked for a third towel and the staff denied it because I already had 2 in my room. We were never able to connect to wifi, the “pool” is 3 feet deep.
rosario
8.0
/10
Reviewed 433 week(s) ago
Hotels.com verified review
Rooms were clean and comfortable. Pool area was very nice. Parking was small.
Viola
2.0
/10
Reviewed 662 week(s) ago
Expedia Group verified review
We were trying to change the date if reservation. Contaced Expedia from Mexico just to find out that non of their staff spoke English and Expedia customer service lady couldn't help. We arrived late. The guy at the reception desk couldn't be leas bothered , he also said that the reservation was for the next day which clearly wasn't the case on my confirmation email. After signing a paper for 300 Pessos for remote control we wondered of to our room.
The hotel is dated and def would do with refurbishment.
Next morning we decided to give their breakfast a go. We have been told is 100 Pessos a head but when we received the bill it was 125p/p. Not a big deal but when we were trying to explain why we were upset the guy at the reception said that's only 50 pesso extra...! Again, not the point!
Not once member of front seat said hello to us. But other members of staff were friendly. We left one night earlier without even asking for our money back.
We would not recommend this hotel to anyone!
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Hotel & Suites Real del Lago
Other sources (361)
8.4
Very Good
From 361 reviews
Cleanliness
8.6
Room Comfort
8.2
Location
7.4
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Hotel & Suites Real del Lago
Number of reviews per page
20
40
Top reviews
Freddy
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Was confortable the room
Abram
Business and Leisure Family
2.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Very Outdated unfriendly staff, I will never stay there again
Joseph
10.0
/10
Reviewed 42 week(s) ago
Expedia Group verified review
It was clean. No blankets on the bed. Just a sheet.
cristian
Friends and Family
4.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
El aire acondicionado es súper ruidoso, solo proporcionan 3 toallas y 3 cobertores individuales para toda una familia en una suite de 2 habitaciones para 5 personas
Chanhthachone
10.0
/10
Reviewed 63 week(s) ago
Hotels.com verified review
The room was huge and has just the essentials. I appreciate the A/C because it was really hot in August. There's a rooftop pool too,. Perfect location, just minutes from everything and two overpass bridges in walking distance.
david
Friends and Family
10.0
/10
Reviewed 77 week(s) ago
Hotels.com verified review
Can’t complain the hotel was very nice and clean, bed was comfortable. Only thing I would add is towels only one towel and more blankets for the bed.
James
Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago
Expedia Group verified review
The accommodations were comfortable and the staff pleasant.
John
8.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
The hotel is situation close to very busy highways. Walking is the area of the hotel is difficult and unsafe.
Marc
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Property in poor condition and lots of deferred maintenance
Marco Aurelio
Business and Leisure with Partner
10.0
/10
Reviewed 103 week(s) ago
Expedia Group verified review
El hotel es muy seguro y tranquilo. Excelente atención del personal. Rápido check in.
Verified traveler
Friends and Family
2.0
/10
Reviewed 128 week(s) ago
Hotels.com verified review
Floor, bed sheets dirty, desk had wet stain, bathroom wall by trash can had pupu stain. AC did not work properly, pillow cover had a grease stain like from someone’s hair. I did ask for another room in the front desk told me they had to talk to the supervisor first and then they move me to another room. Guess what? Mole was on the ceiling bathroom. The toilet tank had a crack. Both rooms didn’t have hand towels and they only give one towel per room. Worst hotel ever. No fridge, no ice. It was a nightmare for me. Staff use the same elevator and they go first 🙄 small parking lot and someone scratched my car. From desk lady Veronica needs another job
Read More
Jerry
Leisure
10.0
/10
Reviewed 137 week(s) ago
Expedia Group verified review
Nice property for the price Rooftop swimming pool, fresh water added every morning
The is average, however I am not Mexican food entusiasta
Milton
Business and Leisure Family
8.0
/10
Reviewed 163 week(s) ago
Expedia Group verified review
Okay
Miguel
Business
8.0
/10
Reviewed 174 week(s) ago
Expedia Group verified review
Nice hotel, I wish they had more Irons for the rooms, there is a Walmart close enough, oh and they were fixing the stairs which meant hammers from 7 am to 7 pm
Kiril
Friends and Family
8.0
/10
Reviewed 208 week(s) ago
Hotels.com verified review
The Hotel was of very good quality and we slept comfortably, the only thing was that there was a problem with my booking probably due to Hotels.com fault as I couldn’t find my booking in the app. And I have received the confirmation email and already payed for the stay .
Frances
10.0
/10
Reviewed 236 week(s) ago
Hotels.com verified review
A large, comfortable room. The rooftop pool was a great place to hang out.
Verified traveler
Friends and Family
10.0
/10
Reviewed 306 week(s) ago
Expedia Group verified review
Excellent value for the money paid. Service was beyond expected
Alba
4.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
This place is way overrated, the towels were horrendous, more like rags than a towel, i asked for a third towel and the staff denied it because I already had 2 in my room. We were never able to connect to wifi, the “pool” is 3 feet deep.
rosario
8.0
/10
Reviewed 433 week(s) ago
Hotels.com verified review
Rooms were clean and comfortable. Pool area was very nice. Parking was small.
Viola
2.0
/10
Reviewed 662 week(s) ago
Expedia Group verified review
We were trying to change the date if reservation. Contaced Expedia from Mexico just to find out that non of their staff spoke English and Expedia customer service lady couldn't help. We arrived late. The guy at the reception desk couldn't be leas bothered , he also said that the reservation was for the next day which clearly wasn't the case on my confirmation email. After signing a paper for 300 Pessos for remote control we wondered of to our room.
The hotel is dated and def would do with refurbishment.
Next morning we decided to give their breakfast a go. We have been told is 100 Pessos a head but when we received the bill it was 125p/p. Not a big deal but when we were trying to explain why we were upset the guy at the reception said that's only 50 pesso extra...! Again, not the point!
Not once member of front seat said hello to us. But other members of staff were friendly. We left one night earlier without even asking for our money back.
We would not recommend this hotel to anyone!
Read More
Number of reviews per page
20
40