Melia Casa Maya Cancun All Inclusive

Others
7.4
/10
Pleasant
31 reviews

What Guests Say About Their Stay

Shota
10.0
/ 10
This hotel is so good. Staffs, foods, room, service, beach, show, pool, everything was good.
Regan
10.0
/ 10
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
Jay
10.0
/ 10
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
In the Area
See Map
Blvd. Kukukcan KM 5.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Melia Casa Maya Cancun All Inclusive is a accommodation in a good neighborhood, which is located at Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Melia Casa Maya Cancun All Inclusive

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Blvd. Kukukcan KM 5.5, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Discover More About Melia Casa Maya Cancun All Inclusive

Location


Melia Casa Maya Cancun All Inclusive is a accommodation in a good neighborhood, which is located at Benito Juárez.

About Melia Casa Maya Cancun All Inclusive

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Melia Casa Maya Cancun All Inclusive exclusively for you.

Get precious and unforgettable moment during your stay at Melia Casa Maya Cancun All Inclusive.

All facilities in Melia Casa Maya Cancun All Inclusive

Others Melia Casa Maya Cancun All Inclusive
Others

Things to Do

  • Shops
  • Waterpark
  • Beach umbrella
  • Outdoor pool
  • Garden
  • Beach towel
  • Waterslide
  • Beach sun loungers

Hotel Services

  • Laundry service
  • Tours
  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Family-friendly Facilities

  • Children games
  • Children pool

Transportation

  • Airport transfer
  • Area shuttle with surcharge

Connectivity

  • Free WiFi
  • Internet point

General

  • Parking
  • Terrace

Kids and Pets

  • Babysitting

Food and Drinks

  • Bar

In-room Facilities

  • TV

Accommodation Policy & General Information in Melia Casa Maya Cancun All Inclusive

Important Note
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 12:00
Available rooms at Melia Casa Maya Cancun All Inclusive
260
Number of floors in Melia Casa Maya Cancun All Inclusive
8
Another facilities in Melia Casa Maya Cancun All Inclusive
Shops, Waterpark, Beach umbrella, Outdoor pool, Garden

Frequently asked question in Melia Casa Maya Cancun All Inclusive

What are available facilities at Melia Casa Maya Cancun All Inclusive?
There are top facilites at Melia Casa Maya Cancun All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Melia Casa Maya Cancun All Inclusive?
The standard check-in time at Melia Casa Maya Cancun All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Melia Casa Maya Cancun All Inclusive

7.4
Pleasant
From 31 reviews
Cleanliness

7.8

Service and Facilites

7.8

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Traveler Reviews Melia Casa Maya Cancun All Inclusive

Number of reviews per page
20
40
Top reviews
Shota
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This hotel is so good. Staffs, foods, room, service, beach, show, pool, everything was good.
mario
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a great time, minor things to improve in our eyes, pool extended hours, more choices to dine
Lucas
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My wife, kids, and I thoroughly enjoyed our stay. The staff was excellent, and the food was truly delightful!
Regan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
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Pouyan
icon-Business Family
Business Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everything was perfect ❤️
Angelica
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
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Laura Louise
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We enjoyed the smallness of this resort. Everything was so accessible.
DESEREE
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We just go home from a 5 day stay. We had upgraded our room before our stay since a discounted price was offered. What came with that was a concierge service, upgraded room and access to all 3 restaurants. Initially it seemed like a great added service. We were told we would have our own check in /out special services, which was only provided after. 20 minutes of waiting in line. Room ended up not having much of an upgraded look to it at all. Honestly for the hotel being recently renovated, the room was lack luster , bathroom had a rusty faucet and the shower area was very dark. Italian restaurant is hands down the best one there. Limited options at the other 2. If you do not upgrade to the level experience you then only have 2 options, 1 of which you need a reservation and they are only open at night. Most of the staff were very friendly. Lobby bartender Fernando was amazing. Antonio who works as the activity staff was a blast. All that being said they did recently change from being a time share resort to an all-inclusive resort. I feel this a big change for the staff and the current time share holders. They do also offer day passes at this resort as well to give a perspective of the different options available here . Kids water park was the best. Things to keeps in mind if visiting : They have no TV’s around the hotel(lobby bar or outside bar). If you enjoy watching sports this may hinder your decision to stay here. The masters were on and we had to use our phone.
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My
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Building out dated
Yuridiana
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This hotel offers many positive aspects, including spacious rooms and an ocean view I would rate a 7 out of 10. The pool and water park are excellent for children. Staff were consistently polite and courteous. However, the overall rating is three stars due to the subpar quality and taste of the food. The buffet selection is limited, and improvements are needed in this area. While the Casa Nostra restaurant was enjoyable, requiring reservations limits accessibility.
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Jay
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
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Katerina
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice setting of the property right on the shore. Very clean around and unit was very clean and spacious. The food and beverage in buffets and restaurants was good and tasty.! The only suggestion if hotel will provide more bottles of water.
Elizabeth
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Everything about the hotel was great! I liked
Ana
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location is a bit outdated and it has a humidity smell. Elevators are small. Rooms have a good size but it feels weirdly. Beds are too hard for my personal comfort. Water gets all over the floor from the shower area. It takes a while for staff to refill the buffet area. Staff seemed slow or it felt like they were understaffed however the staff were very kind. I’m glad I had the “level”. Nice beach with calm water, it’s perfect for kids.
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Marie Joanne Maxine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We had a wonderful stay here with our two young kids (ages 3 and 7 months). The resort was conveniently small, which made it easy to get back to the room for naps — a huge plus when traveling with little ones. We were pleasantly surprised with a free upgrade to a suite, and the room was dark and soundproof, perfect for both night sleep and daytime naps. The food was varied and delicious every day, and the service was consistently great. We loved the beautiful beach and pool — it was never too busy, so there was no stress about rushing out early to save chairs. There were always loungers available. A couple of suggestions for improvement: adding more stroller-friendly ramps throughout the resort would make it easier to get around, and offering a way to stream or watch the nightly shows from the room would be amazing for parents with sleeping kids who still want to enjoy the entertainment. All in all, a great experience for a young family — we’d definitely return!
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angela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

under new renovations, very clean and modern
Teresa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff was amazing! I highly recommend this place
Adrianus
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Melia Casa Maya is an all inclusive resort that felt like a small boutique hotel while we were there. The pool is not the biggest, it doesn't have as many restaurants as other resorts, but the staff is super friendly (for the most part) and their courtyard and beach area feel very sheltered. Overall we had a great time, we had the pleasure of enjoying a swim-up suite which was a game changer for us with young kids (8 an 10), it gave us a lot of room to just sit back and relax without having to worry about sunbeds being available at the main pool. Food-wise it's not the best, and that mostly reflects in the lack of choice. We tried the Italian restaurant, didn't like it at all, we ate at the Cape Nao twice, also wasn't necessarily our favorite.. but the buffet was very very similar every night, despite "theme's" being advertised by the concierge. The food at the buffet was fine, but pretty much the same almost every night. All that said, we had a great time and enjoyed the super friendly staff. There's a booth for water based adventures like parasailing, sea-doo-ing, that also hands out the towels. It's not cheap, but a lot of fun, definitely worth having a chat with the fellow in there. If you have young(er) kids, don't overlook kidsdom, the children's club. It's not a huge entertainment heavy thing, but the ladies that run it are amazing and despite their ages our kids had a ton of fun going there.
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William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
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Emanuel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The beach is nice here, kids would love it here.
Number of reviews per page
20
40

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