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Naala Tulum

Hotels
8.8
/10
Very Good
532 reviews

What Guests Say About Their Stay

Pearl

10.0
/ 10
Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious..

Colette

10.0
/ 10
Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.

Ivana Monique

10.0
/ 10
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
In the Area
See Map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Naala Tulum is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Naala Tulum

Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, Estado de Quintana Roo, Mexico, 77760
Discover More Places
Lobby Naala Tulum
Lobby 2 Naala Tulum

Discover More About Naala Tulum

General


In Tulum (Zama)

Location


With a stay at Naala Tulum in Tulum (Zama), you'll be a 2-minute drive from Tulum National Park and 5 minutes from Tulum Mayan Ruins. This hotel is 2.7 mi (4.3 km) from Tulum Beach and 2.8 mi (4.6 km) from Playa Paraiso.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Hunab Lifestyle Center - 0.2 km / 0.2 mi
Jaguar Park - 0.4 km / 0.2 mi
Dos Aguas Park - 1.8 km / 1.1 mi
Acceso al Parque Jaguar - 2.2 km / 1.4 mi
Tulum National Park - 2.3 km / 1.4 mi
Jaguar Viewpoint Tulum - 2.3 km / 1.4 mi
Hospital de Tulum - 2.4 km / 1.5 mi
Cenote Calavera - 2.6 km / 1.6 mi
Tulum Tower - 2.8 km / 1.7 mi
SFER IK - 3.1 km / 1.9 mi
Tulum Mayan Ruins - 3.3 km / 2.1 mi
Playa Ruinas - 3.4 km / 2.1 mi
Temple of Doom - 3.6 km / 2.2 mi
Las Palmas Public Beach - 3.7 km / 2.3 mi
Holistika Art Walk - 3.9 km / 2.4 mi

The nearest airports are:
Tulum Intl. Airport (TQO) - 44.8 km / 27.8 mi
Cancun Intl. Airport (CUN) - 117.8 km / 73.2 mi

The preferred airport for Naala Tulum is Cancun Intl. Airport (CUN).

Facilities


Enjoy recreational amenities such as an outdoor pool and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Business Facilities


Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.

Dining


You can enjoy a meal at the restaurant serving the guests of Naala Tulum, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.

Rooms


Make yourself at home in one of the 95 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Naala Tulum

Bar, Cafe and Lounge Naala Tulum
Bar, Cafe and Lounge
Swimming Pool Naala Tulum
Swimming Pool
Entertainment Facility Naala Tulum
Entertainment Facility
Common Space Naala Tulum
Common Space
Lobby Naala Tulum
Lobby

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Things to Do

  • Outdoor pool
  • Garden
  • Pool sun loungers

Hotel Services

  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Transportation

  • Airport transfer
  • Bicycle rental

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Public Facilities

  • Elevator

Accommodation Policy & General Information in Naala Tulum

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

Professional property host/manager, Noise-free rooms not guaranteed, Cashless transactions are available, Essential workers only - NO
  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Naala Tulum
95
Another facilities in Naala Tulum
Banquet, Smoking area, Parking, Terrace, Outdoor pool

Frequently asked question in Naala Tulum

What are available facilities at Naala Tulum?
There are top facilites at Naala Tulum such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Naala Tulum?
The standard check-in time at Naala Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
How many stars does Naala Tulum have?
Naala Tulum is a 3.5-star hotel.
How many rooms does Naala Tulum have?
Naala Tulum has 95 rooms in total.
Is there parking at Naala Tulum?
Yes, Naala Tulum provides a car park. Please contact the property directly for more details.
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More Reviews from Other Guests in Naala Tulum

Overall Ratings & Reviews Naala Tulum

Other sources (532)
8.8
Very Good
From 532 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Naala Tulum

Number of reviews per page
20
40
Top reviews
Pearl
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious..
Richa
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

amazing service
Perseus
icon-Leisure
Leisure
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is pretty. That’s all I’m Willing to give it. The hotel had no water during My entire stay because the boiler wasn’t working. I checked out early and was promised a refund for the hotel to immediately stop responding. In addition to no water both rooms on either side of mine had screaming children that woke up at the crack of dawn. And since the hotel had no hot water and it was full, my only resort was to check out early. The hotel restaurant was mid at best. And I did not receive the advertised meal credit for my room. I would never stay here again, and I won’t be going back to Tulum for a very long time.
Read More
Donald
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.
Anya
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful hotel !super affordable!
Helen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.
Read More
Donna
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location. Very clean. Excellent value.
Ceri
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

From the day we got there we had no hot water and our AC wasn’t working. It took nearly 3 days out of the four days. We stayed there to get the AC to work, but it would only work for a few hours and then go out the shower. water was cold never warm and there was an ant infestation on our balcony. We had to sleep with the doors open due to no AC and I’m covered in mosquito bites. They placed us in a room right by the stairway and all we heard was people running up and down all evening and all morning long, nobody spoke good enough English at their hotel to be able to help us when we asked for help. I was really hoping this hotel would fit our needs, but it was terrible.
Read More
Stacey
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It's a nice place very relaxing.
CARLOS NATHANAEL
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Debe de mejorar el desayuno
Colette
icon-
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
KayRachel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
Eduardo
icon-Family
Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

I loved, recommended
Ivana Monique
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
Roberta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great property. Will stay longer next time.
Chad
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Wonderful property, especially for the price. The staff was excellent.
Jorge H.
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Dawn
icon-with Partner
with Partner
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
Read More
Gerald
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Naala Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Naala Tulum

Other sources (532)
8.8
Very Good
From 532 reviews
Cleanliness

9.2

Room Comfort

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Naala Tulum

Number of reviews per page
20
40
Top reviews
Pearl
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious..
Richa
icon-Leisure
Leisure
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

amazing service
Perseus
icon-Leisure
Leisure
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The hotel is pretty. That’s all I’m Willing to give it. The hotel had no water during My entire stay because the boiler wasn’t working. I checked out early and was promised a refund for the hotel to immediately stop responding. In addition to no water both rooms on either side of mine had screaming children that woke up at the crack of dawn. And since the hotel had no hot water and it was full, my only resort was to check out early. The hotel restaurant was mid at best. And I did not receive the advertised meal credit for my room. I would never stay here again, and I won’t be going back to Tulum for a very long time.
Read More
Donald
icon-Leisure
Leisure
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.
Anya
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Beautiful hotel !super affordable!
Helen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.
Read More
Donna
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location. Very clean. Excellent value.
Ceri
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

From the day we got there we had no hot water and our AC wasn’t working. It took nearly 3 days out of the four days. We stayed there to get the AC to work, but it would only work for a few hours and then go out the shower. water was cold never warm and there was an ant infestation on our balcony. We had to sleep with the doors open due to no AC and I’m covered in mosquito bites. They placed us in a room right by the stairway and all we heard was people running up and down all evening and all morning long, nobody spoke good enough English at their hotel to be able to help us when we asked for help. I was really hoping this hotel would fit our needs, but it was terrible.
Read More
Stacey
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It's a nice place very relaxing.
CARLOS NATHANAEL
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Debe de mejorar el desayuno
Colette
icon-
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
KayRachel
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was a nice hotel. The cons are wish the water is warm when taking a shower it was cold water, one of the rooms the bed sheets has stains, and the pool is nice it just needs to be painted you can see the paint is coming off. The people in the front desk weren’t as welcoming:(
Eduardo
icon-Family
Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

I loved, recommended
Ivana Monique
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
Roberta
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great property. Will stay longer next time.
Chad
icon-Leisure
Leisure
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Wonderful property, especially for the price. The staff was excellent.
Jorge H.
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Nice place, roof top and rooms. However, Limited selection of drinks and no available food during the day. This was low season and there are few guests but basic drinks such as more than two type of beers and some available snacks would make it better. Good value for money overall.
Dawn
icon-with Partner
with Partner
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

I would recommend this hotel for cleanliness and location. Centrally located to either beach Tulum or street shopping Tulum. Bike rentals or ATV rentals are accessible. We did both. Downfall is no ice unless you go up to the restaurant at top fllor and no early morning coffee provided until 8:00am when they serve breakfast. Room was super clean and bed was extremely comfortable. Great hotel for the price
Read More
Gerald
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.
Number of reviews per page
20
40