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Xkeban Tulum

Name: Xkeban Tulum
Address: Mz 923 Privada Lt 002 6, La Veleta, Tulum, Estado de Quintana Roo, Mexico, 77760, Mz 923 Privada Lt 002 6, La Veleta, Estado de Quintana Roo, 77760, Mexico
Rating: 8.6

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8.6

/10

Very Good

66 reviews

What Guests Say About Their Stay

Kari Ann

10.0

/ 10

Fantastic boutique hotel located just outside of downtown Tulum (very jungle feel). About 15 min drive to Tulum Beach area. Adults only location with a fun rooftop bar/DJ! Rooftop pool (we never used this, but it was pretty). The in-room bar was always stocked with beer, wine, waters, juice, and snacks for purchase. Pay the extra to stay in a room with the furnished patio/balcony!! BEAUTIFUL! The tub on the balcony was amazing. The staff are super friendly, but you will need to use some translator apps while there if you do not speak Spanish. The front desk set up taxi rides, gave recommendations for restaurants, etc. The food was fine, but we did not eat there often. The location was perfect for us as we wanted to explore Tulum/LaValetta and we did! Rent an ATV on your first day and you won't regret it. We did a lot of walking the 1st two days...Taxi rides are EXPENSIVE. This hotel was with 10-15 minutes of several Cenotes/Parks easily accessable by ATV. Negatives: No elevator. We chose a room on the 4th floor, but we needed the exercise! (It was worth it for the views of the sunrise/sunset!) The room (while on the smaller size) had everything we needed including a very comfortable bed and was well decorated. The shower was amazing! This experience taught us that staying in boutique hotels in Tulum is WAY better than an all-inclusive experience if you want to get a feel for the real local hangouts, community, and the real Tulum vibe! Less expensive too!

Grace

10.0

/ 10

The room was beautiful and relaxing. The atmosphere was fun and the food was delicious. Great hospitality and service.

Austin

10.0

/ 10

Amazing hotel…. Staff was super helpful and welcoming made me feel at home!!! From Jose at check in to Daniel at the desk for anything I needed! Overall the stay was amazing! Tommy at the restaurant was also a great server and host along with Daniel to.. Overall the stay was the best and highly recommend to anyone coming to Tulum for the first time!!! I plan on being back again!

In the Area

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Mz 923 Privada Lt 002 6, La Veleta, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

This accommodation offers:

Outdoor pool

Rooftop terrace

Xkeban Tulum is a 3-star hotels. Xkeban Tulum is part of Independent under Independent.

What's around Xkeban Tulum

Mz 923 Privada Lt 002 6, La Veleta, Tulum, Estado de Quintana Roo, Mexico, 77760

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Discover More About Xkeban Tulum

General Information

Xkeban Tulum is a 3-star hotels. Xkeban Tulum is part of Independent under Independent.

Location

Located at Mz 923 Privada Lt 002 6, La Veleta in Tulum, Mexico. Closest airport is Tulum International Airport (TQO), 5.896 km away from the accommodation.

Facilities & Amenities

Xkeban Tulum has Outdoor pool, Rooftop terrace, ACCESSIBLE_WHEELCHAIR_NONE, TOURS_TICKET_ASSISTANCE, COFFEE_TEA_IN_COMMON_AREA, and more.

Dining

Guests can stop by the café.

Contact

Phone number: 52 984-138 0949

All facilities in Xkeban Tulum

Facility

Outdoor pool

Swimming Pool

Entertainment Facility

Common Space

Lobby

Exterior

Accommodation Facilities

Rooftop terrace
Smoking area
Self-Parking
TEXT

Public Facilities

Coffee/Tea in common areas
Safety deposit box
Coffee shop

Meals & Dining

Breakfast
Snack bar

Connectivity

Wi-Fi
TEXT

Activity & Leisure

Outdoor pool

Guest Services

Concierge

Accommodation Policy & General Information in Xkeban Tulum

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

IMPORTANT_NOTICE

Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Minimum Age Policy

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 19:00 - to 11:00
Available rooms at Xkeban Tulum	19
Another facilities in Xkeban Tulum	Rooftop terrace, Smoking area, Self-Parking, Coffee/Tea in common areas, Safety deposit box

Frequently asked question in Xkeban Tulum

What is normal check-in & check-out time at Xkeban Tulum?

The standard check-in time at Xkeban Tulum is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00

How many stars does Xkeban Tulum have?

Xkeban Tulum is a 3.0-star hotel.

How many rooms does Xkeban Tulum have?

Xkeban Tulum has 19 rooms in total.

What are the guest reviews for Xkeban Tulum?

Xkeban Tulum is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Xkeban Tulum

Overall Ratings & Reviews Xkeban Tulum

Other sources (66)

8.6

Very Good

From 66 reviews

Cleanliness

9.0

Room Comfort

8.0

Service and Facilites

8.8

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Traveler Reviews Xkeban Tulum

Number of reviews per page

Top reviews

Kari Ann

with Partner

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Amanda

with Partner

6.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Out over all stay was good.. the only thing i got to say is that we got bit up alot in bed, due to ants crawling everywhere. Also i was so excited to use the balcony hot tub but it was really dirty like super dirty & it had an awful smell coming out of it. Other than that the stay was good, the neighborhood we adored & the people around was super nice & friendly. The scenery was so beautiful!

Grace

Leisure

10.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

The room was beautiful and relaxing. The atmosphere was fun and the food was delicious. Great hospitality and service.

Austin

Business and Leisure

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Enrique

Friends and family with Friends

10.0

/10

Reviewed 43 week(s) ago

Hotels.com verified review

Excelente servicio en especial en lobby Jose super atento,

Gabryell

Leisure

8.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Staff was great and helpful all around! The rooftop party or DJ was not the best experience but it was over by 11p the noise and the choice of music is not the best. The water was an issue I requested to be moved because i thought it may just be my room because everyday there was a delay in me showering or even brushing my teeth! I’m not exaggerating it was every single day. The food was delicious and the overall aesthetic was pleasing.

Luzmila

10.0

/10

Reviewed 50 week(s) ago

Expedia Group verified review

Espectacular el lugar. La decoración muy creativa y linda. Los empleados todos muy atentos y listos a dar información cuando la solicitábamos. Súper amables.

Wayne

Leisure

6.0

/10

Reviewed 51 week(s) ago

Expedia Group verified review

The small boutique hotel has a great feel to it and I love the little touches here and there that point to its ethos. The room was beautiful, though small - the balcony with hot tub was def needed. That said, there was a lot of building noise and it went on for hours on my second day and started at 8am the next day (the day I checked out). The rooms aren’t sound insulated at all and so you could also hear people outside as if they were in the same room. Receptionists (guy from Argentina and a lady) were very kind and helpful. But the noise was too much.

Yannie

10.0

/10

Reviewed 52 week(s) ago

Expedia Group verified review

I had a great experience staying at Xkeban as a solo traveler. I want to be honest that it’s super loud over the weekends*** because they have a rooftop disco. I didn’t mind because I think it can be fun and convenient for people that like it. Obviously I came in low seasonality so there wasn’t a lot of people. I still enjoyed my stay and the rooms were clean and cozy. The staff is attentive making sure I’m having a good stay. The only issue for me was the location because it was far from the city center but if you rent a moto/bike/car this shouldn’t be an issue. They also have a free bike available!! I loved going through town with it.

Dene

10.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Wonderful hotel. My husband and I really enjoyed the naturalistic atmosphere of the hotel. No televisions was great. Patio was wonderful with tub, hammock and a swivel chair. Mosquitoes are relentless bring your repellent or you’ll get eaten alive. Great experience, staff was super helpful and friendly. I definitely recommend and would definitely return with my arsenal of mosquitoe repellent of course.

Peter

Leisure with Partner

6.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

My husband and I checked into this hotel. We were charged additional $197 towards the room i already paid as my package. When i asked, only thing i was told was for the room. This is not a resort facility and felt like resort fees. Resort fees are not this expensive. The small dining room and bar area is closed everyday at 3pm. It is only open till 10:30 for food on Friday to Sunday on the rooftop with techno music that is blasting throughout the hotel. There is a pool next to the dining area and rooftop. It is a pool but not a swimming pool, it's more of soak yourself and hang out pool. The employees are nice but service is inconsistent. We had barely no hot water or water pressure in the shower but the sink had plenty of hot water. There is no place to hang your clothes, no phones, no tv and wifi is dead slow. We didn't even get our rooms clean for four days, the day before we left. If you're looking for a hotel that has the amenities, close to wherever you want to go without paying for taxi, this is not the hotel. This is not an adult hotel like they advertised. I would not recommend. Taxis are expensive.

Eduardo

2.0

/10

Reviewed 65 week(s) ago

Expedia Group verified review

we checked in and were escorted to the room by a hotel employee. When the employee opened the door, he immediately realized the room had not been cleaned. We were surprised, but offered to go out and get food to give them time to clean the room. Only after we made that offer were we told that the cleaning crew had already left for the day, and the room could not be prepared. The only alternative the hotel could offer was a different room that did not include the private hot tub and was located on the fourth floor, with no elevator. This was not acceptable to us, as it did not match what we had reserved and paid for. We asked to cancel the reservation, but were told that since the booking was made through Expedia, the hotel could not cancel or issue a refund directly.

Monia

Friends and family with Friends

8.0

/10

Reviewed 81 week(s) ago

Hotels.com verified review

La musique sur le toit jusqu’à 11h le week end on savait pas Les murs ont des oreilles

Junissa

with Partner

8.0

/10

Reviewed 89 week(s) ago

Hotels.com verified review

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel

Juan

Leisure with Friends

10.0

/10

Reviewed 93 week(s) ago

Expedia Group verified review

Great people

Verified traveler

Friends and family with Friends

10.0

/10

Reviewed 94 week(s) ago

Hotels.com verified review

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!

Xavier

8.0

/10

Reviewed 95 week(s) ago

Expedia Group verified review

Fix the roads

Merilyn

Leisure with Friends

10.0

/10

Reviewed 100 week(s) ago

Expedia Group verified review

The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!

Tiffany

Leisure with Partner

4.0

/10

Reviewed 138 week(s) ago

Expedia Group verified review

Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.

Mario

Leisure Family

4.0

/10

Reviewed 145 week(s) ago

Expedia Group verified review

I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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