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Sofitel Marrakech Palais Imperial & Spa
Hotels
8.2
/10
Very Good
596 reviews
What Guests Say About Their Stay
Karen
10.0
/ 10
This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
rashida
10.0
/ 10
Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
Carey
10.0
/ 10
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
In the Area
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Rue Harroun Errachid, Quartier de l Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Read More
Available Room Types in Sofitel Marrakech Palais Imperial & Spa
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What's around Sofitel Marrakech Palais Imperial & Spa
Rue Harroun Errachid, Quartier de l Hivernage, Marrakesh, Marrakesh-Safi, Morocco, 40000
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Discover More About Sofitel Marrakech Palais Imperial & Spa
Location
Sofitel Marrakech Palais Imperial & Spa is located in area / city Marrakesh.
About Sofitel Marrakech Palais Imperial & Spa
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sofitel Marrakech Palais Imperial & Spa exclusively for you.
Sofitel Marrakech Palais Imperial & Spa is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Sofitel Marrakech Palais Imperial & Spa.
All facilities in Sofitel Marrakech Palais Imperial & Spa
Others
Things to Do
- Hot tub
- Outdoor pool
- Indoor pool
- Garden
- Shops
- Beach umbrella
- Barbecue
- Turkish bath
- Spa
- Health club
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Tours
- Multilingual staff
- Laundry service
- Newspaper in lobby
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Coffee/tea in lobby
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Nightclub
- Snack bar
Business Facilities
- Business center
- Meeting facilities
- Conference room
- Meeting rooms
- Conference rooms
Family-friendly Facilities
- Kids club
- Babysitting & childcare (surcharge)
- Children games
- Children pool
Transportation
- Limo or town car service
- Area shuttle with surcharge
- Valet parking
Nearby Facilities
- Hair salon
- ATM/Banking
- Souvenir shop
Sports and Recreations
- Game room
- Fitness center
- Billiard
General
- Banquet
- Terrace
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Sofitel Marrakech Palais Imperial & Spa
Important Note
- Fee for buffet breakfast: approximately MAD 270 per person
- Airport shuttle fee: MAD 600 per vehicle (one-way, maximum occupancy 4)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
The listed airport shuttle fee applies per vehicle, one-way, for 3-4 passengers. The fee is MAD 500 per vehicle, one-way, for 1-2 guests.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property charges fees to access the spa services.
- This property charges fees to access So Lounge on weekends and during special events.
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sofitel Marrakech Palais Imperial & Spa | 157 |
Number of floors in Sofitel Marrakech Palais Imperial & Spa | 5 |
Another facilities in Sofitel Marrakech Palais Imperial & Spa | Hot tub, Outdoor pool, Indoor pool, Garden, Shops |
Frequently asked question in Sofitel Marrakech Palais Imperial & Spa
What are available facilities at Sofitel Marrakech Palais Imperial & Spa?
There are top facilites at Sofitel Marrakech Palais Imperial & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sofitel Marrakech Palais Imperial & Spa?
The standard check-in time at Sofitel Marrakech Palais Imperial & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sofitel Marrakech Palais Imperial & Spa provide breakfast?
Yes, Sofitel Marrakech Palais Imperial & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Sofitel Marrakech Palais Imperial & Spa have?
Sofitel Marrakech Palais Imperial & Spa is a 5.0-star hotel.
How many floors does Sofitel Marrakech Palais Imperial & Spa have?
Sofitel Marrakech Palais Imperial & Spa has 5 floors.
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More Reviews from Other Guests in Sofitel Marrakech Palais Imperial & Spa
Overall Ratings & Reviews Sofitel Marrakech Palais Imperial & Spa
Other sources (596)
8.2
Very Good
From 596 reviews
Cleanliness
8.6
Room Comfort
8.4
Location
9.2
Service and Facilites
8.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Sofitel Marrakech Palais Imperial & Spa
Number of reviews per page
20
40
Top reviews
Ahmed
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Amazing experience
Fletcher
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.
Shaheen
Leisure Family
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Read More
Sophie
Leisure with Friends
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere.
However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience.
A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
Read More
Karen
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
Zachary
Leisure Family
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.
Read More
rashida
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
DANNY
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Every thing perfect
Carey
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Kathryn Majella
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Staff and amenities excellent.
Didn’t let the scan only option for all menus food, drinks
Imad
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
Adriana
Leisure
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Menahem
Leisure with Children
2.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
unfriendly
patricia
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Very well located, Confortable rooms, beautiful gardens
richard
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
roderick
Leisure Family
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff.
They should realise that the guests are their most important asset and attend to them with a little more alacrity
abderrazak
6.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
Edwin
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Beautiful property with very friendly staff. Would highly recommend and certainly stay again!
Michael
Business and Leisure
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Great value.
Jocelyn
Leisure
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond.
The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed.
The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
Read More
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Sofitel Marrakech Palais Imperial & Spa
Other sources (596)
8.2
Very Good
From 596 reviews
Cleanliness
8.6
Room Comfort
8.4
Location
9.2
Service and Facilites
8.0
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Sofitel Marrakech Palais Imperial & Spa
Number of reviews per page
20
40
Top reviews
Ahmed
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Amazing experience
Fletcher
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Excellent - a must for any stay in Marrakesh ! Hotel and staff are amazing.
Shaheen
Leisure Family
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Read More
Sophie
Leisure with Friends
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere.
However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience.
A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
Read More
Karen
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
This was a beautiful hotel and the staff were very friendly and helpful. I would highly recommend this hotel and definitely would stay here again
Zachary
Leisure Family
6.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Poor check-in experience and I was actually asked to exit the pool aggressively because I was wearing a shirt. The individual I was dealing with just kept saying it was forbidden and when I asked why, he simply said it’s forbidden that’s all you need to know. Once I talked to our actual server (who was apologizing profusely on behalf of the other gentleman), and I explained to him that it was to keep the sun off of me and was a quick-dry water shirt, he went “oh” and talked to his manager who then agreed to let me in the pool with my shirt on. English is definitely a barrier and the whole experience was certainly off-putting and slightly embarrassing with everyone around and witnessing the entire ordeal, especially for this caliber of hotel. They also went after a couple of other individuals for various issues while I was there as well. Rooms were great but I might choose another hotel next time I’m looking for a place to stay nearby.
Read More
rashida
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Most amazing place I’ve ever stayed. I left feeling inspired and thankful for such an amazing experience.
DANNY
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Every thing perfect
Carey
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Kathryn Majella
Leisure with Friends
10.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Staff and amenities excellent.
Didn’t let the scan only option for all menus food, drinks
Imad
10.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
Adriana
Leisure
4.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Menahem
Leisure with Children
2.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
unfriendly
patricia
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Very well located, Confortable rooms, beautiful gardens
richard
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
roderick
Leisure Family
6.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff.
They should realise that the guests are their most important asset and attend to them with a little more alacrity
abderrazak
6.0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
Edwin
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Beautiful property with very friendly staff. Would highly recommend and certainly stay again!
Michael
Business and Leisure
10.0
/10
Reviewed 43 week(s) ago
Expedia Group verified review
Great value.
Jocelyn
Leisure
4.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond.
The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed.
The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
Read More
Number of reviews per page
20
40