Everything was excellent, I couldn’t fault anything! ♥️

It was really good and great location

The service from various staff were inconsistent. The individuals working the gate entrance were fantastic. Always attentive to get us a cab or car as we head out no matter the time of day or nights. However the concierge was at times rude or dismissive. I requested a bottle of water and was scolded and told I should get it from the bar. I informed him that the atm screen was not working and he directed me to use the machine outside when in face there isn’t another ATM machine outside the hotel; rather it’s about a block away called bank of Africa. No one approached me at pool side for service. At breakfast, the waiter couldn’t get my coffee order correct. While sitting in the lounge just outside the hotel, I watched as tea was offered to other guests present and I was ignored. As a woman of color, I’m just irritated in being in a space and either not being seen or being treated with disrespect even at a 5 star hotel.

Best breakfast in town and one of the best staff

I came with my two daughters for 10 days this place.it is amazing experience👍 highly recommended!!

Staff is not professional

Excellent staff. Ver helpful

Great location Nice pool and resting areas Spacious rooms Good breakfast Not up to the standard of other Sofitels I visited Service: Service was slow. We had to ask several times before getting anything We were promised an early check-in but they kept delaying it The staff is not well trained, lots of them didn't answer our questions about the facilities Room: Drain of shower was blocked The terrasse attending the room was decorated with dead and ugly plants There wasn't an automatic daily refill of water, coffee or small amenities without asking Coffee capsules were charged to the room for every refill SPA: Very dim and the smell wasn't appealing. The hairdresser charged double the price he gave me

The outdoor patio is absolutely lovely (day or night) and highly recommend it. The location is very convenient with easy walking distance to many dining options off property and quick car/taxi access to most of the things a visitor would want to see. But...rooms are very dated as was the onsite restaurant. I found the front desk staff to be rude and not at all accommodating. Overall, definitely not a 5-star experience but a reasonable 3-star option as long as you manage your expectations. That's just not what we wanted or what we paid for averaging over $400 per night in the off-season.

Quit overpriced property, need a serious revamp and good TLC. A 5 stars in the low end with an ultra luxury and exclusive pricing ! Service is really great with an expectation to tip right left and center ! A bit annoying

Lovely hotel.

Breakfast was fantastic. Long wait times for tea and coffees but food was exceptional Rooms were clean and spacious although dark and poorly lit

The stay at Sofitel Marrakech Palais was excellent- amazing service and rooms. Our stay was unfortunately very short and barely an evening spent. But the beds were very comfortable and shower stalls and toilet all appeared modern and newly renovated.

Excelent

EXCELENT

Splendid breakfasts

Great location in Hivernage district, safe for walking, restaurants and nightlife nearby. Beautiful classic Moroccan palace style, lush gardens, luxury hotel feel. Multiple outdoor pools but unfortunately only one pool available to us was heated - the main pool was very cold and virtually unuseable. Breakfast was good with plenty of options but don’t expect traditional English cooked breakfast. Lovely staff, all helpful and friendly. Our room was spacious, comfortable, good balcony with view over pool and gardens. Shower water a bit smelly. Fortunately we had the quiet side of the hotel so the late night noise from Nobu rooftop music did not bother us in our room. The Orangerie and So Lounge restaurants were superb with good entertainment. All in all a great stay and we would definitely go back.

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Better than the pictures by far. We were surprised how nice it was. Incredible buffet breakfast. Great concierge.

Waited 45 min at reception. Mean and awful team treated me poorly. More than one guest shouting to staff and manager. Horrendous experience