18 Suites Cebu

Clean room great staff accessible

I arrived at 8:30pm, I went to the room and it hadn't been cleaned. The receptionists tried to put me on a standard room even I had paid for a VIP room. 5 min later I was told the VIP room was ready, which was clearly not ok. How come they could clean a room in 5 min.

The place was clean and the bed is comfortable

Decent place to stay for a night, they even let us store our luggage there for a few hours after checking out.

Excellent staff, always very helpful and polite. Location was a little outside IT Park proximity, but Grab/taxi always available.

The staff was amazing and very helpful and accommodating. Arrived an hour early and checked in immediately. I was only there for 1 day and staff told me to go to Tops in the evening and that was the most beautiful place on top of a mountain overlooking Cebu. If you are ever in Cebu I highly recommend 18 Suites Cebu and visiting Tops. A

Value for money, a nice stay at a fairly affordable price.

We enjoyed our stay! We will be back for sure!

Great stay.

The suite is okay clean just sone noise of dog barking at night. Overall the suite is not bad

On Wednesday I asked if I could have my room cleaned. They said it was too late because it was after 3. I said fine, I'll ask again tomorrow. Thursday morning, I go to breakfast, I'm gone literally 5 minutes and they decide that's the time to clean my room. Sounds normal, except I had the do not disturb light on. I have very expensive electronics with me. I need to be there if someone is cleaning my room. I don't think they meant to look shady, but it looks shady. Why wait until I leave? And I know it happened exactly that way because I have it on camera. I always bring a camera with me to hotels just in case. It's internet enabled. I receive the notification as soon as it happens. I tell them to get out of my room from the speaker on the camera and they continue cleaning the room. I had to leave the restaurant and hurry back just to kick them out of my room because they didn't listen to me when I said it through the camera. And they heard me. You can see them check the do not disturb light when I said, get out, the do not disturb light is on. So the staff is either completely stupid or up to no good. It's up to you to decide.

The staff is extremely helpful and nice. The hotel is in a great location and the facility itself is nice. I will definitely book here again on my next trip to Cebu

It was clean,but after using towel of course there's a dirt,it is not a stain and a penalty for 100 pesos?If you pay the penalty then get the towel because you pay it already and throw it!And the commission for massage is too much!They get commission from the customer and the lady massage😡and I am not stupid

The place is clean,but the counter staffs is only money,money,commission😫

Nice staff, clean room, hot shower, cold Aircon

The staffs were accommodating and helpful. The property is newly built. The only issue I had was their elevator not working due to it's under maintenance. So I had to go up and down from and to my room at 3rd floor.

The staff was very courteous and respectful. The transportation and shopping was very close. The elevator was broken and it would've been nice to have fixed. The hot water was difficult to get just right. It was either too cold or too hot. Overall, I appreciated the warm and inviting atmosphere that the staff created. It was the trip of a life time.

I booked two rooms for my family but visitors not allowed. My family came from far away 130km to the properties to meet our relatives but they don’t allow visitors.

new building, clean and fine to stay. will stay again next time

Room was clean. Aircon was not cold and although coffee was provided, a kettle was not!