Citadines Bay City Manila

Outstanding food, room, and service!!!

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Was able to check in early

Friendly staff and convenient as it is close to everything.

It was a great experience especially we upgraded into VIP room . The staff are super helpful .

Just wanted to share my recent experience. Check-in was super slow, which was a bit frustrating. When we finally got to our room, we were hit with this awful smell that was hard to describe—totally gross! I called the housekeeper, who was really nice and even confirmed the smell. They quickly moved us to a different room, but I just wish the cleaning staff and manager had done a better job checking the room beforehand. It should’ve been ready for guests!

The room is smelly. Bed is itchy. Bathroom is not cleaned properly.

It’s close to MOA. Accessible to a lot of places.

During my recent stay at Citadines Bay City Manila, I was impressed by the overall experience. The hotel boasts a modern design and a convenient location, making it ideal for both business and leisure travelers. Check-in was efficient, and the staff were friendly and accommodating, ensuring a smooth arrival. My room was well-appointed, featuring comfortable furnishings, a fully-equipped kitchenette, and a clean, spacious bathroom. The amenities, including the fitness center and swimming pool, were well-maintained and added value to my stay. The proximity to shopping centers and dining options was a significant advantage, allowing easy access to local attractions. I appreciated the quiet atmosphere, which provided a relaxing environment after a busy day. Overall, Citadines Bay City Manila exceeded my expectations, and I would gladly recommend it to anyone visiting the area.

Fair for price

Very nice hotel. No breakfast included.

Highly recommended quality hotel with a central location and very accommodating staff. The pool area was relaxing and somewhat private with a kids section and a bar available. I dont exactly remember the breakfast but I think it was good. You stay right by the bay and mall of Asia. There is also a ferris wheel in walking distance🎡

Very friendly staff, excellent service. Good option if wanting to be close to airport

Should more tv channels available

It was ok

Near MOA that’s the only reason I stayed. Breakfast was ok.

I had a wonderful stay

James the concierge was most helpful in many ways he made our stay there a great pleasure and because of his hard work and the way he helped us while we were there when I returned back to the Philippines I would definitely be staying at your establishment so I give him an a+

Surprisingly nice, and very reasonable

All the staff I encountered, from security, door man, reception, cafe and conference staff were all friendly and helpful. Top marks there. The room was generally well appointed in terms of the size of the bed, the sofa and the desk and chair. However this was let down by the many broken room items: one of the two plug sockets by the desk did not work. The ‘service room’ button did not work, the window was locked slightly open causing vehicle noise to enter the room, particularly in the very early morning. The curtains worked but one side was very stiff - risking them getting broken. The hairdryer had an exposed electrical wires containing the mains power! The wifi did not work when I first arrived - it transpired my IP address to be white listed. My colleague in another room had the same problem. I tried to call reception only to find the room phone did not work either! I lost a lot of productive time that evening. Staff at reception resolved the wifi and phone issues promptly but for the price paid I would expect services to work first time. The hotel pool was nice and a good place to spend some time outside the room. The conference facilities were good. The hotel has a water container system to reduce plastic bottles in the room. Seems like a good initiative but a bit tricky to use without making a mess on the floor. I was also disappointed to see the security guard kick a plastic drink bottle into the street. The hotel does not provide any recycling that I could see.