Antique Apartments Old Town

On booking I searched for an apartment with a balcony the Classic Apartment which is one of the more expensive rooms with Antique Apartments, had this as a amenity so I booked this room. When we checked in the room did not have a balcony and didn't look anything like the photos. We went the next morning to reception as this a 10 minute walk away from the apartment itself and when we checked in it was very late. In the morning we explained that our room didn't have a balcony and they said we needed to take this up with hotels.com and there is no other rooms available to be swapped. I have spoken to hotels.com who contacted the hotel and they denied that we spoke to them. They said we had told them they could of rectified the issue. However after numerous attempts explaining we did they continue to denie tmhis and state I'm on know ground for a claim. I just asked to be compensated for the lack of balcony as if we had known this was the case I would if booked a cheaper room. The customer service is shocking as I have a legitimate reason and they just continue to make lies rather than just an apology. Their is apparently a shared patio area therefore it's okay however we were not even told the place had a shared patio and if it did it was 2 floors down and the room clearly states balcony/patio not shared patio. Non of the other rooms state patio and if it's shared it would state shared patio. I'm not going to win my case in this however if I can inform others :)

We stayed in a lovely apartment on Studencka just 5-10 minutes walk from the main square and 3 minutes from the nearest tram stop. It had a huge bathroom, a spacious double bedroom and plenty of room in the open plan lounge/kitchen for the double sofa bed. Everything was spotlessly clean. There was even a little balcony with nice views.

Huge apartment. In downtown and kitchen

We stayed in the Golebia Street flats. The room was so beautifully decorated and comfortable. We loved the location and having a small kitchen for breakfasts. We appreciated the big fan. We had excellent community with the check in desk which is at a different site. We were able to WhatsApp them to request more pillows and coffee. We took an Uber back to the airport and paid about 50 Zloty. We absolutely loved this hotel!

Fantastic property! Highly recommended. The location is ideal and the studio room is clean and spacious. Very affordable as well.

Good location, but was difficult to get the place. The information about checking was confuse.

Super quiet and spacious. Everything was good except the entry door lock took 30 min to figure out.

Location, very clean, good friendly staff service.we recommend that apartment.

WARNING: (1) There was no mention of the seven flights of stairs. (2) There was no mention that after checking in at the address provided you would have to drag your bags along cobble stone streets for 10 mins to your accomodation. This was ok for me but not for the elderly or people with large heavy suit cases. When I mentioned at check-in that I wasn’t advised about this, she became quite rude and advised me to take it up with Hotels.com. Apartment itself was very nice, well appointed, very comfortable and close to everything in Old Town

The property was compact but was equipped with all of the necessary equipment and appliances that you would need for a short stay. There was one major problem in that the sleeping area/bedroom was on a mezzanine floor accessed by what can only be described as a ladder. You were not able to stand up as the clearance from floor to ceiling was maybe 1.5 meters, this was a major problem for anyone who was elderly/infirm or even tall in stature. All in a great small apartment except for the bedroom.

Great apartment, we loved it!

The most perfect Kraków experience. Im from Poland and would recommend Antique Apartments to anybody.

It was one night but location perfect

Everything there we needed and within close distance to the square, great communication and staff really helpful

Pros: great location, close to restaurants, bars and the square, low price, easy check-in/check out process, has washing machine Cons: check-in is in a different location than where I stayed, getting in the apartment was difficult, I had to use 2 keys simultaneously to turn the lock and open it (never had to do that before when opening a door), the toilet makes a weird noise when I turn on the water in the sink, the hot water in the shower did not last long, and the tv did not work, it kept saying no signal. Overall my stay was okay for the price.

Amazing apartment and communication couldn’t be better, but due to location did get a bit noisy at night till the early hours

Amazing, well equipped property located right near main market square. Staff were extremely helpful and prompt in answering queries/arranging excurisons. Will definitely stay again

The apartment was comfortable but think Expedia could have made it clearer that reception was in a different area to some of the apartments. Walking the few minutes across the square and down a couple of streets was not a problem, however when you arrive very late it does make you feel vulnerable. In our apartment block they were not all Antique Apartments and someone opposite had a yappy dog. Also, workmen starting work before 7.00 am working in the stairwell outside our room drilling was not appreciated. On the positives, the apartment was very close to the main square. We found reception staff very helpful.

We chose this property due to its location-right in the heart of old town. I would not stay again due to uncomfortable bed and sparsely provided bedding - a singular, thin pillow and lumpy mattress pad. The entry door is next to a bar, which always had smokers sitting at the table puffing clouds of smoke as we walked in our out.

Great place. Great location!!!