Mountain View Hotel & Apartment

Vacation Rental
7.6
/10
Pleasant
17 reviews

What Guests Say About Their Stay

Alex

10.0
/ 10
I got the best service and the hotel has the best breakfast . I had my best time there . They have good and caring staff like Clare . Clare is the best staff there and she is friendly and she does her job professionally and the manager is very friendly and helpful in any way . It’s the nice hotel in Kigali . Alex

Mohamed

10.0
/ 10
The manager is awesome, very nice, helpful and always available. I certainly will return there.

Dominique M

10.0
/ 10
The pictures online are not deceving, Mountain View is a gorgeous place! I spent a wonderful week with my family and we miss it! We called a day prior to our arrival since our flight landed a bit after midnight. Verdaste arranged for a cab to pick us up. We didn't make it to Mountain View until well after 1 am and Verdaste was there to greet us.The staff, starting with the attentive Donata and Verdaste take care of you no matter the time of day. We rented a two-bedroom which was pristine and tastefully decorated. My husband loves to cook and found a well stocked kitchen. We had friends over and Donata brought over the additional utensils we needed. Donata and her team provided daily "un nettoyage approfondi" and it reflected their pride of Moutain View. We rented a car during our stay and had many parking places to choose from :-) It is a well hidden gem and more exquisite than any five-star hotel. We can't wait to return.
In the Area
See Map
KG 792 St, House N°5, Ruhango, Gasabo, Kigali City, Rwanda

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
WiFi
Mountain View Hotel & Apartment is a accommodation is located at Ruhango. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Mountain View Hotel & Apartment

KG 792 St, House N°5, Ruhango, Gasabo, Kigali City, Rwanda
Discover More Places
Lobby Mountain View Hotel & Apartment
Exterior 2 Mountain View Hotel & Apartment

Discover More About Mountain View Hotel & Apartment

Location


Mountain View Hotel & Apartment is a accommodation is located at Ruhango.

About Mountain View Hotel & Apartment

From business event to corporate gathering, Mountain View Hotel & Apartment provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Mountain View Hotel & Apartment.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

With all facilities offered, Mountain View Hotel & Apartment is the right place to stay.

All facilities in Mountain View Hotel & Apartment

Bar, Cafe and Lounge Mountain View Hotel & Apartment
Bar, Cafe and Lounge
Swimming Pool Mountain View Hotel & Apartment
Swimming Pool
Common Space Mountain View Hotel & Apartment
Common Space
Lobby Mountain View Hotel & Apartment
Lobby
Exterior Mountain View Hotel & Apartment
Exterior

Hotel Services

  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Garden

General

  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Conference rooms

Connectivity

  • Free WiFi

Public Facilities

  • Smoke-free area

Accommodation Policy & General Information in Mountain View Hotel & Apartment

Check-in/Check-out Time

Check-in:
From 11:30
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 11:30 - to 10:00
Available rooms at Mountain View Hotel & Apartment
7
Another facilities in Mountain View Hotel & Apartment
Luggage storage, 24-hour Receptionist, Concierge, Outdoor pool, Garden

Frequently asked question in Mountain View Hotel & Apartment

What are available facilities at Mountain View Hotel & Apartment?
There are top facilites at Mountain View Hotel & Apartment such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mountain View Hotel & Apartment?
The standard check-in time at Mountain View Hotel & Apartment is starting from From 11:30 while the latest check-out time is at Before 10:00
How many stars does Mountain View Hotel & Apartment have?
Mountain View Hotel & Apartment is a 3.0-star hotel.
How many rooms does Mountain View Hotel & Apartment have?
Mountain View Hotel & Apartment has 7 rooms in total.
What are the guest reviews for Mountain View Hotel & Apartment?
Mountain View Hotel & Apartment is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Mountain View Hotel & Apartment

7.6
Pleasant
From 17 reviews
Cleanliness

8.0

Room Comfort

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mountain View Hotel & Apartment

Number of reviews per page
20
40
Top reviews
Amy
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall poor experience. Not cleanly. Inaccurate listing, particularly as it relates to the airport shuttle. Lights went out often. Walls and windows are super thin. No rest - could hear everything. Poor outdoor lighting.
joel
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No ac but plenty of mosquitos. Dance party upstairs precluded sleep
David
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very clean, great food. However, customer service needs to improve moreso on other staffs at the reception as they are the face of the property.
David
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Overall the place was good, clean property, great breakfast services. However, customer service needs to improve especially when a visitor raises concerns. I was shocked when i raised a concern and the receptionist asked when my check out was. This meant that she was not willing to assist noting that my due check out was the next day 20th. She didn’t bother following up on my simple concern of getting a mosquito repellent. I walked down the reception an hour later at 9pm only to find that she didn’t even engage the necessary team 😩. Was asked to go back to the room and nothing came. I was left clapping the whole night trying to kill mosquitoes the old age way 😂😂.
Read More
Dominion
icon-Leisure
Leisure
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

They are great, customer service and every domain.
Azise
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

WiFi slow in and around some particular apartments especially that which I was in. They really have to improve the WiFi connectivity
Upenyu
icon-Business
Business
2.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Dirty rooms (white room slippers turned brown). Worst customer service ever received from reception staff- slow, you had to beg for basic attention/ requests/ services. Bags gone through. Breakfasts abismal- swinging from first day with nothing ready but eggs, to laid out but with rotten fruit. Not to be repeated.
Admire
icon-with Partner
with Partner
8.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

This property did not allow my visitor into my apartment and the reason they gave is that we are not married. I found this unacceptable given that my visitor wasn't spending a night or was coming for an amourous check-in. They dont clean the rooms and they dont change towels. Frankly speaking this is a nice place but the mentality of the owner /manager is unacceptable. I paid my money and was entitled to having my apartment cleaned, towels changed and have access to my visitors. Matter of fact i will never go back to the place unless management is changed.
Read More
Admire
icon-
10.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

Amazing, Amazing!!
Mohamed
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 299 week(s) ago

Expedia Group verified review

The manager is awesome, very nice, helpful and always available. I certainly will return there.
Verified traveler
6.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

The location is good, the place is clean and the staff try to be helpful. We booked with free bottled water and breakfast included. Upon check-in we noticed that there was no water in the flat. As we had arrived very late into the night we decided to report the issue the next morning. The next morning there was no breakfast and no water. We reported the issue, but reception said that none of these items are included; we showed our reservation where all inclusions were clearly marked. Days 2 and 3 we got water and breakfast. Breakfast is simple, but ok for a short stay. At checkout, we were told we had to pay for the water and breakfast! Again we showed our reservation and explained to the receptionist. We were able to checkout without having any additional costs to our stay, but we wish we didn’t have to go through this ordeal. Otherwise it was an OK stay.
Read More
Dominique M
icon-Family
Family
10.0
/10
Reviewed 358 week(s) ago

Hotels.com verified review

The pictures online are not deceving, Mountain View is a gorgeous place! I spent a wonderful week with my family and we miss it! We called a day prior to our arrival since our flight landed a bit after midnight. Verdaste arranged for a cab to pick us up. We didn't make it to Mountain View until well after 1 am and Verdaste was there to greet us.The staff, starting with the attentive Donata and Verdaste take care of you no matter the time of day. We rented a two-bedroom which was pristine and tastefully decorated. My husband loves to cook and found a well stocked kitchen. We had friends over and Donata brought over the additional utensils we needed. Donata and her team provided daily "un nettoyage approfondi" and it reflected their pride of Moutain View. We rented a car during our stay and had many parking places to choose from :-) It is a well hidden gem and more exquisite than any five-star hotel. We can't wait to return.
Read More
Alex
icon-
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I got the best service and the hotel has the best breakfast . I had my best time there . They have good and caring staff like Clare . Clare is the best staff there and she is friendly and she does her job professionally and the manager is very friendly and helpful in any way . It’s the nice hotel in Kigali . Alex
You’ve read all the top reviews.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Mountain View Hotel & Apartment

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved
7.6
Pleasant
From 17 reviews
Cleanliness

8.0

Room Comfort

10.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mountain View Hotel & Apartment

Number of reviews per page
20
40
Top reviews
Amy
icon-with Children
with Children
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Overall poor experience. Not cleanly. Inaccurate listing, particularly as it relates to the airport shuttle. Lights went out often. Walls and windows are super thin. No rest - could hear everything. Poor outdoor lighting.
joel
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

No ac but plenty of mosquitos. Dance party upstairs precluded sleep
David
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very clean, great food. However, customer service needs to improve moreso on other staffs at the reception as they are the face of the property.
David
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Overall the place was good, clean property, great breakfast services. However, customer service needs to improve especially when a visitor raises concerns. I was shocked when i raised a concern and the receptionist asked when my check out was. This meant that she was not willing to assist noting that my due check out was the next day 20th. She didn’t bother following up on my simple concern of getting a mosquito repellent. I walked down the reception an hour later at 9pm only to find that she didn’t even engage the necessary team 😩. Was asked to go back to the room and nothing came. I was left clapping the whole night trying to kill mosquitoes the old age way 😂😂.
Read More
Dominion
icon-Leisure
Leisure
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

They are great, customer service and every domain.
Azise
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

WiFi slow in and around some particular apartments especially that which I was in. They really have to improve the WiFi connectivity
Upenyu
icon-Business
Business
2.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Dirty rooms (white room slippers turned brown). Worst customer service ever received from reception staff- slow, you had to beg for basic attention/ requests/ services. Bags gone through. Breakfasts abismal- swinging from first day with nothing ready but eggs, to laid out but with rotten fruit. Not to be repeated.
Admire
icon-with Partner
with Partner
8.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

This property did not allow my visitor into my apartment and the reason they gave is that we are not married. I found this unacceptable given that my visitor wasn't spending a night or was coming for an amourous check-in. They dont clean the rooms and they dont change towels. Frankly speaking this is a nice place but the mentality of the owner /manager is unacceptable. I paid my money and was entitled to having my apartment cleaned, towels changed and have access to my visitors. Matter of fact i will never go back to the place unless management is changed.
Read More
Admire
icon-
10.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

Amazing, Amazing!!
Mohamed
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 299 week(s) ago

Expedia Group verified review

The manager is awesome, very nice, helpful and always available. I certainly will return there.
Verified traveler
6.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

The location is good, the place is clean and the staff try to be helpful. We booked with free bottled water and breakfast included. Upon check-in we noticed that there was no water in the flat. As we had arrived very late into the night we decided to report the issue the next morning. The next morning there was no breakfast and no water. We reported the issue, but reception said that none of these items are included; we showed our reservation where all inclusions were clearly marked. Days 2 and 3 we got water and breakfast. Breakfast is simple, but ok for a short stay. At checkout, we were told we had to pay for the water and breakfast! Again we showed our reservation and explained to the receptionist. We were able to checkout without having any additional costs to our stay, but we wish we didn’t have to go through this ordeal. Otherwise it was an OK stay.
Read More
Dominique M
icon-Family
Family
10.0
/10
Reviewed 358 week(s) ago

Hotels.com verified review

The pictures online are not deceving, Mountain View is a gorgeous place! I spent a wonderful week with my family and we miss it! We called a day prior to our arrival since our flight landed a bit after midnight. Verdaste arranged for a cab to pick us up. We didn't make it to Mountain View until well after 1 am and Verdaste was there to greet us.The staff, starting with the attentive Donata and Verdaste take care of you no matter the time of day. We rented a two-bedroom which was pristine and tastefully decorated. My husband loves to cook and found a well stocked kitchen. We had friends over and Donata brought over the additional utensils we needed. Donata and her team provided daily "un nettoyage approfondi" and it reflected their pride of Moutain View. We rented a car during our stay and had many parking places to choose from :-) It is a well hidden gem and more exquisite than any five-star hotel. We can't wait to return.
Read More
Alex
icon-
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

I got the best service and the hotel has the best breakfast . I had my best time there . They have good and caring staff like Clare . Clare is the best staff there and she is friendly and she does her job professionally and the manager is very friendly and helpful in any way . It’s the nice hotel in Kigali . Alex
You’ve read all the top reviews.
Number of reviews per page
20
40