Ascott Orchard Singapore

Apartments
8.8
/10
Very Good
717 reviews

What Guests Say About Their Stay

M***d
9.4
/ 10
The staffs are very friendly and the location is an inch away from the middle of the main Orchard attractions, cafes, and shops. It has a sky bridge to Paragon shopping mall. Definitely a very recommended hotel to stay in Singapore.
I***a
9.4
/ 10
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
Much Isworo
8.8
/ 10
One of the most comfortable hotels in Orchard.
Debora K.
9.4
/ 10
Good value at orchard area. Will come back.
Armelia A. P.
9.7
/ 10
Location is prime. Bed is good. Service is good. Everything is good.
In the Area
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No. 11 Cairnhill Road, Orchard, Singapore, 229724

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Ascott Orchard Singapore is located in area / city Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Ascott Orchard Singapore

No. 11 Cairnhill Road, Orchard, Singapore, 229724
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Lobby Ascott Orchard Singapore
Lobby 2 Ascott Orchard Singapore

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Overview of Ascott Orchard Singapore

Ascott Orchard Singapore exudes a sophisticated charm, blending modern design with a touch of classic elegance. The atmosphere is one of relaxed luxury, making it an ideal retreat in the heart of Singapore's vibrant Orchard Road. The surrounding neighbourhood is known for its upscale shopping, dining, and entertainment options, offering a dynamic and exciting urban experience.

Located on Orchard Road, Ascott Orchard Singapore provides unparalleled access to Singapore's premier shopping district. Major department stores, designer boutiques, and entertainment venues are just a short walk away. The hotel is also conveniently located near public transport, making it easy to explore other parts of the city.

Ascott Orchard Singapore distinguishes itself through its commitment to providing exceptional comfort and convenience. Whether you're travelling for business or leisure, you'll find everything you need for a memorable stay. The hotel's central location and luxurious amenities make it a top choice for discerning travellers.

Ascott Orchard Singapore

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

Ascott Orchard Singapore Facilities

Featuring 220 rooms in total, Ascott Orchard Singapore offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The facilities at Ascott Orchard Singapore cater to a wide range of guests. Families will appreciate the spacious suites and kid-friendly amenities, while digital nomads can take advantage of the high-speed internet and comfortable workspaces. Groups travelling together will find the connecting rooms and communal areas ideal for socialising. Leisure travellers can relax by the pool or indulge in a spa treatment.

The accommodation provides a range of facilities and amenities for guests, including AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi.

Each room is designed with comfort in mind, featuring plush bedding, a well-lit workspace, and complimentary high-speed Wi-Fi. The bathrooms are modern and well-appointed, with luxurious toiletries and fluffy towels. In-room conveniences include a mini-fridge, coffee maker, and a flat-screen TV with cable channels.

All of these facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

What to Expect When Staying at Ascott Orchard Singapore

The ambience at Ascott Orchard Singapore is generally quiet and refined, providing a peaceful escape from the bustling city. Mornings are typically calm, with guests enjoying breakfast in the hotel's dining area. Evenings are more vibrant, with guests gathering at the bar or exploring the nearby nightlife.

While specific tours may vary, Ascott Orchard Singapore often offers curated experiences to help guests discover the best of Singapore. These may include guided walking tours of Orchard Road, culinary adventures, or cultural excursions to nearby attractions.

When checking in, be sure to have your passport and booking confirmation ready. It's customary to tip hotel staff for exceptional service. When exploring the city, be mindful of local customs and dress modestly when visiting religious sites.

How to Get to Ascott Orchard Singapore

Singapore Changi Airport is a major international airport nearby, offering connections to destinations around the world. From the airport, you can reach Ascott Orchard Singapore in around 30-60 minutes by taxi, depending on traffic. Alternatively, affordable bus connections are available to the city centre, followed by a short taxi or MRT ride to the hotel.

Food Near Ascott Orchard Singapore

Ascott Orchard Singapore may provide a breakfast buffet or a continental breakfast option for guests. Some rooms may also include kitchen or self-catering facilities, allowing you to prepare your own meals. Nearby, you'll find a wide range of cafs, restaurants, and convenience stores.

For a taste of local flavours, try some of Singapore's signature dishes, such as Hainanese chicken rice, laksa, or chilli crab. Budget-friendly options include hawker centres, where you can sample a variety of local delicacies at affordable prices. Mid-range restaurants offer a more refined dining experience, with international cuisines and creative cocktails.

Things to Do Around Ascott Orchard Singapore

Orchard Road is a shopper's paradise, with a wide array of department stores, designer boutiques, and luxury brands. Nearby, you'll find a historic temple, offering a glimpse into Singapore's rich cultural heritage. A riverside park provides a tranquil escape from the city, with scenic walking trails and lush greenery.

For a one-day walkable highlights tour, start with a stroll along Orchard Road, followed by a visit to a nearby museum or art gallery. In the evening, explore a lively night market, where you can sample local street food and browse unique souvenirs. For a two-day extended stay, consider a day trip to a nearby island or a visit to a botanical garden.

Why Ascott Orchard Singapore is Popular Among Travellers

Ascott Orchard Singapore is popular among travellers for its unbeatable location, luxurious amenities, and exceptional service. Repeat visitors often appreciate the hotel's attention to detail and its commitment to providing a memorable stay. The hotel's value-for-money proposition and its unique blend of comfort and convenience make it a top choice for discerning travellers.

Tips for First-Time Visitors

If you're travelling with family, consider booking a spacious suite with connecting rooms. For solo travellers, a deluxe room with a city view may be a good option. When packing, be sure to bring lightweight clothing, as Singapore has a tropical climate. You may also want to pack an adaptor for your electronic devices, as Singapore uses a different electrical outlet than some other countries.

Singapore is a safe and clean city, but it's always a good idea to be aware of your surroundings. English is widely spoken, so communication is generally easy. It's customary to address people by their titles (Mr., Mrs., Ms.) unless they invite you to use their first name.

Best Time to Stay at Ascott Orchard Singapore

The best time to stay at Ascott Orchard Singapore depends on your preferences and budget. The peak season is typically from December to February, when the weather is cooler and drier. However, prices may be higher during this time. The off-peak season is from March to May and September to November, when the weather is more humid but prices are generally lower.

Singapore hosts a variety of local events, festivals, and holidays throughout the year. If you're interested in experiencing a particular event, be sure to plan your trip accordingly. For budget-conscious travellers, the quieter times of year offer the best deals on accommodation and flights.

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All facilities in Ascott Orchard Singapore

Fitness Center Ascott Orchard Singapore
Fitness Center
Common Space Ascott Orchard Singapore
Common Space
Lobby Ascott Orchard Singapore
Lobby
Accommodation Services Ascott Orchard Singapore
Accommodation Services
Exterior Ascott Orchard Singapore
Exterior

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Mobile
  • Multilingual staff
  • Newspaper in lobby

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Accessibilty

  • Disabled access friendly
  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Wheelchair accessible

General

  • AC
  • Non-smoking room
  • Swimming pool
  • Smoking area

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool

Kids and Pets

  • CRIBS
  • Highchairs

Connectivity

  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Children pool

Transportation

  • Parking with surcharge

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Ascott Orchard Singapore

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

General Check-in Instructions

We are going cashless! In order to enhance your guest experience, please note that we will only be accepting the following payment methods: Credit card, debit card, secured online payment, mobile payment, and electronic bank transfer.
Housekeeping is only available from Mondays to Saturdays.
Physical IDs or passports are required for hotel check-ins in accordance with the National Registration Regulations (NRR).
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Ascott Orchard Singapore
220
Number of floors in Ascott Orchard Singapore
20
Another facilities in Ascott Orchard Singapore
Bathrobe, Bathtub, Cable TV, Desk, Hairdryer

Frequently asked question in Ascott Orchard Singapore

What are available facilities at Ascott Orchard Singapore?
There are top facilites at Ascott Orchard Singapore such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ascott Orchard Singapore?
The standard check-in time at Ascott Orchard Singapore is starting from From 15:00 while the latest check-out time is at Before 12:00
How many stars does Ascott Orchard Singapore have?
Ascott Orchard Singapore is a 5.0-star hotel.
How many floors does Ascott Orchard Singapore have?
Ascott Orchard Singapore has 20 floors.
How many rooms does Ascott Orchard Singapore have?
Ascott Orchard Singapore has 220 rooms in total.
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More Reviews from Other Guests in Ascott Orchard Singapore

Overall Ratings & Reviews Ascott Orchard Singapore

Traveloka (376)
Other sources (341)
8.8
Very Good
From 376 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.3

Location

9.2

Service and Facilites

8.8

People often mention about Ascott Orchard Singapore
All
Distance to City Center (5)
Staff Friendliness (5)
Wifi (5)
Bedroom (5)
Bathroom (5)
Surroundings (4)
Accessibility (4)
Family Friendly (4)
Ambiance (4)
Room Space (4)
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Traveler Reviews Ascott Orchard Singapore

Number of reviews per page
20
40
Customer reviews
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Comfortable, with a connecting door to Paragon, Takashimaya, Mandarin Gallery, Lucky Plaza, and Al Fallah Mosque, just a short walk away.
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Accommodation's Reply
10 Dec 2025
Dear T***i,-- Thank you very much for choosing to stay at Ascott Orchard Singapore and for sharing your thoughtful feedback. We are delighted to hear that you found your stay comfortable and that our direct connection to Paragon provided added convenience during your visit.-- Our location is indeed one of our key strengths, offering guests easy access to Takashimaya, Mandarin Gallery, Lucky Plaza and Al Fallah Mosque, all within a short and pleasant walk. It is wonderful to know that this enhanced your experience and made your stay more seamless.-- Thank you once again for your kind comments. We truly appreciate your support and look forward to welcoming you back to Ascott Orchard Singapore for another comfortable and enjoyable stay.-- Warm regards, The management of Ascott Orchard Singapore
Lina S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
just stay at room and enjoy your room with view .. the room is so clean and spacious and next to city centre .. near mrt .. near to shopping centre and everything OMG i want come again to ascott !!! there is a sink n microwave also !!!
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Accommodation's Reply
05 Dec 2025
Dear Lina S, -- Greetings from Ascott Orchard Singapore. -- Thank you very much for taking the time to share your wonderful review following your recent stay with us. -- We are delighted to learn that you enjoyed the cleanliness and spaciousness of your suite, as well as the convenience of our central location close to public transport and major shopping destinations. -- It is also a pleasure to know that the in room amenities such as the sink and microwave added comfort and ease to your stay. As this is a serviced residence, we are heartened that you found the suite layout and facilities well suited to your needs. -- It brings us much joy to learn you will return to stay with us, and we will do all possible to deserve your valued support and trust. --- Thank you for giving us the great pleasure and privilege to have been of service to you and we eagerly look forward to welcoming you back. --- We are at your service, and we wish you well. -- Kind regards, -- The management of Ascott Orchard Singapore
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Great place, spacious room, good access for you who have to visit Mount E frequently
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Accommodation's Reply
17 Nov 2025
Dear G***t, Thank you very much for choosing to stay at Ascott Orchard Singapore and for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed your stay, particularly the spaciousness of the room and the convenience of our location for guests who need to visit Mount Elizabeth Hospital frequently. Your positive comments are truly appreciated and serve as wonderful encouragement for our team as we continue to focus on delivering a comfortable and seamless experience for all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back to Ascott Orchard Singapore in the future. Warm regards, The management of Ascott Orchard Singapore
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good place, all staff so kind and top service.
2 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear M***a, -- Greetings! Thank you for taking the time to review your recent stay at Ascott Orchard Singapore. --- All of us are delighted you had a wonderful stay with us, and you liked the ambiance of our centrally located serviced residence. -- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! – All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! – It has truly been our great pleasure and privilege to have been of service to you, and we sincerely hope Ascott Orchard remains as your choice serviced residence in our city-state. -- We look forward to welcoming back and serving you again soon. – We are at your service, and we wish you well. --- Kind regards, -- The management of Ascott Orchard Singapore
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
The staffs are very friendly and the location is an inch away from the middle of the main Orchard attractions, cafes, and shops. It has a sky bridge to Paragon shopping mall. Definitely a very recommended hotel to stay in Singapore.
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Accommodation's Reply
24 Apr 2025
Dear M***d, -- Greetings! -- Thank you very much for your kind words and for sharing your wonderful experience at Ascott Orchard Singapore. -- We are truly delighted to know that you enjoyed our serviced residence's central location, just steps away from the heart of Orchard Road’s vibrant shopping, dining, and entertainment scene. It is great to hear that you found the direct access to Paragon Shopping Mall via our sky bridge to be convenient and that our team’s friendliness left a positive impression on your stay. -- Your generous recommendation means a great deal to us. We sincerely look forward to welcoming you back for another memorable experience. -- We are at your service and we wish you well. -- Kind regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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2 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings! – Thank you for taking the time to share your feedback. – We are delighted to hear that you enjoyed your stay at Ascott Orchard Singapore. -- Your positive comments are greatly appreciated, and it is wonderful to know that we were able to meet your expectations. – We strive to provide our guests with a memorable and comfortable experience, and your feedback encourages us to continue delivering excellent service. – We look forward to welcoming you back in the future for another enjoyable stay. – We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings from Ascott Orchard Singapore! Thank you for taking the time to review your experience at our serviced rsidence. -- All of us are delighted you enjoyed your stay with us, and you like the ambiance and cleanliness of our suites and facilities. -- We are thrilled to learn you find our location at the fringe of Singapore’s main shopping belt and Masjid Al-Falah convenient and ideal for your trip to our city-state. – We sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a contribution to the success of your stay with us. Thank you for fuelling everyone’s passion to serve! – All of us have truly enjoyed being of service to you, and we sincerely hope Ascott Orchard will now be your choice serviced residence in Singapore. – We look forward to welcoming you back. -- We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
khariza
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 46 week(s) ago
Very comfortable, clean and complete
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Accommodation's Reply
02 Feb 2025
Dear Kharisa, -- Greetings! – Thank you for choosing Ascott Orchard Singapore and for taking the time to review your experience staying at our serviced residence. -- We are delighted you and your lovely family had a fabulous stay with us, and you the ambiance our suites and facilities. – All of us have truly enjoyed being of service to you and your lovely family, and we sincerely hope Ascott Orchard remains as your choice serviced residence in Singapore. -- We earnestly look forward to welcoming you and your family back soon. --- We are at your service, and we wish all of you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 74 week(s) ago
Clean comfortable rooms. Strategic location.
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Accommodation's Reply
31 Jul 2024
Dear S***a, -- Greetings! -- Thank you for choosing our centrally located serviced residence for your recent holiday in our city-state. --- We are delighted you had a fabulous stay with us, and you like our serviced residence’s location at the fringe of Singapore’s main shopping belt. – All of us have truly enjoyed being of service to you and we sincerely hope Ascott Orchard remains as your choice accommodation whenever you are back in Singapore. -- We earnestly look forward to welcoming you back soon. --- We are at your service, and we wish you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
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Andre A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 99 week(s) ago
Room is small especially Toilet was always humid lots of water.
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Accommodation's Reply
25 Jan 2024
Dear Andre Abdi, Greetings. Thank you for taking the time to review your recent overnight stay at our serviced residence and for letting us know you and your lovely wife had a pleasant stay with us. -- With regard to your feedback about the size of the 30sqm Murano suite you booked for your stay, please allow us to share that we have a suite inventory of 9 suite types of varying sizes which includes our dual-key 3-bedrooms Premier suite as we wish to cater to the individual stay requirements of our guests. We seek your kind understanding in this matter. -- All of us have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. -- Thank you for your valued support. -- Kind regards, The management of Ascott Orchard Singapore
Dian Pramana Putra Damanik
icon-origin-TRAVELOKA
9.4
/10
Reviewed 113 week(s) ago
Every time in Singapore colleagues always stay here, the service is very friendly, close to the shopping area.
1 people find it helpful
Accommodation's Reply
25 Oct 2023
Dear Dian Pramana Putra Damanik, Greetings from your friendly team at Ascott Orchard and welcome back! Thank you for your valued support for our premier-luxe serviced residence and for your heartwarming feedback. We are delighted you had another wonderful stay with us . We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road with proximity to many eateries and shopping malls convenient. – We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- All of us truly hope our serviced residence will always remain as your choice accommodation whenever your travels bring you back to our city-state. If there is anything we can assist you with your futures stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. -- As always, all of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. – Kind regards, The management of Ascott Orchard Singapore
Liem Siok Hoen
icon-origin-TRAVELOKA
9.4
/10
Reviewed 138 week(s) ago
Near to mount elizabeth hospital, strategically located in the heart of orchads rd.
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Accommodation's Reply
24 Apr 2023
Dear Liem Siok Hoen, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state and for taking time to review your 3 nights stay with us. We are delighted you and your lovely family had an enjoyable and comfortable 2 nights stay with us.. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- With your experience at our serviced residence, all of us truly hope you will now make Ascott Orchard your choice accommodation whenever your travels bring you and your family back to our city-state, and you will also recommend us to your family and friends back home. --- All of us have truly enjoyed being of service to you and your family, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. Thank you for your valued support. --- Kind regards, The management of Ascott Orchard Singapore
Kenzo
icon-origin-TRAVELOKA
8.0
/10
Reviewed 142 week(s) ago
A very strategic hotel, complete facilities, close to everywhere, especially to Orchard, just a 5 minute walk at the Orcahd Road location. One day definitely stay again. Highly recommend.
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3 people find it helpful
Accommodation's Reply
29 Mar 2023
Dear Katam Wiragung, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state nd for taking time to review your 3 nights stay with us. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance and cleanliness of our suites and facilities. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- It brings us much joy to learn you shall be returning to stay with us and we are truly grateful for your valued support. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
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hermawan h. s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 143 week(s) ago
Lokasi yang tepat, dekat Orchard, ada jalan tembusan dari lantai 4 langsung ke Paragon Mall dan juga ke Mesjid Alfalah
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Accommodation's Reply
21 Mar 2023
Dear Hermawan Herjuno Sugondho, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you and your lovely wife had an enjoyable and comfortable 3 nights stay with us. We are indeed heartened to learn you find the link-bridge connecting our residence to Paragon convenient and having Masjid Al-Falah next to our residence an added value to your stay with us. With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever you are back in Singapore and that you will recommend us to your family and friends. Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife. We earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish both of you well. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Gita S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 161 week(s) ago
Clean and sleek room, helpful staffs, generous hotel. Will be back for sure ❤.
1 people find it helpful
Accommodation's Reply
17 Nov 2022
Dear Gita, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our strategically located serviced residence for your recent visit to our city-state. We are delighted you had a great stay with us, and you are impressed with the décor and ambiance of our exclusive Fendi decorated Murano Suite. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. At Ascott Orchard, each guest’s stay experience is very important to all of us, and we shall always endeavor to walk the extra mile to ensure our guests’ stay requirements and satisfaction are well taken care of. We are truly grateful and heartened to learn you shall be returning to stay with us again and we shall do all possible to be deserving of your valued support. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your trust. Kind regards, The management of Ascott Orchard Singapore
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Lianto W. V.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 162 week(s) ago
Clean Hotel. Great location. Perfect for business trip.
2 people find it helpful
Accommodation's Reply
08 Nov 2022
Dear Lianto, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence and for taking time to review your recent 2-nights stay with us serviced residence. We are delighted you had a great stay with us, and you find our strategic location at the fringe of bustling Orchard Road convenient. We are indeed thrilled to learn you are impressed with the cleanliness and ambiance of our suites and facilities. With your recent stay experience at our serviced residence, all of us truly hope Ascott Orchard will now be your choice lodging whenever your travels bring you back to our city-state and you will also recommend us to your family and friends back home. If there is anything we may assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance. Thank you for giving us the great pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service ,and we wish you well. Kind regards, The management of Ascott Orchard Singapore
ANDY C. Y. H.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 194 week(s) ago
The hotel was nice and beautiful. But was greeted with a insect on my bed when I check in. When approach staff. Instead of changing room, they sending someone up to clean. Was kind of shock with the service recovery. A high end hotel with a insect.
2 people find it helpful
Accommodation's Reply
31 Mar 2022
Dear Andy, Greetings. We deeply regret to learn you have been very dissatisfied with the service extended by our team and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere wish our team provides professional and helpful service always. We truly appreciate your feedback and following your feedback, we would like to assure you our Guest Service management team shall be investigating, and we shall focus our efforts in the areas we lack, in addition to counselling our team member concerned. All of us truly hope you will give us an opportunity to recover your lackluster experience and allow us to change your impression of our service. Kind regards, The management of Ascott Orchard Singapore
ROZAIME B. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 196 week(s) ago
The room really clean and up to my standard. Love the environment and atmosphere. Even the staff are helpful even they go beyond their duties. Well recommendedfor all type of people business, personal or family staycatiion if planning located near orchard area.
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Accommodation's Reply
22 Mar 2022
Dear Rozaime, Greetings from Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. All of us are also truly grateful for your high recommendation for our serviced residence This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. Thank you for making us feel valued too! With your recent experience staying with us, all of us sincerely hope Ascott Orchard be your choice lodging whenever you like a short respite from your busy schedule. It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
Lim Ren Jie Leon
icon-origin-TRAVELOKA
6.7
/10
Reviewed 205 week(s) ago
The floor were dirty and wasn't carpeted. TV was small and remote was spoil. The room has a sound bar which was unique. The toilet was very clean, perfect flow of water. Water was hot enough and it doesn't spray around that wet the whole area. But the toilet windows were translucent so might be quite uncomfortable.
1 people find it helpful
Accommodation's Reply
17 Jan 2022
Dear Lim, Greetings. Thank you for taking time to share your valuable feedback. We deeply regret to learn your lovely family and you did not fully enjoy your stay with us and we sincerely apologise for the disappointment, inconvenience and discomfort by the cleanliness of the floor in the 6th level Studio Premier suite assigned for your stay. Please be assured we have taken note of your feedback and our housekeeping management team shall be investigating and carrying out the needed corrective works. With regard to your feedback on the glass window in our suites, please allow us to share that a one-way privacy film is applied on the windows of our property. We sincerely hope the detractions in your recent stay with us will not prevent you from staying with us again as we truly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, The management of Ascott Orchard Singapore
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Jodie W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
Beautiful room, good facilities (swimming pool and gym open to fully vaccinated guests), great service (especially concierge and check in). We enjoyed having the bathrobes to wear during our stay. The bathtub was spacious. Very enjoyable experience!
1 people find it helpful
Accommodation's Reply
17 Jan 2022
Dear Jodie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your experience staying with us. All of us are delighted you had a great stay with us, and you like the décor and ambiance of our suites and facilities.. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for making feel valued! It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
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Exterior 4 Ascott Orchard Singapore

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Overall Ratings & Reviews Ascott Orchard Singapore

Traveloka (376)
Other sources (341)
8.8
Very Good
From 376 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.2

Meal

8.3

Location

9.2

Service and Facilites

8.8

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Distance to City Center (5)
Staff Friendliness (5)
Wifi (5)
Bedroom (5)
Bathroom (5)
Surroundings (4)
Accessibility (4)
Family Friendly (4)
Ambiance (4)
Room Space (4)
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Traveler Reviews Ascott Orchard Singapore

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Customer reviews
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Comfortable, with a connecting door to Paragon, Takashimaya, Mandarin Gallery, Lucky Plaza, and Al Fallah Mosque, just a short walk away.
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Accommodation's Reply
10 Dec 2025
Dear T***i,-- Thank you very much for choosing to stay at Ascott Orchard Singapore and for sharing your thoughtful feedback. We are delighted to hear that you found your stay comfortable and that our direct connection to Paragon provided added convenience during your visit.-- Our location is indeed one of our key strengths, offering guests easy access to Takashimaya, Mandarin Gallery, Lucky Plaza and Al Fallah Mosque, all within a short and pleasant walk. It is wonderful to know that this enhanced your experience and made your stay more seamless.-- Thank you once again for your kind comments. We truly appreciate your support and look forward to welcoming you back to Ascott Orchard Singapore for another comfortable and enjoyable stay.-- Warm regards, The management of Ascott Orchard Singapore
Lina S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
just stay at room and enjoy your room with view .. the room is so clean and spacious and next to city centre .. near mrt .. near to shopping centre and everything OMG i want come again to ascott !!! there is a sink n microwave also !!!
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Accommodation's Reply
05 Dec 2025
Dear Lina S, -- Greetings from Ascott Orchard Singapore. -- Thank you very much for taking the time to share your wonderful review following your recent stay with us. -- We are delighted to learn that you enjoyed the cleanliness and spaciousness of your suite, as well as the convenience of our central location close to public transport and major shopping destinations. -- It is also a pleasure to know that the in room amenities such as the sink and microwave added comfort and ease to your stay. As this is a serviced residence, we are heartened that you found the suite layout and facilities well suited to your needs. -- It brings us much joy to learn you will return to stay with us, and we will do all possible to deserve your valued support and trust. --- Thank you for giving us the great pleasure and privilege to have been of service to you and we eagerly look forward to welcoming you back. --- We are at your service, and we wish you well. -- Kind regards, -- The management of Ascott Orchard Singapore
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Great place, spacious room, good access for you who have to visit Mount E frequently
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Accommodation's Reply
17 Nov 2025
Dear G***t, Thank you very much for choosing to stay at Ascott Orchard Singapore and for taking the time to share your kind feedback with us. We are delighted to know that you enjoyed your stay, particularly the spaciousness of the room and the convenience of our location for guests who need to visit Mount Elizabeth Hospital frequently. Your positive comments are truly appreciated and serve as wonderful encouragement for our team as we continue to focus on delivering a comfortable and seamless experience for all our guests. Thank you once again for sharing your experience. We look forward to welcoming you back to Ascott Orchard Singapore in the future. Warm regards, The management of Ascott Orchard Singapore
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Good place, all staff so kind and top service.
2 people find it helpful
Accommodation's Reply
28 Apr 2025
Dear M***a, -- Greetings! Thank you for taking the time to review your recent stay at Ascott Orchard Singapore. --- All of us are delighted you had a wonderful stay with us, and you liked the ambiance of our centrally located serviced residence. -- We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! – All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! – It has truly been our great pleasure and privilege to have been of service to you, and we sincerely hope Ascott Orchard remains as your choice serviced residence in our city-state. -- We look forward to welcoming back and serving you again soon. – We are at your service, and we wish you well. --- Kind regards, -- The management of Ascott Orchard Singapore
M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
The staffs are very friendly and the location is an inch away from the middle of the main Orchard attractions, cafes, and shops. It has a sky bridge to Paragon shopping mall. Definitely a very recommended hotel to stay in Singapore.
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Accommodation's Reply
24 Apr 2025
Dear M***d, -- Greetings! -- Thank you very much for your kind words and for sharing your wonderful experience at Ascott Orchard Singapore. -- We are truly delighted to know that you enjoyed our serviced residence's central location, just steps away from the heart of Orchard Road’s vibrant shopping, dining, and entertainment scene. It is great to hear that you found the direct access to Paragon Shopping Mall via our sky bridge to be convenient and that our team’s friendliness left a positive impression on your stay. -- Your generous recommendation means a great deal to us. We sincerely look forward to welcoming you back for another memorable experience. -- We are at your service and we wish you well. -- Kind regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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2 people find it helpful
Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings! – Thank you for taking the time to share your feedback. – We are delighted to hear that you enjoyed your stay at Ascott Orchard Singapore. -- Your positive comments are greatly appreciated, and it is wonderful to know that we were able to meet your expectations. – We strive to provide our guests with a memorable and comfortable experience, and your feedback encourages us to continue delivering excellent service. – We look forward to welcoming you back in the future for another enjoyable stay. – We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 38 week(s) ago
Overall, my stay was a pleasant experience. The accommodation had excellent accessibility, with a mall and mosque within a comfortable walking distance. The friendly staff, clean and relaxing environment, and peaceful ambiance made the stay even more enjoyable. It was a convenient and comfortable place, perfect for unwinding after a long day. I would highly recommend it.
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Accommodation's Reply
24 Mar 2025
Dear I***a, -- Greetings from Ascott Orchard Singapore! Thank you for taking the time to review your experience at our serviced rsidence. -- All of us are delighted you enjoyed your stay with us, and you like the ambiance and cleanliness of our suites and facilities. -- We are thrilled to learn you find our location at the fringe of Singapore’s main shopping belt and Masjid Al-Falah convenient and ideal for your trip to our city-state. – We sincerely thank you for your heartwarming compliment for our team’s service. Your compliment brings much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been a contribution to the success of your stay with us. Thank you for fuelling everyone’s passion to serve! – All of us have truly enjoyed being of service to you, and we sincerely hope Ascott Orchard will now be your choice serviced residence in Singapore. – We look forward to welcoming you back. -- We are at your service, and we wish you well. – Best regards, -- The management of Ascott Orchard Singapore
khariza
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 46 week(s) ago
Very comfortable, clean and complete
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Accommodation's Reply
02 Feb 2025
Dear Kharisa, -- Greetings! – Thank you for choosing Ascott Orchard Singapore and for taking the time to review your experience staying at our serviced residence. -- We are delighted you and your lovely family had a fabulous stay with us, and you the ambiance our suites and facilities. – All of us have truly enjoyed being of service to you and your lovely family, and we sincerely hope Ascott Orchard remains as your choice serviced residence in Singapore. -- We earnestly look forward to welcoming you and your family back soon. --- We are at your service, and we wish all of you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 74 week(s) ago
Clean comfortable rooms. Strategic location.
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Accommodation's Reply
31 Jul 2024
Dear S***a, -- Greetings! -- Thank you for choosing our centrally located serviced residence for your recent holiday in our city-state. --- We are delighted you had a fabulous stay with us, and you like our serviced residence’s location at the fringe of Singapore’s main shopping belt. – All of us have truly enjoyed being of service to you and we sincerely hope Ascott Orchard remains as your choice accommodation whenever you are back in Singapore. -- We earnestly look forward to welcoming you back soon. --- We are at your service, and we wish you well. --- Thank you. -- Kind regards, -- The management of Ascott Orchard Singapore
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Andre A.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 99 week(s) ago
Room is small especially Toilet was always humid lots of water.
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Accommodation's Reply
25 Jan 2024
Dear Andre Abdi, Greetings. Thank you for taking the time to review your recent overnight stay at our serviced residence and for letting us know you and your lovely wife had a pleasant stay with us. -- With regard to your feedback about the size of the 30sqm Murano suite you booked for your stay, please allow us to share that we have a suite inventory of 9 suite types of varying sizes which includes our dual-key 3-bedrooms Premier suite as we wish to cater to the individual stay requirements of our guests. We seek your kind understanding in this matter. -- All of us have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. -- Thank you for your valued support. -- Kind regards, The management of Ascott Orchard Singapore
Dian Pramana Putra Damanik
icon-origin-TRAVELOKA
9.4
/10
Reviewed 113 week(s) ago
Every time in Singapore colleagues always stay here, the service is very friendly, close to the shopping area.
1 people find it helpful
Accommodation's Reply
25 Oct 2023
Dear Dian Pramana Putra Damanik, Greetings from your friendly team at Ascott Orchard and welcome back! Thank you for your valued support for our premier-luxe serviced residence and for your heartwarming feedback. We are delighted you had another wonderful stay with us . We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road with proximity to many eateries and shopping malls convenient. – We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you! --- All of us truly hope our serviced residence will always remain as your choice accommodation whenever your travels bring you back to our city-state. If there is anything we can assist you with your futures stays at our serviced residence, please do not hesitate to contact us as we would be most glad to be of assistance to you. -- As always, all of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. – Kind regards, The management of Ascott Orchard Singapore
Liem Siok Hoen
icon-origin-TRAVELOKA
9.4
/10
Reviewed 138 week(s) ago
Near to mount elizabeth hospital, strategically located in the heart of orchads rd.
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Accommodation's Reply
24 Apr 2023
Dear Liem Siok Hoen, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state and for taking time to review your 3 nights stay with us. We are delighted you and your lovely family had an enjoyable and comfortable 2 nights stay with us.. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- With your experience at our serviced residence, all of us truly hope you will now make Ascott Orchard your choice accommodation whenever your travels bring you and your family back to our city-state, and you will also recommend us to your family and friends back home. --- All of us have truly enjoyed being of service to you and your family, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish all of you well. Thank you for your valued support. --- Kind regards, The management of Ascott Orchard Singapore
Kenzo
icon-origin-TRAVELOKA
8.0
/10
Reviewed 142 week(s) ago
A very strategic hotel, complete facilities, close to everywhere, especially to Orchard, just a 5 minute walk at the Orcahd Road location. One day definitely stay again. Highly recommend.
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3 people find it helpful
Accommodation's Reply
29 Mar 2023
Dear Katam Wiragung, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our serviced residence for your recent visit to our city-state nd for taking time to review your 3 nights stay with us. We are delighted you had an enjoyable and comfortable stay with us, and you like the ambiance and cleanliness of our suites and facilities. We are indeed heartened to learn you find our strategic location at the fringe of bustling Orchard Road convenient. ---- It brings us much joy to learn you shall be returning to stay with us and we are truly grateful for your valued support. All of us have truly enjoyed being of service to you, and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
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hermawan h. s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 143 week(s) ago
Lokasi yang tepat, dekat Orchard, ada jalan tembusan dari lantai 4 langsung ke Paragon Mall dan juga ke Mesjid Alfalah
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Accommodation's Reply
21 Mar 2023
Dear Hermawan Herjuno Sugondho, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you and your lovely wife had an enjoyable and comfortable 3 nights stay with us. We are indeed heartened to learn you find the link-bridge connecting our residence to Paragon convenient and having Masjid Al-Falah next to our residence an added value to your stay with us. With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever you are back in Singapore and that you will recommend us to your family and friends. Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife. We earnestly look forward to welcoming you back and be of service to you again. We are at your service, and we wish both of you well. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Gita S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 161 week(s) ago
Clean and sleek room, helpful staffs, generous hotel. Will be back for sure ❤.
1 people find it helpful
Accommodation's Reply
17 Nov 2022
Dear Gita, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our strategically located serviced residence for your recent visit to our city-state. We are delighted you had a great stay with us, and you are impressed with the décor and ambiance of our exclusive Fendi decorated Murano Suite. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. At Ascott Orchard, each guest’s stay experience is very important to all of us, and we shall always endeavor to walk the extra mile to ensure our guests’ stay requirements and satisfaction are well taken care of. We are truly grateful and heartened to learn you shall be returning to stay with us again and we shall do all possible to be deserving of your valued support. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. Thank you for your trust. Kind regards, The management of Ascott Orchard Singapore
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Lianto W. V.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 162 week(s) ago
Clean Hotel. Great location. Perfect for business trip.
2 people find it helpful
Accommodation's Reply
08 Nov 2022
Dear Lianto, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence and for taking time to review your recent 2-nights stay with us serviced residence. We are delighted you had a great stay with us, and you find our strategic location at the fringe of bustling Orchard Road convenient. We are indeed thrilled to learn you are impressed with the cleanliness and ambiance of our suites and facilities. With your recent stay experience at our serviced residence, all of us truly hope Ascott Orchard will now be your choice lodging whenever your travels bring you back to our city-state and you will also recommend us to your family and friends back home. If there is anything we may assist you with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance. Thank you for giving us the great pleasure of being of service to you. We earnestly look forward to welcoming you back. We are at your service ,and we wish you well. Kind regards, The management of Ascott Orchard Singapore
ANDY C. Y. H.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 194 week(s) ago
The hotel was nice and beautiful. But was greeted with a insect on my bed when I check in. When approach staff. Instead of changing room, they sending someone up to clean. Was kind of shock with the service recovery. A high end hotel with a insect.
2 people find it helpful
Accommodation's Reply
31 Mar 2022
Dear Andy, Greetings. We deeply regret to learn you have been very dissatisfied with the service extended by our team and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere wish our team provides professional and helpful service always. We truly appreciate your feedback and following your feedback, we would like to assure you our Guest Service management team shall be investigating, and we shall focus our efforts in the areas we lack, in addition to counselling our team member concerned. All of us truly hope you will give us an opportunity to recover your lackluster experience and allow us to change your impression of our service. Kind regards, The management of Ascott Orchard Singapore
ROZAIME B. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 196 week(s) ago
The room really clean and up to my standard. Love the environment and atmosphere. Even the staff are helpful even they go beyond their duties. Well recommendedfor all type of people business, personal or family staycatiion if planning located near orchard area.
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Accommodation's Reply
22 Mar 2022
Dear Rozaime, Greetings from Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your recent stay with us. We are delighted you had a wholly enjoyable and comfortable stay with us. We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. All of us are also truly grateful for your high recommendation for our serviced residence This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness. Thank you for making us feel valued too! With your recent experience staying with us, all of us sincerely hope Ascott Orchard be your choice lodging whenever you like a short respite from your busy schedule. It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore
Lim Ren Jie Leon
icon-origin-TRAVELOKA
6.7
/10
Reviewed 205 week(s) ago
The floor were dirty and wasn't carpeted. TV was small and remote was spoil. The room has a sound bar which was unique. The toilet was very clean, perfect flow of water. Water was hot enough and it doesn't spray around that wet the whole area. But the toilet windows were translucent so might be quite uncomfortable.
1 people find it helpful
Accommodation's Reply
17 Jan 2022
Dear Lim, Greetings. Thank you for taking time to share your valuable feedback. We deeply regret to learn your lovely family and you did not fully enjoy your stay with us and we sincerely apologise for the disappointment, inconvenience and discomfort by the cleanliness of the floor in the 6th level Studio Premier suite assigned for your stay. Please be assured we have taken note of your feedback and our housekeeping management team shall be investigating and carrying out the needed corrective works. With regard to your feedback on the glass window in our suites, please allow us to share that a one-way privacy film is applied on the windows of our property. We sincerely hope the detractions in your recent stay with us will not prevent you from staying with us again as we truly hope to welcome you back, giving us an opportunity to recover your trust in our service. Thank you. Kind regards, The management of Ascott Orchard Singapore
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Jodie W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 208 week(s) ago
Beautiful room, good facilities (swimming pool and gym open to fully vaccinated guests), great service (especially concierge and check in). We enjoyed having the bathrobes to wear during our stay. The bathtub was spacious. Very enjoyable experience!
1 people find it helpful
Accommodation's Reply
17 Jan 2022
Dear Jodie, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your experience staying with us. All of us are delighted you had a great stay with us, and you like the décor and ambiance of our suites and facilities.. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for making feel valued! It has been our great pleasure being service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore
Number of reviews per page
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