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JEN Singapore Orchardgateway by Shangri-La

Hotels
8.9
/10
Exceptional
1,915 reviews

What Guests Say About Their Stay

Distance To City Center (19)
Surroundings (16)
Accessibility (15)
Staff Friendliness (14)
andy s.
9.4
/ 10
I stayed here for 6 days. The hotel was so good, clean, and comfortable also. I booked a twin room, then I requested a king bedroom. The swimming pool was awesome, rooftop, and there's a nice pool for kids. The hotel is connected with Orchard Gateway/Orchard Central Mall, so it's so easy to find many kinds of food here, also very near to 313 Somerset. MRT is very close also, just go down with the lift hotel, then you’ll find MRT Somerset. Also, when you walk to the street, there were many shopping areas, because it is in Orchard Street. Overall it was nice and perfect. I went with my wife and 1 kid (3 years old).
R***l
9.4
/ 10
Got into a problem with the room size and the staff really helped me a lot with it. Sorted the problem in no time, he even gave me a discount. 10/10 would come back!
R***a
9.7
/ 10
Please, the Malaysian staff are very friendly and helpful, the hotel is comfortable, very clean and close to everywhere 👍🏻
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mulyanah
10.0
/ 10
Location is good for holiday or business trip. Only a few steps away to MRT Sommerset and bus shelters. Room is great. Service is excellent.
Vanny R.
8.5
/ 10
Good location right at Gateway Mall connected to 313. The room was nice and clean. Friendly and helpful staff. Due to room availability, I could check in early.
In the Area
See Map
277 Orchard Road, Orchard, Singapore, 238858

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around JEN Singapore Orchardgateway by Shangri-La

277 Orchard Road, Orchard, Singapore, 238858
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Location


JEN Singapore Orchardgateway by Shangri-La is a hotel in a good neighborhood, which is located at Orchard.

The hotel is located only 0.76 km away from Dhoby Ghaut MRT Station.

Not only well positioned, but JEN Singapore Orchardgateway by Shangri-La is also one of hotels near the following Orchard Gateway within 0.03 km and 313@Somerset within 0.04 km.

About JEN Singapore Orchardgateway by Shangri-La

Are you a shopaholic? Staying at JEN Singapore Orchardgateway by Shangri-La will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, JEN Singapore Orchardgateway by Shangri-La provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at JEN Singapore Orchardgateway by Shangri-La, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from JEN Singapore Orchardgateway by Shangri-La exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

JEN Singapore Orchardgateway by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at JEN Singapore Orchardgateway by Shangri-La.

As part of JEN Singapore Orchardgateway's ongoing efforts to create a comfortable and safe environment for our guests, the hotel has embraced a series of enhanced safety standards and precautionary measures under our “Shangri-La Cares” commitment. These hygiene and safe management measures include increased cleaning and sanitising frequency for high touch points areas, use of medical grade sanitisers and disinfectants, contactless check-in and check-out and maintaining safe distancing at all public areas of the hotel. Learn more about our Shangri-La Cares commitment at shangri-la.com/cares.

JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment and is awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas.

As part of our unrelenting commitment to providing the safest possible environment for our guests, you will be cared for by our fully vaccinated team when you next visit us.

All facilities in JEN Singapore Orchardgateway by Shangri-La

Others JEN Singapore Orchardgateway by Shangri-La
Others

Hotel Services

  • Concierge
  • Money changer
  • Medical service
  • Express check-out
  • Laundry service
  • Tours
  • 24-hour security
  • 24-hour Receptionist

Public Facilities

  • Early check-in
  • Parking
  • Room service
  • Coffee shop
  • Safety deposit box
  • Restaurant
  • 24-hour room service

Food and Drinks

  • Buffet breakfast
  • Continental breakfast

Transportation

  • Car rental
  • Valet parking

Things to Do

  • Health club
  • Massage

General

  • AC

Accessibilty

  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in JEN Singapore Orchardgateway by Shangri-La

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 15:00
Check-out:
12:00 - 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking
Check-In / Check-Out Time
From 15:00 - 15:00 - to 12:00 - 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at JEN Singapore Orchardgateway by Shangri-La
499
Number of floors in JEN Singapore Orchardgateway by Shangri-La
10
Another facilities in JEN Singapore Orchardgateway by Shangri-La
Concierge, Money changer, Medical service, Express check-out, Laundry service

Frequently asked question in JEN Singapore Orchardgateway by Shangri-La

What are available facilities at JEN Singapore Orchardgateway by Shangri-La?
There are top facilites at JEN Singapore Orchardgateway by Shangri-La such as AC, Restaurant, 24-Hour Front Desk, Parking. (some may require extra charges)
What is normal check-in & check-out time at JEN Singapore Orchardgateway by Shangri-La?
The standard check-in time at JEN Singapore Orchardgateway by Shangri-La is starting from 15:00 - 15:00 while the latest check-out time is at 12:00 - 12:00
Does JEN Singapore Orchardgateway by Shangri-La provide breakfast?
Yes, JEN Singapore Orchardgateway by Shangri-La provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does JEN Singapore Orchardgateway by Shangri-La have?
JEN Singapore Orchardgateway by Shangri-La is a 0.0-star hotel.
How many floors does JEN Singapore Orchardgateway by Shangri-La have?
JEN Singapore Orchardgateway by Shangri-La has 10 floors.
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More Reviews from Other Guests in JEN Singapore Orchardgateway by Shangri-La

9.0
Exceptional
From 1,006 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JEN Singapore Orchardgateway by Shangri-La

Number of reviews per page
20
40
Top reviews
Judy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very central location easy to go shopping and food places. Next to MRT entrance and also shopping mall.
Savio Jude
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

M
Paul
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing pool which is the real selling point of the hotel. Rooms are on the small size for some of the cheaper rooms, but clean and comfortable. Breakfast can get very bus, otherwise good offering is made.
Foo Bang
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location, above shops and mrt station. Comfortable stay. Nice pool.
Yihyi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained. Would love to stay with the hotel again.
Read More
Yee Yin
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone
Les
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Our overall stay was magical! Special thanks to Rebecca, who ensured our stay was extra special!
Nola
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent facilities and very convenient to shopping and MRT
Jacqueline
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fantastic quiet rooms. Well located to grab things from 7 Eleven or the other many stores downstairs. Beautiful rooftop pool too.
Charlotte
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom. Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.
Read More
Deborah
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Jen’s by Shangri-La is wonderful place to stay, so close to shops and transport. It makes getting around Singapore a breeze. All the shops and I mean shopping centres are world class as are the amazing brands and experiences. The rooftop bar is a let down, which is really disappointing when the view across to Marina Bay Sands is awe inspiring
Read More
Debra
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Lovely hotel in the shopping area of Singapore. MRT right next door making it easy to get around. Friendly staff and wide range of food options for the breakfast.
Grandage Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location so close to MRT
Andrew
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Fantastic location. Clever use of space. Clean and functional.
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel location is fantastic with the Somerset MRT station below, staff welcomed us in the morning when we arrived from the airport and stored our luggage and allowed us to access the pool and shower facilities early which was convenient. Breakfast options are excellent
Robert
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good hotel in a convenient location. Breakfast was good, room basic but very clean and tidy
Adrian van der
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Modern, clean, friendly
Gek Choo
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Wanted a mini stayca to recharge and decompress from life and im so glad that i chose Hotel Jen; check in was a breeze and was very kindly given early check in and late check out. Booked myself with lounge access too and enjoyed their coffee, cookies and breakfast for the next day. Will be back for more again :) thank you Hotel Jen! P.S: The pool was nice but there were too many kids playing noisily, screaming and somersaulting into the pool. Will be good if lifeguard or management can speak to their parents as they are disturbing the rest of the hotel guests at the pool.
Read More
Gaurav
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good service and very well located
Lawrence Tin-Lai
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very good
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 JEN Singapore Orchardgateway by Shangri-La

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,006 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews JEN Singapore Orchardgateway by Shangri-La

Number of reviews per page
20
40
Top reviews
Judy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very central location easy to go shopping and food places. Next to MRT entrance and also shopping mall.
Savio Jude
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

M
Paul
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Amazing pool which is the real selling point of the hotel. Rooms are on the small size for some of the cheaper rooms, but clean and comfortable. Breakfast can get very bus, otherwise good offering is made.
Foo Bang
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great location, above shops and mrt station. Comfortable stay. Nice pool.
Yihyi
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I was there with my 7yo for a week. It was our second stay with Jen Orchard Gateway. We love everything about the hotel. From the great location with direct access to MRT, lovely staff, nice breakfast buffet, well designed room, nice swimming pool with pool side lounge. Everything is clean and well maintained. Would love to stay with the hotel again.
Read More
Yee Yin
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room is clean and bright. Not much of a view for my room. Separate toilet and shower cubicle. Have to wear your clothes outside so not much privacy if not alone
Les
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Our overall stay was magical! Special thanks to Rebecca, who ensured our stay was extra special!
Nola
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent facilities and very convenient to shopping and MRT
Jacqueline
icon-Business
Business
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Fantastic quiet rooms. Well located to grab things from 7 Eleven or the other many stores downstairs. Beautiful rooftop pool too.
Charlotte
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great location right in the heart of a shopping district. Room was practical for a city hotel with a comfortable bed, not much privacy in the frosted glass bathroom. Rooftop pool was a huge benefit and turned out to a good vantage point to watch the fireworks. They were also really flexible at check out, allowing us to use the pool and shower facilities before our evening flight.
Read More
Deborah
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Jen’s by Shangri-La is wonderful place to stay, so close to shops and transport. It makes getting around Singapore a breeze. All the shops and I mean shopping centres are world class as are the amazing brands and experiences. The rooftop bar is a let down, which is really disappointing when the view across to Marina Bay Sands is awe inspiring
Read More
Debra
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Lovely hotel in the shopping area of Singapore. MRT right next door making it easy to get around. Friendly staff and wide range of food options for the breakfast.
Grandage Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Great location so close to MRT
Andrew
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Fantastic location. Clever use of space. Clean and functional.
Karen
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel location is fantastic with the Somerset MRT station below, staff welcomed us in the morning when we arrived from the airport and stored our luggage and allowed us to access the pool and shower facilities early which was convenient. Breakfast options are excellent
Robert
icon-Business
Business
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Good hotel in a convenient location. Breakfast was good, room basic but very clean and tidy
Adrian van der
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Modern, clean, friendly
Gek Choo
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Wanted a mini stayca to recharge and decompress from life and im so glad that i chose Hotel Jen; check in was a breeze and was very kindly given early check in and late check out. Booked myself with lounge access too and enjoyed their coffee, cookies and breakfast for the next day. Will be back for more again :) thank you Hotel Jen! P.S: The pool was nice but there were too many kids playing noisily, screaming and somersaulting into the pool. Will be good if lifeguard or management can speak to their parents as they are disturbing the rest of the hotel guests at the pool.
Read More
Gaurav
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Good service and very well located
Lawrence Tin-Lai
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very good
Number of reviews per page
20
40