Hilton Madrid Airport

Close to the airport

Awesome personnel

Great staff

Great service!

Bad service

Found food & drinks in fridge from another guest in our room. Had to ask 2x to have it removed.

Airport shuttle was very useful. Stayed there the night before flying out

It was like stepping into a time warp of 80's hotel design. This is a property in desperate need of a gut renovation. In our room alone, A/C, refrigerator, and several outlets were non-functional, and shower water pressure was very low. It's an airport hotel, so I didn't expect much, but maybe more than that...

We stayed there the night before we had to fly out. There many good dining options and amazing buffet breakfast in the morning. We slept great in the beds. The room was very clean. Very happy. I would stay there again.

The property has a free airport shuttle which makes it very convenient. The restaurant was very good.

The only negative comment about the property was the dinning offering inside the hotel. Very limited menu and very expensive for what it was

Nice, clean and easy hotel for airport transiting.

Lovely entrance with fireplace. Lovely room decor and comfortable beds. l did not like the all glass bathroom sink. Slow food service in bar and it wasn't that crowded at the time. We had early flight and were surprised to come to the lobby at 6:15 AM to find everything dark. It all opens at 7AM. Service was variable, from extremely friendly to my husband, allowing him a coffee when we had not paid for breakfast, to less accommodating to my daughter and me arriving 5 min later. Our arrival at the hotel was early from our flight and were allowed to keep our luggage with the concierge until a room was ready, which he hurried to accommodate us. There is a lovely dining room and also spaces to meet other guests staying in the hotel, with tables, to sit before the fireplace, with full bar menu service. Excellent shuttle service to airport.

Good

Great food too!

The only reason I booked this hotel , was because of the indoor pool. After many days of walking around the city I thought it was a great idea to have a relaxed day before returning to my country. Everything was okay until we went to the pool and my Son stepped on something that looked like glass. After I informed the front desk they came and realized that something had broke from the pool. As such they closed the pool and took a picture of my son's foot, that had blood, for the report. I was not even offered a bandaid. I expected better from this Hotel but I guess they don't even take care of their guests.

Good proximity to the airport. High quality hotel. In my opinion, not suitable for those who wants to spend a few days in madrid. Traveling to back and forth can be time and money consuming.

A very nice hotel near the airport. The hotel has been recently renovated and the rooms are spacious and up-to-update. The free shuttle to and from the airport was on time and easy to find/take.

Very close to the Madrid Airport, 12-ish minutes. Booked it last minute due ro a change in flight status: They were very accommodating and offered transportation via shuttle to the airport.

Hotel is conveniently located off highway and easy to get to airport. I would give it a 5 star but the only plug near the bed only works with all the lights on. Since my husband has sleep apnea and has to have his machine plugged in this was not good. It should be stated since the front desk was aware of problem. We have done a lot of traveling and not come across this.