Hostal Gran Vía

Front Staff members horrible attitude, no manners at all, treated you so disrespectful and rude, won’t be staying here again.

The room was perfect. The check in process was very overwhelming, they lock up at night and you can’t get in. Was stuck outside in the pouring rain for over 20 min. I called the number but don’t speak Spanish so the older gentleman at the desk hung up on me. I had to get someone to call for me and put them on speaker to talk to him before being able to get in. I was one of 2 stuck outside in the rain unable to get in. Nowhere on your booking does it say you can’t check in in the evening. Throughout the stay the older gentleman at the front desk was so incredibly rude. But the younger gentleman was so kind and helpful. The lights stay off in the stairwells and hallways and are motion sensored, but the sensors only work sometimes. So a few times I was going up or down 3 flights of stairs in the pitch black. Don’t think i would stay here again.

This hotel is in Pinto, which is about 30 minutes south of central Madrid. There are plenty of transportation options, but it is quite a ways away from the typical touristy things. The benefits are a safe comfortable, and clean hotel room. Friendly service and Good food in the mornings. The neighborhood is walkable, there is a park directly across the street, a market around the corner, lots of restaurants. Theres also a nice church and some artwork to explore. I enjoyed my stay

Excellent location, right opposite a lovely park. Friendly staff. Breakfast included but no hot option.

This is a great hostal with friendly and efficient staff. Clean comfortable rooms and bathrooms. Excellent breakfast. Highly recommend it!

Hostal is located in a quiet community of Pinto near Madrid central. Have to take Renfe train to Sol for 30 mins if you needs to get back to central Madrid. There are shops, restaurants and a Dia supermarket around hostal area. Convenient for stay if you are not looking for site seeing in the Madrid central area. Hostal are by family business, they are all very nice and kind. Room include breakfast, simple options but enough for the morning I think. Room is clean, bed is comfortable. Overall pretty calm to for my stay over there.

Overall great experience

Hotel was extremely clean, nice people, just a bit too small with the 3 single beds, but we knew that before booking, breakfast was very good

Very clean and nice staf! The breakfast wasn´t the best but it´s ok

Good location, good price, nice people, easy to find

I liked everything about this place. People were friendly, helpful and very courteous.

Hice la reservación por error y a los dos minutos la cancelé. Cuando me di cuenta que me había equivocado. Pedí que me apoyaran con el reembolso tanto a Hoteles.com como en el hotel directamente y me decían que si me podían apoyar pero que tenía que hablar directamente la agencia con la que la contraté y la agencia me dijo que si lo hizo, pero que el hotel no daba respuesta de fin, no pude obtener la cancelación, sus políticas eran de no reembolsos, sólo que yo me equivoqué en el hotel tenía varias páginas abiertas y reservé uno que no era. Pensé que iba a haber un poco de comprensión ante la situación, pero pues no la hubo

Bon petit hôtel très bien situé, la chambre que nous occupions était un peu petite. La propreté est irréprochable. Le petit déjeuner est copieux et correct. Un parking est possible pour 15€ la nuit.

Muy bueno todo el desayuno delicioso y el personal muy amable gracias a la familia de este lugar seguro que los visitaremos nuevamente

La habitacion perfecto, el personal insuperable, la limpieza perfecta, la ubicación genial. Si tuviera que poner un pero seria el aparcamiento que es de pago y por los al rededores es dificil aparcar

Habitación limpia. Todo correcto y el desayuno continental estuvo bien.

Muy bien ubicado y cómodo

Perfecto

Habitación limpia y el desayuno correcto.

La habitación muy limpia y el servicio excelente. Vicente es muy amable