Saray Hotel

Great value great pool area

We were a family of four that stayed for three nights at this hotel. It was a great experience. The room was clean and spacious. Amenities were great and the staff was helpful. I would recommend as a place to stay for exploring Granada.

Great location

I have only one word to describe this hotel, but I have to repet it three times: excellent, excellent, excellent!!!!!

Very clean, great service

Spacious rooms

Nice and beautiful hotel.

The rooms are big with high ceilings, comfortable beds, everything was clean and overall a good experience. The only criticism I have is that there was no free drinking water in the room. There was water in the minibar fridge but non that appeared to be free and readily available. That aside our stay was very pleasant.

BELLO ES HOTEL,PERSONAL MUY PROFESIONAL,EL BUFFET DE DESAYUNO MUY VARIADO Y DE MUY BUENA CALIDAD.

This hotel was frankly much nicer than I expected. The room itself was quite spacious. The staff were helpful and I would say it was excellent value for money. The location was fine: it was not far from most places in Granada city areas one would want to visit on a 3-4 days trip. The room had a mini bar, but also some snacks sitting by the TV. The snacks are not complementary, which is fine. Just a bit confusing since I did not see a sign outlining prices. Not a big deal. Overall would definitely recommend.

Very disappointing experience. Due to a clear technical error in the booking app, my reservation date was shifted by one week. I contacted support immediately, but neither the hotel nor the platform helped, and I was forced to pay twice for something that was not my fault. After check-out, the receptionist told me not to drive to Alhambra due to Semana Santa and assured me I could leave my car in the parking. I trusted this advice and paid for a full day, but a few hours later I received an aggressive call demanding I return immediately or my car would be towed. Because of this, I had to interrupt my visit to the Alhambra, which I had booked weeks in advance and traveled specifically to see. I lost the main purpose of my trip. When I returned, the parking was almost empty, which made the situation even more frustrating. Very poor customer service, misleading information, and completely unacceptable staff behavior. I would strongly not recommend this hotel.

Location was good. Parking available but chargeable. Breakfast was good.

Perfect place to stay in Granada, we really enjoyed it! Comfortable room, very clean. Friendly staff. Recommended!

Good hotel

People are super friendly and nice

Excelentes habitaciones y personal muy amable. Cada vez que voy a Granada intento quedarme en este mismo hotel.

Parking was full so had to park in underground parking 5 minutes away.

The room was very clean and the location really convenient

Great hotel

Avoid this hotel, this hotel should not even be on Expedia! Picture of the bar on the listing is deceiving but the hotel is old, smells like cigarettes and outdated. Overall a very disappointing stay with very bad customer service. Car was damage in the garage with no one taking any sort of responsibility, hotel was under construction so no pool but we were not notified before our arrival, lobby and common areas smelled like cigarette. Do yourself a favor and skip this hotel as there are so many other options that are better in Granada.