Club Palm Bay

Exceptionally Helpful Staff

The pool is fantastic and the staff are extremely warm and welcoming. The gardens are pretty and our room was spacious, clean and the air conditioning, bed and shower were all good. The entertainment amenities (bikes, golf, tennis, games room etc) are very dated and could use a refresh - but we were mainly there for the pool and to break up the journey to Wilpattu after flying into Colombo, so it was fine for us and what we needed. There is nothing around the resort so best to book the all-inclusive or half board unless you have a driver.

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Good food and entertainment

location is good.. rooms are in good quality... but service is very poor.. not recommending this hotel to any one...

No essential room amenities like toothbrush/toothpaste/shaving equipment.

Swimming pool and arrangement of garden is good. Cleanliness of pool has to be considered as crow birds are bathing always

While the food was quite good, the hotel itself is old and tired and most of the service staff do not know what service is...the pool bar has 1 menu card so you have to wait till the next table chooses their food..1 steward for the entire pool bar as well..great facilities for water sports in the pool..a mini BB court..mini golf, futsal etc..all that is good but with large crowds like on that holiday weekend the pool gets pretty full and also pretty dirty...

Property is nice and clean. There was a delay in checking as hotel was over crowded.

It's a very old resort and the facilities have not been updated in ages. Most of the food at the buffet is horrible, food you order via room service is horrible and takes more than an hour to arrive, and most of the staff cannot speak in English. The WiFi has a reasonable speed (around 8 Mb/s download), however is shared between 3 rooms at a time so if anyone else is on the network you are screwed.

I hope I have selected the correct images . It was great time there though short . Staff were very friendly and helpful. I must congratulate for having a good mixture of members from the Sinhalese and Tamil community

Very nice hotel close to the sea and the lagoon. Wish to have an another holiday

Spacious clean rooms, enormous pool. Brilliant for kids with a shallow section all the way around the edge. Only downside to the pool is that there was very little shade in the water (plenty of shade on the side if you wanted it). Staff all super friendly and helpful with our two kids (ages 2.5yrs and 7 months). Very little to do in the vicinity (a couple of restaurants nearby - we rated Tao - a 5 min walk south), but a couple of enterprising tuktuk drivers outside the gate will take you on local tours for a small fee. or local tour guides can take you on 2-3 day tours (a/c minibus) further afield to some of the more popular sights. Buffet extensive with a good variety of food.

Nice place . we enjoyed to the max. The place was nice. We were allocated a room as per our request. It is a very calm and quite place. food was excellent.

Excellent place. Felt good and welcome by all staff. A mini town on it's own makes it a wonderful place

We enjoyed our stay at Club Palm Bay as a family. Good food, service and comfort.

Nice hotel. We got a very reasonable price for our booking. Rooms are very good and spacious. Food is nice too. Well maintained garden and over sized swimming pool are iconic. Nice stay, but late checkout was not possible, although the booking is included a free 2 hour late checkout.

Enjoyed a 2 night stay at this hotel and was given a lovely big room with comfortable furniture although the bathroom could have been better. The range of sports facilities on offer was impressive and the swimming pool was much larger than average. However, the hotel is situated under the flight path of aircraft approaching the nearby international airport and there is occasional noise day and night from the low flying planes. WiFi in the lobby and restaurant area is good but the signal does not extend to the room. Young pool attendants looked thoroughly bored with life at the pool side which did not look good. But worst of all.... you can`t get a filter coffee at the breakfast buffet......only instant coffee from small sachets. That is disgraceful. Yes there are lots of things to enjoy at this hotel but with better trained staff and stronger management this could be a GREAT hotel.

Surrounding lagoon is fantastic. Reasonable rates and friendly staff..worth stay

This is a lovely resort, quiet, relaxed atmosphere, lovely gardens and walks around the lagoon which the resort backs on to. The grounds are well cared for and full of local birds, mammals and reptiles. There was plenty of choice in the buffet restaurant although a lot of the dishes were very spicy and the bar prices were very reasonable. We stayed here 12 years ago and by a strange fluke we were allocated the same room. overlooking the lagoon. It was very comfortable, spacious and spotless. The staff were, without exception, polite and attentive, helpful and very friendly. Any minor problems were dealt with immediately. Our room had been freshly painted and the bathrooms were new but some of the fabric of the resort did need attention, particularly around the pool and it is worth noting that the causeway connecting to the hotel from the south has been washed away, meaning a longer journey north and then returning south along a narrow lane following the coast. The resort is therefore quite isolated with one restaurant and a couple of gift shops adjacent.There is no longer a beach to speak of as a sea wall has been constructed. The hotel is providing a rowboat ferry across the mouth of the lagoon where the road was and tuktuks can be hired to get into town! We are told that the road will be rebuilt but that could take years!