Renaissance Zürich Tower Hotel

Good rooms. Good location for public transport

No AC in the property! Swiss government rules apparently. Pillows not good enough for the price and rating. Room dirty in various places.

This is a nice hotel. Staff were friendly, patient, knowledgeable, helpful and attentive. Every staff member that I interactacted with are multilingual...Very impressive. For your convenience there is a grocery store and pharmacy less than a 5 minute walk from the hotel. The tram is also about a 2 minute walk from the hotel. My room had a sink with a slow drain. This tends to be a common problem wherever I stay. Inconvenient for sure. The bed in my room had an awkward, downward slant toward the headboard. Also Inconvenient. The breakfast buffet was nice, however, they need to ensure that hot items stay hot instead of room temperature. I recommend staying here despite the problems I encountered and I will stay here again.

The check in was smooth and efficient. The front office was more than helpful with any questions. The rooms look brand new and spacious convenient location

Love the location in relation to the trains! Very easy to access.

It was a really good experience for our family! Service was excellent! Everybody at the desk was helpful and kind! Breakfast was really good! We stayed in the recently renovated room, it was clean and nice! Highly recommend the hotel!

Flawless stay from start to finish! Spotless, comfy bedding, friendly personnel, convenient location to the tram. The hotel exceeded our expectations in every way!

Close to the train stop, otherwise isolated

The hotel is perfectly located near the tram and train, and I enjoyed the lovely sauna and fitness room. The staff was also friendly and accommodating.

the hotel is new but it wasn’t that clean

Absolutely wonderful

The hotel was good and had nearby metro or tram to everywhere We had access to lounge and some food all the day and coffee The staff where nice and helpful The bed and pillows so comfortable

The hotel is in an area about 10 minutes from downtown Zurich which was easily accessible by tram which is a block away. The room accommodations and property were comfortable and tastefully decorated. The staff was pleasant, professional and accommodating. Upon check-in, we were offered water and provided with a local map indicating transportation and nearby dining options. Another rep was helpful in assisting me to print out a voucher needed for a tour when the hotel's sole guest computer wasn't functioning. Following departure, my request for my final charges was promptly answered as well as follow up regarding a lost item. They even called me from Zurich to discuss potentially shipping the item which I consider going above and beyond in customer service.

Definitely not 5 star, I would say high 3 to 4 star, - All staff helpful and friendly, they try their best - Cleaning could be better though, reception area could do with a clean and update, dust, fingermarks on back of computers on display etc., If your gong to have a large book art display in lobby then keep it tidy and intact, please don't brush off food residue from the dining tables on the floor! - Hotel needs updating in public area, carpets definitely need changing in all hallways, painting and decorating needed on walls, brightening the atmosphere around hotel as its dark and dull, the rooms are ok but bathrooms need attention to decor also, outdated interior - AC is rationed as the country try to reach net zero, not great when your on holiday and can't breath in the humidity!, so AC is obviously limited in public areas, perhaps they need to focus on using less plastic etc., and explore other ways to reduce carbon footprint, poor staff sweating in hot restaurants etc ! - Tourists are told AC not working, they must think tourists are stupid...perhaps they should warn tourists before we visit the country! - Birds enter hotel lobby, roam freely in dining breakfast area doors left open, I informed the staff they seemed to accept it was normal, flies and insects buzzing around breakfast buffet too, sitting on the food, awful really, I could not eat there, very poor if they think they are 5 or even 4 star, I don't expect that in a one star hotel. - Hotel management need to

Really enjoyed our stay

Far from everything and house keeping didn’t clean well

Good property ! Close to the station

The receptionists in the hotel are not respectful. Way below expectations!

Staff are very friendly. Exceptional property!

No ice for 175+ rooms! Terrible phone and room service communication…. Request for towels forgotten once… Nice people… Don’t always understand English…