Bluegreen Vacations Fountains, Ascend Resort Collection

The rooms are vary spacious and comfortable. The property was very prety and clean. The pool could be a larger for the size of the facility.

Responded to needs for room right away. Friendly. Nice amenities

This is a beautiful property with excellent amenities, but it fails in the professionalism department. Our stay was nice except for Wi-Fi issues that persisted over 7 days. Biggest slam was learning they had a workaround for us on day 1 but only actually offered it the day before checkout. (Nearly 2 week stay). When things go well, it’s excellent. When there is a question or problem, it’s out of the hands of whoever you talk to. Wi-Fi? That’s an engineering problem… I am only authorized to do X… 12;00 checkout authorized? Door knocks from progressively larger people every 10-20 min from 10 am… siloed management and not great communication between really any of those silos, and really within them other than probably training how to always say “no” politely. The regular employees are all great but held back by their “marching orders” coming down the chain, If you can summon your rudest inner Karen or just immediately (and politely) ask for a manager the instant something is wrong, you will have an exceptional stay and problems will be resolved or viable workarounds will be given to you. Just know that the normal employees are typically not allowed to present those workarounds. Construction was going on the whole time but posed no real issue at all other than being the likely cause of the Wi-Fi outage. Had that not happened, we would give 5 stars across the board except service. The Wi-Fi issues just exposed why this is their only current flaw. Just bad communication.

Very old time sharing buildings, however, they did update the furnitures, which makes our stay more comfortable. otherwise it’d be a disaster to stay there for such price.

The room was large and clean, we didn't have any problems.

Was asked to do a sales presentation when I declined I was treated like I was a beggar.

The apartment itself was really very nice, but the service was poor — check in was a long wait, then I was told the apartment was not ready for another hour (despite me arriving at 5pm past the check in time promised), the check in agent was very poor and not very welcoming. He didn’t mention anything of importance, I had to ask a manager for a room as he was not helpful. There was no cleaning offered during the stay, they put me on a text list but the agent at check in didn’t tell me I would have to send messages to international number for help at $2.50 per message — such a poor system, it should instead be on a platform like WhatsApp not with text message. The apartment upon arrival had barely any soap, they had not refilled the containers — a small thing which was not acceptable for this price point. Overall, it was a 4/5 stay which came down to 2.5-3/5 after the staffing issues which made me feel like it was a budget chain hotel not a bespoke resort.

Our shower pipe wasn’t the best and acted up and we were showering with scorching hot water .

The property was very nice & clean. The check in process was a breeze. The pool area is very large & unique.

Hello

Upon arrival I had to pay a additional $112.00 I ask hotel.com would there be anything additional I had to pay and I was told no that everything was paid except the hold for deposit which was $100 also,luckily I had the extra cash.our stay was great hotel was excellent pools clean public bathrooms were very clean i would love to go back here

Is a perfect place for any kind of vacation! Definitely I will book we them again! Great experience

I have always loved Bluegreens never had issues before. This time around service was terrible. We rcvd a room woth a broken balcony door and old decrepid furniture. Then customer service was not professional. NOT VERY FRIENDLY. Inwill not be booking with Blue greens anymore. I was a customer for 8 years.

Resort was pretty nice. Grounds were well kept. Pools were nice. The iced-water dispensers at main lobby, and the outside bars were much appreciated. Our room was nice, but had a couple issues. Guest bathroom sink drain kept popping out of the U-trap...draining sink water on the floor. We told mngt about it first day. They "fixed" it by just popping pipe back into trap. Problem was, it was not a good fit...and kept popping out. Couple other very minor things...but overall a nice stay. Location was a reasonable 15-20 min Uber to either Universal or Disney.

Great customer service and the resort was beautiful

Very friendly staff. Exterior amenities very clean. Easy access to area attractions. Property is working on renovations. Property was dated. Ceramic tile floor in condo very pitted with loose shards throughout the main living space. Broken faucet in guest bathroom. Light fixture in master bathroom shorted. Stress crack across the ceiling of master bedroom. Interior of condo not the cleanest.

It was a great property

The property is nice , convenient to shopping and food options . The rooms could use a really good cleaning. The floors needed to be mopped . Pool area very clean .

Clean and comfortable. We enjoyed the big pool, very family friendly.

Very accommodating. We had issues with a reoccurring clogged toilet the day we arrived and they moved us to a new room no problem. Great pool and environment.