Candlewood Suites PLANO NORTH by IHG

The AC in our room was broken; I don't feel the situation was handled properly. There wasn't any urgency to get it fixed even though we are in Texas. We checked out a day early.

Everything was great

Very nice hotel at a very convenient location

I was pleased with the customer service and the quality of my rooms.

We were having a plumbing issue at our home and needed a place to stay for the night. The hotel was close, nice, price was good and we knew the area as clean and safe

Super spacious room. Friendly staff.

Nice and clean. Great staff

In room right next to front desk, weird to be able to see front desk from peephole in door. Room large but appeared to be missing some furniture. Nicely updated kitchen area and bathrooms. Would stay again in a room further from front desk!

The young lady at the front desk was so nice started our weekend off right

Amazing and awesome hospitality was on point

Check in was satisfactory. If I had not arrived at the property very late, I would have requested another room. Room smelled of cat urine, the bathroom floor was quite dirty and the air conditioner was very loud.

Absolutely way more than I expected!!! Beautiful and super clean, staff very friendly! Amazing!!

Clean and Convenient

MICROWAVE OVEN NOT WORK THEY BROUGHT EXTRA SMALL MICROWAVE TOOK UP SPACE, NEVER GOT HOUSEKEEPING RAN OUT OF TOILET TISSUE!! We got a complaint to quiet down when it was just me and my two kids AND WE WERE NOT LOUD!!! Cars without tags in handicap spaces made it very difficult to me WHO DOES NEED A SPACE AND HAVE MY TAG! And i had to cancel my card because they are charging over $500 for 2 towels that i stained with hair dye. After they already took the $100 deposit plus the 5 day stay!!!

Things could have been better, with the cleanliness. And the smell throughout the hotel, there was trash in the hotel hall way from one of the patrons rooms,as well as unsupervised children.

I always enjoy staying at IHG properties because every time the service is great, the equality of the rooms is top-notch, and the amenities are great as well. Now other people may have different opinions, but it was fine for me.

Safe, clean and quiet! :)

Good

I loved the spacious room and it had the most comfortable bed. The parking was safe and accessible. I loved my stay here and would definitely come back.

Nice property. Very clean but starting to show it's age. Would love to see it have upgraded beds, new carpet, and renovated showers. That said, I would definitely stay again.