DoubleTree by Hilton Houston Medical Center Hotel and Suites

The primary issue was the limited availability of functional elevators, resulting in a protracted and arduous journey to the accommodation.

Had a comfortable stay at the establishment. Clean, well efficient and very well maintained.

Truck was stolen by an obvious "known" theft ring and basically told "it's gone". Hotel never even offered to help, assist, or even acknowledge the incident. Police just wrote it off. Will NEVER stay in this area again. Very sad that we were there for my15 year old grandson's vancer treatment.

Clean and good access to MD Anderson. Shuttle service every hour is very punctual.

All good

Great location near hospitals

83257-0012-33

No charge parking

Good traveling experience.

I loved how walkable it was to MD Anderson and various shopping and eating options. Excellent staff.

All Good

I was locked out of my room and unable to regain access for the entire night. As a result, I was left without a change of clothes or undergarments, had no access to my essential medications, and went without food for the duration of the evening. This experience was not only highly inconvenient, but also distressing and unacceptable—especially considering the basic expectations of comfort, safety, and well-being during a stay.

Stayed in a requested handicap suite the last two days. Then hospital stay of our family member was extended. We added to our stay in this hotel. Then, front desk clerk woke us up knocking at 10:25 pm tonight. Asked me to wait a minute at the door. He didn’t return. I looked down the hall and saw him enter another room. He later called and asked me to come to the front desk. I changed clothes and went to the front desk. We had re-checked-in earlier today and received keys to this smaller room. Deskman said we shouldn’t be in that room, but reissued me keys to the same room. I showed him the Expedia confirmation # and he said it wasn’t their “system”. He promised an undisclosed lower room rate in the morning. I expressed concern over our car parking reservation made with the earlier check-in today. He said he would comp that on yet another “system”. Very disappointing experience during a very stressful family health crisis. Not an effective procedure between Expedia and doubletree. Not a good experience.

very good service

Good stay convenient location for Md Anderson. Couple things it didn’t have anything in gift shop we wanted a couple of Cokes and some Advil and they had none and none at desk. Also for what charge water in room sb free. Gym is great staff very nice bed comfy and room clean.

Love this hotel!

The hotel was clean and staff was friendly, however at night you can hear all traffic outside, I couldn’t get a good nights rest.granted it is down town area. The parking is terrible, the hotel has limited parking, definitely not enough for the amount of people that stay there. They also charge you 25 dollars to park there if you’re lucky enough to get parking at the hotel. If you do not find parking they advice you to park behind the building in the other hotels garage, which supposedly they told us it was 20 dollars for the over night charge, but when we went to pay it ended up being 37 dollars for parking. We’ve never had to pay for parking to stay at a hotel we paid for, but we won’t be staying there in the future.

Let me begin by saying Alejandra, the assistant manager was able to help me, but the main problem was my room was not ready at 3:00 PM because it wasn’t clean yet and they were sold out the night before. I had to wait until 3:45 when Alejandra stepped in. She resolved my room situation. Another problem is that the hotel rents out parking spots to Rodeo patrons NOT STAYING on the property. Parking is extremely limited as it is, and we spent quite a while waiting for a parking spot. Usually, our hotel stay is wonderful, (we have been staying here for over 10 years as we go to the Medical Center). But today was a frustrating experience.

The hotel charge for every possible. We were not informed that we would be getting charged for parking in the hotel parking lot until after paying for our rooms. The parking lot security were really rude. They argued about where some of us couldn’t park. However, there were people that were not stating at the hotel parking over curbs, on grass, and in fire lanes. Then the security told my husband to move his truck to a different spot so they could intentionally get his truck towed. Then after being charged for parking we still woke up with tickets on our truck. The people inside rudely told us we were not allowed to take our food and eat on their tables because we did not buy there. When our kids asked for napkins they were rudely denied any.

Only issue was parking , was charged several times for parking although we stayed at the hotel , certain nights there was no parking and had to park in another hotel and was charged twice 40$ ..