Embassy Suites by Hilton Washington DC Georgetown

Upon arrival we waited 10 min to check in to find out our room with 2 queen beds was given away. We were given a room with a king and pull out couch which had a very thin mattress. When calling for an extra blanket and pillow we were questioned as to why we needed more than the 1 pillow and blanket provided in the closet. We were given an additional 25 dollar voucher for the overall issue which didn’t feel suffice for having to sleep on a pull out couch.

It was a very nice overnight stay. Comfortable beds and very quiet.

Fantastic all around

Charged me for the day I did not check in because my flight was canceled. In spite of calling the day the flight was canceled by the American Airlines, I was charged for the day.

🔥

Good

Great Location. I would stay here again.

Convenient location in the downtown area, amenities were a plus and staff was accommodating and professional.

Best hotel we’ve ever stayed at, especially with our 3 kids. The service was amazing and friendly, super clean and pretty overall, pool had great hours-our kids loved it, the best hotel breakfast we’ve ever had. Rooms were so spacious with the two rooms and the beds were comfortable. We stayed 3 nights and wish we could’ve stayed for 30.

cheap quality, no good food

Very good service, cleanliness, spacious room, perfect location

It was very busy. Staff was always friendly and helpful.

Great hotel !!! Nice people and very clean .

The bell man was a highlight! He is a delight every time we go there. The other staff is amazing as well

Everything was good except few things like parking fees is very high. The complementary drink applicable till 7 PM was allowed even at 7:05 PM after some delay at reception and parking.

Love the location and the cleanliness of this hotel have stayed here 3 times already this year along .will continue to stay at the embassy suites i love the rooms and all the amenities they come with...when im staying out of town for more then 2 nights.

We were really looking forward to our trip, but unfortunately our experience at this hotel was underwhelming. From the start, the staff seemed uninterested and slow to respond to any requests. We were given a room that smelled damp and had stained shower curtains—definitely not what you’d expect at this price point. (Photos attached) Housekeeping was a major issue. We called for service on the second day, and it took over 5 hours and three follow-ups before anyone showed up. We even left the hotel, played a round of mini golf, and came back to find them just finishing up. It felt like we were a burden rather than guests. There are some positives: the location is convenient, close to several landmarks and activities. The daily breakfast was decent, and the hot tub was nice enough. But none of that makes up for the lack of basic cleanliness and service. For $300 a night, I expected much more. Disappointed and unlikely to return.

Because Embassy's online room rate was about 25% more than a consolicator, I booked through another site. Due to my mobility disability I generally call ahead to secure the kind of room I prefer. I called the hotel directly, but was directed through several other contacts; eventually I ws told that I could not make my request ahead of time and had to take care of it at check-in. At that time I was advised that there were no rooms with step-in shower available (we have had them before) and no double-queen rooms near the elevator. The room we were given had a king bed and a tub/shower. We don't like accessible rooms as the roll-in shower (which I don't need) generally soak the entire room due to poor design, so we dealt with the tub, but it had one hand-rail, on the back of the tub. Not helpful for anyone, I wouldn't think. Otherwise, our stay was good. We received a coupon to offset the "destination charge" which we appreciated. I must say that the pillows have been horrible for years; several years ago we met a woman who advised that, based on customer comments, Hilton was replacing the linens/bedding - we haven't seen that yet. Additionally, we always find the bathroom lights on the motion-sensor switch to be blinding if you enter the bathroom at night. Finally, I believe that the cooked-to-order breakfast is a big draw for Embassy - it certainly is for us, but it really needs some re-vamping. The overall layout needs to be totally re-considered; call a caterer (me!)

Staff was very courteous and helpful in

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