Extended Stay America Select Suites Chicago O'Hare

The room was horrible. Broken furniture, broken kitchen equipment, smelly room.

Is old smells the price is not for the kind of rooms. It was clean but very old I felt terrible. I would never go to one of this hotels. I feel I was in an old apartment in a bad neighborhood 😭

We stayed for one night for a concert at Allstate Arena. I came to check in at 3 and ended up waiting 30-45 minutes while there was only one front desk staff person to help all the long term residents AND check people in for the weekend. Checking in required that staff person to walk to and manually check over each room before finishing your check in which was incredibly time consuming as well. We didnt spend much time in the room until we were about to go to sleep and then realized how dirty the room was. It looks like it had been majorly water damaged at one point with peeling baseboards and lower cabinets. The bathroom sink was cracked, the lights flickered, and there was a strong smell of air freshener when we came in that eventually went away leaving the room smelling musty. The wall behind the toilet had something splashed all over it and was not cleaned, in addition to lots of other grime and mystery substances on the walls and fridge. We were no longer comfortable staying the night after realizing this so we left. The convenience of the location is the only thing this place has going for it. While I understand this is a residential facility, guests sitting out in the parking lot or hanging out in the lobby and halls late at night while there is no staff present after 10pm also made me uneasy.

Place to lay your head but don’t expect much

The manager was a bit rude in the beginning. But the room was very clean, very clean bathrooms. Only detractor was there are no ice machines here.

Billy assistant manager was excellent and the rest of the staff were very helpful and nice. It’s refreshing to find great customer service. The room was really quiet. But if you want to drink coffee and cook bring your coffee pot and anything you might need. The website says that they have a grab and go and it does not. Also bring your own towels or pay for more. I thank the staff for the job they do if they hadn’t been so great I would’ve had to lower my score. This is a no frills place if you don’t expect anything you won’t be disappointed.

It was one of those flight cancellation late night find a room, and this was one of the few that was left. It was rundown and old, but what I didn’t appreciate was the smell of cigarettes when I walked in the room and then the obvious cigarette burns on the countertop in the bathroom and overall it just gave you a feeling like you didn’t wanna touch a single surface let alone sleep in the bed.

love it

clean, quiet, super friendly staff and great location

The hotel was run down and dirty. The staff was not friendly at all. I sat waiting for the elevator while the house keeping and front desk fought over pillowcases.

For the price point, it met all my needs. My door was a little busted with the lock but it still locked.

I waited for 20 minutes a d no one came in. After 20 mins a lady came and did not say sorry and looked aplogetic. Never i have waited to check in.

Staff is nice but the room is extremely outdated.

Easily accessible and close to O'Hare, yet a super quiet hotel. Plenty of dining options in the area, and shopping as well. Comfortable beds made for a sound night's rest, and now it is off to Paris! A definitely easy and cozy stay for a stopover.

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I stayed there for my graduation weekend. We checked in and the receptionist started telling what they didn’t have.

Awesome

The place is disgustingly terrible

Nice

The sheets and towels were clean but the floor and counters were gross. No breakfast in morning or access to coffee at any time even though it said online it had breakfast. They lock everything including the front desk people up at night you can't so much as purchase a paper cup before 9 am. Staff is rude and cleaning lady asked us at check out if our room was clean as if she was not going to clean it for the next guest if we said it was clean. I travel all over the country and usually stay in an extended stay and this is by far one of their worst locations .