Extended Stay America Suites Fort Worth City View

This place was so nasty and sketchy I did not stay. I walked in past the numerous dope smoking people in the parking lot and homeless campers to a very rude desk clerk who obviously did not want to be there. I arrived at 2:30pm and was told I could not check in until 3pm. After looking at the lobby and surrounding area. I felt very scared to stay there, so I went to a different hotel and paid extra money to stay there.

Very friendly and helpful

Everyone is friendly

Room did not have towels Nobody was at the front desk

Awesome place and very clean

Shower went from like warm to cold. It had repair patch on the bottom of the tub that was never sanded down. The TV stopped working at some point in the night. Thin walls!

Our original room was not ready was still dirty paid for king room and was put in a room with queen toilet would not flush

Definitely has room for improvements

This place is nasty and you have some very suspect people walking around

The room was old and ran down. There was a table with no chairs. Kitchen was dirty and there was several holes in the walls. The bathroom shower curtain was raggedy and the drains was emptying slow. Never again

From the moment we walked into the lobby it was a horrible experience. The smell of marijuana was suffocating. When we got to the room, the issues got worse. There were no pillowcases on the FILTHY pillows, no bedspread, there was no door handle on the filthy bathroom door, the toilet seat was an oval and the toilet was round, there was hair in the tub and shower, there was clothing in the dresser, there were no hangers, and when we asked for cups and other utensils for the kitchenette we were given 4 paper cups. When we asked for ice we were told there should be some in the freezer in ice trays- disgusting. The microwave was dirty. There were someone's hairclips on the lampshades, the led clock was sticky, and half the lights didn't work. The tv had a blue hue to the screen and the remote was taped together with medical tape. My husband walked over to get ice form the Sonic and, on his way back he witnessed what appeared to be 2 drug deals, and a solicitation for prostitution. Our hallway reeked of marijuana and cigarette smoke in a NO Smoking property. We were and are beyond disgusted with this property, there is NOT one nice thing to say about this property, room or experience. I am SHOCKED and DISAPPOINTED that this is property is part of the Extended Stay group.

It was very used and never had the breakfast they offering on line

Crackhead passed out on the floor in the loby only had one pillow in my room said no smoking but the whole hotel smelt like smoke

First room AC unit was broke. Next one the neighbor next to me had a Loud TV or recording studio was going on till 11pm. Front desk lied and told me there were no more rooms when there were I checked. I had a thin sheet for a blanket. No shower curtain. The neighbor upstairs was running around till about 1AM and started again at 4,5,6AM woke up and found BLACK MOLD on the AC unit vents. This place needs to be looked into it was the worst experience I’ve ever had at a hotel.

Hands down the worst hotel experience of my life. We were in town for a funeral and got in the night before. Went to the hotel, inside reeked of smoke. We waited for over 30 minutes and no one ever even showed up at the front desk. We called a number we found and eventually someone came down. She then rudely told us they have no rooms. I said I had a reservation and she replied with “ so what I still don’t have a room” we left and called Hotels customer service. They tried to reach out but got no answer. I got an email a couple days later saying they spoke to the hotel and they would hopefully not still charge us. They still charged a $68 cancellation fee when they sent us away stating no rooms. It was also extremely filthy and smelled awful. I would not have been comfortable staying there.

Can’t check in

the tv didnt work and they dont have a maintance person to fix it so i didnt stay there. and they dont seem to care and will never go back

When we arrived at check in time, we were informed that our reservation was cancelled. Dee, the lady working the front desk, was apologetic and went above and beyond. She got Expedia on the phone and got everything straightened out and handled. She was definitely the best part of our experience

After I signed in to a room that was occupied it was down hill from there. The door of the new room hardly opened without force. upon first glance it seemed clean enough but upon inspection counter tops were dirty,nightstand had catsup and something else sprayed all over it. In the bathroom bottom of tub was dirty(due to slow drainage)ceiling had yellow spots of some nature on it and the sink counter had black gunk all over it. The heating cooling system hardly work .Sheets only on the bed no blankets ask for one they were out. floor was do dirty I walked from the bath to the bed and got black dirt all over my bare feet. Elevator was out for two days. the list goes on and I have photo proof. I will say the staff top to bottom were very kind and helpful ,but little they could actually do. Every time I went passed the lobby people were in line to complain about some issue. I did not bother to do so myself since no results seemed to be offered.

cool